I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

Very poor service. We had them come out to look at our gas fireplace. They charged us $380 just to…read morecome out. They took all day examining the fireplace and then said they would send a repair estimate. I didn't receive an email for over two weeks. After calling and emailing about three times, I finally spoke to someone who sent over the estimate, but they never called to schedule the repair. I feel like I just wasted $380. The fireplace was at-lest turning on before, and after they came out, it won't even turn on. This was during a week when temperatures were below freezing. Luckily, our power didn't go out. There was no customer service at all. Very disappointed.

Purchased a vent free fireplace from them 4 years ago, they have done annual maintenance since. I…read morecalled for a maintenance visit and the said it would cost $325! A year ago it was $215. Further, they said they don't repair fireplaces anymore, they only service them. After reading many other reviews, I wouldn't use them for anything.

Jess & Tim arrived this AM to install correct Remote and Receiver…read more they were WONDERFUL!!! Real EXPERTS and so PROFESSIONAL!!!!! Kitty & Bill Hunt

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

We paid in full for inspection of all chimneys, but only 2/3 chimneys done. No response to multiple…read morephone calls, texts, messages, attempts from real estate agent went unanswered also. We were considering using them for a very expensive and extensive repair, but now would not trust them. Have been leaving messages for just shy of 3 months. Very poor customer service. Do not recommend. Real estate agent is also very frustrated.

I was impressed initially with the 5 star ratings and availability of being able to schedule…read moreon-line. I made the appt and then took off work to be at the house. They were a no-show with no call or communication. I wasted my time and my time is a commodity too. After many attempts to get someone to call me back...nothing! I don't know how you run a business this way. I get that COVID may very well be causing backlogs, but at least have the respect to either take down on-line scheduling and call people back! F-

I just ran across Carolina Ductmasters' business card and realized I never left the review I had…read morebeen meaning to make. I recently had my air ducts cleaned by Carolina Ductmasters, and I couldn't be happier with the service. Technicians Alex and Brittany did a fantastic job. They were professional, knowledgeable, hardworking, and had great attitudes from start to finish. You can tell they take pride in honest, quality work. This was hands down the best $575 I've spent on work done in my home in a long time. I would give them 10 stars if I could. Highly recommend Carolina Ductmasters if you're looking for dependable, hardworking professionals! I would definitely request Alex and Brittany if possible these two work great together as a team and get the job done!!

When the team from Greensboro, Brittany and Alex, finally showed up for the job on Sunday, 2.5…read morehours late, after our Saturday noon appointment was cancelled due to them being over two hours behind schedule at another job, they worked hard and I was pleased with the duct and fireplace cleaning. I tipped them both for taking their Sunday to do the job, although my Sunday was also compromised. On both days, I initiated a phone call to inquire about the status of our appointment as time was slipping by and the courtesy of a phone call was not extended to me. The next day I made an appointment for duct cleaning at my daughter's house the following Thursday at 9:30 and they DID NOT SHOW UP. No phone call. Just a no show. I called the owner, Marshall, in Arden and he hurriedly mentioned possible car trouble saying he would reach out to Greensboro team and get right back to me. NO CALL BACK. This company is not reliable. Choose another.

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Levi Caldwell, responded immediately to my request for a quote. It was a small job, so I sent him a…read morepicture to avoid him driving out to estimate it. He was able to fit me in the next afternoon. He was timely, fairly priced and the work was exactly as I expected. I'd use him on larger jobs without any reservations.

From the owner: We specialize in chimney repair, tuck pointing and specialized concrete cutting. read more

I used this company in the past for a repair at my personal home. At that time Casey was on time ,…read morepolite, and made the repair quickly and efficiently at a reasonable price. Recently I had a similar repair needed at a rental property so I contacted Casey again. As previously very accommodating, polite and efficient he did the repair without wasting any time. I will use him again and would recommend his work. It is not easy to find people with Casey's work ethic these days.

From the owner: We are a professional chimney and home repair company providing comprehensive services to ensure…read morethe safety and longevity of your property. Specializing in chimney sweeping, inspections, repairs, and installations, CSIA certified , guaranteeing expert and reliable service. We also offer a range of general home repair solutions, from minor fixes to larger projects, executed with quality craftsmanship and attention to detail.

I said I'd update you guys! THIS PLACE AND THEIR PEOPLE ARE A M A Z I N G ! We are utterly…read moredelighted with our new freestanding fire unit. Love the shape and glass elements! YOWZA!

The store itself is clean and well organized, the salespeople are very knowledgeable and eager to…read moresell their products. Unfortunately, when it comes to gas inserts, they are single threaded through ONE single man to install. We were told an estimate of September, then December, and then ultimately January. Because the install is dependent on the weather, things can get delayed and it can be frustrating. They should find an additional installer vs relying on this one (albeit skilled professional) man.