Cashiers are the laziest. In the INC section, there were 3 cashiers and 3 customers, including me, trying to pay. One cashier says I will do some cleaning. The other finished the transaction with a customer and said " I will go to get ready". And the other one was with a customer and was soooo slow. Probably they get paid by hour. No manager around to help customers. I put my selection on the side and I walked out there. read more

Purchased an order from Macys.com for pick up at the Rego Park store. Did not pick up the item. Macys.com refused to issue a refund because the Rego Park store stated I picked up the item. Have been calling Macys.com for over a month to try to resolve this issue. I asked them for details of the person who allegedly picked up the order. Macys.com could not answer. Do not order an item for pick up at this location. If you do not pick up your item you will not get your refund as stated on their website. Not sure if fraud occurred at Rego Park, but Macys.com should investigate. read more

Went there yesterday to get a mattress. Not crowded at all. Really nice sales people. I was able to try different mattresses from the display at first I thought they wouldn't have much on display but it wasn't bad. It was very quick and I was happy with my purchase. My only problem was I came with a coupon stating that with every purchase of mattress you will receive $200 gift card. The sales lady that was in that dept informed me that this was a mistake on all the coupons that were printed and that she's going by what they told her and there's nothing she could go about it. There was a small sign printed out by the cashier but still this is not making any sense. You don't print out falls advertisement and get people to come and get it and then expect them to go by the sign. THIS IS NOT OK and I hope someone does take actions bec advertisement is STILL on the website. This is ridiculous !! (See pic) read more

Macy's - Department Stores Near Me - Elmhurst, New York

This Macy's has one of the poorest customer service. My family and I went shopping for new cookware after New Years, and we asked if an in store coupon could be used for our purchase (those coupons that they mail you once in a while). When we approached the checkout person, who was an older, White woman on the top floor of the store, we asked if we could use the coupon for the cookware. She took the coupon, stared at us with an attitude, shook her head and gave the coupon back to us. Feeling offended by her attitude, I asked her to explain to me why not, as the terms on the coupon clearly stated that I should be able to use it on cookware during that specific weekend. She glared at me, and slowly pointed to the terms on the bottom of the coupon and said "READ HERE." Still, neither a complete sentence nor an understandable explanation of what prevented me from using it. I felt both angry and puzzled by her response, and I responded with a "this is strange, I am not sure why this is not useable." Then, finally she yelled back saying "This is not strange. Are you not able to read?" I was totally outraged at this point. For one, I had not a single clue why she had to 1. speak to me in broken sentences when she could clearly converse in English with customers before me (who were White), 2. talk with such an attitude, and 3. challenge MY subjective experience of feeling strange about the whole situation. I find myself struggling with this feeling of being racially discriminated. I hate to even admit, but her way of treating me (and the other Asian-looking customers who were after me... Yes I stood by and observed because I was totally bewildered and upset) was extremely unprofessional and unjust. Perhaps there was always the assumption that Asian customers in the area do not speak English and therefore deserve no respect. I am not sure. But I have decided never to return to this store. Unlike other situations where racism is more overt (being called names), this is a more subtle situation where one can only guess and wonder what might be going on. Skin color has always been a source of distress due to overt racism and prejudice; but I do have the power to choose whether I want to return to this store, and to spend at a place where my skin color will not be used against me. read more

Macy's Elmhurst location is convenient for clothes shopping if you don't mind fending for yourself with finding things & finding a a staffed register after a certain time (noticed on 2nd floor). I've seen more sales associates in shoes, makeup and jewelry. Comparatively, due to size & it being a tourist hotspot, Herald Square has more than enough employees where customer service is able to be a priority in every department. I hope Elmhurst can hire more employees to at least circulate clothes on the selling floor faster from stock areas and fitting rooms. I haven't experienced any bad attitudes from a sales associate at Elmhurst yet, I've only experienced not seeing enough around on the selling floor if I needed the help. read more

Here is the deal, I am not a fan of this place, I do not find any joy in shopping, but this store sure makes the experience more miserable, I'm sure all the reasons why, are mentioned in other comments. I'd rate them at two stars tops, but recently I was pleasantly surprised by my shopping experience in men's department. We went with my significant other to find him a suit, an extremely helpful fella named Nelson helped us navigating through the endless sea of men's suits and helped us find the perfect one. It gave me hope that there are still some sales associates who care and have positive attitude towards customers and their job :) read more

I wanted to give NEGATIVE review but I can't just here you are - one star! AVOID the shoe section at all cost, unless you wanna spend 5 mins looking for a staff, then 15-20 min for your shoe sizes to try on while getting a major attitude for asking for your size!!! The staff at the shoe section are extremely rude, unfriendly and unhelpful, except for the guy who always man the cashier right by the back room in the middle! He's the only normal guy so he's swamped with customers. Other than that, don't even try the female staff nor the older guy all the way to the right corner!!! They will treat you as if you have wronged their families!! No customer should be paying to receive such horrendous service!!!!! No wonder Macy's is going down!!!! read more

Because it's easier for me to get to this location rather than Herald Square, I sometimes have to brave it for expediency. Pro's: 1. Proximity to me. 2. Some staff - today's highlights were two lovely young women in Men's Dress Shirts. 3. Macy's website also enables you to check in-store availability ahead of time so you know you won't have a wasted visit. Con's: 1. This is the filthiest, dirtiest store at which I've ever shopped. I mean, consistently disgusting. Clothes are heaped on the floor. During major sales and in August and December, they bring out large dumpster bins in which they load the piles of clothes into rather than rehanging and restocking. And it's not as though they clean up after closing either - I've been in at opening hours to see those bins full at one minute after opening. 2. Staff is almost always abysmal. On this trip, I bought my son a suit (a commission item) and we were not even greeted or acknowledged by the idle sales associates. And do all shoes salespeople have to walk at a snail's pace? Ridiculous. The customer service (excluding the ladies mentioned in the Pro's section) is typically so lacking and so indifferent, I always promise myself I'll never return. 3. They don't carry most of the brands or lines I would be interested in. read more

Last Wednesday, Macy's at Queens Center Mall, Held a 25% off sale, needless to say that there was a mob scene at the accessories department. Apparently, the week prior, customers were allowed to purchase their items at 25% off, but were not allowed to pick them up until Wednesday 3/25/2012. I arrived to the pocket book department to purchase the Grayson, Michael Kors bag, only to find myself in chaos. There were only two attendants, and a mob of angry women holding up receipts for their pickups. Question: if Macy's knew offhand that there were X amount of purchases, and they knew the mob scene would be there, why not have the adequate amount of sales associates to take care of the customers? I had to wait an hour to purchase my bag, because the people with the pickup receipts had to wait for the sales associates to go to the back room, to retrieve the items. So, while the sales associates took turns to pick up the items, the area was left unattended. Hence, the mob scene and the long wait. I hate to say this, but truth be told, the sales associates at Macy's (Queens Center Mall) are rude, inattentive, and make the customers feel as if they are a nuisance. Even thought, Macy's has a great selection of Items, (Nothing you can't find at Century 21), it is sad that due to their poor customer service, I have elected to shop there as seldom as possible. It seems that Macy's has forgotten that here in Queens, we have plenty of other stores to go to. Hence, JCP, where the quality of clothing may not be as upscale as Macy's but, where the staff is always cordial, and attentive. Also their fitting rooms are clean. Uugh! read more

The absolute worst shopping experience I've ever had in my life. I had previously bought some stuff from here, and the experience was relatively pleasant. However, I came back a few days later to return one of the items. I was apparently on the wrong line and was told by this British woman to stand in another line, in a rather contemptuous manner. She was already helping someone else and I was about 2nd-3rd in line. She was taking forever and she was the only one there. She was working at a snail's pace and was taking agonizingly long time just to handle one customer. She then proceeded to walk away and do "something" in the middle of "helping" this customer. Her method of working was either deliberate, perhaps trying to prove a point to us or her colleagues or is totally lazy or all the screws are not in the right place. At this point, after about 20-25 mins of waiting, the line was getting really long (probably about 10 people behind me). I was getting quite agitated and tried to get her attention to see if she could speed things along, but she totally ignored me. There were about 4 employees around the counter area, but none were taking customers. I approached one of the employees and asked for a supervisor and told her that we'e been waiting for so long and that the woman was taking so long. I was told that she'd get the supervisor. I got back in line an waited for another 5 mins, and not a sight of a supervisor. At this point, I could see other customers in line getting visibly upset and agitated. I went over again to another lady and told her that we had been waiting a long time and asked for a supervisor, she kind of shrugged me off. I was so upset at this point that I stormed off of that particular floor and went to the men's sections to return my stuff, but I was told that women's clothing cannot be returned in that particular floor. Now I was absolutely incredulous and couldn't understand why a particular clothing bought from the same store couldn't be returned to the same store. If the reason is some corporate policy, then I get it. But if the employee was simply lazy because he didn't want to take the returned clothes to another floor, then I deserve to be mad. But to the employee's credit, he was quite calm despite my rant. I made my way back again and another 10 mins of waiting at a different counter, finally was able to return my clothes. All in all, I must've wasted close to 2 hrs. I will NEVER go back to this place. If you wish to take your chance and notice a British woman, please find another station if you wish to save time. read more

Trying to find clothes and shoes don't come to queens Center. Fitting rooms messy, the shoes department can't find sizes to match with others, one day an associate was very rude because I ask for different sizes. I think her name was Afraa (bad body Odor). I was told I can't go to other associates because she was helping. They are all there to work why can't I go to other associate? weird read more

I went to the cosmetic department at the Origins side today. I am extremely disappointed with the sales associates attitude. Absolutely RACIST TO BLACK PEOPLE! This young lady as shown in the attached photo was very rude to me. I was looking at the Origins product and she rudely said 'do not open it. Just try the sample'. I wasn't going to open it. I just wanted to read the description. Her tone was angry. She demanded me to tell her what I am looking for. Honestly, I just wanted to check out Origins. Never been there before and just wanted to check it out. How am I supposed to know What I exactly wanted. Maybe she's having a bad day? But still, that is unprofessional of her. On top of that, she keep on staring at me and following me around. She is racist. Other customers are there too but she doesn't follow them around and annoy them. Maybe because I am black? Just because I am black, it doesn't mean that I am a thief. MACYS, PLEASE EDUCATE YOUR EMPLOYEES ABOUT THE IMPORTANCE OF DIVERSITY. I LOVE MACYS BUT THIS LADY IN THE ATTACHED PHOTO RUINED MY EXPERIENCE! read more

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This is the worst thing lace ever. When I came here I saw a Latina lady and the people who worked here did not wanna help because she did not speak Spanish. This place is the worst Macy's I did not like it read more

Worst Macy's around! The workers just don't care to help and there is more merchandise on the floor than hung up or on the racks. Go to another store preferably the Macy's on 34th!!! The workers at Queens Center just dont care to be bothered with customers. Avoid the headche! read more

I didn't intend to shop in the men's section but I went downstairs to look for socks as my feet are a women's size 11. Usually women's socks sizes go up to 10 & I don't want to like perpetually have to pull my socks up. So I went downstairs & I found great bargain on a Nautica pajama pants they felt sooo smooth. Like don't you hate those fabric that feels coarse & rough like most of those plaid pjs pants feel? These were on sale for 40% off & they are the most comfortable pj pants. I only wish I had gotten them in a bigger size. I went back today to buy a bigger size - and to my astonishment the rack is now all gone! Trust me the lines were long yesterday for men's - longer than the lines for women's clothes upstairs I guess they sold out! Now that the store opens till 11pm or midnight - these holiday hours are crazy. I truly applaud the employees standing on their feet all day - not an easy job! read more

We went to shop for jewelry at Macys and each person we approached to asked for help was so unhelpful and unfriendly it was like they hated their jobs and didn't want to be there. We waited almost 25 min just to get a price of an earring!!!! The worst customer service I think I have ever had! Will not be shopping there again I'll stick to ordering online! read more

I came here in order to get a watched fixed that I bought in their jewelry department. Not only did I have to wait for nearly an hour to get attended, the salespeople here were so rude and seemed as if they didn't care that we had been waiting there for so long. They did fix the watch well, but the amount of time I waited and the attitude these sales people had was simply absurd . read more

This Macy's is awful I spend 4 hours on the phone trying to get a question answered the people at the counters actually had the audacity to tell me that they would not answer my question . I was put on hold for 24 minutes after which the woman speaking to me hung up the phone . I have never dealt with such unprofessional employees in my life this is a disgrace to the Macy's name and brand . read more

This place is not big, but it is not as crowded as Macy's in Herald Square, so I prefer shopping here. You can enjoy relaxing shopping here and shorter line for cashier. When you want to go out to Queens Blvd, it is a little bit complicated. You have to take different exit from you came in. read more

Wow Macy's. What shitty customer service. No registers are opened and you have LAZY and RUDE staff. I was on a line with eight other people and this chick just clocked out and left!!!!! Wtf??!!! At least help your coworker for an extra 5-10 minutes!!! Never again. Shame on you Macy's. read more

I have $40.00 worth of points at Macy's it is impossible to use them at the store the point system is a big scam... All year round the lines are an hour to buy anything... read more

I've been in the shoes department for the last hour and I've been feeling I have to beg to an associate to let me buy the shoes I want. Nobody seems interested in working today, is someone's else job to help me. I mean, I don't even want help, I just want the other pair which you people have kidnapped in the back. read more

GIFT CARD BUYERS BEWARE! Macys has been having an issue with some internal fraud with gift cards. Someone is stealing gift card numbers and using them. I had a $200 gift card that I tried to use but it was cashed out. The manager at the SF location claims she saw this same problem happen 2 months ago. Fortunately the person that gave me the gift card saved the receipt so we could prove we didnt use it elsewhere. The gift card I received was issued in Arcadia and cashed out in Riverside. My concern is once the back is scratched you can't prove or disprove you didn't spend the cash yourself. My fatty recommendation is to stop using macy's gift card services because they can't keep their shit safe. It took over an hour to get a new card reissued. Buy these gift cards at your own risk. PWNED read more

This place sucks. They are rude and dont know how to do their job.

Not a big fan of anything in or around Queen Center mall. To many people there and to many freaking teenagers. It is always over crowded. This Macy's is very unorganized and the service here sucks. The Ralph Lauren collection here is not very good. I rather go to the Macy's in downtown Brooklyn which people really crap on but the Macy's in Queen Center Mall is far worst. read more

Just bought Skechers shoes it's great and have good price .julio the sales guy really nice and friendly .i give it 4 stars because the Asian guy in finish line is rude . read more

Service here is the absolute worst. The employees completely ignore my mom and I when they can see we need help finding a pair of shoes. When approaching one employee for this missing pair of shoes, she tells us to ask another employee. AND another employee walked into the stock room right after I asked if she worked there with a respond, "no". Super frustrating. Terrible employees, terrible customer service. read more

Come here occasionally with my mother to buy clothes. Last time I went there, we were buying clothes for my grandpa's funeral in 2010. My mom had an coupon and used it unlimited times. We went to the check out several times so we can reuse the coupon. read more

This has to be the worst Macy's I have ever been to. Over the years this Macy's has become one of the worst shopping experiences you can have. Unorganized, messy, lack of staff and so much more. If you can make it to the newly renovated Macy's on 34th street. Do it! read more

Went to Macy's to check out their bedding section but was unable to find this particular duvet cover and had the most helpful sales associate, Claudia, who not only went to the back to get me the specific duvet cover but walked back with me to the bedding section to help me find pillow cases and was very informative on the best brands and the best type of fabric. read more

Went here on Black Friday, got a memory foam pillow, a comforter, and a cuisinart mixer on sale and rebate. Got home and realized that the security tag was still on the comforter. Spent half hour taking out the tag because I didn't want to lug this back to the store. Went the next day to exchange the pillow, the cashier was taking her time talking to a guy (her friend) even though the line was super long and she was rude when she was assisting us. We didn't realize until we got home that the cashier didn't give us the old receipt back for the mixer rebate purposes. Tried to get it reprinted but they can't do it because we paid by cash and now we can't send the rebate. Won't be coming back next time, we'll go to the 34th St one instead. read more

If you are going to shop in the cologne/perfume section you need to see Sofia (Greek lady) she is AMAZING to say the least! Extremely knowledgeable and passionate about her job. Really takes her time to make sure you are completely satisfy with your purchase. She's a true expert! read more

Kevin from the male department is outstanding! I went with my boyfriend to buy 4 pairs of sneakers and clothing for his photoshoot. Kevin was so kind, patient, and understanding when it came to questions about clothing stock and/ or pricing. He deserves an excellent review and recognition from his superiors at Macy's. His other two female co workers ( one thin/average frame dark skin, the other heavy set light skin- I didn't get their names) were not so pleasant. Their indifferent almost rude attitude were very noticeable. I almost decided not to get anything and leave it "for another day". However, Kevin was so caring that he convinced me to stay and continue shopping. Just in case, these transactions occurred 11/07/16 3:16pm at men's shoe checkout. Way to go Kevin! Great customer service! read more

I've been shopping here for two decades, since I was a teen and I still love this store. i can always find what I need and there is almost always a sale. Today, my daughter needed an outfit for a dance. We went to Justice and I left since they weren't offering their discount w/o a coupon. We ended up in the Macy's kids' department, and my daughter was very happy, She liked so many things that she couldnt decide what to get. An older Italian lady checked us out and told us if we purchased a pin, whose profits went to charity, that we would get an additional 20% off. I ended up paying $56 for two outfits, one for each daughter. I would've spent double in Justice, easily. read more

The worst Macy's to ever exist. The staff are all grouches and there's NEVER an open cashier. If there is, expect to wait in line. And even if there is a line, the casher people are never in a rush, they take their sweet time punching in every single digit in their registers. The selections are old and mostly out of season. Save yourself and tike the trip to Macy's 34th. read more

I hate this Macy's - not only are the customer services reps rude and unwilling to help the customers, the place itself is poorly maintained compared to other department stores. The fitting rooms are dirty and have this funky stench, gross. I once brought back a pair of boots to return at the shoes department and the cashier at the counter tried to tell me that she couldn't take the boots back because "they are not sold at their stores". WTH? Then why the heck do I have a receipt that states I bought them at Macy's? Yeah. Macy's, please do a better job at training your employees on what real customer service means, thank you. read more

The lines are an absolute nightmare. Be prepared to wait at least 45 minutes to make a purchase on a weekend. Usually there are only a few designated areas to pay when there are plenty of registers all around the store. They're always short staffed and most of the employees seem tired and frustrated and often times it's us, the customers that they take it out on. read more

This Macy's is by far THE WORST!!!!!!! I have been trying to call them since AM and it's 8pm and still nobody ever picked up their phones! I tried several different departments to at least talk to somebody but nope, nobody even bother to pick up the damn phone! None! read more

The worst customer service. Especially "manager" Carmen. Worst attitude and had to wait 40 min on the line plus 20 min for her to come.

Macy's located in the Queens Center Mall. Typical Macy's, with a good selection, but to me it appears cluttered, like they don't have the room to fit everything they want. We used this place for our wedding registry, and they did a good job. read more