I had a terrible experience at this Burlington Coat Factory. The moment I walked in, I was greeted by a security guard who was extremely rude and unwelcoming. First impressions matter, and this one made me feel uncomfortable from the start. I'm not usually a Burlington shopper, but after this visit, I understand why some people choose not to shop here. The store felt disorganized, and the overall atmosphere was unpleasant and unprofessional. Customer service should make people feel welcome, not like they're an inconvenience. I will not be returning, and I cannot recommend this location. I hope management takes customer feedback seriously and works on creating a more respectful and welcoming environment. read more

Found great deals!!! Burlington has been a staple in my community for years. At one point I thought we would lose it because it's just not as crowded as it used to be. Anyway, the selection is just okay compared to 15 years ago. I understand the reason why they has to Open the spaces in the store. Why? Well I think because people were stealing . You can still find some pretty dresses and cute jackets. The service is also great! I love stopping by here because its peaceful and the bathrooms are always clean. Check out my dresses. I purchased 10 of these dresses for $10 each. They are all long down to my feet and flowie read more

Honestly worst experience i got to the cashier and she did not have a good attitude we said hello 3 times and she didn't answer and when we paid she said it declined but yet on my bank it says they took it out and she called her manager named bianca and she was no help we were showing her that they took it out but she kept saying no and they didn't want to give us our stuff or the receipt and when i called my bank to let them they know about what they told us she said burlington charged us not once but TWICE never going back again read more

Burlington - Department Stores Near Me - Palmdale, California

Another downgrade branch. It is cramped because half of the store is closed. Not enough space to move around with other shoppers. I am impressed though - they do have plenty of holiday decors, items and gift set ideas. Restroom (women's) is clean. No clutter. I'll give another try after a while. Maybe by then, the renovation will be done. read more

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The clothes is cheap quality polyester and tacky. They also don't really have plus size XL !and up. The good things are the items like hair things and house things. More organized than Ross though. Walmart has better clothes! Walmart! read more

No coats!!! Never had a problem ever in the month of March to find one especially here!!! I said to the sales associate " I thought this was the Burlington Coat Factory " and she said with as a matter of fact tone " No it's just Burlington " NOT WHAT THE SIGN SAYS!!! read more

Burlington - Department Stores Near Me - Palmdale, California

This Burlington looks more like a Ross than any others I've shopped at (Torrance and Burbank). But they seem to be well stocked, we walked the entire space a couple of times in search of an item my wife couldn't find. So most store departments became quite familiar to us. Of course that doesn't say much for the lack of customer service out on the floor to answer shoppers questions. Only after standing in line and getting to a cashier did we get any help as to where to find it. And as I left to go wait in the car as my wife got back in line to pay for her items, my wait turned into approximately 30 minutes of her standing in a slow moving line. read more

They said "the wait time to pay is 2 hours minimum, if you dont want to wait we can save your stuff for you until more registers are open" then we come back later and all our stuff is gone and there isnt any others, then they give us a 20% off which only took of 8 dollars. Dont trust them they arnt trustworthy. we still spent 40$ when our stuff was most likely less. Burlington really sucks. read more

Great prices and very friendly staff. The management team are very helpful and they show they care. The cashiers are very fast and friendly. Very efficient workers. The staff on the floor always help me find my items. I will definitely be shopping here. read more

They're bathrooms are all leaking I got my back sprayed with water and the toilet paper dispenser was on the floor wet the walls are nasty and painted . read more

Burlington - This toilet sprayed me in the back and the toilet paper dispenser is on the floor wet . - Department Stores Near Me - Palmdale, California

Burlington coat factory has always been a great store it's so great that sometimes things are a little hard to get like really good coats sometimes for reasonable prices can be hard because everyone wants there coats there good prices and they sell long lasting coats and in case u didn't know it there the last store in the united states' to layaway.i highly recommend u go check out there deals because stuff goes but pretty quick.there employees are very helpful at letting u know when there next trucks are coming in to bring more merchandise.which is great the store is always busy and I love there store hours so shop Burlington even if it's not for coats they have really nice clothes for women of all sizes even for keeping D's they have clothes I was even looking at some of there purser's great selection lady's check it out u wount be disappointed read more

What happened this place? I haven't shopped here in about ten years but I remember when it first opened it was very popular. The store was nice and big. Now it's cut in half, cluttered, and they don't carry half of the stuff they used to carry and the door was dirty. They used to carry a lot of home decoration, now they barely have anything. I couldn't even find an outdoor rug. Sad case. read more

Meh - Not a well organized place, never seems to have my sizes. What usually's my favorite store anywhere else, this store falls short.

I called to speak to the manager and she was very rude and even hung up in my face. Their also very racist and would not recommend shopping there. read more

Love this store. Always great finds and friendly employees. Always great deals as well.

I went to this store in our local town of Palmdale , CA. as I had not been there in a long time & was very MAD. The store was dirty & unkept. I finally got in line with one person ahead of me. It took me over 17 minutes to check-out. The person was working on the register with customers piling-UP. Not letting US know what was going on with 6 registers closed. I will NEVER go in that store again as well as my Family & friends...... HIRE some people........ F- Grading read more

One might assume that a store that has "coat factory" in it's name would always have plenty coats on hand... apparently not this store. Granted we visited the day after Christmas, so understandably they were low stock in all areas. But today the availability was really poor: 5-6 children's coats, 10-12 women's coats, and maybe 24 men's coats. Meanwhile, they had repurposed the four stands of what was women's coats with lingerie... and no, they had not changed the sign. It doesn't appear that this store ever had much of a stock of costs based on how few racks were labeled "coats", so if you are shopping for coats, I would try somewhere else. read more

I can understand how some people may find this store lacking, but you just need to take your time. We find wonderful things. And at a great price. read more

The first and so far the only Burlington I've shopped at! :D I love everything about it! Everything from home furniture to clothes! I love how they have designer perfumes at low prices! :D read more

I like going here to find decor for the bathroom or guest bedrooms. It's been awhile since I've been here since the customer service isn't good. Last night the customer service was just as awful as I remembered it. I was walking up to counter and said hi to the cashier- and she completely ignored me, took my item, rang it up, told me the total, I paid- then she hands me the bag and walks away. By looking at my receipt her name is Jessica. Their customer service is so severely lacking.. I have no idea how these people qualify for the job, other than their breathing. Pretty sure customer service should be their #1. read more

I just visited your store, and your unprofessional checker, Kevin, at register 4, store 00568 was helping the solo cashier, and pulled us from the solo cashiers line and made us, fall back in line, when we were already waiting in line for the solo cashier, he proceeded to help someone else that was not in line. This is horrible customer service!!! The cashier, Kevin, tried to blame the other cashier however, it isn't the other cashiers fault, it was his for pulling us away from her line and then assisting another customer who just arrived at the line. Your store should really re-evaluate your customer service! read more

I found some decorations that I want to buy with not enough money I saw a sign lawaway I decided to put the items in there the cashier told me is $ 5 fee for the service I agree. I returned to make another payment today I went to get the stuff and the cashier but the way very high altitude toll me that it was past and they return the items to the floor and plus the $5 dollar s they get $ 10 dollars more for cancellation make angry her attitude I ask to talk to a manager same attitude my problem was not to give the money away is the cashier never told me the ten dollars for cancellation but that people even understand what are you telling them when I start talking to the supposed manager right away the first cashier and another employee get closer I guess this happen a lot and maybe some customers get really angry or maybe they don't have nothing better than walking around doing exactly nothing but at the end is our decision to shop or not in that kind of stores I'm glad the my $ 15.00 when to feed a that manager and cashier. Why they do not put a -start Very bad customer service read more

This store has horrible customer service. The girls stand there talking to each other and pay no mind to the customers. Then when I proceeded to pay I was giving attitude and eyes rolled at me when asking for a price check. If these girls are there to work then they should do their job properly. And I definitely did not like my money being placed on the counter rather then handed to me. Will definitely not be returning again ridiculous!!! read more

High volume of customers and the store is a mess and cashiers not friendly. She didn't say one word to me.

Tray gave me the best customer service I've ever experienced at any retail store! Definitely deserves a raise!!!

This place is one of my favorites, I can always shop for hours here. Rather organized, staff is friendly, lines move efficiently, never waiting long! read more

Every parent knows that shopping with your 5 year old is not easy. My daughter was hiding in the cloths and already getting spoke to about it. She got out of the stroller and hid again. At the same time I was calling for her, I over hear an older man reprimanding my daughter. This was an employee that was doing go backs. So I stopped him and confronted him about talking to my child when I'm inches away why not just say something to me. As I'm expressing my disapproval to this man about why it's not ok with me to take this issue up with my 5 year old, he trudely cuts me off and proceeds to tell me that kids knock over clothing and that he is sick of it. And kept telling me he did nothing wrong. My daughter was not doing this at all I was on her. This man may have problems with children. He made my daughter cry. He was mentally abusive to a 5 year old and frightened her. I sent an email to The corporate Burlington office already. Please beware of this man Male late 50's early 60's Once dark hair that's bald on top Very thin About 5"6-5"8 Nothing was ever done about this situation! I will no longer shop here! read more

We visited the Palmdale store every month for their affordable jewelry department. 80% of it was truly nice. We went back to the store last month and the jewelry department had been shrunk to one aisle, from two and a half and the merchandise was beyond question of cast off quality. It is painful to see what the management has done to this department. When asked, a saleswoman informed us that jewelry will only be sold during the holidays "because it seems that women only buy jewelry during Mother's Day, Valentine's Day, Christmas..." (?????). Is this insane manager or whoever came up with this asinine idea forgetting that women love to buy bubbles and looking and choosing through rows of them is the best form of escape from the everyday hassle in our lives? We do hope that Burlington/Palmdale will reconsider this lamentable action and bring back their jewelry department to its original quality and size. After all, don't they need our hard earned dollars or is the company that well-off they can afford to pooh-pooh their best source of income - women! read more

I went specifically for a coat!! They had about 5 coats in the plus size womens rack and thay was it for the entire store!! Wth!! That was a complete waste of time and I'm very disappointed. They got a 2 star because I did find a nice picture that I really didn't need but it was cute and only $13. So the home decor department was nice but really, no jackets?? read more

I went in to buy my granddaughters school clothes I had a 20 percent off coupon on my phone and they refused to accept it. When I call back later to speak with the manager whose name was Linda she was not only rude but she offered no solution. read more

You would expect there to be coats at a place with a name like this, especially in the middle of Winter in a city that gets freezing temperatures. The layout is confusing, and when we finally found the women's coats, there were maybe 20 there TOTAL! We did find some deals on things that were not coats, but not a single coat fit me. read more

This place is disgusting! I was in town and my mom asked me to go with her to look for teal color house decor and I started roaming around and found a dirty poop diaper on the chairs that were for sale!! Gross! I went into the toy section since I have a child's birthday to attend soon. All the boxes were ripped and dented. You can't gift a toy to a child with half the box missing. A little boy was chewing on a box with a toy in it....uuuuh where were the employees to tell this kids mother something! My mom found some candles so we were in line and the employees are sooooo rude! This place is a sh** hole! I have a Burlington by my house and it's not like this. Mines nice and clean and the employees actually say hello when u walk up to the registers. This one just needs to be shut down. Or a new owner needs to get in there and fix this place. read more

I really like this branch of the store. I have found they have a deeper shoe and beauty selection than other BCF I have been to. I have never been disappointed when I just popped into find some item or other. It's never crowded, which is nice. read more

I really like Burlington Coat Factory in general. This store is no exception, however I have found this location quite messy on occasion. I understand that sometimes there are messes made and the staff can't keep up, but maybe they should hire a few more employees to step it up a little. Other than that, great deals here. read more

I gave them 4 stars for their prices and selection. They are very cheap and very organized for this type of store. They also have a great selection of items and decent brands. The only thing I dislike is that most of the people who go there can be a little ghetto, but to get a deal its okay to deal with them! read more

When shopping here today and was pretty impressed with everything. Variety of different clothes from men to woman and at very good prices! The store was big and clean and had received good customer service. No rudeness here lol. Will return in the future. read more

I used to love this store. I told everyone how much I loved it. I was in there spending money at least twice a week. Over the last year or so, the place has changed and not for the better. The store is dirty and unorganized. Merchandise is thrown haphazardly on shelves. The carpet is grimy and gross. Even the quality of the merchandise has changed for the worse. This store was always my go-to when I needed something. Now, if I even bother to stop by, I leave with nothing. Sad. read more

I had been looking all over the AV to find my daughter a First Communion dress, that doesn't break the AV. I thought, that we may have to drive all the way to Burbank, or LA to find one. But as it turns out, Burlington Coat Factory had a very nice selection, and we found one in no time. And the best part, the price is unbeatable. Next time I need something formal, I'll stop here first. read more

My boyfriend and I just shopped here for his winter clothes and I would have to say it's pretty good overall. We got 2 winter coats that are name brand and a ton of sweaters for a very low good price- I am def. going to become a regular shopper here. You have to dig for sizes though and it's a bit messy. Like a huge Ross. read more

Good prices but I'm not going there again to be treated like I'm a bother to any employee that you ask a question to. VERY RUDE and disgruntled employees and managers. I have heard from a lot of other friends and family in town about how they are never going there again because of how rude the employees are there. I'm not fond of being treated like I'm less-than and I'm sure that other people don't like it either. read more