Cancel

Open app

Search

Macy's

2.7 (295 reviews)
Closed 11:00 am - 8:00 pm
Updated a few days ago

Macy's Photos

Recommended Reviews - Macy's

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Nohely M.

Stopped by briefly to pick up an item this past weekend. I placed a same day online order and received notification after an hour or so that it was ready for pick up. Located on the first floor, closest to the west side garage area of parking lot, it is much easier to get to the customer service area if you park on this side. There was no line upon arrival and received my item quickly. Service was fast and pleasant overall.

Laurie Y.

I shop Macys often because there are so many establishments located in Kahala Mall. I always check the Last Act area where woman's apparel is marked down 60-80%! What a deal! You never knows what merchandise becomes available or when it gets marked down all the way to 80% off! It's a "hit or miss" because not all sizes are available! It's like a treasure hunt! I found 2'"Amazing finds"! 2 designer dresses for $50! Also, customer service here is "top notch"! Today, Holly helped me! The other day Sandi was able to assist me in my purchase! Both ladies are very nice, friendly and provided Excellent Customer service by providing me a Macys Garment bag since I bought long dresses! Please recognize Sandi and Holly for making the Macys shopping experience fun and satisfying!

Manal
Ariela N.

The service in this Macy's is great. Especially from a particular employee named Manal. I was looking for a specific shirt at Macy's that showed that there was 1 of left. When I asked another employee they told me that there was none of that shirt left. But when I asked Manal, she looked in the store, in the back, and used a tracker to find my shirt. She is such a hard worker and kind person. She needs to be appreciated and compensated for her great customer service. Thank you Manal for your help. (This is from my mother Armineh)

Chanel samples and headband

See all

5 months ago

Helpful 22
Thanks 3
Love this 18
Oh no 0

9 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

11 months ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 2
Thanks 0
Love this 3
Oh no 0
Photo of Ksyu R.
4
34
16

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of T W.
0
15
0

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of K C.
27
100
14

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 13
Thanks 3
Love this 9
Oh no 1
Photo of Ryan O.
205
103
26

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Helpful 1
Thanks 1
Love this 0
Oh no 1

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Luz
0
4
1

4 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Luz C.
0
41
3

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sami D.
0
112
13

6 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Bryce V.
23
120
39

2 years ago

Extremely easy to make returns and the parking is brilliant right there in Burbank. Very peaceful and very quiet and the workers seem nice.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ali M.
0
16
4

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Adi S.
0
13
6

1 year ago

Janna Moscovyan, the beauty manager, is very helpful and awesome! Thank you for the help, we will be back to see you again soon!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

6 years ago

Helpful 9
Thanks 0
Love this 9
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Q D.
3
128
20

2 years ago

Great macys found everything I wanted lots of fitting rooms good quality clothes and pants pricy has multiple floors and lots of perfumes

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Josh K.
253
20
3

1 year ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Sm M.
1
232
2352

4 years ago

Helpful 4
Thanks 0
Love this 1
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Aims V.
645
513
1906

3 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of Anna G.
0
32
10

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

Page 1 of 8

Ask the Community - Macy's

Review Highlights - Macy's

I went to the Macy's in Burbank today in an effort to start finalizing my suit choices and purchases for my groomsmen and I.

Mentioned in 3 reviews

Read more highlights

New Star - Levi Strauss & Co. blue jeans

New Star

(58 reviews)

$$

I walk in and I say hello. I walk towards the shoe department and browse. No employees come up to…read moreme and I'm in the need to buy a pair. I walk to the Jean area and find a pair but I only find one in my size no other color to choose from. I walk around holding the jeans in my hand walk by an employee doesn't say a word to me. I look at the Dodger tshirts and I decide to put the jeans back and walk out. I get to the door and leave and both employee don't say a word to me. They were not busy. This kind of behavior is unacceptable and as a loyal customer I won't be back. I have two other locations near me and I always went to this one because customer service is king to me but this is a new low for me. 25th of October 2025: last time! 1040-11am

Amazing service and a great selection of the clothes and styles I love to wear. Everything was…read morereasonably priced and there were a lot of items on sale. I loved the available colors and sizes of Levi's jeans and they had dressing rooms available for those who want to try items on before purchasing. This is the kind of store I would have loved to spend more time shopping in. I definitely will when I am feeling up to more adventure. There is a whole wall of branded Dodger's gear, a wall of JanSport backpacks, lots of brown, black and red plaid flannels, stuffed animal toys (like a bright blue whale!) and lots of fun printed t-shirts and jackets. The folks who were there helped to carry things to different parts of the store for me (since I wasn't able to on my crutches) and they were great about checking in just the right amount as I browsed. I was able to find the perfect pair of jeans and I left feeling really welcomed. I will be returning soon to check out more of the offerings very soon. I loved that they had clothing for skaters and also styles that were very punk rock.

Al Weiss Men's Clothing

Al Weiss Men's Clothing

(937 reviews)

$

Downtown

I cannot recommend this store enough!!!…read more I procrastinated on picking up a suit for a wedding this weekend, went to all of the usual places in panic on Thursday afternoon, Macy's, Nordstrom, etc..., and couldn't find anything I actually liked for the prices I was going to have to pay at those spots. Came home Thursday night and Googled "last minute suits Los Angeles" and came across several Reddit threads recommending Al Weiss Men's Clothing. Made it over to them at 10:30 am Friday morning and a gentleman named Eduardo quickly assisted me and helped me find a great suit in the exact color I'd been looking for (deep forrest green) immediately. The price was incredibly fair and Eduardo pointed me to Silver's Tailor Shop across the street to have my new suit quickly fitted to me. By 11:15 am I was headed home, at 11 am the next day I picked up my new suit from Silver's and it fit perfectly. At 4 pm yesterday I arrived at the wedding feeling very good about my purchase, and the new suit got me compliments throughout the entire event. Been spreading the good word about these guys for the last 48 hours and will definitely be back to them for future suit needs; hopefully on a less aggressive timeline.

Been here a few times for various family members and now , unexpectedly, I got a suit , shirt, tie…read more, belt and shoes for $220 . I probably already have what I need but now I know everything is first time worn for my son's wedding. Came in with my son for something completely different and walked out in less than an hour with the help of. F E R N A N D O ! ! ! Thank you for making this a painless. Experience !!!! ts

Macy's - deptstores - Updated May 2026

Loading...
Loading...
Loading...