Pisgah heating and cooling continues to deliver great customer service. Our mini split units are…read morenow 5 years old. They have been the best investment for our older home. We wanted to have them professionally serviced and cleaned before winter this year and they responded to our request immediately. They are thorough in their work and gave us tips to keep them as clean as possible on our own. These mini splits have truly been almost effortless to keep up with, and we continue to be impressed with their performance during all types of weather. 5 stars to Pisgah Heating and Cooling !

Always on time, if not early and willing to explain the "mechanics" if you want to learn…read more Very dependable and fairly priced!

I chose BRHA for my pre-sale inspection, because they had installed the system for the former…read moreowners and were familiar with the system. I felt they were honest and fair. They didn't try to sell me anything I didn't need and gave me honest opinions as to the expected lifespan of my various units. When one of the units later died, not unexpectedly due to its age, they were quick to come out, very helpful, worked with me on the price, and made a fast order and install of a replacement unit. They took me on a tour of my crawlspace to help me understand it better and we're genuinely helpful and knowledgeable. My techs were Derek, Ivan, and Caleb. I recommend each of them highly!

Excellent prompt service. Thank you Ivan, Justin and Randy for the work on the crawl space and duct…read morework!

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I contacted Call Dad due to my ac not blowing cold air. They repaired it by replacing the capacitor…read moreand that was the extent of the repair. I was charged $739.16, which was due upon completion. At the time, I didn't realize this was an astronomical amount for this replacement but my neighbors told me afterwards that I was taken advantage of because this part generally was under $50.00. I contacted the business and was told that the part was $400 and the rest was labor. I complained about amount and was offered a service warranty for a 20+ year old system, which I did not need. I also was told that the item had a lifetime warranty, which I did not ask for. I would NEVER had agreed to replacement of this part had I known how much they were going to charge me. I would have gotten a second opinion. After extensive conversation with Patrick Olszewski (field service manager), he said I would receive a refund in the amount of $250.00, which I have yet to receive. This conversation took place on 9/3/2026. I have spoken with several different people in this organization trying to get this resolved. I received an invoice (not itemized) that says I was due a refund but didn't get it. Think twice before doing business with this company. ADDENDUM: I have finally received reimbursement.

Family operated, reliable, affordable, and easy. They also have great customer service and they are…read moreable to replace or repair something quickly and affordably.

Don't waste your time with this company.My husband tried contacting them 3 times for a basic…read moreannual service and they never responded.

Very nice service!! We needed a replacement part & they…read moredidn't change for a second service fee. Would use them again On time & knowledgable

Kevin, Jay and Cameron have taken great care of my old house! Can work on Boilers and high tech…read moresystems The best

First rate services. Great guys did exactly what they said, on time So good that I paid a bit…read moremore than their price, just to say how much I appreciate them.

Ductz was referred by my HVAC contractor for mold abatement. This month had Wade provide a proposal…read morefor cleaning and disinfecting HVAC ducts on both sides of our duplex rental. Wade explained the process and what options were available. Price was fair and we scheduled work in a weeks time. The structure was built 1947 and even though the HVAC systems were replaced twice since, the ducts were NEVER cleaned. They removed plenty of dust/soot/pollen and pet hair. The 2 techs were able to clean both sides in one day. I would recommend Ductz to anyone, there were zero problems, ducts/air handler are nicely clean and my tenants enjoy cleaner air.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

7/22/19 update: I…read morehad my two rental properties get a check up from champion today. The appointment was at 8:00 AM, and they were there at 8:00 AM. This used to shock me, but not anymore, because 4 out of 4 times, they've been exactly on time. I had the pleasure of meeting Cameron and Dawn today. Both were very professional and didn't try to upsell me on anything. Dawn was very personable and professional, which is hard to find that combination in businesses these days. Cameron is an impressive young man who was professional as well. He was training Dawn, so, I didn't have as much interaction with him. But the interaction I had was great. What I like about this company is they'll text you when they're showing up with a picture of the poison who is coming out. That's a great safety feature. I'm happy to do business with them, and I look forward to doing business again with them in the future. You guys are awesome!!!!!

Despite the fact that I believe myself to be intelligent, I am a sixty-eight-year-old single woman…read morethat was taken advantage of by Champion Comfort Experts. My July water bill spiked so I knew there was a leak somewhere. After checking all the indoor probable culprits and finding no issue, I discovered the ground out front very wet at the water shut off valve. When I called Champion I even said that I suspected I needed a new shut off valve. The Champion technicians came to the same conclusion and with my approval, they proceeded to install a new turn off valve. Once that was completed they told me that there was still a leak of unknown origin. After conferring phone calls and further digging in my front yard they determined that the leak must be under the slab of my house and that the likely resolve would include tearing up concrete of my front patio and likely flooring and walls within my home. When they left that day I had no water, an open mess in my front yard, and absolutely no solution from Champion, PLUS they wouldn't leave without $1197.33 payment for the new valve. The next day I wrangled a technician from another company to take a look. What I'm about to tell you is so sophomoric, it's hard not to laugh at the stupidity. Instead of removing the faulty value or installing the new around the faulty valve, abandoning it completely, the Champion Techs installed the new valve directly onto the old leaking one. So every time they tried to turn on the water it continued to leak. Adding insult to injury, thus far I have not been refunded my $1197.33. Despite receiving an email stating I would receive a full refund, I never have, not one cent, and they have blocked my phone number from calling their business. Sincerely, Seriously Screwed Old Lady