Great, prompt and reasonably priced service. Needed new furnace in the cold weather. They were…read moregreat. Highly recommended

Joe Clark came out today to do routine maintenance on our HVAC system. He was just terrific. He was…read morepolite, professional, friendly, knowledgeable and a dog lover. He explained everything, replaced our filter and signed us up for a 3-year service agreement saving us over $100. I highly recommend Gentry Service Group for all your HVAC needs.

Mike's came for our annual checkup // very though job. Opened up the equipment, tested and checked…read moreeverything. This system installed last year is now using 1/2 the propane the old system used. So we are very happy.

I bought my house almost two years ago, and I knew it had been empty for almost a year, so I…read moredecided it was past time to have the heating system inspected and serviced. I was very lucky to find a good sized, reputable firm in Candler, close to where I was. Contacting them and scheduling a service was very easy, they were able to send a tech out the next week. Greg was very knowledgeable and capable. I really didn't know much about the system I had, I had only changed filters in the basement quarterly. As it turns out, I had second furnace that I didn't know about up in the attic to heat the second floor. And THAT filter was nasty, guessing it almost never got changed. Greg was in and out in a couple of hours, everything is running great, and I've already noticed the improvement in the air quality upstairs. Great service at a fair price, highly recommended. I'll be having them come out every year going forward at the start of the heating season.

Another job well done, this time on our residence. This will be the 7th system sheer comfort…read moreinstalled for us. Carl designed the system, Ray, Tommy, and Carl installed it in one day. We chose the super efficient Rheem prestige heat pump, and gas furnace. Looking forward to economy, reliability, and less co2 emissions. Our old system lasted 25 years! Be sure to check for rebates from utilities.

We've called sheer out twice. I think our technician has been George both times. We had a unit…read moreinstalled by a since out of business agency and Sheer has been very fast to respond, and I haven't felt like they sell an overpriced service or try to sell you an unneeded option. They're a good value, knowledgeable, and I'd recommend their service to my friends.

I was introduced to them through my home warranty company , many years ago,and have always found…read morethis company to be professional ,quick and excellent in their service. Andy always seems to respond quickly and I use them for my property management company because they always seem to get the job done quickly and at a more reasonable cost than most! When others give quotes I always like to get a quote from them too because I feel I can trust them to do it right the first time around!

Worst company ever. They charge a hefty fee to come out and analyze your gas fireplace problem…read more Then they say they'll get back to you with pricing for parts and you never hear from them again. Never return calls. They just take the money and run

I am writing to recommend MAC Heating & Air Conditioning Inc for their exceptional heating and air…read moreconditioning services. I have had the pleasure of working with them for seven years, and they have consistently demonstrated outstanding expertise and professionalism. Our service technician John has been super! MAC Heating & Air Conditioning has a strong background in HVAC systems, and their ability to provide efficient and reliable heating and cooling solutions has been a significant asset to our household. They are quick to respond to service requests, and their technicians are knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. Dick Adams - Hendersonville, N.C.

Called March 2021 and requested an estimate on replacing either the heat pump or the entire…read moresystem. Provided details of the system and our address outside on Brevard and the issues we were having. Called 2-3 weeks later on a Friday having never heard from a salesperson and was told the request for estimate was "sitting on his desk and that he would call me on Monday." It is now July 19th and I never heard back from the company. Called today, spoke to Debbie who is always so pleasant. Conny the estimator got on the line and said May began their busiest time and they prioritized existing customers. My first call was in March. He did apologize. I informed him that were they not going to accept new business back in March I should have been informed during the earlier phone calls. Lousy customer service, lousy salesmanship. It was however a great way to not gain new business and lose business for life.

Chris Spano was out this morning for our semiannual service of HVAC system .. He is an excellent…read moretechnician and a great guy - such a pleasure to work with.

I had my first experience with Horizon Heating and Air with a service call for my furnace that was…read morenot functioning properly. The technician who came out was James Graham. He helped me understand the system that is newer to me and more complicated than I've had in the past. James was very detailed, thoughtful, and patient with addressing all of my questions. I feel like I really understand the systems better now and am more confident on how it works and what I might need to address in terms of maintenance getting the most out of it. James was able to get my system up and running and tested so that everything was working and functioning properly. I'm grateful for his attention to detail, cheerful attitude and professionalism. I'm planning to use Horizon Heating and Air for my future needs and plan to sign up for their maintenance plan. I found the company to easy to work with in terms of communication and scheduling. They are honest, reliable, and reasonable. Don't hesitate to use them for any of your HVAC needs!

Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

Family operated, reliable, affordable, and easy. They also have great customer service and they are…read moreable to replace or repair something quickly and affordably.

Don't waste your time with this company.My husband tried contacting them 3 times for a basic…read moreannual service and they never responded.