I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

Brad and Noah installed a new stainless steel chimney cap after pressure washing and sealing the…read morebricks. They are an experienced and professional team who work well together. Their attention to detail was evident when Brad noticed a gap in the flashing caulking which he repaired on his next trip up the scaffolding. They were diligent in respecting our property and even took time to regrade some gravel after the scaffold had been dismantled. They worked in a safe and efficient manner and closely coordinated their efforts. Brad and Noah are friendly, knowledgeable, and courteous. I am very pleased with the results and would highly recommend them.

Purchased a vent free fireplace from them 4 years ago, they have done annual maintenance since. I…read morecalled for a maintenance visit and the said it would cost $325! A year ago it was $215. Further, they said they don't repair fireplaces anymore, they only service them. After reading many other reviews, I wouldn't use them for anything.

Jess & Tim arrived this AM to install correct Remote and Receiver…read more they were WONDERFUL!!! Real EXPERTS and so PROFESSIONAL!!!!! Kitty & Bill Hunt

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

Elevation Chimney Services ( owner Jamie ) did an excellent job inspecting and cleaning our chimney…read moreand our dryer vent as well. He was prompt and gave us good, honest feedback . We will definitely use Jamie's company again for our chimney needs .

We paid in full for inspection of all chimneys, but only 2/3 chimneys done. No response to multiple…read morephone calls, texts, messages, attempts from real estate agent went unanswered also. We were considering using them for a very expensive and extensive repair, but now would not trust them. Have been leaving messages for just shy of 3 months. Very poor customer service. Do not recommend. Real estate agent is also very frustrated.

When the team from Greensboro, Brittany and Alex, finally showed up for the job on Sunday, 2.5…read morehours late, after our Saturday noon appointment was cancelled due to them being over two hours behind schedule at another job, they worked hard and I was pleased with the duct and fireplace cleaning. I tipped them both for taking their Sunday to do the job, although my Sunday was also compromised. On both days, I initiated a phone call to inquire about the status of our appointment as time was slipping by and the courtesy of a phone call was not extended to me. The next day I made an appointment for duct cleaning at my daughter's house the following Thursday at 9:30 and they DID NOT SHOW UP. No phone call. Just a no show. I called the owner, Marshall, in Arden and he hurriedly mentioned possible car trouble saying he would reach out to Greensboro team and get right back to me. NO CALL BACK. This company is not reliable. Choose another.

I just ran across Carolina Ductmasters' business card and realized I never left the review I had…read morebeen meaning to make. I recently had my air ducts cleaned by Carolina Ductmasters, and I couldn't be happier with the service. Technicians Alex and Brittany did a fantastic job. They were professional, knowledgeable, hardworking, and had great attitudes from start to finish. You can tell they take pride in honest, quality work. This was hands down the best $575 I've spent on work done in my home in a long time. I would give them 10 stars if I could. Highly recommend Carolina Ductmasters if you're looking for dependable, hardworking professionals! I would definitely request Alex and Brittany if possible these two work great together as a team and get the job done!!

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Levi Caldwell, responded immediately to my request for a quote. It was a small job, so I sent him a…read morepicture to avoid him driving out to estimate it. He was able to fit me in the next afternoon. He was timely, fairly priced and the work was exactly as I expected. I'd use him on larger jobs without any reservations.

From the owner: We specialize in chimney repair, tuck pointing and specialized concrete cutting. read more

I used this company in the past for a repair at my personal home. At that time Casey was on time ,…read morepolite, and made the repair quickly and efficiently at a reasonable price. Recently I had a similar repair needed at a rental property so I contacted Casey again. As previously very accommodating, polite and efficient he did the repair without wasting any time. I will use him again and would recommend his work. It is not easy to find people with Casey's work ethic these days.

From the owner: We are a professional chimney and home repair company providing comprehensive services to ensure…read morethe safety and longevity of your property. Specializing in chimney sweeping, inspections, repairs, and installations, CSIA certified , guaranteeing expert and reliable service. We also offer a range of general home repair solutions, from minor fixes to larger projects, executed with quality craftsmanship and attention to detail.

I said I'd update you guys! THIS PLACE AND THEIR PEOPLE ARE A M A Z I N G ! We are utterly…read moredelighted with our new freestanding fire unit. Love the shape and glass elements! YOWZA!

This place has only one star and now I know why. I inquired about some patio furniture, Jensen…read moreOutdoor to be exact. Rusty gave me a quote over the phone one day and 3 days later (it would have been 2 days but Rusty was too busy to call me back) when I called back and wanted to place the order every single piece of the 9 pieces was more expensive than than the quote 3 days earlier. While this may not sound too terrible however I am a 100% disabled Viet Nam Veteran on a very limited budget and only receive what the Army sends me for my disabilities. Even after I wrote them a letter and told them how shabby I had been treated I still have not heard from them. My recommendation is not to deal with these people. If they treat vets this way they will screw over anyone. I had to give them 1 star because no stars was not a choice. Tom F. US Army