Thanks to Jason and team Appalachian Chimney Service for an excellent experience with the sale and…read moreinstallation our New Regency insert. They're knowledgeable and professional and did exactly what they said they would, on schedule and far more reasonably priced than the others that we shopped. Highly recommended!

I would strongly recommend being cautious when working with Appalachian Chimney Service, especially…read moreif you are an out-of-town property owner. I initially contacted them to inspect and repair a fireplace at my rental that was not functioning. After their visit, the scope of work quickly expanded, and the estimate grew to over $15,000. This raised concerns for me, so I sought additional opinions from a licensed electrician and other trusted local professionals. Every single one of them expressed shock at how high the estimate was and mentioned they had never seen pricing that extreme for this type of work. Based on my experience, it felt like unnecessary issues were being identified in order to significantly increase the total cost.

I called and spoke to Hunter and he was outside of my area but took the time to try to help me over…read morethe phone with what the problem might be. I'm amazed that someone would be so kind as to try to help someone that they know they're not gonna get business from. That is a strong indication of honesty and literally caring about people! would highly recommend!!!

Hunter was very helpful and a wealth of information about my gas fireplace. I was experiencing…read moreproblems and he fixed everything in one easy visit.

Brandon was extremely helpful in talking me through my fireplace issues. He explained everything…read morethat should be done and helped me through it step by step. Would highly recommend him to anyone needing help with their fireplace or chimney.

From the owner: If you have a chimney, fireplace, or woodstove needs, give us a call today. I guarantee customer…read moresatisfaction so you can rest easy by your fireplace knowing you and your family are safe.

So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

Amy and Lance are amazing business owners and provided us with excellent service. Lance did an…read moreestimate and was very professional and had great advice as to what we needed done. He provided us with a fair quote. He is a one man company, but, worth the wait.

Top Hat repaired the thimble of our wood stove and cleaned out the chimney. Mr. Mathis fit us in to…read morehis busy schedule and was true to his word, prompt, efficient, and thorough. He also gave us some simple tips on starting a good hot fire and told us never to use composite logs in a wood stove. His price was fair and his work was excellent. It was a pleasure doing business with Top Hat Chimney Sweep.

What a joke! I called three times in two weeks and NEVER received a return call to set up an…read moreappointment! Customer service at it's worst!!

Did our inspection and was great. Called back months later…read moreto try and get more info on how to fix our chimney (trying to budget and have husband do some work) Receptionist said she'd contact our inspector and for him to call me back. Never happened. I called and left multiple messages and even said I would like our chimney to be fixed and for sales to call me back. Nope. Nothing.

I would choose a negative ratings number, but this site doesn't allow that…read more I repeatedly called them last year to purchase an expensive stand-alone unit. They came to my home, I met in their office twice. When it came to finalize the deal, they never called me back. I kept trying. Then COVID hit. I tried again last week to call and was promised I would get a call back. I also had a $700.00 voucher from the American Lung Association that would really help me purchase a super nice model. Clean Sweep had this voucher. I contacted the ALA to see if I could still use it and they said the funding program ended. I would NEVER recommend this company. They are so disorganized and unprofessional.

My house was filling with smoke and I was not looking forward to climbing on the roof to clean my…read morechimney, risking a twenty foot fall. I called The Chimney Sweep for a cleaning and inspection and they set an appointment within the week. They got to work, cleaning a two story chimney, moving the stove out to clean out more build-up than I was expecting to see. They were done with both the cleaning and inspection within the hour, cleaning up everything and finding nothing wrong with the chimney to warrant coming back out for repair or resealing. I would recommend them to anyone in the area who uses a wood stove to heat their home.

Levi Caldwell, responded immediately to my request for a quote. It was a small job, so I sent him a…read morepicture to avoid him driving out to estimate it. He was able to fit me in the next afternoon. He was timely, fairly priced and the work was exactly as I expected. I'd use him on larger jobs without any reservations.

From the owner: We specialize in chimney repair, tuck pointing and specialized concrete cutting. read more