Outstanding service, Sheldon my technician was truly a professional. The price was a lot lower then…read moreI expected. A great family owned business.

We had a problem with our system and asked for someone to look at it. The day was very hot and we…read morestill were fit into their busy schedule. Elijah came and checked abesolutely everything. He did a fantastic job. Thank you

Very disappointing!! I purchased a rather expensive Dakin HVAC system from South End 9-3-24. The…read moreinvoice states that I have a 12 year labor and parts warranty. When I needed immediate service this morning I had a very difficult time reaching anyone and when I ultimately did, I was told that South End no longer does HVAC work. Hi will no longer do business with this company for any service they say that they provide.

This is a story of how not to run a company. I have been a client of South End Heating and Air for…read moresome time, and a huge fan of the previous management. The situation appears to have changed, and as a result, I have pulled my 5-star review. Since the change in management, the customer service level has dropped like a rock, and it has been nearly impossible to get through to them on the numerous phone numbers that seem to constantly change on the website. When you do get through by calling their personnel directly, they tell you they will have someone call you back, and never return your call. Turns out there's a reason for that. I just found out that they appear to have exited the residential business. I can appreciate a pivot in business focus where it makes sense, although it would have been great if they had let me know in the middle of winter so I could find another provider. Delayed refunds for services, not returning calls, etc., can destroy a brand and negatively impact the business going forward. At a minimum, it would be great if you could communicate the change in focus and connect us with other residential providers. I would not recommend this company.

Unfortunately, after 2 visits, they didn't find the leak in my toilet tank. Whatever they did left…read moreme with a leak that overnight flooded and warped my wood floors. On the 3rd visit they saw a crack in the tank. I subsequently asked him to install the new toilet or pay for having the floors refinished and he opted to refuse to do anything. This is my first negative review ever but sadly they earned it.

Needed my garbage disposal replaced. Traded VMs with Huff plumbing and then spoke with Jason. He…read moregave me a fixed price quote for the installation and let me know that it would be cheaper for me to buy and pick up the disposal myself. We scheduled the installation and another plumber from Huff came a day early to complete the installation. The installation was well done in a neat and tidy manner. I would use them again for another plumbing project.

Walker and company came out. They fixed my water leak that was costing a small fortune. Great…read moreprofessional service! Provided a solution that another company missed!

Thank you BRICE for coming out and running the new dirty water line today…read moreEverything is working perfectly It's so nice to have a company like Superior Plumbing & Drains which stand behind their work and are quick to react to one's needs

Put in our hot water heater....Quick, professional and a quality price! Beyond happy with Love…read morePlumbing!

Installed new Trane Heating & Air Conditioning System for me their $quote was much better than any…read moreother HVAC Company! They are highly professional, polite efficient punctual kind and nothing too much trouble! They followes up to make sure I was completely satisfied or had any questions! Office handled payment very professionally! I highly recommend Loves Plumbing and Air Conditioning Co. as they came highly recommended to me from several friends who had used their services!

He came to install electrical outlets, breakers, and wiring at my home. The technician who handled…read morethe work was not only friendly but also incredibly knowledgeable and skilled. I wholeheartedly recommend their services for future projects, as they offer competitive pricing and demonstrate a true expertise in their trade.

We had Murad install a new garbage disposal to replace an old one that had seen its better days…read more Both were insinkerator brand so it meant no new plumbing fittings would be needed. It was a very quick and easy install. Price was fair and attractive relative to a plumbing outfit. Job was done flawlessly and everything works fine so far! We asked for quotes from a few OTHER outfits and provided all info and pictures. Most couldn't provide that info without wasting time and money to give us an "estimate" based on an on site visit, which would cost us money and make no difference. Murad was far more familiar and flexible. Our job was exactly what he expected. His work was exactly what we expected as well.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

I had a leaky toilet. I put in a request to my home warranty company, who connected me to another…read moreplumbing service that I won't name. I tried contacting them 3 times and only got voice mail. Late yesterday evening I finally got a text stating they had no availability before next Tuesday. A few minutes later, I was on my porch and saw a truck for Option One in my neighborhood, so I gave them a call. They got someone out to see me today..Daniel. Daniel was prompt, thorough, and even came back in once he left because I had a question. He was very patient with me and explained all he was doing. Will defintely utilize them in the future. Thanks Daniel!

We had a fresh‑water supply line start leaking again late tonight, and it was a stressful…read moresituation. We called Option One Plumbing, and they sent Logan out right away. He was absolutely wonderful -- fast, friendly, and incredibly knowledgeable. Logan immediately found the problem and explained exactly why it happened. He told us the supply hose that failed was an old style from the 1980s that is now outlawed because it's known for bursting. He replaced it with a safe, modern line and showed us what to watch for to prevent future issues. His calm, clear explanations were such a relief in the middle of a late‑night emergency. I honestly don't think I could have slept tonight with that water leaking, and Logan truly saved the day. Excellent service, fair, and professional. We are so grateful and highly recommend Option One Plumbing -- especially Logan! Vincent and Danny from Option One Plumbing were outstanding. They arrived quickly, assessed the situation with confidence, and worked together seamlessly to resolve a stressful plumbing issue in my home. They explained everything clearly, treated my home with respect, and carried themselves with professionalism and kindness from start to finish. Their calm, steady manner made a difficult situation so much easier. I am truly grateful for their excellent service and highly recommend them.