Well... almost 9 months of waiting and the bed has finally arrived! It's gorgeous... but waiting nine months completely killed any happiness that should be present... Avoid these yahoos!!! read more

I think Macy's is about to file bankrupcy so their business attitude changes. The woman (Aida?) on accounting dept. was nasty and ridiculous. Be warning about their trick!!! (1) I bought a wrap coat from Macy's online without using any Macy's reward point on 03/13/2020. I returned it due to unfit. UPS tracking shows they received my return on 03/30/20 142pm. However, they never credit me anything. I called a month later on 04/29 to inquire why there was still no credit. 04/30/30 I received an email from Macy's that I got a credit -$30 Macy's points which I didn't use to buy this coat. How could they deduct $30 Macy's reward I did not use? This woman (Aida?) said "don't argue with me that it is the Macy's policy" (2) I ordered wok and pot online on 04/15/20 but received email that the order was backorder indefinitely I was advised via email that I could cancel the order anytime if I don't want to wait. I called to cancel the order on 04/29/20 but This woman (Aida?) advised me that no cancellation is allowed.? No acceptable reason given. (3) I ordered a wok again on 04/28/20 due to (2) was a backorder indefinitely. Now I was told none can be cancelled. Because this is Macy's policy. This woman advised me to go ahead to file claim to small claim court. Be warning not to purchase anything from Macy's online to avoid the ordeal I just endured. read more

Macy's is located inside fashion mall down the strip. Nice large store where you can find shoes, purses, underwear lol, clothing, make up, perfumes... Men department is couple step away on the other side of the mall. Went there to buy a Perfume for my dear friend Pierre. I wanted to buy him Chanel Allure Sport Cologne. A lady (Laura) from another brand tried to assist me. Walked me to Chanel booth. Laura told her what I was looking for... That "Chanel associates" was rude and missed some customer service skills. I had to tell her 3 times that I was looking for Chanel Allure Sport Cologne. Keep on showing me the wrong perfume, telling me I might be wrong. I started to boiled. I tried to not be rude ... "Lady, I am french and I know Chanel by heart lol". No big deal if she didn't want to search it but don't show me that you don't care!!!! Laura who first assisted us, saw my annoyed expression started to call Their Men division. Yes Chanel Allure Sport Cologne exist and they had 3 in stock!!! I was stunned, the lady charged my purchase and took off like a fart (french expression) so rude!!! I spent $100 - a thank you would be nice! Laura walked us to the men department, wrapped the purchase and returned to the main store Thank you Laura for your great service Chanel associates you should not be in the Service industry and surely not work for Chanel. You absolutely do not represent the Brand! read more

Macy's - Department Stores Near Me - Las Vegas, Nevada

I love Macy's and I love Dillard's too! They both have helpful employees and I am crossing my fingers that neither one of them close their doors !! I enjoy walking, especially through a safe mall setting. I have to try on most items of clothing and you can't do that on line! They both have helpful sweet employees. We have Lunch and shop a little more! Colors and textures and more are appealing in store shopping and not so much on line! So, please stay!! Keep the malls open for us. Thank you!! read more

My god !!! Do not buy furniture from this store. We bought two tables for our living room the delivery was two days late. They unpacked the tables in the street and scratched one of the legs of the table. Once inside the house the product was so poorly constructed compared to the store floor model. Called customer service complain about the quality and they said they would bring out a new set. Two weeks later the new set of tables were delivered. They were worse than the first set so they took them back leaving the first set of tables. Went to the store to talk to our sales person Catherine, she advised she was busy with customer so we would have to wait to be helped. Ok I understand so we waited when it was our turn she said there is nothing she could do to help and I would have to call there customer service center. Went home called waited 85 minutes to get someone to answer the phone. They agreed to come and pick up the furniture and credit out CC for the money spent. Furniture has been picked up it is now day 10 trying to get our refund. Lots of emails from ast store manager Loraine money was to be posted today which is 10 days after the return. Now I am being told refund will not happen until July 21st , which is 14 days after furniture had been retuned . Can't get a good product or a refund from this store. What poor customer service . read more

Have to be honest very disappointed... Purchased a blue angel citizen watch from this location a year ago. I even was upsold on the warranty, Be hold a year passed my watch broke (the glass got separated) luckily I found it and put it back, but the mechanisms stopped functioning as well. I bring it over, citizen will not repair because the piece isn't original because the inside of glass has a finger print... welll dahhhhhhhhh I put it back obviously it has my print on it!!! So obviously Macy's sold me a original piece (I hope) but not getting anywhere and feeling like I got screwed in this one.... MACYs so what if you going bankrupt be professional and helpful read more

Ordered 3 long chain necklaces during the sale. All 3 were just what I was looking for. I order online for the most part and have never been disappointed with Macy's website or service. read more

At great buying a mattress, box spring and frame for my mother, delivery happened timely in the time frame we were given . Unfortunately, the fabric on box spring was torn, and frame was not put together properly so we called the Macy's - Downtown Summerlin and received great service to arrange for them to return - exchange box springs and fix the frame. Today is when this was scheduled for an arrival time of 11-1:30. Ass time passed, we received notice time changed and they would arrive at 1:42. We then received a new notice it would change to 3:30 at the latest. After my motHer called and was hold and transferred multiple times for over an hour, she just learned tHe time changed for 4-6pm! Seriously?! How does this hAppen and WHY! The entire day is shot because Macy's can't get their delivery tiMe right?! Will certainly nOt buy from them again! read more

I wanted to leave a review and say a special thank you to Darin who was helpful, informative, and extremely polite and patient to me as a customer. I love Macy's and I try to maximize my in-store purchases, but online shopping is my preference. Darin was extremely helpful with my return. One cashier, Gaeteyna tried to tell me I couldn't return an item (with tag, receipt, item unworn and purchased on a Macy's card) because the item was mistagged by an employee at the Fashion Show Macy's where I had purchased the item. Her suggestion was to drive the 45 min to that store and try to track down the cashier who rung me up over 2 weeks ago. She was all together unsympathetic to the fact that a Macy's error of mistagging was my misfortune and I was simply out the money. When I inquired if customer service could help me she replied "No, you will get the same answer from any associate, go to the fashion mall Macy's." Fortunately, Darin at the return department was able to return the item and apologized that the other associate simply didn't know how to resolve the issue. read more

Always a nice place to shop. Great selections of clothes from infant to old age. We all shopped here especially when they have nice sale going on. Highly recommended. read more

Nothing like calling Macy's going through all the promos to speak to the right department and no one answers. Currently on hold and it's been 30+ minutes and counting. Already tried calling and going through a different department to get in touch with the one I NEED but even they can't ahold of anyone. SAD. Haha What a joke. If you can't even answer my phone call you sure aren't going to get my business. read more

Thank you so much to Courtney in the fragrance department! She highlighted my afternoon because she was on her A game!! The best customer service experience I've ever had. No joke. What a kind spirit and knowledgeable seller this woman is. Thank you again!!! read more

Macy's - Macy's at Downtown Summerlin - Department Stores Near Me - Las Vegas, Nevada

The store was clean. Good prices for a department store. We asked three employees where the restrooms were. The first, a cashier, told us it was simply upstairs. We went implying it would be easily found from there(it wasn't). The second was a furniture salesman upstairs. He flat-out ignored me entirely. The third told us where it was - but was very concise. I don't know if this was unfriendly or trying to rush us along. I probably won't shop here again due to the sour experience. read more

Horrible experience. I ordered a sectional almost 4 months ago, even though I was told I was going to receive it between 6-8 weeks. Everyone is telling me a different story about where the sectional is, apparently no one has a clue since the ones who are answering every time I call the customer service department, they all live in Philippines. I asked for a direct line or email to the warehouse in USA, and they said they can't give it to me. I went to Macy's in person hoping they were going to be able to help me and they called the same 1-800 # I've been calling. I am frustrated and if I don't receive any update from a representative here within a week I'll cancel my order and will never order anything in Macy's again. read more

This is the year of 2019. Who would want to go shopping in a building that has ZERO COVERAGE? Macys DTS may be a brand new beautiful building but it is not well equipped with the basic technology to even invite any crowds to shop at their location. Once you're inside Macys, it's almost impossible to have communication with the outside world. Very poor cell service that you have to act like a doorman by ladies shoes area or Starbucks to have phone conversation on cell. Forget about data service once you're in the store. Let alone 5G or LTE, it won't even give you 4G coverage. If they don't invest on their facility to upgrade cell & data coverage in the store, they will lose a lot of potential sales as people prefer to shop at Dillards. read more

If I could give this location 0 stars I would. I normally don't go to department stores for this reason. The people working there are always unhappy at most department stores. We went to Macy's with my husbands family and the employees were very rude. The had a display of putty and they had some for customers to play with and experience it before they bought it. As we were playing with it with my husbands brother which are 13 and 20, the Macy's worker came over and scolded us and told us not to open anymore. Clearly we are not 6 year olds and we had only touched the display ones which had already been opened. I proceeded to tell her okay we haven't opened any. She replied with well don't ! We quickly stopped playing with the putty and any desire to buy faded in a matter of seconds. she was very rude all I wanted to do is leave. I remember thinking if you don't like being nice you shouldn't be in the customer service industry. We then went upstairs to the furniture and home things and decided to get a new comforter for our bed we sat in line for 20 minutes just for the cashier to let someone cut us and she didn't even apologize she huffed and puffed the whole time she was ringing us up I had to walk alway because I was so disgusted by the service I hate this place read more

Macy's quoted me 8-10 weeks to deliver a couch. Management seems to be rigid and stuck in their ways and resistant to change anything to improve delivery time and customer experience , so I went with Living Spaces instead who was able to build a custom couch in 2-4 weeks. Macy's is leaving money on the table, as I ended up buying a sectional couch, a bed set, and a dinner table set from Living Spaces that day. read more

Holy cow. Went shopping with the family in a Friday evening. We had a handful of clothes and looked for a cashier to give them some money. We walked from register to register to register to register. Nobody. I ran into another family who couldn't pay for their clothes also. I asked somebody in cosmetics and they pointed me to the Men's Finish Line counter. Nope. I saw an employee and flagged him down, and he pointed me to the register next to the Starbucks. Went there... nothing. I was thinking, "I could leave the store with all these clothes, and nobody would stop me." Instead, i put our stack of clothes next to the exit door to set the alarm. People in the Starbucks thought I was crazy. I figured I would set the alarm and somebody would come, right? 3 minutes of alarm. Nobody. Lol. I should've taken a video of this. Macy's - Please check your store video from Friday April 7th around 8pm by the Starbucks exit. Thieves/Criminals/Cheapskates... Go to Macy's DTS on Friday evenings and take whatever you want. When I finally paid, a frustrated employee said they never staff enough people. read more

Totally exasperated with the nonexistent customer service! I bought a mattress. They randomly gave me a delivery date. The date I received the text I went to their link and changed the date which was already 2 1/2 weeks out. I then get an email several days before indicating that they would deliver the mattress on their preset date. I have called multiple times with the warehouse management supposed to contact me within 48 hours. Of course three days later now I am told they will not be contacting me and now give me a new delivery date for another 1.5 weeks out. If this is how they treat their customers imagine what will be done if you have a problem with your mattress! I may cancel my mattress order and Macy's card and shop elsewhere. Be forewarned of their high degree of incompetence and non existent customer service. read more

I love shopping at this Macy's location they sell great quality items and the staff are very helpful

I used too love shopping at Macy's the customer service was decent, but the last few time I went have been horrendous. From example an employee saying they're gonna check stock and going on their lunch. The last time I went I was waiting to cash out at the register in fragrance, the associate was walking her guest to check her out at the register I was waiting at. She proceeds to ignore me and cash out her guest... did not acknowledge my presence or anything. I left did not purchase the items I was waiting to get nor opened the credit card. The associate was old caucasian women with short brown and blonde hair. Mrs.Doubtfire always gives awful service to me, and I assume it's because I'm younger. When I am with a man, or mother she is better... read more

I meant to write this review since December 2019. A little late better than never. I ordered Elizabeth Arden cosmetic online due to limited selection and No help at Fashion show Malls location. I went there 3x in 1 week can't get no help. But that's another story. Long story short ordered online times. Certain products don't get along with my skin so I took it back to Summerlin downtown. The 1st time the nice lady approached me and offered to help me. I said where can I return the products she said she is happy to help me. I should have ask for her name. 2nd time I went to return other products and I saw that they have a customer service desk for online pick up/return/exchange counter. I was greeted with a smile, professional and friendly manner. My bad again didn't get her name. Anyway both experience I had was memorable unlike the one on Fashion Show Mall which is horrible I will not shop there any more. I will always come to Summerlin Downtown store from now on. I wish they have more cosmetic lines. Thank you ladies who ever you are. You're awesome!!! read more

Misleading Christmas promotion! My husband purchased a handbag for me during Macy's "Money Reward" Promotion. During this promo he received a $20 "reward" for the $128.75 he spent for my purse. With his reward he purchased a pair of shoes for himself, using the "reward" as part of his payment. Today I returned the handbag and was told that I would only receive $108 back. We disagreed with this amount as if he had returned his shoes he would have been out of pocket $20. We were told that people buy things to rack up reward dollars and then return them. This is not something we would do! We asked to speak to the manager, but of course he had "just left". The result is: my husband is keeping his shoes, and though he didn't lose anything out of pocket by keeping his shoes, it felt like Macy's was cheating us! I told my husband he is not to buy me another thing from Macy's, and I will certainly not shop there again. In the end Macy's is the one who is losing a good customer. Beware of their BOGUS Christmas promotions! read more

Deciding it was time for some new bedding, I headed in. Macy's to me can be hit or miss, but they do always seem to have some great sales going on. This was the case in the bedding department, so I got serious and started looking around. With a little help from the awesome sales associate, I found exactly what I was looking for. Even though I did not actually know what I was looking for it! The sign of a great salesperson!! And could not be happier...Awesome bedding, all on sale! This Macy's is a smaller one, but the selection seemed pretty good. I am glad it is close, I would stop here and check out what they have with out hesitation! read more

Macy's customer service is non-existent. What a JOKE. Don't bother trying to use your Macy's card, just don't shop here period. They clearly don't need their customers. I've been a loyal customer since 2005. I was here Sunday (4/3/16) buying a bunch of women's clothing. I went to check out in the Junior's department and had some coupons that Macy's mailed me for being a Macy's card holder. NOTE: you can't use their coupons without charging it to their Macy's credit card. I had a major issue two months ago when I tried to use my Macy's card at a register but didn't have my card. It was ridiculous how they had to call the credit dept and it took them 15 minutes to locate my account, it was like the freakin Spanish Inquisition trying to pull up my acct and that was back in late Feb '16. So remembering the ordeal I had last time, I brought my Macy's card with me for this visit. I had a $10 off coupon and a 20 percent off coupon. The cashier swiped my card, and it displayed all of the current offers and promotions tied to my account. I saw my account and the last 4 digits of the card on the screen, plus those discounts will not appear unless they have your credit account pulled up. She then applied the coupon discounts and attempted to complete the sale. The system gave her an error and she asked me to swipe the card again. OK no big deal. For some reason, suddenly the card wouldn't register in their system, even though it came up a few min prior. She called the Macy's credit department and after a few min she said they informed her that my account was closed? How was it closed when I just made a payment last month and received coupons in the mail?? She gave me the phone with the credit dept and I was on the phone with three agents for LITERALLY 35 minutes total. After much hassle and questions about when the last time I made a purchase at the store, and which store, and what's my SSN, what's my current address, what was my previous address... the first rep finally explains that Macys did a backup of their system in August 2015 ...umm so what's the problem? They didn't mail me a new card.. ... and how is that my fault? Did the acct number change? She said no. She was fumbling around, not having any information for me. And how was I able to make a purchase on said closed account last month? No response. She never did say I'm sorry for the inconvenience, just acted like this was my fault and now she had wasted my time standing there on hold, answering a hundred questions, all of these people couldn't check out behind me as if this was the only register in the entire store open. While the credit rep was giving me the runaround, I turned to look behind me and realized that there was a HUGE line of 15 people waiting behind me. I wasn't satisfied with the Macy's credit department rep's excuses (or lack of), so I asked for a 50 percent discount for that purchase because of them inconveniencing me. She said she couldn't authorize that, and she (clearly just wanted to get off the phone) transferred to a credit supervisor. I was placed on hold for 6 minutes. The "supervisor" MUST have been briefed by the previous rep for the amount of time I was on hold... she HAD my info already and she acted like she didn't know the background. And what is the first thing supervisor says to me? "How may I help you?" I told her I was not going to repeat the entire situation in front of 15 people and all the cashiers AGAIN, and I had been on the phone for almost 25 minutes now. She paused and then said I understand you are asking for a reimbursement for today's purchase. (See, she KNEW why the call was forwarded to her. Just plain BAD customer service right there). She informed me she could not authorize a discount and transferred me to a Loyalty rep. Why didn't the first rep just transfer me to Loyalty if her dept doesn't give discounts!? So I stood there, waiting yet another 5 minutes on hold, then another girl from Loyalty dept answered and advised they could only offer a 15 percent coupon (not 50 as I requested.. FIFTEEN) toward my NEXT visit and an apology letter. That is insulting after all that time on the phone. The loyalty rep acted very smug as if to say I should be grateful they are sending me an apology letter!!!! Is this how they treat their customers of 10 years? None of the credit agents cared about wasting my time or publicly embarrassing me. And not once did a store manager bother to come over. A manager should have seen a ridiculous line and at least opened another register, or should have intervened. NOTHING. I felt bad for the cashier, none of this was her fault. Shame on you, Macy's for treating your customers badly!! I sent an email to the credit card dept at Macy's the following day, and I received a generic reply that they attempted to contact me at my phone number but to no avail (liars... I received no phone calls from them). What a joke. read more

We waited for Macy's to open and entered the store this past Saturday morning. We went directly to the housewares department and found a set of Belgique Cookware we have been looking on-line at. To our delight, it was on sale. I walked over to a very nice saleswoman who immediately came to help us. Though the box of pots and pans was heavy, she navigated carrying it across the floor to check us out. The entire time she smiled and gave us additional suggestions on other departments which were having sales. She checked us out and then asked if we needed help to our car which was parked just outside in the parking structure. We said "yes" and she grabbed a cart and took us outside. This was so kind of her. She must be one of your star employees. I had to write a review because this person was so kind and generous with her time and she made is look forward to coming back, which is exactly what we intend to do in the next week or two. FIVE STAR SERVICE! We love Macy's! read more

Hey Macy's, How about a smile or any actual gesture acknowledging your customers as you unlock the doors at 10am and open the store. Gal who opened the front doors today could not have looked more disgusted with her life. Then walking through the store to the second floor, not a single employee looked up or smiled or anything. Maybe you should close and start again read more

Men's fragrance. Sales girl wouldn't let me breath which is ironic that I was buying a fragrance. I can't stand sales people like that. And on top of it, she was talking to me very condescendingly because I couldn't decide and almost seemed annoyed. Next time I'll go to perfumania. Ugh. So annoying. Update : turns out I really like the one I chose. Not sure if it was really her idea but it's good. +1 star read more

I stopped in to Macy's to pick up my Mac Essentials and I was really surprised to find out they didn't have a full Mac counter all they have is a little kiosk with a few options pretty disappointing for a Macy's. I grabbed the couple of things they had that I needed and now I'm off to search for the other items at a different store. I Googled Mac counter and came up with Dillard's so I guess I'll be headed there. read more

Macy's - Limited mac options at this location - Department Stores Near Me - Las Vegas, Nevada

I love Macy's, but I was so disappointed in the new Macy's at DT Summerlin. Who is the buyer for the fashions? It was so sad, and truly lacking in any fashion sense. I have visited other Macy's in the surrounding areas with a much better selection. Dillard's was even hipper than Macy's. I will shop online for my Macy's clothing, and accessories. Please get it together. Not every woman who lives in Summerlin dresses like an old prude. read more

While this Macy's is clean and beautiful, the clothing selection is limited. There's cute things to find, but not many. As much as I love Macy's, they make Forever 21 look like the cream of the crop (based on the variety of clothing items). Perhaps it is because they're still new? Maybe over time the selection variation will increase (for the better). Overall, the associates are friendly, service is excellent and it is a major plus that there's a location by our home that doesn't require us to go way over to Fashion Show. P.S.- cell phone service is pretty much left in the parking lot once you walk in the store. They have free wifi, which is a plus if you're sending iMessages. Regular text messages don't really work for me as a T-Mo customer. read more

It's nice & new, but it's fairly small. Lack of variety & selection in all areas. Was looking for women's shoes, specifically kitten heels for a wedding, and there wasn't even one option for me. My boyfriend was looking for a navy blue suit. They don't even carry Alfani brand suits, just dress shirts. He found one by Bar III, but it only comes in slim fit, AND they didn't have his size. So when I said small selection and not much variety, that's what I meant. It's good to have this close by, but they could have done a better job and made it bigger. Only saving grace; has a Starbucks inside near the men's section. AT&T users: Spotty/No reception inside read more

Located In summerlin away from the fashion show mall makes this a lot easier to come to but the selection is not as good. However if u are able to find this place at a non busy time such as Saturday afternoon, you can find someone as amazing as Pat. She was the only woman working In the men's section April 16. Came here to match a color for a suit for our upcoming wedding in September. Pat walked around with us for more than 15 looking at all the men's suits in detail, grabbing any suit that was remotely close to the light gray suit we brought to the store. Because there our groomsman weren't there, she hooked it up with the web ID number for all the suits and brands so that our groomsmen could buy accordingly. Love Macy because of its lenient return policy. Thank you Pat for making our experience here so wonderful. read more

I went to Macy's in the Summerlin Mall on June 4TH. The parking garage is a great addition since it keeps the car cooler during the summer! I went into Macy's to do a return on a duplicate gift I had received. The lady in the men's fragrance department was Courtney. Her outgoing and helpful attitude was fantastic. She processed the return in seconds and was quick to ask if there was anything else she could do to be of assistance. The great costumer service that Courtney provided is what will keep me coming back to this Macy's location. The professional, outgoing, and friendly service always makes shopping outings more enjoyable and is what I'm sure Macy's expects its employees to exhibit. read more

I was really looking forward to having a Macy's so close to home. In all fairness, I understand this a brand new location, and it may take some time to get things right. I'm writing this review in hopes of being heard. I would LOVE to have a Macy's so close that I can actually shop at. I agree with one of the other reviews about the selection or lack there of. This has to be one of the WORST department stores I have ever visited, as far as selection goes. I'm a pretty conservative woman in my 30's.....the women's apparel that has been selected is just terrible. I feel as though it is TOO conservative. If I was looking for new church clothes or something to wear to a conservative political function, I would shop here. There needs to be more options for women that have professional jobs AND still like to be stylish. Your shoe department is pretty awful as well. Please, please, please give us something we can wear to work that's hip and professional, and something we can wear out for dinner or cocktails.(besides a formal gown) The staff is SUPER FRIENDLY. I can't tell you how many times they asked if I needed help. I would have loved to have spent money here....the staff is GREAT!! They seemed aware of the selection issues. Fingers crossed it gets better! :) read more

Best Santa in the city. It's in front of the store, just in case the employees do not know.

So excited about a mall in Summerlin, especially a MACYS!!! And then I tried to check out the boots. Seriously the employees in the shoe department need to get the BOOT! So rude; made no attempt to ask if I need help, then when asked they are sure they don't carry my size without looking or making any other recommendations. I was ready to be an exclusive Dillards girl when Monique in the home (kitchen) goods department redeemed them. But still, Macys shoes, seriously??! You can do better! 5 star for kitchen/home goods 0 star for Shoe Dept read more

This place has terrible customer service and frankly their associates are very rude and unapproachable. They act like it's a bother if a customer ask a question... especially in the woman shoes department. Wendy the sales associate was very rude and dry when ringing up my transaction I don't recommend this location read more

IF I could give them a lower ) rating I would. I purchased a mattress at the Summerlin store location 3 weeks ago & am still waiting for delivery. It was all set for today with several emails & texts & then I get a call this am stating that it will be another week plus! Buyer beware & save you stress & go somewhere else! I will NEVER shop there again! It is NO WONDER they are going under!!! I cancelled my order and will shop at any other competitor... read more

The employees here are nice but their selection is very limited. Have been here multiple times to look for shoes, casual wear, and work clothes and everytime have left disappointed and still needing to shop. Macy's is usually my go-to store for everything clothing wise but this location lacks style. I'll pass. read more