Once again the service is impeccable Macy's will always make me smile . Love the sales and the reward program. I wish they had more selection of perfumes and mens suits, but I easily go online and purchase what they don't have. For me the value is well worth my money and time. Mr. Devonte, at the perfume counter is an amazing help. He never disappoints! He knows about everything sold in that department. In fact, all the employees are amazing! I think I have almost every perfume that I like there. Thanks for all the help Mr. Devonte. Also, absolutely love the Kalvin Klein and Anne Klein suits! Thanks Macy's! read more

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I want to give a huge thank you to Bryant for his assistance. After a disappointing and rude experience at Dillard's we went to Macy's to find a dress for my mother in law for an upcoming special event. She found a beautiful formal dress but needed a specific size. Bryant went above and beyond, locating three stores that had the size needed. One of those store being in Burbank. Bryant worked with his management team to confirm the dress was available and placed on hold for us. My mother in law was able to drive to Burbank same day and pick up the dress. We are beyond thankful for the amazing customer service from both Palmdale and Burbank. Thank you Macy's for proving the importance of excellent service! read more

I visited the beauty counter today and had a great customer experience. The associate that helped me was Ashley from the MAC counter. She seen I was waiting at the Lancôme counter and came right away to help me out. She answered all of my questions and was very kind. Thank you Ashley so much!!! read more

Macy's - Department Stores Near Me - Palmdale, California

Poor customer service but more in specific beware of one of the managers, Stephanie, she truly made a simple transaction harder than it needed to be. Additionally she just has a poor attitude when taking care of customers, when we spoke to her the second time she was much more rude (than before) which is why we avoided her the second time but could not . I would not recommend handling any problems with her because all she will say is call customer service when that is HER JOB. Please consider other employees as manager who were more helpful. Quite literally everyone but her was more helpful. read more

Whenever I am in this mall, I always come here to check what's new and on sale. I love to look at their displays, the style that is trending. This way, I get ideas and go look somewhere else where I can afford them without breaking my wallet. The store is impressive. Most of the time fully stocked, organized and no mess on the door. read more

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Unfortunately the customer service for department stores, Macys in general is not what it once was. From the people in the warehouse/shipping, not making sure the correct items are being delivered. To the people that answer the calls, can't resolve issues. Everyone seems to have their own way of doing things so when you call to get an answer/resolution it will depend on who answers and what they know. I refuse to spend my money in a store that does not value it. read more

Nice and helpful staff, especially in makeup area.......nice place to spend an afternoon.

I like coming here for high quality clothes but this Macy's location is greedy af perfumes have no smell the santa clarita location has never done that to me if you come to antelope mall go to Dillard's or jc penny's you won't get ripped of read more

I saw the their add for sale on shoes. Got my son a pair of Dockers leather formal shoes on line. Went to the store to check it out. Then Marina comes in hauling some merchandise and saw me and my son looking around. She immediately helped us find the shoes from the back. Then lead us to the pick up cashier. But the challenge was that I just paid for it on line a couple of minutes after getting the shoes. So it took a while for Marina then her supervisor Sameer to figure it out. They went over and beyond. I only had to wait maybe 30 min after. Great and awesome customer service. Kudos to Marina and Sameer!!! Marina has a great potential to be more. I'm a Registered Nurse by profession so taking care of people and service is my forte. It's a breath of fresh to see such great service in retail sector again. Good job Macys. I would give you 10 Stars if it would let me. Will shop here again. read more

Absolutely disgusting. My mom and I came to look for bras and walked right out. Can't expect anything here to be even remotely clean if they leave it on the floor. read more

I hate ordering CURBSIDE because usually it takes a long time and usually rude employees. But this time DESIREE change the game. She was amazing. Great customer service. Was super fast happy and so sweet. Makes way more comfortable to order from this Macy's again. read more

A first time visit but neat and orderly, even during the crowded Christmas season. And though somewhat compact in comparison to other locations still well stocked. Just not with what I was in search of. And I believe I saw an escalator so there must be a second level to the store. I'd return if in the area again shopping. read more

I got an awesome offer today and extra discount and money back ,I can't believe. I'm so happy with my BCBG jacket read more

So when I got here I went straight to the men's counter and told the lady I wanted to spend no more than $50. So Liz said we got Coach it's $62 thanks Liz for knowing your products. read more

Macy's - Coach for my daughters Man for Christmas thanks Liz ,..merry Christmas - Department Stores Near Me - Palmdale, California

Veeta deserves a raise, and I'm not kidding. She gave me the best customer service I Have received in a while. I took my time shopping and she was so patient , helping me with whatever I needed help with. She helped me choose cologne for my boyfriend, and a bday gift for a girlfriend. I came back the next day to return a few things and she was there again to help me , smiled the entire time and did not rush me ... hope to see veeta again when I return: such a sweet lady read more

This Macy's has failed to have swept us off our feet. It's safe to say that it won't be living up to its hype anytime soon. It's also unfortunate that this giant retailer didn't take a bigger gamble in the AV because consumers have little, if no other option but to shop at Dillards. With the now defunct Gottschalks and Mervin's out of business, the road was paved for Macy's. Hoping that they would invest in our community is an overstatement. It feels more like a quick cheap buck. I'm not talking about creating jobs here, more of a poor quality, in need of better brands, larger inventory store to be precise. Clearly a less than average size Macy's, all departments are notably crammed into this ONE LEVEL store. Customer service is average with the notable exception for the infamous MAC counter. Given no attention at all and probably knowing more about the products than they do, shopping at this counter is more of a "have to" and less than a "want to". Dillards - 1 Macy's - 0 Nordstrom - In my dreams read more

Macy's - Department Stores Near Me - Palmdale, California

Horrible...horrible....horrible This Macys has a very poor selection of clothing, there is very limited selection of brands such as mostly Guess and American Rag,Tommy Hilfiger( if anyone still likes this brand). There is nothing luxurious as compared to other LA Macys. This Macys doesn't even have Channel!!!! I've also notice that this Macys doesn't even have any good sales compared to other Macys. Their merchandise is soooo OLD and at regular price that u could get the same item at clearance 1/2 off at other Macys. I recommend u shop online or for a much better variety and recent fashion go to LA( it's well worth ur drive) read more

I have to say that we have always had great customer service from Macy employees. Today me and my daughter were looking for a new fragrance for her birthday. Raquel from the dior area came over and helped us. She gave such great suggestions and was very knowledgeable Thank you for all your help today Raquel! read more

Customer service suck right now and NO I'm they are not doing their best ..I'm trying to buy some shoes and I don't know my daughter size and they are not helping at all.In will go down tonLA read more

BEWARE: Pam at the men's Macy's customer service register is HORRIBLE. She is the worse cashier I have EVER encountered as a weekly Macy's shopper. This so called cashier is rude and unprofessional. I would be embarrassed to have her as an employee. If I'm willing to spend a great deal of money at a department store, I expect a friendly customer service cashier that is patient with the consumer. I believe this is why Macy's is closing many of their stores. It's staff like Pam that give Macy's/Federated Department Stores a horrible reputation. Additionally, always check on line prices before shopping here, you will most likely find a price difference. read more

I love Macy's I shop there a lot , but yesterday I received the worse customer service ever, as I'm waiting for about 10 for some to help me with my Lancôme purchase, one of the employees (short African American lady) give me the death look and did not said anything to me I was confused I never said a word didn't understand why she looked at me that way, then I stood there speechless Some time later she decided to call someone to help , That person didn't not know what she was doing 35 min later I had to leave with no receipt and with the worse customer experience at Macy's ever read more

Fuck this stupid ass Macy's I order multiple pairs of Nike socks over a month ago not only did they send me the wrong sizes twice they finally send me a pair in the size I wear a the third time which wasn't the same item I bought. I wish I could select 0 stars give me my refund at this point read more

They are super rude especially Melody and Rodolfo I bought something yesterday and I came today to return it and I have the receipt for it They told me they can't because the tags shouldn't be like that ... if it was like that what I can do Never gonna come back read more

Great shopping experience, especially for the celebrities when we are in town. Happy Holidays from Chris Brown and wife Anita Johnson Brown

Vanessa in ladies shoe department is awesome great customer service . She is friendly and very helpful.

I just picked up an online order. Unfortunately kevin was the associate who "helped" me. I've received bad service from him before. This time was worse so I complained to the manager - Melody, who brought Erica along. I don't know if Erica is a manager as well. When I told Melody what happened she made excuses for kevin. *insert sarcasm* That's always nice. They both need to be retrained. read more

This Macy's is the only class the entire antelope valley has in terms of shopping. I've gotten a lot out of this one they seem to have more sales than the average Macy's. Sometimes there's riff raff in here causing commotion, or things seem to be in disarray, but the staff has always treated me kindly and I've never left out of here feeling jilted by my experience. read more

You have to beg the staff to buy something. The customer service is awful. I am very disappointed, I loved the Macy's in Santa Clarita but I moved out here and this Macy's is terrible. The makeup area has unprofessional people working there. Half the staff doesn't know where things are, the person helping me was nuts (literally) running around like a crazy person. Then she adds $25 dollars to my total for some program she didn't even ask me if I wanted to be part of, but I caught it in my receipt before I left. I will be buying online from now on. read more

Melody in Housewares gives horrible customer service and she is a Supervisor, No need to flip the computer to show me you don't want to help me in a Sarcastic attitude, Thank You to Maria and Vern in the customer Pick-up counter who not only did my exchange but also explained their Company policy to me with a Smile , You need more employees like them. read more

When the wife drags me i go. But Macys is always fun for her what can i say lol but they are nice and clean. this one and Victorville as long as the wife is happy I'm there I'm ok with spending money and she love the purses and makeup counters. Can't get that kind of service at Was-Mart huh? lol Macy's is ok in my book. read more

Brandon at Macy's finish line was very helpful to help me find the right shoes , thank you Macy's will still deliver world class service

If I could put a negative on here I would. I am absolutely appalled at how my parents were treated in this store. My mom finally convinced my dad to go to the mall with her to purchase a suit for my wedding. I can remember my dad wearing a suit maybe one time in my entire life so this is a big deal for him. My parents went to Macy's thinking that they could get all their questions answered. What they ended up getting was the worst customer experience EVER!!!! First, my mom tells me that nobody was available so after someone finally decided to show up they were approached with attitude. Basically the girl looked at my dad and said " there is nothing in this store that will fit you. You will have to order out of the catalog." My dad is 6'4 and skinny. My mom said that was fine but if she could show them what the suits look like in certain price ranges she would appreciate it so she knows what to purchase online. THE SALES ASSOCIATE REFUSED TO SHOW HER ANYTHING!!!!!! As in REFUSED!! Ya I'm slightly pissed off about it if you can't tell. My mom could not remember her name. Probably because she never told her. So I marched my mom right back to Macy's so she could show me who this girl was. Of course she wasn't there but all my mom could tell me is that she is a really short African American woman. Luckily, my parents were able to find Mirage (a suit shop right outside of Macys) and they were treated like royalty there. Where by the way they bought a beautiful suit for wayyyy less than Macy's and had outstanding customer service. I even went back today to thank the sales associate at Mirage for saving this experience for my parents and bought more merchandise from him just for being awesome. I absolutely do not except this type of customer service! The managers of this Macy's should be ashamed that they are not coaching their employees to a high standard of excellence around customer service. The performance of the employees is a direct reflection of their leadership team. I think everyone in this store needs to raise the bar! read more

Got my makeup done at the MAC counter by a lovely blonde girl. She listened to my request about how I wanted my eyeshadow and she was very talkative and tried to make me feel comfortable knowing it was my first time getting my makeup done. Great experience! read more

The advertising was an extra 20% off clearance and that was not the case when I got to the register...so disappointing. The worker could not explain the signs advertising the sale and did not give me what the sign said, so I just left without making a purchase. read more

Macy's - False advertising this bag should be an extra 20 percent off, ugh this store is crap - Department Stores Near Me - Palmdale, California

A rather pitiful mini-Macy's. I was kind of excited until I asked how to get to the other floor and found out there isn't one. There's not really enough stock to get excited about. Some decent sale racks. I was looking forward to this, but I guess I'll have to shop near work in the SF Valley if I'm going to shop Macy's. Too bad they didn't make a bigger commitment to the AV. read more

We we're able to do all of our Christmas shopping here this year. They have something for everyone on my list. Great customer service that helped get me the best deals available. Saved a ton of money. Nice clean store and bathrooms. Plenty of free parking. Will be back. read more

I had to take a moment to say thanks again to the wonderful lady named Theresa at the Macy's in Hillsdale Mall in San Mateo. They were the only store that had the coat I wanted and I never even heard of Hillsdale??she was very helpful and shipped my coat asap. She even let me know I could use my star rewards to save $$. I love her customer service. If I'm ever in the area I'll stop by to shop and say hello! read more

I love shopping at Macys. I hsve rewards card at macys. Save a lot by shopping there. Staff is really helpful. Spend most of my time at Shoes department. I bought a pair today. read more

Macy's - Department Stores Near Me - Palmdale, California

I came in there hoping to find earrings for my sister's 23rd anniversary.The employee Cece gave me one of the worst experiences I've ever had as a customer. When it was my time to checkout, she told the two white women behind me to "step in front of this one. she won't mind" and it dropped my heart to my chest. I am of African American decent. This was in front of everyone......I will not be coming back to Macy's ever again. If I have to drive an hour to another location then so be it. read more

Disclaimer: my last Macy's experience before this store was the Macy's in the former Marshall Fields on State Street in Chicago. Sigh. The Palmdale store is smaller than even one floor of the seven in that Macy's. The decor is underwhelming. I don't know if Macy's gutted the property or Gottschalk's did, but the white walls and generic white drop ceiling remind me of a K-Mart (Gottschalk's at least had a pretty faux stained glass ceiling above the cosmetics dept.). I can understand that Macy's didn't want to invest a whole lot on the AV market at first (Rant: why do marketers think we're all a bunch of drooling morons on public assistance out here in the AV?). Hopefully, Macy's will fix up the place. The juniors/ young mens departments are ginormous-- I think with the AV demographic they'd be better off with more space devoted to grownups. But I'm sure they do what their marketing department wants them to do. I do like the lingerie department. The other grown up clothes they did have did nothing for me. The service is better at Dillard's. For now, I'll probably visit once in while to check the clearance racks, keep shopping at Macy's online and hope they fix this one up. read more