*This review is for the fragrance department of Macy's* I was looking for a modern, sophisticated cologne and the sales associates at the Dior and Gucci section were incredibly helpful. I initially felt overwhelmed by all the options, but after describing the type of scent I wanted, they guided me toward some great recommendations. They even included a few fragrance samples and a vial of a close second choice, which I really appreciated. Overall, excellent customer service and a very satisfied customer! read more

Macy's - Department Stores Near Me - Elmhurst, New York

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Ladies fragrances encounter by crude, rude CARLA.. On March 21,26 about 11:00 AM. I walked over to the CHANEL counter ( not the skincare and makeup counter .) I noticed a sales associate standing behind the counter and I said" good morning, do work for Chanel?" She very rudely turned her back on me and said " I WORK FOR MACY'S PERIOD!" Well, okay, I'd like to purchase a bottle of Mademoiselle please. " Don't you see that I'm busy." She never turned to face me, hence I snapped her photo from the side . I couldn't believe that she was so incredibly rude. I walked away and moments later she was standing with colleagues complaining about customers expecting her to stop counting her samples to sell something. Really? As a platinum card holder I expect a higher level of customer care and respect. I don't believe that she realizes how replaceable she is. I walked over to the CHANEL makeup counter where I made my purchase and was given a first-class experience. Photos attached are of that woman CARLA ignoring me and then complaining to colleagues., read more

Macy's - Carla, rudely ignored me as I was asking to purchase a bottle of Mademoiselle,she didn't turn around to face me. - Department Stores Near Me - Elmhurst, New York

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I placed an online order for Macy's same day delivery and it's been over 3 days and no items. I call to find out if I can just cancel or pick up items for a GRADUATION. They explain to me that they can do nothing about it and I have to wait 11 days to see if there is any thing that happens. So my same day delivery is sitting at Macys and they can't refund me or change the order to pick up so I can pick it up. Asked for a supervisor, America Baca, came on and did nothing for me. Asked to speak to someone else and she said there was no one else to speak to. So it's just on me to sit and wait 11 more days for my same day delivery made 3 days ago already. DONT order anything from online if this is the service. No help and they still have my money. They've stolen my money. read more

This review is for how star rewards is administered. When I returned something I got less in star rewards than I paid and no one in macys nor their 800 number knew why esp considering both receipts I was handed said I got the full amount of rewards returned along with one of these receipts also saying old I got less star rewards back. I think Macys should have enough trspect for their customers to train their personnel in why something like this would happen and not absolve themselves of any explanations as their offshore 800 help is an insult to have to call as they are just as ill equipped to answer any questions, give incorrect info and are impossible to understand. I do hope someone at ma ya reads this an makes some changes. read more

Store is suffocatingly hot, feels like little or no AC. We paid for two CK multipacks and of course upon getting home and opening them there were SECURITY TAGS INSIDE THE BOX. So they are completely unwearable. Cashier removed tags from other clothes but not these. One is final sale so unsure if we will even be able to return them. All this after standing in that store for hours feeling like keeling over from the heat and nowhere to sit. I genuinely can't remember one time I've left this location feeling anything other than regret. Absolute waste of time every time. Would never have left a review because Macy's doesn't exactly have the best reputation but this is really truly next level. Maybe this time I'll learn my lesson. read more

Macy's - Security tags INSIDE THE BOX of the item we (over)paid for. - Department Stores Near Me - Elmhurst, New York

This review is for the EV charging station. Didn't know that charging in Queens/NYC requires you to pay for garage parking plus EV fees! (There are other charging stations located next to gas stations that don't require garage fees.) Typically it's $6 for 2 hours, but still the garage fee adds up! We came here around 8 AM on a weekday. There were a number of Telsla and non-Telsla charging stations. There were a number of people just hanging out by their Telsla charging portals. I was confused why they don't just go inside the mall. And then I realized that the mall wouldn't open until 10 AM. Also later I found out that if you let your car just sit there after the charge is full, you will be charged with additional fees of idling. So when in NYC, you gotta do what the New Yorkers do. I ended up walking down and back up on the car ramps, fortunately no cars around because the mall wasn't officially open. It was around $15 for around 100 miles, plus $6 of parking fee. I'd say it's fairly reasonable for charging in the city. Convenience? Hmm, not so sure. read more

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This Macy's is on the smaller side, but it does have a good selection of men's clothing. That said, nothing can really top the Macy's on 34th Street, unfortunately. read more

Macy's is fine at this location. I always enjoy my visit. The employees are very nice and helpful never a problem with customer service. My concern with Macy's as a company is the fact that after years my daughter's Macy's card was canceled! She made a purchase today regardless and will reapply for the Macy's card. She was told she would get 20% off her purchase applying for a card. Her card was cancelled because she didn't use it for a while. So today naturally I freaked out even though I just received my new Macy's American Express card this week! It's good until 2027. The sale for bras was excellent so I bought two saving a bundle. $48 original price a bra for two bras that I purchased for $24.90 each. I really don't need anything else in the clothing or shoes or anything period. I guess I just don't want my credit card cancelled for lack of use. The bra felt comfortable and I'm sure it will last years. I bought my last bra at Macy's. My mother always said Macys is good quality and they have great sale prices. I'm still recommending. read more

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As far as Macy's locations go this one isn't bad. Nothing comparable to the Herald Square location, but that one is the grand daddy of them all. This one is located in the Queens Center Mall. As with Manhattan location there are multiple levels for women's and men's items. Some areas can be a bit disorganized, and the dressing rooms can be a bit messy, but overall it's not a bad shopping experience. Can get really crowded on weekends. If you time it right you can get decent sales here so never pay full price. read more

Macy's - Department Stores Near Me - Elmhurst, New York

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I do not know if this is my favorite Macy's location. The parking is horrendous and there is congestion all over the place. However, when you find an employee who is gracious, professional and genuinely helpful in the midst of demanding customers who are not always considerate of the long lines they are causing given how they ask the same question over and over again, you have to take notice. Ayesha at Customer Service helped me with a return when my wifi did not deliver the information in the time expected. She actually helped me more than the 1800 number that simply did not care about me and was inflexible. Ayesha was kind, empathetic and did her job with the patience of a saint. read more

Cool stuff n a fashion show I attended on Mother's Day weekend I had fun watching it and being in it read more

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Nothing is compared to 34 street Macy's but overall this location is great with their inventory. The store has 5 floors including the ground floor dedicated to exclusively men clothes, accessories, and shoes. The first floor has: jewelry, customer service, juniors department, shoes, makeup, and handbags. Second floor: dedicated to exclusively women's clothes and lingerie. Third floor: is all about home products and luggage. There's a top floor which is exclusively for children and often you will find women's winter jackets as well. This is a busy location especially during the weekend and street parking is a hassle in this area. There's a parking lot at the JCPenney wing and Macy's wing that is charged per the hours. Probably that is one thing, I don't like is the lack of availability of free parking but then this a congested busy area. They have great products as I usually get the items I need. If you love Godiva they have a section for it on the 3rd floor also you can find small items at the registers. Overall the store is clean not exceptionally clean but it's good. Employees for the makeup department are great as they are willing to help always. During my recent trip, I wasn't happy with the customer service department as they were truly lacking common understanding about the importance of meeting customer expectations. First of all there's no clear signs stating the line for pick up is on the right and returns on the left. Very few employees available at the register to expedite the process of returns and pick up. I saw like 2 employees standing and just giggling when the line is like extending to the juniors department. For pick up they only had 1 employee working and the line was long. I am not sure how is it possible for 1 person to go back and forth to pick up the items from their storage. That is poor coordination by the manager on duty. Simply taking 1 star off for customer service!! Otherwise I love Macy's!!! read more

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Salamander stores are selling low quality shoes. Prices are too high. If you buy shoes and realise they are not comfortable you cannot return them even if they are not used. Saleswoman are extremely rude and start to yell if you asked them to be more helpful. I am never going to buy anything in these stores and advise same to you. read more

Macy's - The store where I was harassed. - Department Stores Near Me - Elmhurst, New York

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So being a Queens kid for life, this Macy's and this location truly has a special place in my heart. I don't know what it is that makes it stand out more than the others but the customer service is unbeatable the people that work there at this Macy's, or truly genuine, who care for the customers needs in this day, and age of online commerce and shopping, and to me, nothing beats an experience of walking into Macys and receiving help, and I hope others get to experience this at this location. Gabriel, Jacob and Nelson were excellent and helping me find some of the perfume and clothing that I really really liked read more

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Once my mother told me do not simply spend hard working money in this place. As I bought my Reebok Tshirt, it cost $40 at least, which is after discount from $60. I can buy that kind of Reebok Tshirt at original of $25 or below. Since I am a saving guy a kind of Gen Zero, I abided with my mom word not to shop here for t-shirts. In short, too expensive even it is discounted, and queues are always long taking time to serve customer by customer, which is very frustrating, and they closed down some registers, the possible cause of longer waiting. Damn, please try your best guys, whenever you have chances please motivate your staffs not to think about money and don't think anything personal; that's how this place has less and less customers and never feeling completely satisfied here, including me everytime I shop here. read more

This review is specifically for Nelson in the mens department who literally was the most helpful store employee I've experienced anywhere all year. He was so patient helping my friend pick out an eggplant suit, shirt, ties, shoes, everything. He answered all questions in a polite manner, was genuinely interested in finding the perfect color schemes, and showed exceptional patience even though we took over an hour and finished 15 minutes before closing. Great customer service. read more

Excellent customer service in the toys r us kids section at this location, I am highly impressed by the kindness and professionalism of the staff here. read more

This macys is a dumpster fire. Simply wanted to get store credit for some gifts and use that money to buy something else. Instead, a comedy of errors resulted in me being told after an inordinate amount of time that the "system was down." So if the system is down, apparently, store credit cannot be processed. There was no solution given. Not totally the fault of the incompetent staff, but it makes it ever so obvious that all these big box stores are going to fail. read more

Terrible service, won't honor mark down stickers after you wait in line for 30 minutes, rude

The lady in the Lancôme section with short black hair and blue eye shadow was very rude, we asked questions and she didn't answer. We made a purchase and she charged me for a bag and didn't even give me one. I had to ask for it. The customer service was terrible, won't be coming back there. read more

This is always my to go store whenever I need anything while in the City. There's always something going worth stopping by to watch or see while in Macy's. It's always bustling with a busy crowd, activities and sales. Depending on what you need, there always a great selections to choose from which are affordable. Great location in the City amidst the shopping district in Midtown. read more

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A once highly desirable place to shop has finally reached the bottom .... with brands front lined items on the hangers starting at Medium & Large for DKNY and Calvin Klein - also in house low end like "Polly & Esther"...really??? Not surprised they are closing many locations. If your shopping juniors - Forever 21 and Hollister are perfect. Do not waste your time at Macy's. read more

Macy's - Department Stores Near Me - Elmhurst, New York

This is a large department store inside Queens Center Mall. Macy's spans five floors. There are a few directories/maps, but they really should have more. Macy's hand sanitizer dispensers work, which is becoming less and less common in most stores. There are price checkers everywhere. Most of the escalators inside Macy's worked, unlike the mall's escalators. read more

Macy's - Department Stores Near Me - Elmhurst, New York

It's second time already I bought online on star rewards days and Pick at store and I don't earn points it's really disappointed with Macy I thought they will gave point anytime bought on star money days Sent from my iPhone read more

This Macy's sits inside Queens Center Mall. Shopping on St. Patrick's Day 2012 was not as crowded while nearly half of NY is out at bars, restaurants with their shiny green on. This Macy's organize stock by brand designer's name not by size whilst customer service is menial, a far cry from mediocre. The clothing appears very dated to 1980s era yet will make patrons go bankrupt with their obscenely overprice. Our party of two were ready for payment in the women's handbag department for the one register is flooded with associates mingling amongst themselves and customers flocking in a state of disarray without formation of an orderly line. Thereby, with great frustration we hitched on the women's fragrance and makeup counter for payment, which thankfully the associate was sprightly eager to accept us. read more

Macy's - 9015 Queens Boulevard, Elmhurst, NY - Department Stores Near Me - Elmhurst, New York

The worst furniture delivery ever. Macy's is the worst. Actually Macy's customer service is the worst of the worst. They hang up on you every time!!! DO YOURSELF A MASSIVE FAVOR. DO NOT BUY A BED FROM MACYS!!! read more

The restroom cleaner lady near Abercrombie kids is so rude. Short lady. The floor is so slippery. Bathroom stinky.

I treated myself to new clothes via Macy's online website. Once they were delivered I didn't like the way blouses looked nor felt against my skin. Although the blouses were women's clothing they looked awfully small. Quite honestly I think they were juniors. I came here to return the items. I first stopped off at the shoe department not really sure if they'd take my return. The male employee I encountered was extremely professional and sweet. Although he was unable to take my return he directed me exactly where I needed to be. He said I'll have to do my return upstairs for Women's clothing, but said to try the juniors section first. He was right. The second employee I encountered was just as nice and professional while helping me with my return. read more

The prices are not too bad, however i have never experienced a worst service in my experiences with macys. I generally go for the perfumes and the perfume ladies are super helpful and gracious. However yesterday went to the male area by the suits and felt like most if not all employees were not there interested to work. They were talking amonged themseves while lines formed by the suits cashiers. I felt like i was an inconvenient to them. 4 ppl behind a cash register 2 working. 1 talking and 1 helping, but just by pointing directions. He didnt give one step out of the little area he was, even after someone from his colegues told him he should take me to the area i needed to go. I am rrully disturbed by macys and the way they let their employees behave in front of customers. Sadly to me i spent more time thab i wabted to over there due to poor direction and assintace from the employees. Spent less than i was planing on due to time wasted for one item. read more

Should have no stars absolutely horrible never again. Saturday no employees are on the floor to assist on 3 floors yet the shoe department need 4 people behind the register DO NOT COME HERE SAVE YOUR TIME AND MONEY read more

There is absolutly no staff to help in sight and only one staff member at the cash register. The clothes are ugly and too expensive for what they look like. The store is very messy with everything just thrown everywhere and there is no order to where the clothes are stocked. Even the expensive purses are ugly. Plus everything is overpicked and mostly nothing to buy in the store. So the store is basically empty. I think staff are too lazy to restock items. read more

This jerk tried to convince me it's my faults Macy's order pickup system gave me the wrong pickup date. If your order system gives me a pickup by date why would I not use that date? It's obvious staff took parts of my online order and then marked it as returned. I'm expected to just leave while 400 worth of merchandise was charged to my card without a refund. Such poor management at this location. read more

Macy's - Department Stores Near Me - Elmhurst, New York

I've been shopping at this Macy's on and off for the last 18 years. I just got a Macy's credit card at the store in Flushing where I made my first purchase, they were very gracious in giving me my first 20% off and at this Macy's at Queens center mall they make sure that I get good discounts or any kind of presale discounts so wherever anyway I can save money! lately I've gone here several times in a short amount of time and the store is busy but there's enough employees to help you in most departments. The employees are considerate, helpful and fairly knowledgeable and the store isn't too messy. Today I came in to return a pair of shoes. they very gracious and excepted them back and in return I bought two different pairs. Fiorella who is my sales girl was very helpful in all aspects of getting me the correct size and even told me about the extra 30% off presale. I definitely Will continue to shop at this Macy's since there's a nice selection of things to buy and the prices are affordable like any Macy's department stores. The only thing that I think is a problem with Macy's is that they need to open more registers the lines tend to get very long and I see a lot of customers frustrated and the last time I was here I was walking around looking for an open register and so I purchased clothing in the handbag department. Most importantly the customer service at the Macy's Queens center mall is very good and very helpful at least both times that I've been here in the last week! read more

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I'm not entirely sure why the Macy's in Manhattan, Brooklyn and Queens all look unkept but they do! Where the sales teams are nice, if you catch them on a good day, I feel that if the store actually looked better the staff would feel better. I have a coworker that used to work here and even she agrees that the management needs to be reconstructed. She told me there really no sense of leadership here and honestly you can tell. As soon as you walk in it almost also seems there is no help or supervisors. Just security guards. Like a prison. She mentioned that on her training it was only about 2 days worth of it with a computer and no one was there to answer questions had she had any. Again, if you walk into any Macy's you can tell that the staff isn't trained properly. That's if you ACTUALLY see them on the messy sales floor. You'd think that Macy's would have more pride in training their team and putting money into the run down spaces they occupy but they don't. It's sad. UPDATE: More than 100 stores are closing. Seems they got the Memo read more

Macy's one of the 2 anchor stores at the Queens Center Mall. This store is quite large and has the wide selection you'd expect to find in any Macy's, with the same level of quality goods. I've personally been very lucky to find very nice men's ties and a suit here for a last minute dinner when I was in town. It's not the same as shopping in the flagship store on 34th Street if you're not from here, but if you are just in need of something and are in the area, I recommend this location. Starting in 2006, this location stays open around the clock for Christmas shopping--hopefully they will continue the tradition this year too. read more

Don't come to the Macys at Queens Center Mall if you're a woman searching for clothing. Just don't. ALL the fitting rooms at this location are closed. Even the fitting rooms for the expensive occasion dresses are closed. Also - the lines are long, and slow. Partially because there are so many returns - because - you guessed it - the fitting rooms are closed. Makes no sense. The fitting rooms in the Manhattan store are not all closed. The fitting rooms in adjoining counties (which have HIGHER coronavirus rates) are open. But.....if you live in Queens.....they're closed. So frustrating. This has never been a good Macy's. But now its a miserable experience. Also - don't think about calling ahead to ask - The Queens Blvd Macys doesn't answer the phone. read more

I rarely come to this Macy. It has been so many years since I have shopped at this store. Have been visiting relatives and someone needed pants so we decided to go shopping. So much has changed in this neighborhood and Macy's has changed with it on the downside. Here is my review. I rarely give 1 stars but this Macy's in Queens Center Mall you so deserve this and hope someone in your training department sees this and makes some necessary changes. More employees aside from 1 at a cash register. if this is the case then have checkout machines that we can checkout ourselves like at the grocery store. We do not like waiting 20-30 minutes to be rung up at the cash register. A) 1 person at cash register on the second floor in the women's section. I looked at two other cash registers in the vicinity and there is 1 person there too. Listen up Macy's- More people shop on the weekends than on weekdays. Takes forever to be rung up at the cash register. B) What's up with service here at Macy's? I asked employees where the cargo pants are. None of the employees knew anything? I employee pointed finger to the left. The customer online pointed her finger to go to the right. Oy Vey! Are we all tourists here at Macy's. Macy's training department and corporate you are not doing a very good job with training your personnel here. Love your endless commercials, yet when you walk into this Macy's it's a zoo like what another Yelper wrote. Employees here are lackadaisical and do not care. Cosmetic counter- Girls laughing talking with each other. No wonder counter is empty. Cosmetic girl stands with perfumed scented card by the escalator and just stares around. Says Hi... want to try a sample... to a guy and tries to give him a sample. What's up with that? All the other people that just walked by you don't exist. LMAO. C) Ambiance and the feel of the store when first walking in at the Men's section on the lower level is a whole different ball of wax. Guys in Red Jackets milling around and watching you as you shop. Lots of security here folks which means prevalence of theft is common. Not such great vibes shopping in any store that makes you feel this way. Want to hear something crazy? Shorts for $39.99 have this security ink thing clamped on fabric and Ralph Lauren Polo shirts are chained up like what they do to leather coat in the winter time. D)The atmosphere of Macy's has changed so much since I was a kid here. The quality of merchandise here is of a lower quality. Some of the products here are from past seasons. I will not be visiting this Macy's again. Not worth my time nor energy. read more

Shiela, the Dolce Gabana vendor at the men's fragrance counter was amazing. She not only helped my husband and I choose the best cologne for him but went above and beyond and got me the best fragrance for me from the womens counter on another floor. She also made such great suggestions and worked so hard and was so knowledgeable that we ended up buying 2 sets for each of us AND a special polo bear bottle for my son. They had an etcher there and we were able to get my sons special edition polo bear bottle etched with his name. Shiela doesn't even work on commission, She gave it to the man at the register, but she knew her stuff and was so friendly and helpful. She also got us a few small gift with purchases. read more

First of all, the name of Macy's just run down hill having this store at this location because is most of the people they hire here are all so ghetto I was at the Men's department last week, the place was a messed, all the clothes people opened it and tossed it back unfold, and no one is on the floor to clean it up, even though I was looking for all the brand names clothing like DKNY, Tommy Hill, CK, Kenneth Cole etc, but standing there looking at it I felt like I'm no different than standing on the side walk in Chinatown trying to buy the fake stuff So finally I found couple of shirt I like and I just wanted to pay for it and get the hell out of there. I went up to the cashier, and she looked at the shirt and she tossed it on the counter said; they is no price tag on it. Few second later she picked it up again and looked around it and tossed it back down, and this time she TELLING ME; is not price tag and ASKING ME; where is the price tag? At this time I am running out of patient, I asked, when in the hell did I got a job here that I'm suppose make sure all the price tag are on the shirt? This time I picked up the shirt and tossed it back at her and I walked away, I got money, and I'm sure someone else will be happy to serve me, I don't have to take this BS I was on my way out and the more I thought about it, I'm thinking you know what? I'm not going to let her get away with this, I'm going to go report her. I went into the Macy's sale office, soonest I walked in, these two women are busy talking and surfing the internet. Oh..how nice to see that my first thought I explained to them what happened, and one woman picked up the phone and called the Men's department manager and asked him to come down to the sale office because a customer would like to complaint about what just happened up stairs. I waited, and I waited, 15 minutes later the phone ring, and the woman answered and she said; Well, the customer wanted to buy some shirt but the sale person wasn't helpful....... At this time I was about to kill somebody, he have me waited 15 minutes and he now calling back asking what the complaint was about? GET OFF YOUR FAT ASS and walk down here and find out, you moron!!!! I told them all now I see why all you loser are here working on a minimum wage, and guess what? 10 years later you will be still sitting on the same spot at the same job, maybe making extra .25 more, and is not because you deserve the .25 raise, is because Macy's felt sorry for you, AND don't have any kids, because they're going to be moron's like you all!!! I zoom out of there, NEVER GOING BACK!! Worst customers service EVER! read more

I came here with my wife. The Macy's here is fairly big and a lot of people come here, it can be busy at times. My wife came here so that she could buy some shoes and we were helped by a representative at the shoes department, that made us wait for a very long time before we even got anything. The representatives at the shoe department get commission it appears because all they want to do is give you their name and remind you at checkout, say their name. Well, the representative that helped us barely helped at all, she made us wait a really long time, and became a waiting game. After all the inconvenience, she still expected us to tell the cashier her name so she can get the commission. We purposely forgot the name so she can't get the commission for the lousy job that she did. Getting a shoe from the stockroom and ignoring the customer for 10-15 minutes is not customer service at all. We haven't come back to this Macy's ever since. My experience at the men's shoe section was much better, that's why I'm giving this rating 2 stars rather that 1 star. read more