Poor service! Miss the old store manager who actually attended her customers and had a great team…read more Sad to see a decline in the torrid environment!

I was taken aback when this store first opened and I visited with my mom. They had a lot of goth…read morelolita type apparel, for plus sized beauties. I didn't find anything to purchase back then, but I'm very glad I checked in again recently to get a pair of the best v-neck (without those silly shelf bras) cotton stretch camis. Very awesome and a total staple for me. They followed up my purchase with some fab deals on their website so I'm stocking up on these great wardrobe staples. They have their own sizing format where size 0 is 12-14 and 1 is 16-18 and so on... so it takes a little bit of research, perhaps on their website ahead of time, to figure stuff out...though the ladies who work there are happy to give a helping hand too. Not only that but I found out that they have a free shopper card club with discounts and all kinds of good stuff. Very cool shop for young'ins as well as others looking for wardrobe staples (you never know unless you look, right?). I'm very happy.

Came to the mall to do some late day shopping. The fiancee needed some work clothes, so we decided…read moreto stop in. We walked around a bit, and she tried out some clothes. She didn't buy anything. They have a wide array of styles. I picked out some tops for her to try on, but unfortunately, the sizes were limited. I thought the store's staff was friendly, and they were keeping up with the customers and fitting rooms. They were definitely hustling. Overall, a decent store.

The manager of this store is rude and doesn't want your business. She tries to close the store…read moreearly and discourages trying anything on. Once a year I'm in town and always visit this store. A lot of my wardrobe is from Loft or Ann Taylor. I browsed the entire store and picked out a big pile of things to try on. I asked to start a fitting room and instead of helping out they just told me to put my things in a room. So I put many items in there and kept shopping. When I went back to try everything on everything was gone, the fitting room was empty. It turns out the manager put everything away. She said the store was closing in five minutes so I couldn't try them on anyways. No apology, no attempt to find the things she took. I checked my watch and the store didn't actually close for another ten minutes. Plenty of time to try at least a few items on. There were two other people trying things on as well. The manager kept bugging them, are you finished the store is closing, in a blunt rude way. She needs lessons in customer service and shouldn't be managing this store.

Let me start this off by saying I love Old Navy in general. The sales are nice & quality is awesome…read more but at this specific location the service here is absolutely awful. Was waiting in line for what felt like forever, meanwhile the staff doesn't seem to care at all. Everyone working here moves at snails pace. It was a busy Friday afternoon & they had 3 ppl on the registers just wasting everyone's time. This lady came in trying to return 10-15 items that she bought online. Instead of having staff help the 8 people waiting in line to check out they would rather have 2 out of the 3 people working behind registers help the lady with her returns, all 2-3 people were literally helping the one lady with the returns. Also I wrote this review a day after so I'm not just mad in the moment.

Not impressed. A forty dollar child's sweat suit? This is Old Navy, not Nordstrom's. I went to get…read moremy nearly tween some play clothes and received sticker shock. This is the lower priced gap. I have only shopped there twice. Nothing catches my attention, so I went for my daughter. The employees were helpful. But as a friend said, go back in two weeks everything will be four bucks. Target here I come...

Once i walked in, a man went into the store and started following me and stopped following me when…read moreI got out of the store. Also, I bought a shirt and new shoes for 72 dollars. Way too expensive. At checkout, the person at checkout, aka the cashier, said that the checkout is broken, so I checked the self checkout. The self checkout is broken too! What a waste of money.

I came here this morning and there were few people inside. Luckily since I hate crowded and too…read moreloud backgrounds. I went to the bath towel section. I choose to buy white since it's too clean for me. The cotton was thick and not dry. It was comfortable to use. I purchased 3 pieces of it. After that I went to the mens section and bought a jacket. There are a lot of different varieties of jackets. I chose a thick jacket that is good for casual outfits. It was too expensive since the quality was really good. When I went to the counter there was a long line. It took a minute before it was my turn. How I wish their service was quick.

Love this store, great finds, great staff. I got a really nice pair of jeans and had tons of other…read morequality items to look at, nice shoe selection too.

The girls seem to racially profile, they're rude and never asked if we needed help and kept…read morestaring and following us around. It was overall a uncomfortable experience everytime we've gone and at first I thought it was just overthinking but no they're racist lol

This location is amazing! Why you ask? The lady working in the dressing room area is an angel! She…read moreshowed me clothing that I would have never considered and I look and feel amazing in them!

The customer service is lacking in this location. I've never been greeted when I enter the store…read moreyet the sales associates seem quite friendly to other customers.

I had a phenomenal experience at Aritzia last night!…read more I had come in shortly before closing and I understand how annoying it can be to have one of those last minute people come in but I was treated with nothing but the utmost respect and kindness. As expected, ( you can never go into an Aritzia not falling in love with everything you see lol ) looking around I found so many pieces I just fell in love with. I had grabbed several things and immediately a worker there came to take them for me, grab my name, and set them aside for a fitting room! It was so thoughtful and it just elevated the experience of shopping without having to carry a bunch of clothes around. Once I was done browsing I headed to the fitting room area where my things I had picked up were set aside for me. I then had a pants apart of a set I was in love with but was a size too big not work out too well for me. :(( Yet the kindest girl there looked immediately if they had a 00 to pair with my top on hand which they did and they ended up working perfectly! This is one of the few stores that has sizes in tops and pants that fit my waist measurements perfectly!! :)) Once I was done trying on everything the same girl who had set aside my things took everything that didn't work out for me and didn't let me carry a thing! They truly value their customers and go above and beyond for customer service, satisfaction, and experience. The atmosphere is very clean and orderly. Everything was racked neatly and in place. There wasn't a sign of anything un-orderly or messy. Oh my gosh and the fitting rooms( in pictures provided) are just to die for. I ended up leaving with the most beautiful set, yet it wasn't just the clothes that had me leaving happy it was also how respectful and kind I was treated. How helpful all the staff were there and how welcomed I felt. All I can say is if the manager of this location is reading this review, all the girls working the night of 5/24/25 go above and beyond for their customers and in keeping their store looking put together and beautiful and deserve a huge thanks for up keeping a respectful, friendly, and welcoming face for this Aritzia location. I will most definitely be returning and bringing friends and family.

Last night, I ordered a pair of pants online and the only location available near my house was the…read moreOakbrook location, it said there was 1 left in stock. I arrived around 1pm to pick up my order, waited for 10 min for someone to get my order from the basement, and was then told they don't even have the pants anymore. All the associate said was " Sometimes our stock online isn't accurate to what's in store." She then confirmed I will be refunded and walked off. She never once offered to try and help me order a new pair online or give me some sort of a discount given the pants were $150. This was my first time shopping at this store and let's just say I will never be back!

Incredible customer service- the Store Manager went above and beyond to help with a recent purchase!read more

Anyone with a daughter knows that Lululemon is all the rage with girls these days. We shop at…read moreseveral of the Lululemon locations in the area (Oakbrook, Geneva, Naperville) but the Naperville location is our favorite as well as our local store. The staff is always helpful and patient. My daughter is only 11 and quite thin so she's usually a size XS or 0, we always find an employee willing to walk us around to show us all the new stuff they have in my daughters size, then they take it and set up a fitting room for her....sorta makes my daughter feel special as you don't get this type of service at most stores these days. As for the bad reviews saying the service is not good or employees are rude have have never once encountered that type of problem at this location.