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    JCPenney

    2.9 (50 reviews)
    Closed 11:00 am - 7:00 pm

    JCPenney Photos

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    Reviews With Photos

    They are torn...
    Ashley B.

    ***Online Order*** I am VERY disappointed. The package came late. I order two pairs of shoes and a backpack and they put it in a bag... the boxes look at tore up and rugged. I have no words. The package was thrown over my gate and left on the floor. We have no dogs in our front yard, so the amount of disrespect is unbelievable. I will be emailing corporate to complain. I'm glad I received my items but the lack of care is mind blowing to me. JCP needs to be more thoughtful with packaging. I love shopping in store with JCP but NEVER AGAIN will I shop online.

    No one waiting on customers!
    F H.

    Why is there only one fitting room in the women's department? Ridiculous. No one at the checkout either. This store is going downhill fast.

    Danielle M.

    Poor Service in mens suit area. Not helpful at all. She's having conversations about hair with friends and bowling after work. And let's just say furniture for guests haven't been updated in years. Also parked at salon entrance due to back hurting after rear ended recently and went in for something specific walked out 25 minutes before store to close to be told by 4 employees they close doors early and I must walk all the way around mall to my car. Absolutely ridiculous! Jcp is going down hill in many areas here in Antelope Valley.

    My 2nd update. Seems that whenever u update your original review gets deleted.
    Nisa R.

    Ok. So the service people (jc penny's) warranty finally shows up. An hour later than their scheduled window (8-12pm). Only to take a picture of our washer and say they need to order the part. Which we already had discussed in our call when we made the appoint. So to come out ant eat up a 5hr block in our day. Only to take a darn picture of the machine they already knew we had is completely unacceptable to me. This company seem to obviously have sold us a lemon. There is no reason in God's green earth that a brand new machine that was delivered in October. Needs to have its Motherboard replaced less than 2mo later. I am completely furious. And seeking legal help. If you're reading this and have a referral to a good lawyer PLEASE let me know. Fyi: I dont know why my original review from 3mo again has been deleted after my update

    Adriana M.

    I'm just so shocked at how messy this store is. Had I known, i would have never came here. There are mountains of clothes everywhere! At first glance I thought it was a joke.

    Terrible customer service don't ever come to JC Penney in the city of Palm deal it was awful

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    2 years ago

    Helpful 27
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    10 months ago

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    3 years ago

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    1 year ago

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    9 months ago

    I want to say thank you to Gloria from The Northridge JC Penny, her assistance was royal treatment

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    1 year ago

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    2 years ago

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    2 years ago

    Very Fast! And Nice Workers when I came to pick up my order they really took me fast no line

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    12 years ago

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    7 years ago

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    10 years ago

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    14 years ago

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    12 years ago

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    8 years ago

    I bought some new jewelry from Amanda Scott. she was wonderful and very pleasant to do business with.

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    9 years ago

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    9 years ago

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    11 years ago

    Great place to shop. Great service, great selection and prices are very reasonable. Love Jcp

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    11 years ago

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    11 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    I am very pleased with this studio and Jen, the store manager is a joy to work with, along with the staff.

    Mentioned in 2 reviews

    Read more highlights

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    JCPenney - deptstores - Updated May 2026

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