Hunter is by far the best in the area. He was on time, professional but personable which made it…read moreeasy to communicate with him. While scheduled to do a chimney sweep, he was able to repair my chimney crown for a reasonable price as well. I would never have agreed to extra work but Hunter was so professional I feel lucky I got him to do it. It's worth the wait to have him do your chimney work.

5 stars for Black Sheep Chimney Sweep! Hunter was prompt, polite and very knowledgeable. He…read morerepaired my flue so that smoke from my downstairs neighbor is no longer coming into my apartment. His service fee was very reasonable; hopefully there won't be any more problems, but if there are, I will definitely call him. Highly recommend Black Sheep Chimney Sweep.

So I called these guys and they were booked out like months in advance for the work I wanted done…read morebecause they're so busy. Which I take as a good sign, and all I wanted was a sweep done and nothing major so the wait was no problem. I was told I would get a call within a certain timeframe, I did, and the service guy even texted me to let me know what was going on as he was running just a hair late. Unlike other companies who just leave you hanging around wondering what's going on and not answering when you call to see what's up, so I appreciated that. The thing that sold me though was that when the guy, Ryan, got here and took a look into our chimney, he asked how often we used it and how long we'd lived in the house and et cetera. So after hearing my answers, he nodded and said the chimney was super clean and that he would get me a card so I could call him in another two years to take another look at it because there was no need to do anything this time. He could have just went on about his way and "cleaned" and took his time and I would have been none the wiser to it. That honesty is hard to come by these days. Will definitely be hanging onto his card to have him come back out. The *only* complaint I have is that they don't accept card payments, so you'll need to find a check or go to the bank to get the cash you were quoted. Even then that's only because they're a small business and the fees for the card stuff is crazy. So. Yea. :)

Our former chimney sweep retired and I wanted to make sure that we are ready for winter…read more Smoke Rise responded quickly to my request and was very reasonably priced. Ryan arrive on time and brought a dropcloth inside. He was upfront and honest about our chimney not needing cleaned. He went on the roof and advised us on some routine maintenance, but no needed repairs. I was really impressed by his honesty and will definitely reach out to him again.

I would strongly recommend being cautious when working with Appalachian Chimney Service, especially…read moreif you are an out-of-town property owner. I initially contacted them to inspect and repair a fireplace at my rental that was not functioning. After their visit, the scope of work quickly expanded, and the estimate grew to over $15,000. This raised concerns for me, so I sought additional opinions from a licensed electrician and other trusted local professionals. Every single one of them expressed shock at how high the estimate was and mentioned they had never seen pricing that extreme for this type of work. Based on my experience, it felt like unnecessary issues were being identified in order to significantly increase the total cost.

Thanks to Jason and team Appalachian Chimney Service for an excellent experience with the sale and…read moreinstallation our New Regency insert. They're knowledgeable and professional and did exactly what they said they would, on schedule and far more reasonably priced than the others that we shopped. Highly recommended!

Lance came over and looked at the chimney. He gave an honest feedback; no high pressure sales…read moretactics. "Other" chimney services told me you'll catch your house on fire if you use your fireplace; $9000 to PCR and reline it. I had light glazing and some gaps was all. He even gave me a free bottle of treatment, included in the price of the inspection, great value; no other company would give you anything free. I wish A1 did the chimney relining too, I would trust them more.

sometimes when you need a home repair you really hit the jackpot. such is the case with my…read morereceiving the services of A1 Cheiemny Service of New Market. the work was done well, and the cost was acceptable. but, aside from that things were fixed that were not part of the estimate. above and beyond is the appropriate observation. I would recommend that anyone who needs chimney work call A1immediately.

Tara's was professional and clean - he did a great job and explained his findings thoroughly and…read moreclearly.

Taras showed up my house on time. He showed me how to operate the fireplace. He was courteous and…read morekind. He cleaned up after himself. I was very happy with the service he provided and how quickly he was able to make it to my place.

Great service, very professional and attention to detail. Mike was very respectable of our inside…read moreand carefully laid out drape cloths around our fireplace not to get soot in the house. Cleaned everything and then explained everything that was done. Great value for service provided compared to other companies. A+ company. I will be calling them again for my fireplace needs.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

Purchased a vent free fireplace from them 4 years ago, they have done annual maintenance since. I…read morecalled for a maintenance visit and the said it would cost $325! A year ago it was $215. Further, they said they don't repair fireplaces anymore, they only service them. After reading many other reviews, I wouldn't use them for anything.

Jess & Tim arrived this AM to install correct Remote and Receiver…read more they were WONDERFUL!!! Real EXPERTS and so PROFESSIONAL!!!!! Kitty & Bill Hunt

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

Brad and Noah installed a new stainless steel chimney cap after pressure washing and sealing the…read morebricks. They are an experienced and professional team who work well together. Their attention to detail was evident when Brad noticed a gap in the flashing caulking which he repaired on his next trip up the scaffolding. They were diligent in respecting our property and even took time to regrade some gravel after the scaffold had been dismantled. They worked in a safe and efficient manner and closely coordinated their efforts. Brad and Noah are friendly, knowledgeable, and courteous. I am very pleased with the results and would highly recommend them.

We paid in full for inspection of all chimneys, but only 2/3 chimneys done. No response to multiple…read morephone calls, texts, messages, attempts from real estate agent went unanswered also. We were considering using them for a very expensive and extensive repair, but now would not trust them. Have been leaving messages for just shy of 3 months. Very poor customer service. Do not recommend. Real estate agent is also very frustrated.

I was impressed initially with the 5 star ratings and availability of being able to schedule…read moreon-line. I made the appt and then took off work to be at the house. They were a no-show with no call or communication. I wasted my time and my time is a commodity too. After many attempts to get someone to call me back...nothing! I don't know how you run a business this way. I get that COVID may very well be causing backlogs, but at least have the respect to either take down on-line scheduling and call people back! F-