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Saks OFF 5TH

3.2 (53 reviews)
Closed 11:00 am - 7:00 pm
Updated 1 month ago

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Lauren K.

What a pleasure to shop this location. Unlike other crowded stores that are poorly organized, this location is fantastic. I very much enjoyed shopping this clean, well organized, and full of bargains store. There is a wife selection of men, women, and children's clothing. There is a good amount of home and personal health items too. The staff were friendly and helpful. There was no wait at the checkout. Such a great experience from start to finish! See website for hours and location.

Prettiest Lenox I've ever seen.
Kristine B.

4 stars, only because of the merchandising and stock this location. The selection at the prior location had a phenomenal shoe selection. 5 stars for Stephanie, Coral, Judy and the entire staff at this location. The lovely ladies and gents here are friendly, personable and helpful! They listen, empathize and put themselves in the customer's shoes. I will admit I come here often and not just for shopping! The staff are a pleasure to deal with, always a friendly and welcoming hello. Town Square is an accessible shopping center with Saks Off 5th being my main stop and then that grocery store since food is a necessity;)

Shoes galore!
Janice H.

Fantastic find in mens shoes today! The clerk, Meliha, was kind in sharing an additional Amazing 70% off on Saks style!!!! Wowie!!

Margret C.

Clean store. Well-stocked. Nice arrangement. Nice to compare prices. Right next to the Container Store (one of my favorites). We try to visit when we are at Town Square. I love checking out the shoes (far, left side, front) and the handbags (far right side, front; also, near the cashier counter) but those departments are the only ones that I visit. It's nice to try on the shoes if you are not familiar with the brand, to see which size you truly are. The shoe brands I like: Toms, Lucky Brand, Vionic, FitFlops, Clarks, just to name a few. Some pairs are at a steal, but most are a bit steep. If you look hard enough, you might find something good. I am still thinking about those cute orange flats by Lucky Brand at $19.99. As for the bags, I really like Rebecca Minkoff Julian backpacks (large size), and the pricing here is much better than regular price $295 at the other higher-end department stores. I saw a nautical navy stripe beauty. My birthday is coming, Christmas is coming...both are in the same month.

OMG! This has to be the most disorganized, messay, un-staffed store I've ever seen.
Neil E.

RUN FOR THE HILLS, SAKS 5TH AVE., SAKS OFF 5TH, & HUDSON BAY ARE ALL GOING "OUT OF BUSINESS." IF THEY OWE YOU MONEY GET IT NOW BEFORE BANKRUPTCY IS FILED. This store is in complete and total disarray. It's filthy dirty, unkempt, has empty shelves and very little stock, and worst of all, virtually no staff on the floor to answer or respond to any questions. There is absolutely no one enforcing safety protocols, and I would be afraid to touch anything, much less purchase anything. Actually, I am too nice, here's the worst of it: As I sit here and write my review of SAKS OFF 5TH, I am on hold after speaking with Nickolin in South Africa. Nickolin told me to wait for 10-15 minutes after I requested to speak with a manager or supervisor. It is now 62 minutes later and I'm not sure I'm connected because there is no music, and Nickolin has never come back online to tell me how much longer it might be. Earlier today I wasted 68 minutes after being told by Dyniza in the Philippines that a supervisor would be with me shortly. Finally, Dyniza, after 68 minutes, said that a supervisor would contact me within two hours, which, of course, never happened. And so for the fourth time today (totaling more than three hours), I am trying to speak with someone at SAKS OFF 5TH, owned by Jerry Zucker, who recently purchased the Canadian Hudson's Bay Company who also owns SAKS FIFTH AVE, LORD & TAYLOR, and HUDSON'S BAY. The Company operates 250 stores and employs 30,000 people throughout Canada and the United States. I purchased and never delivered seven items from this store dating back to September 20, 2020. My order totaled $426.48, and SAKS OFF 5TH cannot tell me who, how, or when they delivered my package. SAKS OFF 5TH can't even tell me the carrier's name that delivered the order nor the tracking number. I find this unjustifiable, and beyond poor service, I call it grand theft. For seven weeks, I've had to deal with SAKS OFF 5TH representatives in the Philippines, Kenya, India, and South Africa. I've been promised my money back for seven weeks, and to date, I've never received a nickel of it. If I am late paying SAKS OFF 5TH, they immediately charge a late fee along with accrued interest. Then they report me to the credit bureaus. Why is it when SAKS OFF 5TH owes a customer money that the customer doesn't receive a late fee and accrued interest? And where can I report them, and to whom? To make matters worse, I have now wasted well over six hours speaking with inept, poorly trained, $2.00 per hour overseas representatives (killing jobs in the U.S.), from India to the Philippines, and Kenya and South Africa, none of which could care less about a customer. I should also mention that all of my conversations are recorded with each representative's permission, from South Africa to India, Kenya, and the Philippines. This is the case with Nickolin as I end this review and hang up after 70 minutes on hold. By the time Monday rolls around, SAKS OFF 5TH will have had my money for two months, and I want my late fees and interest! I will be adding to this story about the outright theft by SAKS OFF 5TH tomorrow as I have run out of patience (which is what they want) and time to tell you the rest of today's nightmare and how SAKS OFF 5TH mistreats and steals from consumers. I WILL RETURN TO ADD TO THIS NIGHTMARE OF A REVIEW. And for the rest of this unbelievable nightmare of a situation with SAKS OFF 5TH. After I wasted more than six hours on the phone as noted above, I called again, being someone that doesn't give up easily. On that call, I was finally able to reach someone by the name of Rem that stated he was a supervisor in the Philippines. Trying to hold my temper and be as calm as possible, I went over the enter fiasco again. During our 30 plus minute conversation, Melvie Penas, a supervisor in the Philippines (that I dealt with in the past) name came up. I asked if she was there, and Rem said yes. Placed on hold for another 20-minutes Rem came back and said Melvie was there but unavailable. I insisted on Rem getting her on the line, and some 15-minutes later, he [Rem] hung up on me--another 69-minute wasted call amounting to well over six hours with SAKS OFF 5TH today alone. And so this morning, I am once again determined to get my $426.48 back. As I write this addition to my review, I am preparing to make another call to SAKS Off 5Th, again on a recorded line. I'll keep you all updated with how this and possibly other calls go in the future. And you can bet your bottom dollar that I'll be sending all this to the Attorney General, state of Nevada, FTC, BBB, and whatever other government agencies I can involve. The lesson to be learned here is never, and I mean never-ever, do business with SAKS OFF 5TH no matter what store it is.

Showroom floor.
Sarah N.

If you had been to the other Off 5th location outside the kind of crappy outlet mall on the south end of Las Vegas Blvd, probably like me, I had stopped going because it was not great. It once was great, but it had slipped in quality and clean layout, etc. over the years. This new location at Town Square is not only in a better location to capture more of my business, but the quality is back. Bigger store, more open layout with lots of light, very organized. The location is the former Robb & Stuckey at Town Square (for those LV locals that remember that furniture store). It is in the same group of buildings as the Container Store & and kiddy corner to Flemings. I have shopped at Saks and Saks Off 5th for a long time, here in Vegas and across the country. I kind of hated that every other city had a better Off 5th than Vegas. I'm glad we finally have a better Off 5th in my own back yard. I will return.

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3 months ago

Staff didnt acknowledge me and I was there 30 minutes. Some good sales . They are closing anyway

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10 months ago

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3 years ago

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10 months ago

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1 year ago

Amazing designer shoes for half the price!!!! It's a little hard finding an employee though

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3 years ago

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5 years ago

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8 years ago

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2 years ago

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8 years ago

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6 years ago

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3 years ago

The only thing good about this store is the staff. The merchandise offered here is so low end you're better off in a thrift store

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11 years ago

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9 years ago

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7 years ago

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9 years ago

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7 years ago

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10 years ago

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6 years ago

Low marks for not updating your hours online! Making folks drive to a store and not open, is lameoooooooooo!

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11 years ago

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10 years ago

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7 years ago

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8 years ago

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10 years ago

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5 years ago

Went there today and the staff was extremely accommodating and nice! Great experience.

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10 years ago

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Ask the Community - Saks OFF 5TH

Does Saks off fifth ever sell Gucci shoes, Gucci bags, Dolce & Gabbana or Versace at this location?

Is there any decent finds in this store (Gucci, Fendi, Burberry etc? Thank you :)?

Yes, especially accessories and dresses.

View All 3 Questions

Review Highlights - Saks OFF 5TH

The Town square store is a stand-alone location in a Regular retail shopping center.

Mentioned in 7 reviews

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Saks OFF 5TH - menscloth - Updated May 2026

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