I stopped into Lululemon location on a Wednesday morning to exchange a pair of shorts, and the process could not have been easier. I was greeted as soon as I walked in, and after mentioning that I needed to make an exchange, an associate assisted me right away. She checked her handheld device to see if the item was available in-store. When she found that my size wasn't in stock, she immediately offered to have the replacement shipped to me. The return and reorder were handled quickly at the register, and the entire process was smooth and hassle-free. Even better, I made the exchange on Wednesday and my new shorts arrived by Friday. Excellent customer service and a seamless shopping experience from start to finish. read more

I am still laughing about the odd encounter I had with a girl working the register shaming me for my returns. I had them neatly organized and ready to go and was super polite when she refused to process them the way I requested and then told me return terms were changing (only for me who has spend $1000's this month?!) I almost exclusively wear Lululemon and sizing varies a lot so yes, I have returns. Truly bizarre, I've had no problems with online returns since but really don't appreciate being lied to as a very loyal customer. read more

"When we strive to become better than we are, everything around us becomes better too." Inspiration, motivation, and holistic solutions are some of the key elements that come to my thoughts when wearing clothing from this company. One can move and be motivated by the feeling while wearing this brand. All that can come from a pair of tights. You might just sit back and go, how is this possible? If you wear Lulu then you understand. Of all the locations that I have encountered the interactions between the staff members and customers is truly amazing here. They want you to be happy with your experience with their products. While their pricing of their products they offer are high the quality is apparent. And if your purchase doesn't meet your expectations then you are free to exchange or return it. If they end up being defective they will replace it on a case by case basis . I've been wearing their brand for over a decade and have yet to see anything fail. Need to keep all your stuff secure get your lulu belt back and they even come in different sizes and colors too . What's not to love about it . Style is yours to express. You can change it up each and every day too read more

lululemon - What color is you Lulu? ! - Sports Wear Near Me - Las Vegas, Nevada

Went shopping today with my 83 year old mom. She is recovering from knee surgery and needed a good pair of walking shoes. We went into Lululemon and immediately were greeted by everyone. Truly, We were so overwhelmed by the kindness and careful attention. James helped my mom with picking out the perfect pair of shoes. She's picky and he was so patient. It's refreshing to walk into a retail store these days and feel like everyone cares. Besides we love their clothing too read more

Never thought I would ever be on the lululemon bandwagon, but here I am years later, LOL. Most of the items I purchased recently have only been available online. This can be very frustrating because depending on the item, material, style, etc., the sizes are always different. Since I had to guess what sizes to order, there were a few returns or exchanges that had to be done. The staff at this store have always been friendly and helpful. Even if I just stop in to do a return, they have always been nice about it and were able to assist with ordering another size or color. I have bought a few accessories at this location, but I'm hoping to actually see more of their online "top rated" items in store so I can actually try them on. Overall, they had better customer service than the Fashion Show location. Downtown Summerlin is closer to me, so I will definitely be back! read more

I have purchased 9 items from this store over the past 10 months. It would be nice if there were more comfortable areas for friends and family waiting , while customers try on clothes . I believe if I wasn't feeling so rushed I would have bought 2 more items . If there an area outside the fitting room to sort thru items about to be purchased, I believe you'd sell more product . I came here to purchase Valentine's Day gifts and wanted to make sure I was happy when I left after spending $349. I enjoy the product and would value it more if the experience didn't feel like I was Old Navy! read more

lululemon - Sports Wear Near Me - Las Vegas, Nevada

Excellent! It all started with Lou and her amazing energetic greeting! After browsing I met Martha. She was so sweet in helping me discover all sorts of tall girl options. Irene was another standout. She not only helped me but also helped my boyfriend with all of our needs. Fantastic customer service all around! I truly enjoyed our shopping experience. read more

This is probably the biggest, nicest, and most well staffed lululemon store I've been to, and it's definitely the best in the Vegas area. The store is always clean, well organized and easy to shop. They have tons of employees, or educators as lululemon calls them, on hand to assist you in finding products and/or answering your questions. Sure, their clothes are pricey but they are so comfortable, stylish, and most importantly they're really good quality and will last you for years as long as you take care of them! Always hang dry!! If you're in between sizes, don't forget that lululemon will provide free alterations for any of their products, no receipt required! They will be able to tell if it's one of their products! Alterations usually take about 5 to 7 days before you can pick them up, since they're sent offsite. If you're a runner, don't forget to come by on Wednesday evenings at 6 PM for run club! I've been going for years and it's always fun to see new faces! read more

lululemon - Sports Wear Near Me - Las Vegas, Nevada

I'm in here way more often than I'd like to admit but I do like the clothing it's nice, & quality is great. Recently I went in for a few exchanges for quality reasons & I was helped by Shayla she did not give me a hard time at all about my exchanges, even helped me pick out the new items to try on. I have never received customer service like that in this store before & whether it was a good thing or bad I don't really know because she made me feel comfortable. Most employees here are not friendly or helpful at all but Shayla, Marissa & a couple others are always nice & sometimes remember me, that's a great feeling when you spend this much on clothes. read more

Time to move on from Lululemon. Just spent $1k in items and got ONE reusable bag. Their brilliant marketing strategy of getting us to walk around with free advertising lunch bags, is apparently over. read more

Amazing selection to choose from and the manager Paula was outstanding at helping out with one of my orders. Great location and staff would highly recommend. read more

I think this place is great their products are pricey and for some things, you can find comparable brands,but their leggings are out of this world and they will custom fit them to your height, definitely worth every penny.their sports bras are very comfortable, I always try different sizes based on style.The people that work there are very nice and approachable and make you feel comfortable and confident. read more

I usually keep to myself when I shop, but I came in recently to grab a hoodie and some shorts and Jordan helped me out. He was super helpful and actually knew what he was talking about, which made everything way easier. He helped with sizing, colors, and even pointed out which options were the best value. He also explained the Lululemon warranty so I felt good about the purchase. I'll be back around the holidays for sure. If you see Jordan in there, ask for him. read more

Excellent location! Walked in and was immediately greeted. I browsed through some of the items, and a friendly sales associate came over to let me know which styles were brand new. I grabbed a jacket, a couple of align tanks, and a pair of leggings. When I held a couple of items, an employee quickly provided me with a dressing room. As I walked back to my room, she kindly offered me a bottle of water. I was so sad to see all the bad reviews on Yelp. My visit today has been nothing short of extraordinary. Each employee's customer service skills were top-notch (e.g., friendly, enthusiastic, eager to help, remembered to call me by my name, etc). As an avid online shopper, I'd say that Lululemon's Downtown Summerlin location is well-worth a visit! read more

lululemon - Cute shopping bag and complimentary water - Sports Wear Near Me - Las Vegas, Nevada

If I could give 0 stars I would. The manager and the staff are horrible, especially the blonde manager who threatened to call security when I specifically came in with a damaged legging that hasn't even been bought for a year, including with a receipt and she still gave me attitude and told me not to yell at her when I never raised my voice once absolutely insane would not recommend going there. And what's more shocking is that I know it was discrimination because I went to another location at the strip and they did my return super fast and easy and apologized for the other managers actions. She should be fired, she lacks professionalism and empathy for customers don't work there if you hate your job. read more

lululemon - You can see how bad quality the leggings were just after months of purchase and wouldn't return. But at the other location did. - Sports Wear Near Me - Las Vegas, Nevada

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I absolutely hate this location, every time I walk in I feel like a baby dear in a lions den. The staff is outrageously rude and frankly just mean. They give you dirty looks while you're shopping and made me feel like no matter what I was doing, it was wrong. (I literally was just looking at stuff not even touching it) It's unfortunate that this is my local location, but I would much rather go to one of the strip locations than have to go here ever again. I also have had this conversation with many friends that feel the same way. The manager (I confirmed with her that she was in fact the Store Manager) was also unkind at the register to my friend that owns a yoga studio and told her she wouldn't be able to apply for their Sweat Collective in store and shooed us away to take the next guest. Poor poor poor service, the only kind person I talked to in the store was Lou, so shout out to her! read more

Amy is the absolute best!! Favorite lulul location to come to. The whole staff is so great and helpful. Thank you again!!

Just take ALL of my money!!! I've fallen for ALL of the hype with lululemon stretch pants. I love the feel & the fit. The store is located on a corner block of downtown Summerlin shopping center (DTS) The sales assistant was VERY helpful with helping me get sized & assistance with color selections. Great store to checkout! read more

lululemon - Sports Wear Near Me - Las Vegas, Nevada

I come here quite often to browse and purchase items for both myself and my sister. Every time we enter the store, we're immediately greeted. Just as much as I love the clothing, I love the vibes of the DTS lululemon! Staff is sincere and knowledgeable. There hasn't ever been a time where I left without any help. Paula is wonderful: I ordered a License to Train shirt online a few months ago, but realized that it was a relaxed fit instead of a regular fit. Even though it showed all sales final, Paula provided excellent customer service and reordered the right one for me. Can't complain at all! read more

The cashiers at this location are extremely rude and have no place working here. This is the second time this same cashier has been verbally aggressive, unhelpful and rude. Will never enter this location again. read more

Want to share my wonderful experience with the store and specifically the store manager. I visited the store on 1/21/24 approximately 3pm. I had a shoe return and an alteration request for a broken zipper on a jacket. At first the associate who assisted me gave push back regarding my shoe return. The store manager was called over and accommodated the request due to inconsistency with the online 30 day trial return policy for shoes. I was very grateful, then proceeded to ask for repair on a zipper, the associate stated policy had changed and I could contact corporate for the request. I understood but disappointed because I had gone to the store during Christmas and was told they could do it but it was taking 6-8 weeks. She advised I come back after Christmas, which I did. I proceeded to look around the store one last time then leave. The store manager must have noticed my disappointment because she came up to me and had a solution. Let's just say I left that store with a customer experience story I'll never forget. I'm so thankful and will continue to be a loyal customer to this location. Absolutely one of the nicest shopping experiences. Thank you! read more

lululemon - Sports Wear Near Me - Las Vegas, Nevada

I give the staff ZERO stars. Not friendly, not helpful and rude, they talk to you like they are looking down on you. I felt discriminated against maybe because of my race. The people who work there are bored housewives who went to work out of boredom. They should not be in a customer service environment if they can't treat all customers with the same respect. read more

Excellent customer service, store is well organized and clean, come in for great deals! Thank you Debbie and Dillion for welcoming me and exceeding my expectations. See you again! read more

Great store...colorful displays of all the various lululemon clothings ...been a big fan of this brand for long time and love love love their skorts.... Donna helped us at changing room..very friendly and attentive..Emily at the cashier was extremely efficient and helpful..super friendly ...thank yoU for making. Our drop in shopping experience each time a fun one and making us feel so welcome! read more

You know, for all the love for Lululemon, I was really really disappointed as a first time customer and someone whom prefers their competitor, Nike. I received a tagged, brand new gift that I have not worn or touched because it's hideous. Unfortunately the buyer never gave me a gift receipt and I'd prefer not to ask for one as I don't want them to know I hate it. I visit the store to inquire about exchanging... w/o a gift receipt, of course. I'm immediately given a disgusted "we need to verify this was actually purchased, you could have stolen this" look. I'm then asked to provide the buyers phone number. I look in my purse and realize I left my phone in the car. One would think that upon seeing this sweater is brand new and I'm not a Lulu customer, I would be extended a courtesy but no, I'm told to keep the sweater or return to my car in the 107 Vegas heat to get my phone. So, I do. I return, provide the info and then am told the sweater was purchased in April which means it's past the exchange date. Again, terrible service and first impression. I would have given the store/brand one star but the sales assc gives me a card and tells me to call their GEC line as they might be able to help. Thanks for making me work Lulu. And the most ironic part of this all is the quote on the back of the card (see pic)... I guess friends/customers aren't really more important than money. I'll stick with Nike. read more

lululemon - Sports Wear Near Me - Las Vegas, Nevada

I just had to return some pants, I was outside the return window by a couple weeks. The cashier and manager went above and beyond to help me. Great store that always has the newest stuff and really nice helpful staff. Thank you, the new pants fit perfect! read more

This company is a rip off. I had purchased a $50 Gift Card for a family member. When she went to make a purchase in the Summerlin Store she was advised that there was a zero balance. I contacted the customer service for the company and was only advised that someone had compromised the card with an online purchase a couple days after the card was purchased at a grocery store. They would not reimburse me for the fraudulent act or issue another card. They only advised me to report the loss to the local police. Credit Card Companies, Banks and many Gift Cards are reimbursed to the victim under fraudulent use, but not this company. They lost six customers because of this bad company policy. read more

Two years ago I visited this location and had a disappointing experience. In spite of my previous experience, I decided to give them another chance. Disappointed again!!! Customer service was non-existing both times. Several employees saw me and did not acknowledge me. The entire time I was in the store, I wasn't acknowledged at all. However, they had time to discuss lunch choices, who was or was not good looking, school break plans, and sharing their opinions of customers without discretion and within hearing distance. You have just lost a potential customer and probably many more due to the lack of customer service! read more

Been coming here now for quite sometime and love the service and staff especially Alexis she was so helpful with helping me find what I need. Will always come back. read more

0 stars. Wouldn't let me get a store credit on return treated like a criminal for a return with a receipt

If I could put a zero I would. I have never experienced such terrible customer service. I am a regular at this store and everyone is always great! One employee Michael is very rude, disrespectful, and unprofessional. He rang my items in incorrectly and proceeded to blame me. When I expressed my disappointment with his attitude and treatment he proceeded to laugh in my face. He did not apologize at all. Im sure this not the way Lululemon would like to be represented. read more

This is my favorite Lululemon store in town. I've rarely bought clothes from any other store for the past 6 years (at least). They have workout gear, dresses, sweaters, tunics and stuff you can wear to work (depending on the season). They now have APL shoes too to match your Lululemon outfits! But hold on before you get super excited. They only carry a limited number of shoes just so you can try them on for sizing - once you know your size, they can order them for you and have them shipped to your home (no instant gratification, I know). Pro tip: whatever size you wear in Nike (shoes) will be the same size for APL. If you're a big fitness junkie, you know Lululemon has good quality items that last for years. I still have the very first set of Lulus I bought from years ago and they still look and fit great. They host yoga and running events. Pro tip: visit their social media page for events, sales, etc. Reading the negative reviews, I'm a bit confused - are we talking about the same store? Never have I ever in the many times I've been here have I been treated rudely. Customer service is very subjective. I don't like being asked a hundred times if I'm finding everything ok by the same person but does it happen? Yes, but not at this store and I love it. I like to be left alone and be in the zone when I'm shopping. If I need something, I ask. If I need to try something on, I ask for a fitting room. It's that simple. My mother doesn't work here so I don't expect to be babied "is everything ok? Let me carry your stuff for you." In other words, use common sense and have positive vibes because you get what you give. I've witnessed customers being extremely rude to the girls working here - unfortunately, they have no outlet to share about rude customers. Pro-tip: ask help from the non-tweens. Angie is the manager and she's super wonderful, helpful and enthusiastic about the products. And she tells me about new products, events, sales and when she has last seen my friend who's also a lululemon addict. If you're new to Lululemon, read this and I hope you find this helpful: - Yes, Lululemon is pricey but like I've said, they last for years. Sports bras start at $48, tanks at $38, shirts at $48, long sleeve shirts at $78, shorts at $58, pants at $98, bags at $118. Some people actually sell unicorn items (the stuff that everyone wants but Lulu sold out on) on eBay and sell them for much more. - Aside from clothes, they have water bottles, yoga mats, straps, yoga mat bags, headbands, hair ties, scrunchies, towels, underwear, socks, caps, gloves, toques/ beanies, keychains, etc. - New Stuff Tuesday: Lululemon releases new items every Tuesday - Purple Sticker Thursday/Friday: this is a good day to go because those purple stickers mean MARKDOWNS!!! - 50 Shades of Pink: their colors have specific names and they're not the exact same shade/ tone. They don't just have red, pink, blue...they have grapefruit, flashlight, pink lemonade which to the untrained eye all look the same: pink. They vary by season too. The purple of the season could be bumbleberry (a reddish purple) and this year is pelt (brownish purple). - Women's sizes go from 2-12 (and sometimes size 14): size 2 = XXS, 4 = XS...12 = XL. Men's sizes go from XS-XL (some XXL) - Return policy: "We are happy to provide a full refund or exchange within thirty days of original purchase date. Product must be unworn and unwashed, with hang tags attached and accompanied by its original receipt. Exchange only with gift receipt. Exchange only for items being returned outside the country of purchase. Gift cards are non-refundable. All sale items, underwear, and water bottles are final sale. Our quality promise: If our product does not perform for you, we will take it back." - If this list is still not helpful enough, check out their website or download their app If you're in the fitness industry, you can qualify for discounts but please be nice about it. It is a privilege, not a right and can be taken away. read more

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I think I'll stick to online or maybe the other locations in town. I'm not sure if maybe there has been a rise in larcenies but I'd like to not be treated like a criminal while I browse the store. The same older female employee asked if I need "help" twice within 2 minutes of being in the store. The way "help" was asked was in a very condescending and demeaning tone. I'm just there to buy socks lady. But as stated previously, I think I'll stick to the other locations online. And this isn't the first time either. I was there 2/11 and the same thing happened. read more

Go to other lulu locations in Vegas. The manager refused to accept a return made online when they sent the wrong item. It took a 1 minute phone call to customer service to have the return accepted and gave a $30 gift card for the trouble. All other staff was helpful and professional. read more

My daughter received some leggings for Christmas from her friend who goes to college out of state. The legging are to big and she wanted to EXCHANGE them for a smaller size. The leggings are unworn and still has the tags attached. She went in to EXCHANGE and because she did not have proof of purchase she was denied. This return policy is absurd and unreasonable. If you search their policy this is what you will find, Not quite right? If you're looking to make a return, breathe easy. Returns are free and can be done in person or by mail. Final sale items like underwear, water bottles + We Made Too Much gear are yours for keeps. If you made your purchase between November 4 and December 24, we have good news--you have until January 24 to make a return. Don't you just love the holidays? However, it fails to give details which is misleading. My daughter had a better experience returning items from Gym Shark which is half the price and same to better quality. I would not recommend lululemon because of their policies which is not customer friendly. So my daughter has a very expensive pair of leggings that she can't wear, nice going Luluemon. read more

Nike's loss is Lululemon's gain. When its marketing strategy employed one of the most divisive figures in America (Colin Kirkpatrick), Nike alienated about half the population. Sports (and its requisite apparel) should unite people, not divide them. Seeing this train-wreck of a strategy, I have slowly been gravitating towards Lululemon and now buy almost all of my sports apparel here. Their clothes are comfortable, stylish and very high quality. I have had some of their shorts for years. Their customer service is some of the best in the industry....genuinely friendly and happy people working here. Lesson of the day: don't mix politics with business. read more

I'm updating this to say that the manager emailed me after I posted my original review to tell me that they wanted to call me and make things right, so I provided them my availability. Embarrassing for them - they didn't follow through and I never received a call. A million percent I will never shop here or recommend. read more

Legit worst customer service ever I walked into the store and was greeted by an older woman and I said I was just looking around. I'm always in here shopping for my girlfriend she wasn't with me this time so I sent her a video was approached very rudely and was told if I needed help again and I said no I'm just looking and she quickly replied with there's no recording in the store in a very rude manner this made me very uncomfortable and made me wanna never come back here ever again which is sad because I've spent so much money here! read more

I've spent thousands of dollars on Lulu. I won't ever wear anything else ! that being said my experience here was not up to par. the woman treated me very rude, I don't want to assume however I believe it was because I was dressed in sweat pants and a sweatshirt. I had just opened my online order and it was a align onesie ! still had tags on it and all. she said "we can't take this back, it's dirty and covered in hair ". I asked her to show me where it was dirty because I hadn't even worn it... I do have a husky so his hair is always everywhere but I honestly wasn't seeing where it was "covered" in hair. she treated me awfully and made me not want to come back to that store. I wasn't trying to return anything, just exchange for a size bigger. hopefully the lulu team can do better at this location. read more

Costco, Zappos...and Lululemon! What's common theme here?...a great return policy! Whenever I walk by the Lululemon in Downtown Summerlin, I can't help myself from looking at the window display...at least on the times that their tractor beam doesn't grab me and pull me straight in :) It's been over 6 years since I purchased my first Yoga outfit from Lululemon, and it is still one of my favorite yoga outfits. I take heated/non-heated yoga classes, Kettle bell, Pilates, and the like...so you can imagine the number of times I wash these outfits...but they always hold their shape and colors...no saggy bottoms or faded colors with Lululemon! Considering the fact that I still wear the first yoga pants I purchased over 6 years ago, it is easy to see that you are paying for a quality garment. Yes, you pay little more, but you can use them a lot longer! But if you end up with something that doesn't hold up to the test of time, their return policy is exceptional. Let's say there are threads coming off your new top. You can take it in and have them repair it for free! If your pants are too long, they will take care of the alteration for you free of charge. The staff here always make shopping so effortless and are full of smiles! Not only do they have the best quality products, they also engage with community...offering free classes, running clubs, and sponsoring events with good causes. I love Lululemon, especially one in Downtown Summerlin! This is a convenient location, were you can avoid frustrations of venturing to the Fashionshow mall. As long as they continue to be what has made them great, I will continue to be a lifetime patron. -2019 review #3- read more