this rating is for the mens suit department At first, they were all smiles when I said I needed to purchase a new suit. I went ahead and went with one of the clerks suggestion. It needed alterations which was expected and the price was reasonable.($315 total for suit and pants). The sales rep insisted I open a Macy's card, which I had zero interest in but I went ahead because he was so persistent and I would save "10%" on the cost. Whatever right? I paid for it in full, and left with the message that my suit would be altered ready by next week. Let me mention, I was starting my new job next week. When I went to pick it up, the suit was altered like shit. Suit was too wide, pants were too short but I NEEDED that suit. So i took it, wore it like a chump for a couple weeks until I decided I was sick of looking unprofessional for a expensive suit I paid for. I went back to get it altered and they told me "give me another week." I was so annoyed, as I told them they had screwed up on my alterations back then and that I needed my suit in the next couple DAYS. The lady told me she would call me back with an exact day I can pick it up. Annoyed, I just left and took her word. Its been 4 days, I have gotten no call. I have actually tried to call their department for 2 days and no response? What kind of stupid fucking business does not pick up their phones? And as of right now, i am still waiting. its no wonder Macy's went from big retailer in the past to the epitome of shit. Never waste your time or $$$ here. read more

STAY AWAY FROM THIS MACYS! I decided to spend as much time as possible with my mother all of Mothers day weekend. She suggested we go to this Macys so she can return something. I hate going to Macys but since it was Mothers day weekend i agreed. We of course waited in a long slow line in the Dresses department (next to the fitting rooms) After about 30-45 minutes in line we are finally next. We step up to the old grumpy lady named "Marianne" i think, old..gray haired and glasses. It was May 9th at about 7:50 pm. We approach her and she says "YES!!" we stare at her and she repeats "YES! what do you want!" I was shocked I didn't know what to say. We tell her we need to make a return and she keeps saying "yeah yeah" and takes our return and screams "Where are the tags"!.. and keeps yelling at us.. she finally finds the tag. She then throws my mom her gift car (she paid with 1/2 gift card 1/2 macys card) My mothers shocked and confused as to why she threw at her a bunch of receipts and gift card and I ask her to please explain what the transaction consisted of and she refused! She kept telling us to GO AWAY!" there was a line behind us and let me tell you I wanted to jump over that register and let her have it. How dare she yell at my mother and disrespect her like that I have never seen anything like this ever .. instead I calm myself down and ask her nicely to please explain to my mother what all these receipts meant.. she refused again and said words under her breath. We decided to just walk away as we take a few steps she tells us " GOOD YOU ARE FINALLY LEAVING!", I felt so bad for my mother to have to be treated this way I have tried to give Macys a chance before but I promise you I will never ever again purchase anything from them again .. I will be going home and cutting up my Macys card and my mother will do the same. Shame on this company who employs these bully angry old women! read more

It's been awhile since I shopped at Macy's. Prom season took me back there for my son's outfit. We scored a Kenneth Cole formal black suit (that also can work as a tux with the right accessories) for 71% off...half the price of what we would have paid to rent for the two proms he's going to. Shirt, tie, and suspenders were all nearby and within 30 minutes we had everything we needed. The fact that Macy's has a dedicated store just for men is awesome...the selection is huge, and my husband remarked there's really not much point for him to go to Nordstrom when Macy's has so much more, and there are constantly sales happening. Macy's, our family is back! read more

So surprised to hear that Macy's do not have a Customer Service Department. I had purchased a warm up suit for my granddaughter and found out the clerk had left the security bar on the pants. Went to Macy's and the sales lady said we need to see the sales tag on the jacket. Well we had washed and thrown away the bar code on the jacket since I had the sales slip to show the sales clerk. She was adamant that she could not help me take the security bar and when I asked if Macy had a customer service to help me in this predicament, she said Macy's does not have a customer service department, she was the department. I was furious. It was not my mistake in the first place and the attitude of this lady in the children's department was amazing. Fortunately while waiting in line I had seen a lady asking for the sales lady schedule so went in search for her. Lucked out. Told her the situation and she took the security bar off for me with no problem. All I can say, customer service is one star. Next went to Clinique counter and again struck out. They were out of my product. Will be taking a long break from Macy's for sure. read more

This Macys is one of my favorites. I am usually here at least once a week. Last time I was there I was helped immediately upon walking into the section for the gift I had in mind. I am definitely a fan of Macys. read more

Best Macy's I have ever been in! I have never been a big fan of Macy's-- I have my other favorite stores. My opinion changed when I came to the Macy's here at Westfield Center. The lingerie department is h-u-g-e!! Every department in this store is huge! There are a ton of selections available here! If you're a woman who occasionally likes hot, trendy and sexy clothes, go to the basement (first floor) of this place and you will be in heaven! read more

I really do like valley fair since there isnt any ghetto people from the east bay that go there since they probably cant afford anything haha. i keed i keed but forreals theres not ghetto ppl roaming around being mall rats if u know what i mean. Anyways hit up the macys today since of the veterans day sale. Bought a couple xmas presents and the only thing i would like to yelp about was the check out part. Once again I understand the whole new employees thing for the holidays but damn the girl in training didnt even greet me or anything. Ask if everything was ok did i find everything ok. nope nada not even a thank you or have a good day. sheesh! haha anyways i also needed to get a gift card and the girl that was in training didnt know how to do it so she asked the other macys worker who i guess was training her how to do it. she showed her how to do it but when she did she FREAKIN bent my gift card what a beezy! lmao read more

I upgraded by 1 star based on an awesome event I attended at Macy's Home tonight. I attended the "Sip and Scan" wedding registry event where they offered us music, free cocktails, free hor douvres, free cupcakes, and free goodies! Plus, they had plenty of people on hand for us to ask questions. The service tonight was top notch, so Macy's Valley Fair, here's 1 more star for you! read more

This place is always in complete disarray. If you want to find something you really need to search long and hard to find a cute item mixed in with all the other garbage. I hate the way they organize everything. They don't really have a designer section, everything is just scattered about. The customer service is pretty much nonexistent. I only go here if I'm DESPERATE for a dress and nordstroms has nothing and i've tried pretty much every other store in the entire mall. read more

This is about Macy's phone servce in general. I had to call the Valley Fair Macy's to find a particular item and in 30 mins, I had to dial them back over 6 times. Their automative system is horrible. You can't find the dept you want and the operators don't know where to transfer you so you end up in the wrong dept., only to get transferred again. When you think you've been transferred to the correct dept., the salesperson will tell you they've got a long queue and can't help you yet... they put you on hold, and when they do come back, they go look for your item and put you on hold again. Then, someone else comes along, doesn't realize you're on hold, they go "hello, hello" a couple of times and hangs up on you. OMG! So, you call back again,and get put into another dept, and they tell you it's the wrong dept and will transfer you to the correct dept, but you end up in outer space. Some dead zone where there is no one answering the phone, no music, nothing. You sit in silence for 2 mins and then you hang up and try again. By now, my phone has decided to die and I have to recharge. This is pervasive with Macy's phone system - in all stores. If you call them.... you will end up in the morgue, no one live answers their phones. read more

This review is specifically for Amy and Veronica in the Macy's women's formal wear department. I realize that working retail is a thankless job and that the weekend after Christmas is hectic but you both wear your disdain for customer service plainly for everyone to see. I came to each one of these employees this morning looking for assistance in locating several bridesmaid dresses in a variety of sizes (including a larger size for myself) and you both made me feel embarrassed and as if I was bothersome for wanting to spend my money. In my defense the formal wear section was extremely disorganized and there was no sizing guide for specific designers, any type of size order to the department layout or a floor sales representative to offer assistance to anyone. After an hour or so, we left Macy's and went to the women's formal wear & bridal department at Nordstrom located across the mall; I was promptly greeted by a friendly saleswoman who set an appointment for me to be fitted with a stylist who would assist me in finding a dress. In order to leave the mall I had to pass through Macy's once more to access the parking lot and as I did, I noticed a different saleswoman working the formal wear counter- I wanted to ask her the name of the rude lady from earlier. Marilisa was so kind and apologized for the behavior of the previous employees; even with a line of customers forming behind us, she attempted to save the sale of the 5 bridesmaid dresses we needed by finding us beautiful dresses in all the necessary sizes. Our registry discount was honored on top of the sale price (thank you Molly- you are amazing!) and we walked out happy and, needless to say, cancelled the Nordstrom appointment. To Macy's upper management: I realize the $1,000 we spent today may not seem like much to a massive corporation who makes millions but in the long that can really add up when you times a similar sale by the hundreds of people your employees see every day, plus, please remember, word of mouth and Yelp can seriously make or break a business and/or reputation. read more

The entire store is anarchy. All of the merchandise is literally in piles on the floor or on tables. Finding anything is hopeless. But I have a much more specific story I'd like to share: I went to buy a tuxedo, and the person who tried to help me could not find anything my size, which is a very standard 40R, and it took almost 30 minutes to get to ty something on. Then he told me that the pants he had in my size could not be sold, but he could ship me pants in my size by NYE. He lied. What he meant was, for a huge additional fee Macy's could get me a pair of pants 10 days later, on 1/4/13. I did not realize this until today, when I jumped through several hoops to figure out why my package hadn't been delivered two days later as the salesperson said. Turns out he meant he can mail the pants from Macy's within 3 days, and I can receive them through basic shipping whenever UPS gets to it. UPS doesn't even answer customer calls on weekends, so I have now been on hold with customer service at Macy's for over 30 minutes, have re-explained my situation to multiple people, and it's perfectly clear that nobody cares. I'm usually a very polite and nice guy, but this is obviously unacceptable. On top of it all, Macy's couldn't sell me a tux shirt, shoes, or tie. read more

I am beyond words right now. We ordered a Kenton sectional sofa to be delivered today. After waiting all day it arrived only to be the wrong pieces. Now we have to wait another month for the right piece. So very disappointed. This is not what I expected from Macy's. I had this problem before from Russell's Furniture (never shop there!!!) So once again I feel screwed. They have my money & I have 2 mis matched pieces they left. So much for my guests feeling welcome this weekend. The sales guy Travis was nice (and new) but that's not helping us now with a sectional that doesn't fit together. I really can't say if I like the sofa or not because I'm so bummed. And I was so excited....my hubby won't be happy either when he gets home.... read more

Horrible customer service. Went in for a suit and was blown off by the salesman when I asked for a different size on the slacks. I dropped $6,000 here last year on my wardrobe but this guy acted like I was a nuisance. You'd think they'd show a little more interest in a customer willing to drop $800 on a Hugo Boss suit. Ah well. Plenty of places willing to take my hard earned cash. read more

Macy's needs improvement, they do have some nice merchandise but they should sell the excess inventory to Marshall's or donate to Good Will and eliminate the mountains of sale clothes which are never sorted by size, it's a mess. The fitting rooms have dirty carpets, walls are marked up, not a pleasant experience. If Marshall's can have clean, well lit fitting rooms shouldn't Macy's? Also on a side note, I am so sick of the design of the Macy' ads in the newspaper and in their sale brochures....boring, same all the time. read more

Exceptional customer service from Lydia in the Women's department! She is a gem and an asset to your company. I stopped Lydia to make an inquiry as she happened to be on her way to break. Without hesitation or any sign of inconvenience, she graciously answered our questions and assisted us with our transactions. Thank you Lydia for your patience! You were a delight to work with, and words cannot express how impressed I am with your professionalism and positivity. Macy's could use more associates like you :) read more

Appalling service - I wish I could give a zero rating Ordered several thousand dollars of bedding - and have now been waiting all day for delivery ... and have been rescheduled three times, the final one meaning we had to cancel dinner plans. The 'promised' call from one of the representatives never came and we gave up after thirty minutes waiting for Customer Service. We will NEVER buy from this mickey-mouse outfit again. Sorry, that's an insult to Mickey Mouse read more

This review is for the furniture department. I bought a queen bed set on sale here. The quality was great, especially considering the price and the delivery service was exceptional. They have an online feature so you can check on the status of your delivery and they email plus call you with a lot of reminders the week of your delivery. Delivery was on time within the window. I will definitely check Macy's first the next time Im shopping for furniture! read more

My first experience ordering something online and picking it up here was ridic, I was walking around the whole store before I could find the socks department and then there was no one there. When the lady finally came she took forever to help me. My second experience was better, she got it almost right away. The fitting rooms are messy here but other than that it's a pretty clean Macy's. read more

From a husband perspective, I have to give Macy's 4 stars for the flat-screen tv's and couches they strategically place next to all of the dressing rooms, for the poor saps like me that get dragged to the mall. Sure, you can't change the channel and most of the time its on CNN or some boring channel, but at least I can be comfortable while the wife is doing intense shopping kamikaze runs in the clearance racks. read more

I came in looking for a watch and the older male associate searched on his computer to see if they have it. He said there where two and looked high and low for it. Most workers would have given up but not this guy! He told me to check in the men's department on the other side of the mall and if not i could come back and he would order me one! I walked over to the men's Macy's and a young man named Juan was so helpful and wasn't pushy at all. He was patient and he even resized my watch. read more

I'm writing this review to compliment and thank a Stylist at this location....Daniel Rodriguez. I live in the Los Angeles area and have been searching for a Mother of the Groom dress. I found one tucked in middle of the sale rack, yet I needed a different size. I called several Macy's and either no answer at the different departments, or if I did receive a pick up, the sales person would tell me that finding this dress would be impossible due to searching the racks. I had no luck while contacting many locations. Finally, I decided to try this Macy's, totally out of my area. I was so lucky that somehow my call was directed to Danny! When explaining my situation (and expecting the same response as the others), he took the style number, asked for a dress description and said that he would go search for my dress. He works as a Stylist and not in the department where the dress would be, yet he was so kind as to offer to go and search for it! I was so surprised to receive his call back telling me that he found my dress. Honestly, it's so rare to find help like this, along with an amazing and kind attitude. I was so impressed and thankful! I hope this gets to his manager and somehow he could benefit for going out of his way for someone he never even met....it would have been so easy for him to tell me that I had reached the wrong department, but instead he made a returning Macy's customer extremely happy! He is definitely a one of a kind employee and is an asset to this Macy's location! THANK YOU DANNY!! read more

I shop here a lot (the Mens side) and these reviews read like the customers I experience-up and down. There's loads of stuff in the fitting rooms, yeah, because customers bring in loads of stuff and treat the place worse than a teenager treats their own bedroom, and since executive management (lets be real, this isn't the fault of sales associates) won't hire people to clean them up, this is what you get. Same goes for these one star reviewers that complain about stuff like returns being a hassle or the sales people were rude, these are the same people that break up transactions with multiple coupons and questionable clearance rack finds, taking up everyone's time. What? You can't return these pants I wore with no tag or receipt? That's terrible! you won't return my gold necklace in the shoe department, what a hassle!-no it isn't, and I have witnessed some of the rudest customers on the planet here, so take these reviews with a grain of salt. Not all sales people are good, but there are some great ones there, and since most merchandise can be purchased at literally any counter, find the one you like, if they've worked there a while, they tend to stick around and will go out of their way to help you when you see them again, and the honest reviewers here know that. I have changed to four stars because the exec. management really does need to get more people in there during sales to keep up with the business-why not police the fitting rooms like they do at other stores, like controlling how many items you bring in, etc. Tips to other Macys customers: always check online for recent coupon codes, or the free app under offers, there's always wow pass codes there. Another tip, one day sales are actually two day sales, the 'preview' day being no different, I repeat, no different than the actual one day of the one day sale, the term 'One Day Sale' sounds better, more urgent, but it really is a two day sale. Why does that matter? Because not everyone understands that so the store tends to be a little less busy on the preview day. And always pick over those clearance racks, it can take some digging, but you can find new, brand name stuff for the same price you can get it at a thrift store there-that's no joke, but you have to dig. read more

This was the most horrible and the strangest shopping experience I've ever had. The cashier (named Ruth 2nd floor womens clearance section) yelled at me to stay away from my returned items as i was trying to check if the returns were done correctly. She yelled, "now that these are returned these are mine! You have no right to touch this anymore!" I told her several times that i'm just counting the returned items but she kept yelling around 3 times. I've never heard of a customer not supposed to touch items in the shop. She yelled in front of many other customers and was truly a disgraceful, shocking experience. I don't think I'd ever shop at macys valley fair again. I'm very disappointed with how you train the cashiers and the kind of people you hire. read more

Is there a shortage of sales people (except in shoes)?? Christ on toast....had to HUNT for one tonight. This isn't the first time I have noticed this in the evening mid week. I didn't see a one sole sales person in handbags, eye wear, hosiery and the outer reaches of cosmetics. I had to go into the inner bowels of cosmetics to buy the purse. A shoplifters dream situation and a purchasers irritant. read more

This review is for Macy's children in women's Macy's: I came here for returns, on a Wednesday night, I was assisted by a fairly rude older lady. I came up to the register and I told her I needed to return some clothes..she then ask.. "Well was it a gift?"..my response (politely) "No we've purchased them last week." For one thing I don't see why it matters whether it was a gift or not...moving forward..she gave me the grand total to be returned to my card.. again she rudely responds " I need your card".. Not a "may I have your card please?" .. she said I NEED..where are your manners? Is it because you arent making a SALE that you need to be rude?? I hand her my card.. the reciept is being printed out and she just hands me the slip of paper w/out even bothering to greet me goodbye.. She was too busy complaining about a girl going on break.. not to be nosey she was just right there talking about it.. Therefore, Macys I'm sorry but I wish to give you half a star.. unfortunately your ratings are going pretty low w/ me.. sad to say I still shop here. This review is stricly for Macy's Men: I headed to Macy's on a weeknight to pay my bill instore to avoid the very high late fees..I enter the store and for some reason all the registers I seem to look at have no employees behind them..then I noticed they are all in the middle of the shoe section just chit-chating away, I guess it was that slow. I walked up to the group of non-working employees and told them I have to pay my bill, waiting for someone to offer to assist me..they just stood there and stared.. can you say awkward? At last after a min or so of staring one finally budges and helps me at the cashier..during the whole time he didnt even bother to ask me how I was doing, nor even have the nerve to say a measly HELLO..after handing him a check he hands me the receipt, then goes back to his group to chat some more.. HORRIBLE! They aren't comission based that's probably why no one offered to assist me.. I use to work here haha I know how it works..I think Macy's men needs to upgrade to more friendlier employees that can at least say hi! read more

When i like to dream, I come here. Most of the clothes and shoes that I like are way too expensive here, but if I had the money, most of my clothes would be from macy's. They have quite a bit to chose from unlike other south bay Macy's. read more

A little smile n eye contact can go a long way with the thank you, tip fo u Macys.

I stopped in to get a specific perfume. When I approached the counter the Issey Miyake vendor (young, tall, thin, long brown hair) tried shoving a scented paper in my face as I was holding a few bags and my daughter's hand. I obviously could not take the paper. She asked what I needed and I said "Oh, I am looking for a perfume". Her response: "Which IS"??? Very, very rude. I told her I was looking for Alien by Thierry Muegler. She then stood RIGHT IN FRONT of the glass case where Alien and the other Thierry Muegler fragrances are kept. I was obviously trying to peer in but she blocked the case. I felt like walking out. I asked if she worked there and she said yes. I knew she was a vendor because I have worked for both Macy's and Nordstrom. So I asked if she could pull Alien out so I could buy it and she said she'd get someone to help me. So...if she worked there......why couldn't she pull it? I waited for a very long time to be helped. The vendor was in my face the entire time. It was a horrid experience. Finally, an older Persian woman came to help, who was not friendly at all. Also a younger girl with black hair and red tips. She was the only nice person in the entire area. She was very friendly and I explained to her I could only spend about $70. She told me about some size options and explained that the one for under $70 would have to be ordered. Fair enough. I left, heading towards Sephora. I was so upset, I stopped at Bobbi Brown to ask for the cosmetics&fragrances manager. She said she didn't know who it was. I was baffled. She told me she would find someone to help and walked away. Meanwhile, I asked a girl at a neighboring counter if the manager was there. She was also just as clueless. I told her that was ridiculous. Finally, the Bobbi Brown employee brought some form of manager who told me the C&F manager was not present, and asked how she could help. I explained my situation and she said she was terribly sorry and she would address the conflict. I left and went to Sephora. I was in and out in five minutes, getting what I wanted. I will never go to that location's fragrance department ever again. read more

This is by far the WORST experience I have ever had. I walked in on a Sunday evening around 6:00pm. I was browsing all three levels of the store for about an hour. Not ONE single associate cared to approach or help me. I was near the register with a couple of associates talking, we made eye contact and they still did not bother to even say hello! I had to find a fitting room myself and let myself in. I will never return to this place. read more

On about 4.22.15, four jewelry sales reps made lame excuses why they could not let me buy a bracelet. Very frustrating after waiting 25 minutes for this response, "OH, I don't do silver. I'm in fine watches." I may be wrong, but perhaps it's because I'm white; they were mid-eastern. PS. Not sure what they did with the baby bird & it's mom who made a nest in the "S" of the Macys sign. It was there one day and gone the next. read more

SICK & TIRED OF SALES MAN & SALES WOMAN asking me if I need any help I DON'T NEED HELP!!! Every time I walked into any Macy's, I hear a sales associate asking me ... "CAN I HELP YOU", "WHAT ARE YOU LOOKING FOR", "ARE YOU LOOKING FOR ANYTHING SPECIAL".... Every time, I go to Macy's, from one section (like Polo) to another section (like Hilfiger), there is always MULTIPLE sales person bugging you and chasing you and asking you "Do you need help?"... Can I help you? I want to go to store without anyone asking me if I need help. I DO NOT NEED ANY HELP, LEAVE ME ALONE!!!! Salesman/Salesworman, understand you're trying to make your commission, but let me enjoy my shopping. I REALLY DON'T NEED ANY SALES ASSOCIATE HELP. If I need help, I'll ask you. BUT PLEASE LEAVE ME ALONE!! read more

I have had the most amazing experience buying my couch with Macy's. First of all, Macy's had a great Labor Day sale on their furniture and I bought the most beautiful sectional. The consultant that I worked with at the store was Helen Touma and she really went above and beyond. She was informative, patient and a pleasure to work with. The delivery service was exceptional and Helen called today to follow up about the couch. I found a small snag and she called customer service to set up an inspection so I didn't have to do anything. I have bought couches from other retailers before and nothing compares to the quality of the service I received from Macy's. I will definitely be making additional purchases here in the future. read more

Unbelievable when you order new expensive furniture from Macy's and are told by the sales associate the drivers will move your old stuff to another room and then the delivery guys give you shxx about it when they arrive!!!! The delivery guy was literally put out rude and called the store liars made us feel horrible over the whole situation . They said it happens all the time, the store tells customers the furniture will be moved to another room if you want that. Really, I can't move it and asked in advance to be certain assistance will be provided otherwise I would have hired some people to help with that well in advance of the delivery. To add insult to injury when I called Macy's while the drivers were still here I spoke with a customer service phone rep whom I explained that maybe there was a communication problem because the delivery man did not speak good English, she then went into a rave about how race has nothing to do with it insinuating prejudiced. Nothing could be further from the truth, since I happened to be from a very diverse family and that is not an issue. I felt that was diversion from the actual issue and it was so inappropriate. Later on in the day a sales rep from the exact store I bought furniture from called to see what the situation was I explained what happened and she insincerely apologized and did not even know her own delivery policy. I told her the best thing to do would be to educate the sales people on the correct delivery policy and procedure so this type of miscommunication does not happen. Then she flippantly said at least the furniture is beautiful have a good day. I told her that I would not be buying any future products from that store due to the ferry extremely poor customer service I received from all of the departments today . Macy's I am disappointed that you would provide such POOR customer service. Never again!!! Update: Macy's refunded my delivery charges due to the bad "white glove " delivery service. Thank you Macy's. read more

This place is chalk full of bargains after Christmas. I found a nice pair of flat dress shoes for 60% off of retail. I thought it was quite a bargain. In the last couple of months I've bought a few things from this store and felt satisfied every time. This time I stopped by the Prescriptive makeup counter and got a recommendation for foundation for my skin type. The associate "Vicky" gave me a make over and found the colors that matched my skin. I wasn't ready to commit on buying anything yet she gave me a sample and of the foundation and suggested I come back after trying it out for a couple of days. I'll probably go back and get something after I try out my sample. read more

This Macy's store is divided into 2 parts - the Men's and the Women's. The Men's department is competely secluded and located at another side of the mall (Valley Fair) and the Women's in another. The Men's and the Home department are actually in the same side of the mall. There's a Macy's in the Sunnyvale shopping center but I go to this store because it is absolutely bigger and has more merchandise. During the week is when I prefer to shop here. Preferably in the morning, between 10 am and 12 noon. It gets too packed later in the day and all the more in the weekend. Park in the garage next to California Pizza Kitchen. The walk to the Women's department is shorter. If you would like a longer walk, park by Nordstrom's and get yourself a pretty nice workout. If you would like yet a much longer walk, park by O'Connor Hospital a few blocks away...LOL. I rarely shop for clothes at Macy's - jeans from time to time, but also rarely. What I come here for is the first floor merchandise: shoes, perfume, jewelry and makeup. There's plenty of designer perfumes and endless testers. Staff is very accommodating and friendly and won't push or shove you in a corner until you purchase a product. For some reason I notice that there's plenty of Armenian/Farsi workers here (I hear them speaking in this language a lot of times). If you're shopping for perfume and actually purchase a bottle, you may ask the staff to give you samples. If you're lucky, you'd walk away with at least 5 samples. Some staff are very generous with samples (and I will make sure I'll take note of their names next time) and some staff are just too "unkind" - as if they actually have this evil plan of taking home all these samples at the end of the day. LOL. Shopping for shoes is also pretty cool...although waiting for your size may take a while. Their shoe products and brands range from Jessica Simpson to Christian Louboutin. I just wish that somehow, they would have more available designs that are available online. Like say Steve Maddens and Sam Edelman. Their shoes can go on sale and these designs aren't too bad. Like I said, I shop here before noon as it is one of my ultimate pet peeve to encounter panic-stricken shoppers (you know, the kind that seems as if their feet will disappear if they don't make the next purchase within 5 seconds). Ugh, such a drag! Accesories at Macy's are also endless! Although there are similar accesories in JC Penney, Macy's have more designs and products and more fashionable...aaaaaannnnnd I like shopping around while good music is being played in the background. Makes trying them on feel like I'm in a commercial or a photo shoot...or something. There was this one time (at Band Camp) where there was an actual DJ spinning some Today's Hits right by Urban Decay. I almost dropped my shopping bags and start shaking my bootay. BUT I held back and kept shopping. There's a purse and bags department too, at the first floor. I rarely shop for purses here though. I go to my old friend Monsieur Vuitton for my leather needs or to Burberry accross the street in Santana Row. For some reason, a few years ago, I used to shop for purses on sale at Macy's and a few months later find myself driving to Goodwill and dropping these purses off. Macy's has a wide variety of purse brands though: Michael Kors, Dooney and Burke, Harajuku Lovers (very cute), Le Sport Sac, Marc Jacobs, Franco Sarto are among some. Oh and Jessica Simpson bags are pretty cute and affordable. The staff, overall, seem to be busy all the time. Unless you actually walk towards one, you can almost not get what you need on time. I am not saying that they have to hire "brighter" staff but there was this one time (at BC), my Macy's card was not accepted and so they had to reactivate it. This process caused me to fill-out a little survey which included what my annual income is. The Vietnamese lady who was assisting me insisted that I choose the 30,000-35,000 bracket (when the stylus pen was pointed at the 150,000-). I'm like "whoooaaaaat?" and she's like "why? you really earn 150,000?" I was like "just in case you thought, this Vernis Alma bag is authentic and Bottega Veneta isn't the name of a secret garage for refugees" - I really didn't say that. It just happened that when I was shopping exactly when this event occured, I wore a t-shirt, jeans, my hair pulled back in a ponytail and I had absolutely no makeup. Please, not because I shop with no makeup on doesn't mean I work next door at Radio Shack. No shiyet. I wish shopping space was bigger here, especially in the first floor. The accesories department is too closely-spaced and so is the makeup section. A novel of a review, I must say. read more

This goes specifically to the shoe department. I frequently shop at Macy's and usually do not have any complaints, but whenever I go to the shoe department at Valley Fair I encounter rude salespeople. I am definitely switching to Nordstroms shoes, where I went right after Macy's...huge improvement in attitude. read more

I give a one star because there bathrooms are so badly maintained. How can they expect people to shopping there. It is worse then 3rd world countries. Yucky if I am spending 100 dollars on a shirt you can atleast in two ply read more

I have been to this Macy's several times in the course of planning my wedding and moving into my home. I was able to get a lot of my registry done here and the selection has been better than average. However service isn't as good as Palo Alto or even Sunnyvale. The attendants for the registry were automatically suspicious of us (maybe they thought we were going to steal their scanning gun?!) and treated us oddly. Palo Alto spends a lot of time with you, says they're sorry when there are a few people waiting for attention, and has a better attitude in general. Now Palo Alto has less of a selection of products than San Jose , which kept me coming back again and again. Macy's wedding registries are pretty nice. Put anything you want there, clothes, makeup, luggage, furniture and get a small discount on items you didn't receive from the registry and some gift cards based upon the amounts people spent at Macy's. Yesterday I visited their rug department. I had a savings pass which boasted an extra 20% off of almost everything. Not seeing rugs on the list of exclusions, I went to work looking for a living room rug. Turns out rugs are not part of furniture or housewares. It's a "leased department". So don't expect to ever use a savings pass on rugs. I didn't leave without any benefit though, I felt a lot of rugs and left with an idea for a rug that I can get cheaper on overstock.com. read more

Still pretty upset about my experience here and how the manager dealt with the situation. Last week, my mom and I bought a dress each and was told that we could get an additional 5% off on top of our 20% discount for using our macys card, but with one catch--we weren't able to walk home with it the same day. The lady who rung us up said we could pick it up before the Presale event which was a week later, but because i lived all the way in San Francisco, i could come in any time of the week BEFORE the presale event and pick it up, which i did today. First, the lady at the register, named Kim told me she wasn't able to do it so she called her manager, Claudia. Claudia tells me i'm not allowed to, even though i had told her that her employee told me i could, which is why i drove from SF today to pick it up! After telling her how frustrated i felt, she finally gave in but told me she had to cancel the payment from the Macys that i originally payed for, and recharge it on my own card since "it hasn't been payed for". It slipped my mind that I actually made a payment immediatley after using my Macys card last week when i had bought it. Kim finally re-rings me up, i payed for it. Realized the discount was wrong by $80. I had to go find Claudia the manager again. She voided it then re-rung it again. Realized i got charged twice, called her, but she was rude and told me that she couldn't do anything about it and i had to call Macys service line. Who hires these rude managers? My mom and I shop at Macys often and will not be coming back to this location and we will cancel our Macys account because we are THAT upset. read more