Jane was so freaking nice! She makes we wanna come back just to have a talk ! Her smile her attitude she was just such in a good mood and I was just waking up so I was little cranky, but she didn't let me be she cracked all of the jokes made sure I was satisfied wow what amazing customer service thanks Jane! read more

I haven't been here for years, but I went last weekend, while we were in town. This is hands down my favorite B&BW location. The staff are helpful but not overbearing and actually know what scents are in each item. (I had someone at my now local B&BW tell me I "Could look it up on the website"). They also added a discount for me manually that had not popped up in my email and offered free plastic wrapping bags with bows if they were gifts. The manager of the store was also training a new employee and she was being very gracious and explaining how to deal with customers. This small location is top notch! read more

Jazmin Espinoza is the one! She keeps me updated on everything good coming up. My gifts are on point this year thanks to her.

i go often previouse left a review on their employee i bealived her mame Ashley , aweful service, she knows nothing and we asked to speak to manager she lied saying she is the manager, this is ridiculous eill have to stop shopping there read more

Literally the worst customer service. Usually when you go inside Bath and Body Works the employees greet you. No one greeted me this time no problem, so I'm looking around for hand sanitizer. I only see one little small bucket of hand sanitizer. I see two employees one I believe is the manager, and another employee. I ask them if there are any more hand sanitizers. The women who appears to be a manager, looked at me and looked down back at her papers, the other lady just stared at me. I laughed because, they didn't respond to me at all which was weird. The employee then said what scent are you looking for I told her any scent and she then showed me the hand sanitizer. The lady that appeared to be the manager did not speak a word at all to me, and completely ignored me, horrible horrible, horrible customer service. I just walked out and left and I will not be returning back. Also, their doors are boarded down. It looks like the store is not open but it is still open. FYI. read more

I absolutely love this location! The employees are super helpful and friendly. We always feel so welcomed when we walk in.

Absolutely love going to this location not crowded and great customer service everyone is so sweet and they make sure to tell you about the promotions read more

Bath & Body Works - New love set - Cosmetics & Beauty Supply Near Me - Palmdale, California

Ellie was awesome! she is patient and very helpful. She helped me with the app and I was able to redeem my birthday gift. She also help me with different scents, she assisted in finding the scent I was looking for and explained the difference in scents. Thank you very much ELLIE read more

Just moved to Palmdale, I was happy to see that bath & body works is near by. Came in one morning and I was pretty surprised I was the only one in the store. But it seems like all the girls that work there were pretty busy talking to each other. Never got a greeting, or a can I help with anything... Which is weird because I love shopping at bath & body works every location that I go to everybody's pretty nice, helpful, welcoming. Not here everyone was pretty busy talking to each other. When I was finally ready to pay, I stand in line for about 2 minutes because of girls and the cashier were talking to each other. Pretty much this experience really sucked. read more

I came here twice these past few weeks and the employee named Fallon (I believe thats her name) was AMAZING!! She deserves a large raise! Always attentive to those who come to the door, very helpful, knows the store in and out, the smell of the fragrances you're looking for, communicative, super nice, and overall incredible worker. I cannot express how great she was, I was observing how she was with other customers after helping me and she was amazing, treated everyone the same with respect and positivity! To the owner of this store/manager, you better give her that raise because you do NOT want to lose this woman. I don't often leave reviews but I seriously had to. read more

Normally I have a great experience at this location. Today I went in and was greeted by the worker up front. Super sweet and helpful. As I'm waiting in line to pay, one of the associates has a full on Starbucks drink behind the register and she's just sipping it and leaves it behind the cash wrap and walks away. With COVID and all of the health guidelines that have been imposed on retail stores I thought that was extremely gross and negligent to allow drinks on the floor where there are customers shopping. That should be in their break room. Not safe at all. read more

I really like this store it's way better then the mall. The service is awesome and the girls are very helpful. Don't forget your coupons or email offers. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Palmdale, California

Was at bath and body today. Jasmine Thank you for all your help. You were so patient with me regarding my reward.

I searched for a specific halloween candle holder as a gift for my daughter. She wanted one but couldn't find one. Many of the Halloween items are limited editions and gain in value I was told. Sadly there are a number of news reports online about the store employees buying them all and reselling for a profit online. When I found one available at the unscrupulous Palmdale location, I bought it online and paid by credit card. They charged my card and were to hold it for pickup. It is an 80 mile round trip for me. Just two days later someone at this store refunded my money and most likely bought it themselves or sold to a friend. They lied and tried to say my card only had a temporary hold on it but the money immediately came out of my account. Then they refunded my purchase so they could steal it. Temporary credit card charges dont take the money out of my account. It would just put a hold on that amount. They would not have to issue a refund for a temporary hold amount. So two days later someone stole it and refunded my money. I understand if they are holding an item for a day or two waiting for the person to come in and pay but I paid. Someone at that store needs to be fired for stealing my daughters gift from me. The Palmdale, CA location appears to hire lying and cheating managers and employees. Dont trust them! I'm waiting to here their lying response. They said I took to long to pick up a prepaid item. 2 days? Really you thieves? read more

Bad costumer service. One of the lotion didn't have a sample to smell and got yelled by a sales rep not to open them. How am I supposed to smell the item. So I can touch anything but don't smell them but everyone is open spraying perfumes. They are not sanitizing the try me samples bottles but you can touch anything but don't smell anything. Will not shop at bath and body works again!!! read more

Shalice helped me today. She was very kind, sweet and friendly. FYI big sale at the store. $3.00 soaps. Thanks for your help, Shalice read more

Misleading sale. 3 tables of candles. One table had a sale sign. I fill up a bag and manager tells me that only one candle scent is on sale. Manager tells me sorry and to come back soon. Customer service at it's worse. Shame on the manager for not asking to correct this situation. It's like taking a popsicle from a kid! read more

Bath & Body Works - Misleading sale. 3 tables of candles, only one table with sale sign. - Cosmetics & Beauty Supply Near Me - Palmdale, California

Had a great experience here with Heidi she gave great customer service and suggestions and helped immensely. I will definitely thank you Heidi ! read more

Excellent customer service through this holiday season! So helpful! I look forward to my next visit!

Every time I go to the this location I am surprised by how nice and friendly the ladies who work here are. It's my favorite location to stop by. I have always had good luck finding what i want in stock too! read more

This store is always so clean and organized, the customer service is the best than at any other bath and body I've been to. Dara was really helpful in helping me shop for my friends birthdays! Thank you Dara! read more

The girls are so nice here, very well paced store, everyone is willing to help. thank you ELY for all your help, you're the best

I've been debating on writing a review because we have to be greatful we don't have to drive to the mall and it helps are local economy, but for the 5 times I've been in this store 3 times they've been out of my favorites. Just a little aggravating, especially when you have coupons which are about to expire. When you finally decide on something else there will be a long line and only one cashier. read more

I love this bath and body works! Is the best I've been to and I'm so glad is close to home. The staff is super friendly and always willing to help, they always greet you with a smile in their face. So happy with my purchase. Ladies great job, amazing customer service! read more

My daughter n I very 1st Bath & BodyWorks together/since being in the AV. What a great experience it was! Of course with the help of two wonderful employees Marybeth n cashier #282247. Because of these two ladies my daughter and I was able to make decisions w/o spending hours in the store. The way I usually do when picking out eyeglass frames (annoying) lol. Thanks ladies we will definitely be back. Since this is my daughter's fav new store ;+) read more

When in to purchase 1 thing only came our with 6 heidy helped me out she is so helpful great customer service she is great thanks Heidi

Horrible horrible horrible I have been shopping with bath and body Works for over 15 years and have always received amazing service for the exception of this location. I went in and tried to use a coupon and the manager in charge was so rude and said I couldn't use it i get it sometimes some coupons are not valid in store however I had used one like that before but regardless it's the delivery on the message. She treated me like I was trying to steal from her so rude and unprofessional she basically told me if I had a problem with it take it up with there coorparte office really???? What kind of service is that??? read more

Amanda is a great worker she really listens to what you like and will make sure you are satisfied when you leave! She is one of the reasons why I go to this location! Thank you so much Amanda !! read more

This is the nearest one to my house .I like it because its not in the mall and I feel more comfortable going to this one.The staff is always nice and very helpful to my needs. read more

I hate this store. Sales people pounce on you the minute you walk into the store. Then you stand in line forever because they only have one person working the counter. With all the annoying sales people on the floor you think they could open another checkout. read more

I saw the hours on line that said they close at 9 today, Saturday. It's cold but I wanted to shop and drove 20 mins to get to the store for the Big sale that ends today. I arrive before 9 pm and doors are locked. Customers still inside . Manager says the posted hours are 8pm and she is not responsible for the on line info! She shut the door in my face . I called the mall location and they said they too were closed but could take a phone order and I could pick up tomorrow ! Great customer service at the mall location! I won't come back here to the 46th street store. I have never had good service here but the location is easier. Never again that's for sure. read more

They're customer service is great and the ladies are really nice. I can't complain about this store. It's always organized and they always have good deals. It's a small store but at least they have one in the east side of palmdale :) read more