I would like to share my experience at Aerie today, September 9, 2026. This is my favorite location, and I shop here regularly, so I was disappointed by the customer service I received.
We arrived before opening and were waiting outside at 9:57 AM. At around 10:03 AM, an employee wearing a black tank top with long hair came to open the door. She walked slowly toward the entrance, and when she opened it, she did not greet us, smile, or even acknowledge us. She appeared irritated and was yawning. I understand that everyone can have a difficult morning, but a simple "Good morning" would have made a difference.
While we were shopping, my son said hi to another employee, who was very kind and greeted him back. When my son said hi to the employee who had opened the door, however, she did not respond or smile at him.
Later, my son accidentally peed on the floor. The employee informed me, and I immediately apologized. She then walked away. When I saw the accident, I asked if I could have a mop so I could clean it myself, but she told me it was okay and that they could take care of it. I appreciated that, but her overall attitude throughout our visit made me feel uncomfortable and unwelcome.
I love Aerie, and this location has always been my favorite. I understand that employees have bad days, but customers should still be treated with basic courtesy and kindness. Even a simple greeting or smile can make a big difference, especially when shopping with children.
I hope this concern will be taken seriously and addressed appropriately. I am sharing this because I genuinely enjoy shopping here and would love to continue having positive experiences at this location.
Thank you for taking the time to read my feedback. read more