Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I contacted Call Dad due to my ac not blowing cold air. They repaired it by replacing the capacitor…read moreand that was the extent of the repair. I was charged $739.16, which was due upon completion. At the time, I didn't realize this was an astronomical amount for this replacement but my neighbors told me afterwards that I was taken advantage of because this part generally was under $50.00. I contacted the business and was told that the part was $400 and the rest was labor. I complained about amount and was offered a service warranty for a 20+ year old system, which I did not need. I also was told that the item had a lifetime warranty, which I did not ask for. I would NEVER had agreed to replacement of this part had I known how much they were going to charge me. I would have gotten a second opinion. After extensive conversation with Patrick Olszewski (field service manager), he said I would receive a refund in the amount of $250.00, which I have yet to receive. This conversation took place on 9/3/2026. I have spoken with several different people in this organization trying to get this resolved. I received an invoice (not itemized) that says I was due a refund but didn't get it. Think twice before doing business with this company. ADDENDUM: I have finally received reimbursement.

Turned out to be a minor problem but it was tricky to find. He was very helpful and worked me in…read moreso my AC would get working. Didn't over bill like a big company would and was really helpful in explaining what the problem was. So glad I called him!

Superb service. Kenny fixed my condo air handler heating/cooling unit, clearly knew his stuff,…read moregave lots of advice, made sure to do it right, fixing a filter that had gotten sucked into the unit, advice on the filter size. While also doing the service call for the heater pilot light so I would have hot water. Which was a modest price service call, while giving the pilot light instructions given if it happens again. What was very nice was that a service contract from a previous owner is still in effect and they do not force "x" visits a year. So the maintenance aspect was free, as will be my next one, and my decision when it should be done. They let me know this with a smile, the previous owners were long gone! Thanks! Good policies, and appreciated that you handled it with integrity. Steven

Sugar Hollow exceeded our expectations. We got good service, a fair bid to do the work, great…read morecommunication, skilled installation and activation. We had deadlines to meet because of other things happening in our Ives, and, once they told us they could meet our deadlines, they did, only sooner than we expected. All of the staff, Dorian, Kyle, and Caroline - and their teams - were friendly, efficient, and skilled.

I'm posting a review for the third time now because yet again the Sugar Hollow Team has proven they…read morecan be counted on to be superheroes. There was a power outage at our Mt home discovered after a long drive and several months away. We couldn't find an obvious cause but it was affecting only the outlets backed up to solar. We called and left a late night message that was promptly returned first thing in the morning and the guys had it solved by 10:30AM despite being an hour away. Just can't say enough good things about this company. It's not just the best solar company, it's the most awesome business we've ever dealt with.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Ok I ordered 2 mini split systems from Amazon, sold by Costway. The first one took me a little bit…read moreto get installed, yet it works just fine. The second one installed faster but wasn't charged(supposed to come pre-charged from factory). So I back and forth with Costway, they want pics, video regarding the system. handle all that and they ask me to find an HVAC Tech to come charge the system. I contact a few people, no one gets back to me. I called Asheville Mechanical, called me back within the hour! Scheduled for the next day! Showed up in the agreed time parameters, found the problem. It had a bubble keeping the system from being charged. Charged the system, was very professional. I would recommend this company anytime. Yes still working great.

We use Asheville Mechanical anytime we have electrical needs. They are always courteous and…read moreresponsive and do quality work at an affordable rate. Thank you to Kenny and the team at Asheville Mechanical!

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

These guys are great! They came to my home each time, when they said that they would. They did a…read morefantastic job. They were very careful not to dirty or damage anything in my home. I am very happy with the work that they did - my heat pump works perfectly. I would definitely recommend Aire Serv!

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

We recently purchased a home in Weaverville NC. The home needed a new furnace and air conditioning…read more We were impressed from the very start when George came to look at the job and give us an estimate. We were more impressed when Dwight and Dave did the installation and startup. And further impressed still with Kayne in the office (personally I think she is the glue that holds everything together). You can't go wrong using this company.

From the owner: We are a full-service HVAC contractor in Asheville, NC. Please explore our website further and…read morenever hesitate to call or email us for more information. We provide free estimates for the installation of heating and cooling equipment to existing and newly constructed buildings. We are fully licensed and insured. NC License # 19442. SC License # RBH.297.

I was worried my 2007 heating/cooling system was going to give out. I called JB's and spoke to…read moreLinda, their personable and knowledgeable receptionist, who sent Mike out to our house to check things out. Mike was also knowledgeable and friendly. He taught me some useful things, and discussed brands he would recommend. He thoroughly inspected everything. Our unit was fine; he only had to replace one part. I will gladly recommend and use them again.

I cannot say enough wonderful things about JB'S! They treated me like an actual human being which…read moreis super rare these days with service companies. Love them!!!