This has to be the worst Macy's I have ever been to. Over the years this Macy's has become one of the worst shopping experiences you can have. Unorganized, messy, lack of staff and so much more. If you can make it to the newly renovated Macy's on 34th street. Do it! read more

Just bought Skechers shoes it's great and have good price .julio the sales guy really nice and friendly .i give it 4 stars because the Asian guy in finish line is rude . read more

If you want to wait in line for more than 40 minutes definitely come down to this Macy's.

Went to Macy's to check out their bedding section but was unable to find this particular duvet cover and had the most helpful sales associate, Claudia, who not only went to the back to get me the specific duvet cover but walked back with me to the bedding section to help me find pillow cases and was very informative on the best brands and the best type of fabric. read more

Went here on Black Friday, got a memory foam pillow, a comforter, and a cuisinart mixer on sale and rebate. Got home and realized that the security tag was still on the comforter. Spent half hour taking out the tag because I didn't want to lug this back to the store. Went the next day to exchange the pillow, the cashier was taking her time talking to a guy (her friend) even though the line was super long and she was rude when she was assisting us. We didn't realize until we got home that the cashier didn't give us the old receipt back for the mixer rebate purposes. Tried to get it reprinted but they can't do it because we paid by cash and now we can't send the rebate. Won't be coming back next time, we'll go to the 34th St one instead. read more

If you are going to shop in the cologne/perfume section you need to see Sofia (Greek lady) she is AMAZING to say the least! Extremely knowledgeable and passionate about her job. Really takes her time to make sure you are completely satisfy with your purchase. She's a true expert! read more

Kevin from the male department is outstanding! I went with my boyfriend to buy 4 pairs of sneakers and clothing for his photoshoot. Kevin was so kind, patient, and understanding when it came to questions about clothing stock and/ or pricing. He deserves an excellent review and recognition from his superiors at Macy's. His other two female co workers ( one thin/average frame dark skin, the other heavy set light skin- I didn't get their names) were not so pleasant. Their indifferent almost rude attitude were very noticeable. I almost decided not to get anything and leave it "for another day". However, Kevin was so caring that he convinced me to stay and continue shopping. Just in case, these transactions occurred 11/07/16 3:16pm at men's shoe checkout. Way to go Kevin! Great customer service! read more

It's a decent size, but it's always crowded. Perhaps it's because it's located in Queen Center Mall and a lot ppl shops there. Because it's always crowded, I've never seen the store in a neat state of mind except 2 years ago when the recession hit, and I was there on a weekday morning.....That felt like a great shopping day! read more

This store is located inside the queens center mall. It's a multi-leveled standard Macy's and depending on the time you go not too crowded. I'd avoid Monday through Friday during school hours as you will have the high school mall rats that hang around but other than that this place isn't too bad and affordable. read more

The lines are an absolute nightmare. Be prepared to wait at least 45 minutes to make a purchase on a weekend. Usually there are only a few designated areas to pay when there are plenty of registers all around the store. They're always short staffed and most of the employees seem tired and frustrated and often times it's us, the customers that they take it out on. read more

This Macy's is by far THE WORST!!!!!!! I have been trying to call them since AM and it's 8pm and still nobody ever picked up their phones! I tried several different departments to at least talk to somebody but nope, nobody even bother to pick up the damn phone! None! read more

The worst customer service. Especially "manager" Carmen. Worst attitude and had to wait 40 min on the line plus 20 min for her to come.

This Macys has Zero Customer service! Every time I been here, not even a single good customer service was available. Only the security guards or some associates(during the season were friendly) by the door say hello or hi sometimes. Not a good place to shop and the staff are not helpful! If its a return or if a worker(me from different location) is shopping-they are not happy to deal with you simply because of body bucks or the return itself. I wish I could give zero or negative stars. The Sales associates are not patient and only care for the sale rather then anything else. They are mostly chit chatting in groups around the registers. They r not professional or helpful at all. They highly lack customer service skills!!! Worse soft skills or peoples skills, simply trash service! Because of that I never go here! read more

I tried to find a two extra large female size products today at this location. Every sale associate had a professional level of service in getting me to the designated area and a speedy check out. I wasted thirty minutes finding a pair of white pants but was told by a cashier that Macy Management does not permit rhem to sell them to me. So if an item is five dollars or less you can't have it period thanks to the new Macy's manager. read more

I was not happy at Macy's today because they treated me rudely. My mom's home attendant said the customer service was chaotic. The two women, one being Fakhra in the jewelry department, did not know much about signing up a customer to Plenti. As a customer requesting a FREE card service, I believe your employees should be better trained. On the other hand, Shubhra Dutta was very sweet and nice to us. She was able to help my mom sign up with plenty and begin to gain points on her new plenti card. More workers who have patience and an understanding for their work, like Shubhra, should be hired during the season. read more

Crazy low prices spend today much less for last minutes new year presents especially with Macy's card definitely will be bak little bit messy read more

BIG compliments to two AMAZING Employees who made my shopping experience as a visitor to USA a supremely worthwhile experience. Ms. Joann Lewis Pierre from 3rd. floor Ladies Dep't. patiently and so kindly helped me..I went to purchase ONE dress for my niece's wedding . I ended up buying SIX dresses.. Also Simon from Ladies Shoes patiently helped me in selecting a shoe . I had GIVEN up on buying same. Two EXEMPLARY employees. Helyn M. Parsa. from Trinidad & Tobago. West Indies. read more

It's a departments store. Staff don't help unless you ask. With the exception of the perfume sprayers. There isn't really that much in this location compaired to others. read more

Great sale but not enough registers open. Too many associates and managers just standing around talking to each other. Makes no sense.

I went to Macy's on June 19 to buy a wedding guest dress. I tried on the dress on at Macy's and loved it! On June 24th, after getting ready for the wedding and putting on the dress for about 5 minutes, a friend of mine noticed that the dress had a huge hole on the rear end as the seam around the zipper started to get undone. The wedding was in less than 30 minutes. Being an hour away from home, and not being close to any major shopping stores, I had to wear a friend's $10 dress from Old Navy to the wedding and make the best of it. On June 29th, I returned to the same Macy's register at Queens Center Mall where I bought the dress. I explained the above to the sale associated and showed her the huge hole on the rear of the dress. The sale associate then states that because the dress has deodorant marks and because the tags have been removed, she can't return it and calls her manager. The manager the comes takes a look at the dress says she "can't sell the dress" so I can't return it and then walks away. As she is walking away, I'm asking her if I can explain what happened and she looks at me and just walk away. I then asked for her name and she doesn't even acknowledge me. I ask the sale representative Patricia for the manager's name and she says that "she doesn't know her like that." I then asked Patricia to call her back and she doesn't. Frustrated that no one at the store is willing to understand and help me, I call Macy's customer service and they soon transfer me to a Supervisor. The Supervisor then states that because I bought the dress in the store, there is nothing that she can do but will get the store Manager. After 40 minutes on the phone, one of the Managers named Evett (who witnessed what happened with the first manager) arrives and speaks to the Supervisor on the phone. They speak for 2 minutes and then Evett hangs the phone and begins to state that "she can't accept a return for the item because she won't be able to sell the item". Now mad, I ask them if they are willing to loss a customer because they won't return a defective item that they sold. Evett states "Okay". I call the customer service number again and now they state that there is nothing that they can't do since I "bought the dress in store and not online." Well Macy's, no wonder you guys are closing 45 stores in 2017! The customer service is horrible starting with the Managers. I thought the customer was always right. Why not personalize customer service instead of saying 'policy, policy, policy.' Why sell an item that breaks within 5 minutes after being worn? How do you expect someone to not put deodorant on or remove the price tags if they expect that the clothes you sell are good quality? Why have a customer service call center if they can't help you with in store purchases? Well Macy's, you have lost a customer and will continue to loss thousands of customers until you get your business and service together! Dress Link: https://m.macys.com/shop/product/nightway-off-the-shoulder-slit-gown?ID=4563878&CategoryID=71434 read more

The absolute worse return service! I worked retail most of my life and Ive never seen such service. I wanted to return $100 name brand dresses that i never wore and fairly brand new. From now on I will be shopping there for other items. Ive had better customer service from other stores. read more

A real dump. The clothing departments routinely have clothes on the floor to the point that it's comical. Will never shop here unless I'm desperate. Worst Macy's I've ever seen. read more

Went to that store for an exchange, not only they were unable to locate the size I needed, which is a basic size 29 in length, I was told by the supervisor Beatrice that I couldn't get a refund back on my Macys card because the tags weren't attached to the suit. she told me my best option was to pay to have them alter the pants. I just spent $400 on a suit, i usually wear 30 but this particular 30 is too long, you cant find anything size 29, not because you tried but because you say don't have it, and you want me to pay you to alter a brand new suit thats 5 days old? I told her to keep the suit and I will dispute this charge to the fullest. No way Im paying for a suit I cant use and don't have. The nerves of these big corporations and their employees not willing and trying to help the consumers. How much does it cost to alter the length of some pants? I can easily pay $10 to alter the pants but its not abt that, its abt giving the customer satisfaction, not the "take it or leave it I don't care attitude" because we already made the sales. This is not a $20 purchase. read more

I recall this being one of the cleaner locations but now I am blind so I'm not sure what the place looks like these days! I went there to pay a bill and purchase a few items and I initially had difficulty finding assistance but thanks to another customer I did get help. The young man was kind enough to take my bill payment and then find the items I was looking for. He also took me back to the exit so I can get home. I am not used to this level of service at Macy's, especially in recent years but maybe things are looking up read more

I was purchasing a Michael Kors Josephine shoe which I had found in the clearance section. I requested my size and waited. The man who was helping me, Jon, called my name and brought over my box. I explained it was not the shoe I requested. I showed him the shoe I wanted and showed him the shoe in the box. He then scolded me saying "you need to stay with the same person who is helping you then! This is for someone else." I told him he was the man who was helping me. I continued to wait 15 minutes more and nothing came. I went to him to ask again and he said he didn't have that in my size. I said the first time you scanned it, you did. He then went to look for it. Once again, he brought me the incorrect shoe. I told him and he said that he will check again. He came out with a box after making me wait another 10-15 minutes. I opened it and showed him it still was not the shoe I asked for (with the shoe I wanted in my hand). I went online to see if you had it online since I was tired of waiting after 45 minutes of not receiving the correct shoe, when I noticed the shoe I wanted was labeled incorrectly. I showed him and finally he was able to find me my shoe. When I went to pay, he insinuated I changed the tags saying "customers always change tags to get a lower price." I said that was very rude and he can check the camera to see I did not do this. I did request the price change as I had waited 45 minutes or more for him to find me my correct shoe. However, instead he tore off the tag and said no. I asked for a manager in which he responded there wasn't a manager available. He told me he would go look for one, but instead, I saw him go help other customers immediately. I saw another employee and asked them for a manager and they verified there was a manager available (this is a 4 floor store so I found it unbelievable there wouldn't be a manager). The manager, Adam, arrived after 15 minutes. I told him of how rude Jon was to me and my family. He apologized as Jon was standing on the side laughing at me and my complaint (which Adam allowed him to do). Adam was unable to help us and ended up getting nasty towards the end, as well? saying they are so busy and I should understand that they cannot possibly fix items which are tagged incorrectly by customers. I am absolutely appalled that Macy's employees believe the customer is trying to cheat the company and are allowed to insinuate that I was switching tags. I was as patient as can be but after all my years of shopping here and in other major department stores, I have never in my life been as humiliated by an employee as I was yesterday! This was absolutely horrible customer service and unacceptable! Jon was the worst and not helpful, nasty, rude, and degrading! Adam clearly accepted this behavior from his employees! This needs to be corrected so others do not have to go through this horrible humiliation and aggravation in the future. read more

This is my basic bread and butter for my work clothes. Years and years ago before I wore a suit regularly to work I would shriek and scream in fear to have to actually shop for or purchase men's dress clothes. After a few years in my current job position and wearing a suit for over 50 hours a week you become very familiar with the way department stores have the dress clothes organized for you to find easily. The staff over at the suit section downstairs is very friendly and very passionate about helping you. I am not sure if they receive some sort of commission on selling suits and that is why they are so helpful but it is a plus when I know I am definitely there looking to purchase a suit and not just browse. I have purchased at least 10 suits from this location and have enjoyed my experience buying each time. The shoe department is right in front of the men's suits and is usually very very busy with people all over the place waiting for pairs of shoes to be brought out to them to try. It is usually hit or miss with me in the shoe department because of my unusual shoe size (13) I have to take what they give me. Overall this department gets me what I need even if it is not at super low low prices. read more

Terrible customer service. Only one register open on each floor and lines that are way too long. Especially is womens apparel. Allocate your employees accordingly. read more

Was looking at $1,000 watch with the sales lady starring at me like she was going to kill me if I did not buy. I said thank you for showing me the watch she just stood there in silence. The whole 5 minutes I was there not one word came out of her mouth except for when she was talking to her co-worker. Obviously I chose not to purchase. read more

Always , an issue when I come here , pre sale purchase that I paid for on November 27 -2016 still waiting for . Should have been delivered last week made a few phone calls to Macy's store got all different answers , now l am physically in Macy's they are checking on my order , I have been standing here for 40 mins.still nothing . This place really sucks , they do not care about there customers . 2.5 weeks waiting for your order during Christmas season terrible , and I am still waiting . Seems I will not even get it today ,five more mins. I will cancel payment ! Never be back !!!!! read more

The store is more organize and easy to find items on sale. Also management is going around to check how everything is doing.

I like shopping in Macys because of all the coupons they send me. I can always find a great bargain for myself or as gifts. The men's department downstairs has no cell reception near the suits and shoes area. So if you're looking to buy a suit prepare to enter no mans land cause your phone's battery will drain faster than the lady ringing you up can type in the bar code manually that no matter just how hard she tries WONT scan!!! I'm mad they stopped accepting coupons on Levi jeans as its the only brand I wear. I often see the sales associates just standing around pretending to be working. I'll see dozens of workers in the store, but only one open register on the entire floor with a line out the door. It sucks that i have to circumvent around the cologne area cause those people attack you like someone was holding a gun to their head saying "If you don't sell this bottle of Polo I'll blow your brains out and your kids are next!" If it wasn't for the coupons I'd never step a foot in Macys. read more

This Queens mall is just horrible.It's always amess rude sales people and managers.Sles people don't speak or understand English.R egisters are never open.STAY AWAY read more

When you buy a $400 smart watch there and the charger doesn't work they won't just give another charger from the many many other boxes they have. They tell you that you could just go to another store in the mall to buy just the charger because hey why would it be their problem since you bought the watch the there the day before? After you argue for an hour with 3 different managers and ask to speak to the General Manager she'll be nice enough to make you wait 20 minutes more and then call on the phone to the stooge manager to give your money back. They'll say, "where's your card" with no apology or attempted explanation just a disdainful look for wasting their precious time because you happened to pick out the defective product and drove it home an hour away. read more

The worst macy's ever. No customer service as far as sales floor and getting help to find clothes.

So today I decide to go to Macy's in rego park and try to buy my girlfriend some Kiehl's skin care product for her birthday but I was greeted with racism and discrimination because of I am an Asian. a man with a lot of tattoo wasn't willing to sell me the kiehl's skincare products. I was excited to buy a birthday gift for my girlfriend, and I know she always uses kiehl's. So I went to Macy's in Rego Park today. The guy first asked if he can have my ID, and I explain I left it in my car, he said I can't make a purchase without an ID, so I went back to my car and get my ID, and when I return back to kiehl's counter, thinking this time I should able to purchase the gift. It turns out he said "it is a fake ID, this is New York, how can I have a Philly ID." I was shocked don't know why he acted like that. I know I am Asian, I just feel insulted, racism and discriminated by that sell associate. I asked him, why the lady next to me can make a purchase of three bags of same sets plus tons of free gift, and I can't even purchase one. He said "he can't sell it to me." I'll never return to this Macy's again. P.s would not recommend this Macy's need some better customer service!! read more

the previous Sunday were buying makeup and mask offered a brand Dior and accept treat, arriving at our house, my wife had a totally red eye. the next day we went to the doctor and it turned out PINK EYE infectedand it has an inability five days disease. we returned to the store Macys Queens Mall and talked to people in charge of the Dior brand. and the response we received was totally bad attitude, told us she contagion elsewhere, four people surrounded us and refused to give us a solution. . read more

Macy's - Department Stores Near Me - Elmhurst, New York

I wouldn't recommend going to this store with a child in a stroller like I did today when their one and only elevator AND a section of their escalator doesn't work with their children's department being on the 4th floor. That was a lot of fun. Not the cleanest store for sure, disorganized, and employees there are not very knowledgeable if you can even find one to help you at all. read more

I use to shop at Macys all the time so I was shocked to see messy it was. My main reason for this review is Rats! Macys has a rat problem. Not mice. Rats. I was walking around housewares and saw the biggest rat ever. Enough Said. I went home. I really dont want to give them any stars at all. read more

I love shopping here. The staff is friendly and helpful. The jewelery and fragrance depts are the best. It may not be as big as 34st but they are a lot nicer. read more

i came to this store to get a pair of shoes as a gift for my female friend...never again at this macy's. the women shoe dept was in utter disarray and when i asked the sales associate to get me the other side of the pair, he said they didn't have it and so i had to look out on the floor for it. and with how that dept looked, there was no chance of me finding it. but i found a nice pair of shoes for my friend in charlotte russe read more