Associates were VERY unhelpful. I was waiting to be helped at the jewelry counter for almost 30 minutes with little more than a glance. A woman came in and the associate went straight to her asking if she needed help. I do not appreciate being ignored and WILL NOT be shopping here any longer. read more

Store is very disorganized. I was shopping in the dress clearance section and there was a sign on every rack that said extra 30% off clearance and an extra 15% if you open a macys card. I spent time looking and trying on dresses just to find out at the register that they were priced as marked. I told her about the 30% off sign on all the racks and she said "I don't care what the sign says if the register says it's priced as marked". Not shopping there again. read more

Online ordering sucks!! Over two weeks ago I ordered a bed in a bag special online and never heard when it was in. The chat person said it was in to come and get it, I cancelled my order because I bought elsewhere. was promised a full refund, which I never received. Then a week later they sent another email to pick it up. I chatted again and said to cancel my order and give me my refund. They promised it would be refunded Monday. Nope, still have my money! Now the chat feature does not work. Never ordering from this New York transplant! YOU GUYS SUCK!! read more

This review is for the jewelry department. I came in a little after mothers day to buy some earrings. There were two very tall white women with blonde hair working there and they LITERALLY ignored me the ENTIRE time. I kept trying to get their attention and they just stared at me then continued helping other customers. When one of the women was done with who she was helping she stayed on a computer while i kept calling to her. Someone approached her and she started helping them. I was quite literally right next to her. The girls at the jewelry department are RACIST as hell. I was the only darker person there and they made sure to let me know i wasnt welcome. Im never coming back here!!! read more

This store hasn't got any better since I wrote my review three years ago, and I don't understand how it stays open! The ladies in the cosmetic department, who were very nice and helpful, and I bought a nice perfume after their suggestions of a few of them. BUT the rest of the store was full of very rude, very lazy salespeople. Nobody wanted to give me the time of day. I was in the men's department, fine jewelry, and lingerie, and bought nothing but my perfume. On top of that, big signs advertising certain percents off the items, and in very, very, insignificant small lettering, it said the discount only was to be applied if you opened a Macy charge card. Otherwise, you paid original prices. No sales there. Macy's, this is why more and more people are shopping on Amazon ... NO LOYALTY , NO CUSTOMER SERVICE, AND RUDE PEOPLE WORKING FOR YOU. read more

This is a great macys very comfortable waiting areas. nice and clean bathrooms. they also have good sales.

So disappointed by the customer service. When I asked to find a larger size of a dress they said they had it but couldn't find it. The older Indian woman by dresses didn't offer to try to find it somewhere else and said I could call other stores myself read more

In the women's section this store has become a dump. Of course the designer sections are beautifully organized and pristine but the Macy's label area is horrendous. The areas of the final markdowns used to be very nice and all the sizes were in the right places. But not anymore! Heading over to Carsons. Permanently. read more

Very unfriendly and not helpful staff. I wanted to spend money but waited in line forever. Only one person is working in one department, so unhappy would not even say hi or smile. So my money will be spent in a different store! read more

Hi ALL - This is Sonila M and I wanted to let everyone know what a great experience it was working for Clinique @ Macy's Fox Valley Mall! The counter Mgr. Heather S. was very motivating, inspiring and just an overall great manager. Heather led and supported the team in a very professional manner. Her manager Barb was equally nice, supportive; with a clear vision for the broader team. The knowledge and experience I gained during my 11 months of employment with Clinique was great stepping stone for my career. Thanks again to the Clinique Team & wish everyone all the best. Sincerely, Sonila M. read more

I have tried calling the store 4 days this week to discuss an incorrect charge. Wanted to purchase new mattresses. I had to go back to the store 3 times before someone was actually working in this dept. No wonder sales are down. Finally, ordered 2 queen mattress sets in the store and called back the next day to order a 3rd queen mattress set. Myrna was to match the same pricing, but did not. I am trying to get my price adjusted and mattresses are being delivered this Saturday. Yesterday, after finally calling the main number and being transferred 3 times, I got a person who could not help me. Then, she tried transferring me to a manager, but manager was with a different customer. Manager was to call me back. 24 hrs later, I still have not gotten a call back! Highly disappointed in the lack of service and staffing. Is anyone there ever??? read more

Went in yesterday looking for a dress for a wedding tomorrow. Management needs to stop being lazy & do more to properly train their associates. There were dresses all over the place, a ton of dresses on racks not on the sales floor, same style dresses were just hung on whatever rack scattered in the department but what upset me the most is one particular dress I found. It had a tag half ripped off but it shown a sales tag (red line with orig. & price). The ACTUAL sale price was the part ripped off. It rung up for the original price so I asked to speak to a manager. The manager stated the dress is still the original price & I explained why is there a sales tag on here & she stated, "Oh well it still says $99.00 on there- yes BUT it had a sales tag on there & it stated ORIG. THEN the price. As a consumer, it is not MY FAULT your STAFF didn't correct the price. It was a worn out dress from prom season anyway (prom was stated on the tag). Anyone who has shopped at Macy's KNOWS when things are supposed to be on sale from previous seasons & certainly know what their sales tags look like. LONG STORY SHORT FOUND THE SAME DRESS IN MUCH BETTER CONDITION at the Macy's in Schaumburg & I INDEED WAS CORRECT- it was a dress 77% off. It is not about the price, just the principal of Macy's workers especially management wanting to do NOTHING to look into their own mistakes. Don't go to this location. Take your business to another Macy's where the clothing is taken care of & you get more for your money. read more

Macy's - THIS is the dress found at Macy's in Schaumburg with the correct pricing while Fox Valley Macy's chose not to look into THIER OWN MISTAKES - Department Stores Near Me - Aurora, Illinois

The service at this store is atrocious. I called in looking for a particular jacket and they put in on hold for literally 20 minutes while I could hear the sale associates laughing in the background. What a terrible way to treat a customer. Go to Nordstroms for better service and clearance. Don't bother wasting your money here they don't appreciate your business. read more

Can't speak for all the departments as usually they are short staffed this time of year. However, the fine jewelry department manager V. and associate E. are some of the best I have done business with. Mark in the salon is great. Often times in retail people are not acknowledged and these are exceptional. Will do all my fine jewelry buying with E. read more

How nice is it that in this busy Holiday time that their employees are all so friendly and pleasant. I returned a coat this morning and was very surprised at the exemplory customer service I received. Kudos to you Macys for winning back my business! read more

If you are looking for a fabulous hair dresser who knows all the latest trends and is always willing to listen to your ideas then Mark the hairdresser is perfect! I have been getting my hair done by Mark for over 8 years and just love him! Whenever I know I have a hair appointment it totally picks me up for the whole day! read more

I would have liked to rate this review with no stars but I had to choose at least one star in order to post my review. I was at Macy's on Feb 1, 2016 during the day in the Men's shoe department were I was going to purchase some ties for my husband. I was discriminated against because I'm a African American woman by the white woman working behind the counter who refused to acknowledge my presence but acknowledged the white man behind me even after he told her I was there first. Macy's you must do better, professionalism means everything in business. Employees must set aside their personal feelings when dealing with customers. Simply put it can cost you your bottom line. read more

Not thrilled with the service I received at the Chanel counter today. I went in expecting to basically be doted on (not because I think I should but more so because that's just how the employees usually are). What I got was the exact opposite. Walked up to the counter and knew exactly what I was looking for. I told the girl I wasn't sure of my foundation color but took a guess. Well s*** wouldn't ya know, it's like I'd pissed in her Cheerios asking her to show me the colors. She acted annoyed opening the bottles for me, kind of huffing and looking around while I did a swatch on my wrist. I settled quickly on the second shade. She rings me out ($112 for TWO products hence my expecting better service) and hands me my bag. I say thank you and get a cold "you're welcome" in response. No "have a nice day" or "thanks for stopping in". I mean, I work at freaking Walgreens and provide better service to customers spending 50 cents let alone over $100. Maybe I went in expecting too much, but based on experiences I've had at the other booths within Macy's, this was not a pleasant one. The only thing making me not completely regret just buying the items from Nordstrom online is that the foundation shade I originally selected would've been too dark. However, now that I know, id definitely go online before having to feel like I'm "bothering" you to service me. read more

While I was NOT thrilled when I learned my beloved Marshall Fields was going to be a distant memory for NYC super department store Macy's, I have to admit I have adapted to the change well. The Fox Valley Macy's isn't the best store within the company BUT when I had a major concern it was addressed with prudence and the utmost professionalism in a more than fair manner (a HUGE thank you to Dilshad Ikramullah). The management team here is very sensitive to their customer's needs and concerns and are more than happy to listen to any complaint or criticism or compliment you voice. The Macy's here is also always offering very good sales that combined with coupons or WOW passes are HUGE bargains! My favorite thing is the clearance selection though, especially in the women's designer area. That is one spot where there is a great variety and something for everyone. It's nice to be able to buy something really nice and get it at a discount! read more