Tyler, the suit consultant was absolutely amazing. Not pushy not salesy truly focused on what I wanted and making sure I found what I was looking for. The selection is broad and Tyler helped me define what I needed. 10/10 service!! read more

Title: Buyer Beware: The Macy's Star Money Return Trap Rating: 1 Star (Would give a -1 star if I could) Disclaimer: Amounts used below are approximate estimates for illustrative purposes. Posting this to warn local shoppers across the area about a major loophole in Macy's return policy. If you use "Star Money" points on a purchase and later have to return your items, their system breaks down and shortchanges your actual cash. On a total out-of-pocket spend of roughly $60 across two items, their system only refunded me approximately $50 when I returned everything. An online supervisor admitted the glitch but refused a manual fix because of my lack of "prior purchase history." Do not fall for the Star Money trap--their system will steal your hard-earned credit card funds on a 100% complete return. Macy's Corporate needs to fix this error and refund my account. read more

When you have that certain thing that makes you smile it makes your personality shine! It's Christmas time and Cheyenne has a few more things to procure for her gifting! We stopped in here looking around. Macys always delivers. They have so much to offer, right now it's Christmas time, but all the times of the year it's truly amazing. While just walking by it happened! Have you ever walked by something and knew it was something that you did not need, but it would be nice. It speaks to you. Plus they gave me a good deal. The jewelry store clerk was very friendly. Not just because it was her job either . The piece of jewelry ended up being a gift for someone very special. For whatever that you're seeking, Macy's can usually deliver. Now while your shopping too, you can have Starbucks too. What a great way to shop and play. Come and see what's happening! read more

See all

What an amazing experience with the head stylist. Calling her you dont have to shop alone again or find what goes together. Call or email Diane for an appointment diane.lang@macys.com (943) 282-3701 read more

Rudy in the fragrance section is truly the BEST!!! We walked in with our specific scents in mind, and Rudy helped us immediately. We told him what scent we were each looking for and within moments, he directed us to the exact scent that matched each desire! Never, ever have we had such an easy experience when looking for a new fragrance for each of us! Thank you so much, Rudy! read more

Macy's - Rudy! - Department Stores Near Me - Las Vegas, Nevada

I like this Macy's location, the staff are so friendly and they have a great selection of everything here. I bought some really nice jewelry and I also got a beautiful blanket. My only complain was that there was almost a fight with some teenagers inside the store which made me nervous with my baby. I forget that the teens take over this area at times and it's enough to keep me away for most of the year. read more

Macy's - Department Stores Near Me - Las Vegas, Nevada

It's a very nice department store within the Downtown Summerlin shopping center. There is a walkover bridge connecting this store to a parking garage. The store is consistently well kept and customer service is attentive. There is a Starbucks within the store on the ground floor. read more

Macy's - Walkover bridge connecting a parking garage with the store. - Department Stores Near Me - Las Vegas, Nevada

Bought some stuff here during Black Friday and got great deals on some kitchen cooking appliances. I purchased a pressure cooker that costed around $210 and got it for $45, as well as a black and decker food processor that retails around $75 for only $35. And both items last years! Good quality for both products. Highly satisfied with the purchases! read more

Macy's - Department Stores Near Me - Las Vegas, Nevada

Staff at this Macys is very helpful, pleasant, friendly and I enjoy going into there to shop. They have some very good price deals these days. There is parking and a good selection of clothes and home items. I love Backstage all kinds of goodies. read more

Came to this Macys during Mother's Day weekend. Wanted to purchase some perfume gift sets. Two associates that were standing around did not bother to assist me but scurried to help the people who came after me. Will not be coming back to this location. Had better service at the Macys at meadows mall. read more

What a terrific experience we had working with Linda at the Chanel makeup counter this weekend. Her professionalism was evident throughout--excellent product knowledge, as well as polite, friendly assistance with everything I was looking for. Shout out to how impeccably she was dressed too. Oh my! The perfect local brand ambassador. We'll be back. read more

Macy's - Thank you to Linda at the Chanel makeup counter for the outstanding customer experience on Saturday! - Department Stores Near Me - Las Vegas, Nevada

I've recently shopped here a few times & am impressed. This location is nice, with welcoming & helpful employees and large selections. They are also dog-friendly, yay! They have great sales & I'm so happy with my new shoes! They are jazzy sneakers that I got for a great deal! It's always nice to find stylish AND comfortable shoes! There's also a Starbucks inside for your coffee/tea needs. I recommend stopping by this Macy's if you're at Downtown Summerlin! read more

See all

Went to men's department for my son's suits. Tyler P assisted us and he was absolutely awesome! He was professional, patient and genuinely ready to help make the best decision for the best deal possible! Thank you!! read more

shoe department needs some work. sales associate who was tall & black. was extremely unhelpful & rude. i was honestly so taken aback. chose to be incredibly unhelpful. couldn't be bothered to help me w questions or anything. it's always interesting to notice how people treat different races. i dont feel comfortable coming back here. his aggressive attitude over shoes is lowry terrifying? like why are you this mad to be working your job... over shoes. anyways i'd avoid that sales associate if you guys come here. unless of course you like being talked down to & being made to feel guilty lmao read more

I really like this Macy's. It has a good selection of products compared to the galleria mall location. This Macy's has a Starbucks at the bottom level and nearby that it has a sitting room on the men's side. There are fitting rooms at each section, not like other stores that have existing fitting rooms but are being closed off or used as storage. There is a Finish Line at the bottom level and at the top there is a Macy's backstage (Macy's brand clearance). It's a huge section of discounted clothes, toys and home items. At the top level where the kids clothing is, there is a Toys R Us! Love that even though the freestanding stores are closed, Macy's chose to carry on Geoffrey the Giraffe's legacy. read more

See all

This store never has anything for women bigger than a size small. Bras? Forget it! Unless you have tiny tits. Nothing in the home section that isn't a California King or a Twin. Queen size sheets or duvet covers? Nope! Down pillows? Not anymore! Only down alternative. This place is going downhill fast. And their business hours suck ever since Covid. I work all dam day and by the time I'm caught up on my chores at home, I don't have time to get any shopping done because everyone closes early on the weekends now. This is Vegas ppl! At least it used to be! read more

This location is spacious and clean. Some things are discounted and everything else seems to cost too much. I wish there was a happy medium. Also, it is nearly impossible to find a customer service person because they are understaffed. It is clear all of the customer service people wear multiple hats - multiple sections, guiding customers, etc. read more

Macy's, it is the new Kmart. Horrible service from store manager on 2/21/25 PM. When I attempted to talk to the "Manager on Duty", Brittney would not return my calls. I was not even calling with a complaint! She had no idea why I was calling. I left several messages, and was continually told she would call me back. Did not happen. When I "accidentally" got her on the phone, she said she could not hear me/bad connection (I was in the Macy's parking lot) and would call me right back. I knew I would not get a call back, and I did not. 2/22/25 - Drove back to store and purchased a Breville Coffee Maker - got it home, unpacked it and noticed it was used. Coffee Grinds still in machine. Black oily finger prints. Scratches in the metal lid to water tank. Dirt and residue in the water tank area. Called toll free customer service number. After explaining I purchased in store, off-shore customer service person asked me several times for my order number. There is no order number. I had to repeat my self several times on the issue. No apology, no recommendations to resolve. "return to local store and order another with a 2 week ship time". At least, confirm the error for selling a used and DIRTY machine. Escalated to his supervisor, also off-shore, who mimicked the first person. No apology, no agreement that dirty machines should not be sold. Repacked it, drove it to the store, walked a few doors down to Crate and Barrel - purchased a new one there -(really new) - great service - same price. read more

See all

Today I had the most pleasant experience at Macy's Downtown Summerlin in the Sunglass section. Most of my experiences there have been iffy, but this time I was greeted by Riley (an associate) who helped me choose some sunshades just for me. Riley was attentive and gave me a one on one shopping experience. She did not pretend to be too busy to assist. I'm very satisfied with my purchase and plan to do a little more retail therapy at Downtown Summerlin's Macy because of her. If you ou happen to be in Macy's anytime soon, stop by the Sunglass Hut section and say hello to Riley. Kudos to the HR team, you chose a winner when you hired Riley. read more

I had a return with the receipt from an online purchase, and I was sent to the customer service desk. The associate was having difficulties finding my return in the system with my receipt and asked if I had the email with the order number. I did on my phone, so I handed my phone to her. Another guest walked up to do a jewelry return and the other associate said to go to the jewelry counter. The guest said they sent him there because his return was cash. The associate helping me called for a manager to help the other guest with the jewelry return. During the call, my screen went dark, so I had to open it again. She then walks away with my phone to get an online pick up package for someone who walked up. My screen, of course, locked again. For a second time, I reopened it. She punches in the order number, gets a notification another online pickup is coming in and starts to walk away AGAIN. I asked her if she couldn't just finish the transaction of the person standing right in front of her?? She looks frazzled and starts to walk away again, and the guy trying to return jewelry is also having just as difficult of a time with his return. We both looked at each other and just started laughing at how bad the service was. He had requested a manager to help him. When he was done, he told the manager I needed her too. The manager in a huff asks what's happening over here. I said what was happening was trying to return two dresses with a receipt. She asked for my email order number, so I told her to get my phone back from her associate. She told the associate this lady was mad she had my phone. Horrible service. They did offer us a $25 coupon, but we just wanted out of there!! read more

I purchased a suit at the Fashion Show store. It needs alterations, but I didn't have time. I was told I could bring it to any Macy's store. Wrong. I tried to call to to confirm during normal business hours and got no lost in VM. Never connected with a human being. Drove over to the store anyway. I stopped in the Ralph Lauren section and was told there were no alterations available in the store. read more

I know everyone says this Macy's is large but coming from California I would say that this Macy's is small. It's only two floors but I don't expect much here in Vegas. This is the second time have actually visited the store. It's clean and they carry Brands like guess, Levi's, Inc and Kate Spade.. The parking is way easy. You can either Park on the street side in front of the Bath & Body Works or you can park in the lot next to the store. It's nice that you can park and just walk in, no more walking a mile to get in a store. They are actually having their VIP sale and I was shocked when I was unable to find an employee to assist me. One guy that I asked about a sweatshirt told me to go to the register. The girl that should have been working the register with spending her time having 7 minute conversation with another customer. After waiting for that conversation to end, she claimed that the item that I wanted needed to be ordered. She then proceeded to place my order only to charge me ten bucks extra for the shipping. I was shocked to learn that they don't ship to the store for free like Nordstrom does and they didn't offer free shipping. Immediately cancelled the offer. I later remembered that I did try to place an order online the day before and anything over $25 was being offered free shipping. What kind of scam was this employee trying to run? Methinks you should have more employees on the floor during a sale. A few registers open would have been great. The upstairs area and the shoes seem to be right on it. The girl never left the register and helped me right away. Not sure how many times they do their 30% VIP sale, but I scored some adorable ruffled Kate Spade shoes and some Guess shoes.. this is a great deal. I got a couple pairs of shoes that I didn't need but who can pass up shoes at 30% off? . I am sure they know that this will be a very busy time so they should have extra staff. read more

See all

I went to 2 Macy' furniture store . One in Meadows mall and the other one in the branch at Spring Mountain . I start with Mirna from Meadows mall . Very approachable took the time to show different kinds of couches according to my budget . Then the other one is Rhonda . These ladies are very customer oriented . I will buy from them again because their furnitures are well made . Go check them out I got the best bang for my buck! read more

Jody at the cologne section was extremely helpful and provided great service. I had a bunch of questions about cologne and she was happy to answer them all. She was able to help me find a cologne I liked within 10 minutes. Will definitely be back to buy more! read more

Macy's - The cologne Jody helped me pick out - Department Stores Near Me - Las Vegas, Nevada

For a Macys in the Las Vegas area this one is the best of the bunch. Big selection and I really didn't notice any empty shelves like some of the other Macys around. Also store was clean. Reminded me of pre Covid Macys. read more

Enjoyed shopping at Macys. There INC shirts and outfits are super cool. My friend was looking for a specific Mac cosmetic but they didn't have it. We ended shopping at their backstage section. They had clearance from clothing to decorations. Salespeople were always eager to help. read more

I am really hoping that management at the Macy's of Summerlin recognizes two outstanding employees named Kitty & Susan! They went out of their way to help me find a top in a different size (even took the last medium from the Mannequin) It isn't often, especially today, that you find this kind of customer service! They deserve a bonus or at least a nice mention in the next staff meeting! Thank you Kitty & Susan! I really appreciate all that you do! Jen W read more

Margarita in the mattress/furniture area was so helpful and kind today!! Great customer service!! I can't thank her enough for the time she spent with my husband and I trying to figure out which mattress we liked best! You rarely find someone knowledgeable and kind to help you out these days, but she was exceptional!!! read more

I took my son to buy a suit this weekend. I was way out of my comfort zone to say the least. Leslie helped us. I don't know how I would have gotten through suit shopping without her. She looked at him and told me his size before measuring. She knows her stuff and is great at her job. read more

So many deals happening, heavy smell of perfume. When you walk by the perfume aisle or make up area the workers rush to you to see if you need any help. This trip was for a cocktail dress, I didn't find anything I liked or suited the event I am attending in a few days. read more

I love that this Macy's has a Starbucks inside with a bathroom. This is a great feature to have when you want shoppers to stay longer. Also, if you enter Macy's on the Starbucks side (on the left), the return cashiers are on right which made returning my blouse super easy. I liked the ease of getting around in this Macy's. It is bright, well organized and has lots of selections. It does not have the run down look a lot of Macy's are beginning to have. I appreciate that. The workers were very helpful with my questions. I will definitely return to this location again. read more

This has the be the worst Macys in America. The young lady at the finish line shoe dept was the absolute worse service ever. I would like to detail this more, but it's not worth the time. read more

great customer service by Madison and her superior Nicole! we need more ppl like you guys

Have never shopped in this Macy's but needed some makeup that I new was on sale here. Found some good things on sale. Store was not crowded at all. Many sale items but you really have to know your prices to know if it's really a good price. Overall a good experience! read more

See all

Went to buy a fragrance from the service counter a women with small glasses and short dirty blonde hair was working. Waiting for 15 mins for her to come to us since she was helping someone else she made eye contact with us several times when she was done helping the other person she gave us a disgusted look and proceeded to help someone who got there after us. Walked out and went to Dillards she was not going to get commission from my purchase will never be back read more

I have come to this location 4 times with each experience being both positive and negative. They tend to have extremely unhelpful associates, but I found for some reason, that in a certain part of mens clothing, those associates consistently are helpful! The first time I went here I wanted a pair of pants that the website showed they had in stock. I asked a young gal for help and she said they didnt have them, without even looking and went off to lunch. I asked another woman, she told me she didnt know since she was just a stocker. So I went to a different woman named Tracy near the dress shirts and she went to the back and found them! She was so nice and apologized on behalf of the others. The dress clothing area is the best place to find help! BUT The last time I was there I bought a few things while picking up a pair of jeans I purchased online since they didn't have my size. Well the gal, I believe Maria was her name forgot to take off the security device. So I went back two days later and a young Japanese woman gave me the friggin 3rd degree when I walked in asking her to remove it showing the receipt. She checked the jeans, tags, paperwork while giving me an ocular pat down as if I stole them! I couldn't believe the way I was treating having just walked directly to her from the doors directly to the right of the pick up area. That realllllllly pissed me off to be seemingly accused of trying to steal when I am a regular Macy's shopper. Now I tend to go to the ones in San Diego or Hawaii when I am working since they tend to be a bit nicer. read more

Macy's - Tracy was the only helpful person here - Department Stores Near Me - Las Vegas, Nevada

I really like this Macy's location in comparison to the Macy's in Meadows Mall. This Macy's is located in Downtown Summerlin. You can take either the 215/Charleston exit or the 215/Sahara Exit to get here. The parking lot is very spacious! You won't have any issues finding parking here. Every-time I go into this Macy's location it is well-stocked and super clean, even over the Holidays! The Macy's customer service always approaches me every time I go into this store location. I usually come to Macy's every 3-4 months for Estee Lauder products. The makeup is on the first level. I usually get my foundation matched every time I go to Estee Lauder. This is done for free, if you ever need a foundation match. Always check Macy's website to see if their are any free bundles at the makeup locations. Typically Estee Lauder has free offerings if you buy a certain amount of products or $ value. There are some cute clothes as well! Check out this Macy's! read more

See all

we originally went in for a repair on my gold bracelet and it came back with poor repair. We sent it out again and still wasn't pleased with the repair but Anne and her manager ( I missed her name) went through great efforts to return the damaged bracelet and get us an even better bracelet that was similar to my original. I really wanted to make sure they were both recognize for their customer service and being kind throughout the whole process. Thank you so much Anne and your manager for all your efforts and finding me a better bracelet!! read more

Macy's - Gold bracelet - Department Stores Near Me - Las Vegas, Nevada

I'm concerned with this Macys and the employees working in the jewelry and perfume departments. Each time I go to this location it's like the employees have no idea about Macys policy or the items they are selling. Scary and mind blowing. I went to do an exchange on some jewelry and literally was just swapping out pink freshwater pearls for white freshwater pearls. Same product just different colors. The sales associates were standing behind their counter and n their phones. I asked if they were able to help me, they asked me to give them a moment while they finished texting. Then the sales associate initially told me I'd have to pay more for the exchange. But why it's literally the same product. When I stated that she, repeated herself. Eventually she went to ask another associate who told her to just follow what the receipt said. Then off to the perfume department. Tried to get a refill on a cologne was told Macys doesn't do refills. All LIES. I was just there in the same department a few weeks prior and had a perfume refilled. When I asked what locations do refills they looked at me like I was speaking a foreign language. Not a fan of the customer service or knowledge of this location's employees. read more

The Macy's at downtown Summerlin is large, clean, and has a wide variety of merchandise. The personnel is helpful when you can find them. I'm not much of a shopper, but whenever my wife needs clothing, makeup, accessories, or needs to window shop, it's this store that she goes to. Me, I'm just one of those guys you'll see sitting in a chair in the women's shoe department staring at my phone wondering when she will return or how long I'll have to sit here? I know my wife likes this store because she generally has a few packages when she finally comes looking for me. I suppose that is deserving of four stars since she always finds things to purchase. read more

See all