Stopped by with my friend, who needed to make a return. While I was waiting, I found these adorable books and the stuffed animal to go with them. The profits go to their charity. We were there close to closing, they only had two cashiers on the night before store starts. There was a wait, but both cashiers were very nice. 8/12/25 read more

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I was stalked and harassed by the woman in the middle and the woman on the left side of the picture with her glasses on as well as the many workers that were sent to ask me did I need help throughout the location. Specifically the one in the middle approached me several times in the store asking me if I needed help after I had already indicated that I did not. She continued to follow me throughout the store and asked me if I needed any assistance. I then began to ignore her purposely because I had already indicated several times that I did not need help and I did not want to be bothered. She then sent the young lady with the glasses on to ask me the same question as well as other employees within the store. I was stalked and harassed in each department that I went to in this location. It is unfortunate that these kind of people stereotype and harass specific customers. It went as far as them only asking me when I had other customers standing next to me whom they did not bother. I took this photo as I left because once I looked over the young lady with the glasses was explaining how I had also turned her away to the woman in the center. It's disgusting, disturbing, and dangerous that these kind of people harass people that they do not know and do not take heed to the warning leave me alone. Truly barbaric. I purchased my selected items with a gentleman in the Sephora store. Who was kind and professional. The other people employed there dog piled on me and followed me. I felt unsafe and afraid of their degrading behavior. read more

Kohl's - Department Stores Near Me - PALMDALE, California

I placed an order about a month ago. I never received it. I called and talked to a representative. She told me there was a problem with my order and offered me a refund. I tod her I would call back due to an important call coming through. I've attempted to talk to a rep with no luck. I decided to chat with someone on website. Chat was disconnected twice. Then when i was able to finally communicate with someone. He transferred me to a supervisor. He contradicted what i was told to begin with. He told me order was delivered according to his records. Told me he could not help me and advised me to contact my bank . I sure hope calls are recorded, I've been a customer for years. I never experienced an issue like this. I felt like person did not believe me. I am very disappointed. I will no longer shop this store read more

I always have fun in this store. They have such diverse inventory plus..I can get great clothes for work. However, tonight our cashier Vilma went above and beyond in the customer service and she was personable and pleasant even though we were one of the last customers to come through her line for the night...I liked shopping later because it was less crowded and I know that's hard on the staff but they were all personable and professional and that says a great deal about how a store is run. Thank you Vilma we appreciated your help tonight.. read more

They have good quality clothes its way to overpriced somewhere was 20 bucks at tj maxx its 5 bucks when I returned my stuff they said the 30 off coupon thing doesn't work anymore its big has sephora its really overpriced read more

While I was at kohl's the other day, I was helped by the kindest and most professional Associate. Her name is Sara. I had some business at customer service and Sara was the one helping me. Without going into more details she made my shopping experience at Kohl's so pleasant that I will definitely go back. read more

I had to go back because the devise from the jeans that set the alarm was still there. I come home to also find it on my blouse. Now I know I have to check for that myself. read more

Kohl's - My blouse with the device still on - Department Stores Near Me - PALMDALE, California

Sarah was the epitome of professionalism. Her tone was genuine; in her needed assistance...and she was very knowledgeable and expedient. Thank you Sarah for making someone's day brighter An asset to this Brand !! read more

Daja at sephora in kohls was amazingg!! Sweet friendly and funnyyy hehe. A very helpful and lovely lady! 5 stars

I ordered some clothes through the mail, which is what I usually do. I had a really nice pair of pants that I was planning on wearing out. When I had bought them, they were a bit too tight, so I hadn't worn them. I found a beautiful blouse in Kohl's, so I ordered it. I was so excited!, it was perfect! I got the blouse, and it was perfect! I pulled on the pants, and got the top out, and I was terrified!!!! There was one of those plastic security things hanging on the side of the blouse!! SO THAT WAS THAT!! I didn't get to wear it that night! That really upset me!! I didn't go out! read more

I was today years old when I found out they took off curbside pickup. Lost a loyal impulsive customer. Mainly because I'm always on the go & busy so curbside pickup was a true convenience!! read more

This place will go under sooner than later. Do not let the huge building a well lit environment fool you. This place is terrible. The store itself seems nice when you walk in, but all of the aisles and racks are trashed. You will never be approached or asked if you need any help. The brands they carry are cheap knock offs that do not fit or wash well like: Urban Pipeline, Sonoma, and Apt 9. Be careful because they put these brands on Levi racks and shelves. If you manage to find something you actually like, good luck on finding your size. Here is the worst part, the bathrooms, gross!!! They obviously do not service them regularly if at all! The handicap stall doesn't' even have a toilet seat. The unisex restroom does not have a hand soap dispenser. I had to go 4 different sinks to find hand soap, so gross! I wonder about touching anything employees have touched because they definitely did not wash their hands. read more

Kohls get me everytime by sending me a 5 dollar off coupon and on top of that they send me 30 percent off my entire shopping spree, giving me no choice but to shop. Smh read more

Kohl's - Department Stores Near Me - PALMDALE, California

Trying to use kohls cash is like trying to pull teeth, ugh so frustrating and the manager Claudia is not friendly at all... total pain, inasmuch so, I am canceling my kohls charge acct and never shopping there again. read more

Kohl's - Department Stores Near Me - PALMDALE, California

I have shopped at Kohl's for many years. I have always loved Kohl's. I went in a few days ago to use a couple of gift cards. Found some clothes I liked. Tried everything on and had to change out a few sizes, but for the most part everything was fine. After I got home I realized they'd left the security device on my shorts. I live about 35 min. away so that's kind of inconvenience, but I had to come into town the next day anyway, so was able to get it removed. My biggest issue, which will probably keep me,from shopping here anymore, is how they scent their clothes. I've always smelled it, and always had to wash my clothes before I could wear them. I am extremely sensitive to scents, to the point that they will make me sick. So either I've become more sensitive, or Kohl's is scenting it's clothes even heavier. I made the mistake of hanging my clothes up, and now every single item of clothing that was near the Kohl's clothes wreak, too. For me personally, it's an extremely strong smell. I am on my second washing of the clothes, with now a pre soak and extra rinse and using baking soda also. I do not have this problem anywhere else I buy clothes. Please Kohl's realize that people are sensitive to scents and that you don't need to scent the clothes at all. They've probably lost a customer due to this. read more

It's very odd when we live in an age where stores like Kohls are shutting down and with that knowledge you would think these places would try and little hard to make people want to shop at their location. i walk in and spend 20 minutes looking for a employee once i find a employee she's standing among 3 other coworkers talking among themselves. i where can i locate means slacks and instead of escorting the customer to the location she just tells me a location and expects me to find it myself. so then I spent 10 minutes walking around trying to find these pants in that time two of their customers mistaked me for an employee because of the way I was dressed and due to the fact no employees could be located. i finally got annoyed and decided not to purchase my pants at this location i'll go on their website. read more

I am only rating this store a 5-star because of Colleen at their Amazon return service inside. She was super helpful, professional and absolutely POLITE. I had sent my elderly parents over to get their second barcode label scanned, which was missed the first time around, so refund only came in for the first item. And Colleen went out of her way to look for the sealed return package, which took a great deal of time. She didn't complain once, nor did she pass the buck onto another worker. In fact, she was so eager to help, that she even took the time to check in with me later [by phone] to see if everything looked good on my end through my Amazon account. Mind you, this was around closing time. The fact that she even remembered to call back one of her customers before she clocked out, speaks volume about the type of person she is--let alone the immeasurable dedication to her job! She's above & beyond! Thank you, Colleen (hoping I spelled your name correctly). Because of you, I will no longer go anywhere else to complete Amazon returns. Kohl's better keep you! Bless your heart! read more

Don't let the front of the store fool you. Front is nicely kept, you'd think rest of the store is too. No. NO. NOOOO. I think the truth of the store maintenance is said by the back of the store. I had nothing bad to say about this store until today. See the picture attached. I couldn't pull the little cart through, or even walk for that matter. This is what the very back of the store, kids toy section look like. NOTHING nearby baby section is organized, not even close. Half of the things are on the floor, and the display that's supposed to be somewhere is on the floor with metal attachment parts exposed. Seriously? This is the kids section. You're basically asking for lawsuit with this kind of dangerous aisle. They have hard enough time keeping customer flow at the cashier, I'm not sure they even go by that section of the store. read more

Kohl's - Kids toy section. Dangerous, disgusting, unorganized to say a few. - Department Stores Near Me - PALMDALE, California

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Do NOT use for gift registry!! Kohl's does not track their own gift registry so if something is missing off your registry they WILL NOT be able to help find your missing gifts! Kohl's is a joke! They steal from your wedding guests and do nothing to find your missing gifts!! BEWARE read more

The pus sized section was a dump. This just tells me they are not as interested in serving plus sized women. Just take a look at the pictures. Clothes were all over the place. It made it very difficult to find my size. I've never seen a Kohl's this bad. I felt like i was in a thrift store. How sad. read more

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Had a gift card here, went to this one had to wait like 20 mins in the line because they only had 2 cashiers who were both pretty disgruntled because they were overdue for breaks... staff scheduling FAIL. Plus they didnt have much of a selection in their bathroom and kitchen goods. read more

My only issue I saw was the check out lines and that whole set up is mess! They need to rethink the current arrangements and focus on the consumer checking out in a swift, orderly and convenient manner! Otherwise we stand in the line for too long and reconsider certain purchases. Lol good luck read more

Had such a horrible experience here! Did a drive up order for two perfumes and they only got one size right and they gave me a smaller size for the other without correcting the charged amount to my card, so still charging me for two regular sized bottles. I then had to go to the store and had to fight with the incompetent manager who then said she'd have to return one bottle and charge me for the other (whatever, do you what you have to) but she then ripped me off on my kohl's cash which was supposed to be $30 and she only gave me $20. Such an awful experience!!! I was just trying to stay out of the stores because of COVID but thanks to the geniuses that work here I still ended up having to come in the store because of their negligence!!!! Awful experience!!! read more

I shop at Kohl's a lot, so I'm fully aware of how they conduct business. I came in today to purchase my daughter a backpack. The cashier literally searched through every pocket of that backpack to make sure that I didn't steal anything. That's some of the most offensive ish ever, especially because they didn't do that to anyone else. I'll be calling corporate first thing in the morning. read more

Very friendly atmosphere. Went to return my amazon stuff and ended up shopping. Store area is clean and nice and cool.

The worst place to shop ever. I actually hope corporate read this comment. Would you open more then one cash register....? It's really appealing when you have two employees talking about their personal life while you have a line of customers waiting to pay. Sorry, but, if you want my money open up some cash registers. I have walked out of that place again and again, and will continue to till I don't have to wait in live for 30 minutes to pay for an item. It's plain ridiculous. read more

This store is huge disappointment. Went in thinking I was doing a simple exchange, to never wanting to do business with this place. I purchased an item online at kohls.com and I received it broken. So I'm thinking I was just going to return the one I received broken and order me a new one. But I was mistaken since I purchased it online they do not refund shipping cost. But wait there was no shipping cost on my invoice it was free. So how am I getting charged for shipping when the shipping was free and I'm returning it to the store. Mmmmmmmm make me wonder what other shady charges they got other people for? read more

Kohl's - Department Stores Near Me - PALMDALE, California

I always love kohls... I probably spent 3 days a weeks browsing and shopping at kohls and almost every night online looking at their stuff. Wait for sale and u will Be saving a lot of money. read more

Kohl's online service is the worst thing I've ever experienced. The system doesn't work with Apple Pay and when you attempt to manually input a separate shipping address the site auto corrects to the billing address, over and over. I spent an hour on Thanksgiving doing just this; that's how badly I wanted an ugly Christmas sweater! And just when I thought I had it right, it shipped to my billing address. If you think they'll refund things shipped to the wrong address or change the address, you've got another thing coming. I called them the exact moment I got the "your item has been shipped" email! They simply pocket the money and tell you they'll "try" to intercept the package. Of course the word "try" concerned me... so I asked if they could guarantee interception, to which they said yes. Long story short, someone else just got a free star wars Christmas sweater and I'm never shopping at Kohl's again. I don't like being taken advantage of and left feeling powerless. read more

My whole 20s I have thought I was a certain size in jeans and I felt very bad about my self and I really liked the jeans from the junior section so I just stuck to those for years. But one day I decided to go buy other jeans from another store because I wanted to try something different.....I come to find out I'm actually two sizes SMALLER than what I thought I was..... read more

I guess i had to drive out to Palmdale in order to set foot in a Kohl's. I've been wanting to check out my nearby Kohl's in Alhambra for a while but never got the chance. We were on our way to the wifeys grandmothers bday party and needed to buy a gift in a hurry. The store is very clean and spaced out well. We ran into the women's section to look for a shirt as a gift. As we were walking around the sections i noticed some really nice shirts, polo's, jeans, and shorts at kick ass prices. The sections are clearly marked for those blind peeps like myself. The shirt and jewelry we got were both on sale...score.....The check out line was a little long so the jewelry dept girl walked over and got us to come with her so we could get out quickly and be on our way. I will def visit my local "10 miles away" store. read more

I LOVE Kohls !!!!! Customer Service cant be beat ! I recieved help at the kiosk, when I was unsuccessful in manipulating the site, CS took back my multiple returns, having to look up each item on my Kohl's card because i had no receipts, and even rung up my new purchases. They both did so patiently and cheerfully. I spoke to the manager on duty to commend these employees. Kohls quality, selection, and prices cant be beat eitherit is my number one go to store ! A few times I have found a long line waiting to be checked out, but when I requested an additional checker, i was quickly obliged. The hours are great too ! Open an hour before all other dept stores, and closing an hour later, means that if i have business in other stores, i have time to still go to kohls- everyday ! Can't say enough... Love this store and they have won my allegiance for years to come. read more

I always shop here and they get messier every time. I went to go check out with over $100 worth of merchandise and they refused to look up my Kohls account without an ID how stupid. What they think I'm stealing?! I even tried saying like I have a picture Of my ID on my phone and the dumbass checkout guy was like "no I need to scan it" that's complete bullshit. They've done it before without my ID. I will never shop here again. I will take my money else where. read more

Went there today at1....12-14 online at only register . Cashier paged for help over 5 minutes no help appeared. I had to call while on line main phone, complained... 4 more registers opened within minute. Poor management read more

Very upset. I'm writing this for a friend who doesn't have yelp. She bought a gift card for $100.00 from Kohl's for her daughter for her birthday and she also bought a Ulta card for a $100.00 for her daughters birthday. Put it in a card and sent it to her in Palm Springs. She called her daughter on her birthday to ask how she liked the card and gift cards. Her daughter told her she hadn't received anything. So she started doing some research and called Kohl's comporate office and was given the run around regarding the cards was told the Kohl's card was spent in Indiana and South Carolina and the other card was spent in Fort Worth Texas. After being placed on a 40 min hold BJ came back and said that there was nothing he can do if she would of bought the cards on line they would of been protected but because they were used up and not bought on line Shes basically crap out of luck. The total phone call was over an hour because she was tossed around from place to place by rude person after rude person till she got BJ and he placed her on a 40 min hold while he said he was checking with someone regarding it. This has put a bad taste in her mouth she can't believe that nothing is protected if you buy it in the store. So meanwhile she's ready to cancel her cards and cut them up due to the lack of help regarding this matter. She's an older lady who workes very hard for her money. Sometimes works several jobs to make extra money. She's no spring chicken anymoreI hope people read this a beware if you buy gift cards from Kolhs there not covered if they are stolen in the mail. So after a couple days of writing this review I was contacted and told to have my friend contact them in regarding this review. She did contact them and again got no where. She was told to contact the post office regarding the issue and she should of had it so someone had to sign for it when it was delivered. So basically Kohl's is not going to help her out regarding this and contacting them again over this matter was a waste of time. Thank you BJ and Sara for wasting her time on resolving this solution much appreciated read more

Janie and Enya were completely rude.. I came to to exchange an Item and they gave me attitude and felt uncomfortable. These Ladies should be thankful They have there jobs but they seem so upset and ethical in what they do. read more

Cute store to shop in looks like they have a lots of stuff on sale the customer service is pretty good .The bad thing I can say is they want you to pay 50 dollars for a can of Christmas popcorn I don't think so . read more

Kohl's - Rewards - Department Stores Near Me - PALMDALE, California

Kohl's is a great store! Great customer Service. Friendly efficient sales people at check out. Kohl's is always my first stop nice quality name brand clothes. And many things for entire house. read more

I ordered a sweater on-line from Kohl's and received a dress. I took the dress to Kohl's in Palmdale to save the hassle of shipping it back. Colleen at the service desk said they could credit me for the dress but that was all. I would need to make a phone call to Kohl's on-line service and she pointed me to the phone nearby. The representative on the phone told me to keep the dress (as a man, I don't do that!) and they would send the correct item. Colleen asked to talk to the representative, asking for a shipping refund as well as sending me the correct item at a now-reduced cost with no shipping charges. He agreed; I left a happy customer! read more

Could not believe that they accepted a return for an item, said I would receive a gift card for the value in the mail, and then never sent it. When I called they said I had to go in to the store. When I went into the store, they said I had to call. It was approximately a 180 dollar item, but I am seriously thinking about suing in small claims court just to make a point. I spent so many hours on hold and being switched from one person to another. Never mind being hung up on. Worst customer service ever. So much for a hassle free return. I can't imagine ever shopping at Kohl's again. read more