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    Macy's

    2.0 (203 reviews)
    Open 10:00 am - 9:30 pm
    Updated a few days ago

    Macy's Photos

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    Security tags INSIDE THE BOX of the item we (over)paid for.
    Vi C.

    Store is suffocatingly hot, feels like little or no AC. We paid for two CK multipacks and of course upon getting home and opening them there were SECURITY TAGS INSIDE THE BOX. So they are completely unwearable. Cashier removed tags from other clothes but not these. One is final sale so unsure if we will even be able to return them. All this after standing in that store for hours feeling like keeling over from the heat and nowhere to sit. I genuinely can't remember one time I've left this location feeling anything other than regret. Absolute waste of time every time. Would never have left a review because Macy's doesn't exactly have the best reputation but this is really truly next level. Maybe this time I'll learn my lesson.

    Maria G.

    This review is for the EV charging station. Didn't know that charging in Queens/NYC requires you to pay for garage parking plus EV fees! (There are other charging stations located next to gas stations that don't require garage fees.) Typically it's $6 for 2 hours, but still the garage fee adds up! We came here around 8 AM on a weekday. There were a number of Telsla and non-Telsla charging stations. There were a number of people just hanging out by their Telsla charging portals. I was confused why they don't just go inside the mall. And then I realized that the mall wouldn't open until 10 AM. Also later I found out that if you let your car just sit there after the charge is full, you will be charged with additional fees of idling. So when in NYC, you gotta do what the New Yorkers do. I ended up walking down and back up on the car ramps, fortunately no cars around because the mall wasn't officially open. It was around $15 for around 100 miles, plus $6 of parking fee. I'd say it's fairly reasonable for charging in the city. Convenience? Hmm, not so sure.

    I need a coffee pot that makes one cup. 07/30/21
    Marianne W.

    Macy's is fine at this location. I always enjoy my visit. The employees are very nice and helpful never a problem with customer service. My concern with Macy's as a company is the fact that after years my daughter's Macy's card was canceled! She made a purchase today regardless and will reapply for the Macy's card. She was told she would get 20% off her purchase applying for a card. Her card was cancelled because she didn't use it for a while. So today naturally I freaked out even though I just received my new Macy's American Express card this week! It's good until 2027. The sale for bras was excellent so I bought two saving a bundle. $48 original price a bra for two bras that I purchased for $24.90 each. I really don't need anything else in the clothing or shoes or anything period. I guess I just don't want my credit card cancelled for lack of use. The bra felt comfortable and I'm sure it will last years. I bought my last bra at Macy's. My mother always said Macys is good quality and they have great sale prices. I'm still recommending.

    Phil H.

    As far as Macy's locations go this one isn't bad. Nothing comparable to the Herald Square location, but that one is the grand daddy of them all. This one is located in the Queens Center Mall. As with Manhattan location there are multiple levels for women's and men's items. Some areas can be a bit disorganized, and the dressing rooms can be a bit messy, but overall it's not a bad shopping experience. Can get really crowded on weekends. If you time it right you can get decent sales here so never pay full price.

    Macys fashion show
    Los Angeles C.

    Cool stuff n a fashion show I attended on Mother's Day weekend I had fun watching it and being in it

    Believe in the magic of the holidays
    Anju S.

    Nothing is compared to 34 street Macy's but overall this location is great with their inventory. The store has 5 floors including the ground floor dedicated to exclusively men clothes, accessories, and shoes. The first floor has: jewelry, customer service, juniors department, shoes, makeup, and handbags. Second floor: dedicated to exclusively women's clothes and lingerie. Third floor: is all about home products and luggage. There's a top floor which is exclusively for children and often you will find women's winter jackets as well. This is a busy location especially during the weekend and street parking is a hassle in this area. There's a parking lot at the JCPenney wing and Macy's wing that is charged per the hours. Probably that is one thing, I don't like is the lack of availability of free parking but then this a congested busy area. They have great products as I usually get the items I need. If you love Godiva they have a section for it on the 3rd floor also you can find small items at the registers. Overall the store is clean not exceptionally clean but it's good. Employees for the makeup department are great as they are willing to help always. During my recent trip, I wasn't happy with the customer service department as they were truly lacking common understanding about the importance of meeting customer expectations. First of all there's no clear signs stating the line for pick up is on the right and returns on the left. Very few employees available at the register to expedite the process of returns and pick up. I saw like 2 employees standing and just giggling when the line is like extending to the juniors department. For pick up they only had 1 employee working and the line was long. I am not sure how is it possible for 1 person to go back and forth to pick up the items from their storage. That is poor coordination by the manager on duty. Simply taking 1 star off for customer service!! Otherwise I love Macy's!!!

    The store where I was harassed.

    Salamander stores are selling low quality shoes. Prices are too high. If you buy shoes and realise they are not comfortable you cannot return them even if they are not used. Saleswoman are extremely rude and start to yell if you asked them to be more helpful. I am never going to buy anything in these stores and advise same to you.

    Ryan D.

    So being a Queens kid for life, this Macy's and this location truly has a special place in my heart. I don't know what it is that makes it stand out more than the others but the customer service is unbeatable the people that work there at this Macy's, or truly genuine, who care for the customers needs in this day, and age of online commerce and shopping, and to me, nothing beats an experience of walking into Macys and receiving help, and I hope others get to experience this at this location. Gabriel, Jacob and Nelson were excellent and helping me find some of the perfume and clothing that I really really liked

    Lucie T.

    This is always my to go store whenever I need anything while in the City. There's always something going worth stopping by to watch or see while in Macy's. It's always bustling with a busy crowd, activities and sales. Depending on what you need, there always a great selections to choose from which are affordable. Great location in the City amidst the shopping district in Midtown.

    Lidia M.

    A once highly desirable place to shop has finally reached the bottom .... with brands front lined items on the hangers starting at Medium & Large for DKNY and Calvin Klein - also in house low end like "Polly & Esther"...really??? Not surprised they are closing many locations. If your shopping juniors - Forever 21 and Hollister are perfect. Do not waste your time at Macy's.

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    10 years ago

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    16 years ago

    This place sucks. They are rude and dont know how to do their job.

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    15 years ago

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    7 years ago

    The worst customer service. Especially "manager" Carmen. Worst attitude and had to wait 40 min on the line plus 20 min for her to come.

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    Page 4 of 6

    Ask the Community - Macy's

    Is there current luggage sale?

    Not til Christmas I guess.

    Don’t See Your Question? Ask Away!

    Review Highlights - Macy's

    They even included a few fragrance samples and a vial of a close second choice, which I really appreciated.

    Mentioned in 4 reviews

    Read more highlights

    NYC Glamour Couture

    NYC Glamour Couture

    3.3(46 reviews)
    3.0 miAstoria
    $$$

    Service was great! However on average the dresses were more exspensive in comparison to other…read moreplaces that have the same dress models. Don't want to take away from the service my sister niece and I felt welcomed and served. My niece just didn't find the one. Make sure you schedule an appointment.

    Liars, Rude, and not helpful. Came in looking for a prom dress about 2 months before my prom. I was…read morelooking for a black dress. The sales associate said that the cut of dress that I tried on came in an exclusive color called bullet grey. It was metallic and had to be specially ordered. I fell in love with the dress because of the beautiful color I was promised. when I came to pick it up, 3 weeks before prom it was the wrong color in the wrong size. They never even measured me In the first consult just guessed. They proceeded to lie saying it never was my dress and my actual dress was coming on Friday. I was sitting there sobbing panicking about my dress because the color that I ordered never even came in the dress and the sales lady was rude telling me to relax. They then showed me a color that was silver, not what I wanted and i tried on the 4 which was too small and again they guessed that I was a 6. I came in on Saturday, to a dress that was an 8, my original order size was a 4 so they defenitly ordered it the day I came to pick it up. I was swimming in the dress and it Was falling down. They were rude the whole time and not apologetic . Now I have to find a dress and get it altered 2 weeks before prom. Will never be going back And I recommend you don't either.

    Photos
    NYC Glamour Couture
    NYC Glamour Couture - Nagi my new "bonus Yiayia" & the in house tailor at NYC Glamour.

    Nagi my new "bonus Yiayia" & the in house tailor at NYC Glamour.

    NYC Glamour Couture

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    Macy's - deptstores - Updated May 2026

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