This is a story of how not to run a company. I have been a client of South End Heating and Air for…read moresome time, and a huge fan of the previous management. The situation appears to have changed, and as a result, I have pulled my 5-star review. Since the change in management, the customer service level has dropped like a rock, and it has been nearly impossible to get through to them on the numerous phone numbers that seem to constantly change on the website. When you do get through by calling their personnel directly, they tell you they will have someone call you back, and never return your call. Turns out there's a reason for that. I just found out that they appear to have exited the residential business. I can appreciate a pivot in business focus where it makes sense, although it would have been great if they had let me know in the middle of winter so I could find another provider. Delayed refunds for services, not returning calls, etc., can destroy a brand and negatively impact the business going forward. At a minimum, it would be great if you could communicate the change in focus and connect us with other residential providers. I would not recommend this company.

Requested service the night before. Was called back at 7:11 am the next morning. Rene was…read morefantastic. But I scheduled a 3-6 pm service at my home. 5:55 pm I call them asking if they are still coming. There's no record of my call and scheduling and they say they will call me back. 7:45 pm they call me back and say they're sorry. Tried to reschedule me for another day. No water the day before a 10" snow. I like flushing my toilets and washing my hands.

Trey was fast, reliable, and kind. He was able to diagnose our problem and get our AC working asap…read morewhich we appreciated in the heat. Will definitely be using him again in the future for routine service and any other issues!

My AC stopped cooling and I called Trey Workman. He came right out and found the leak in no time…read more He offered me a couple of different options and explained everything perfectly. He worked his butt off in my hot attic and kept a great attitude the whole time. I was 100% satisfied with his quality of work. He accurately described what needed to be done and I would absolutely trust him to work on my HVAC system anytime. Great guy doing a great job!!

finding a responsive plumber in the mountains has been a real challenge, then we discovered McCoy…read moreplumbing... quick response, quality work and reasonable price. We couldn't rate higher !

We just had all of our water lines and water heater replaced on a older home we just purchased and…read moreI can truly say the whole experience was fantastic. Obviously no one looks forward to the cost of having a repair done like that but after getting quotes from several other plumbers I can walk away feeling we got a very fair deal with exceptional service. The owner Rick was super easy to get in contact with and always responded to my calls and texts with any questions I had. Josh and Blain came out to the house just a few days after we called and had the entire house done in 2 and a half days. A good friend of ours who knows quite a bit about plumbing checked out their work and said they did an exceptional job! Cannot recommend these guys enough. Just a quality company all around.

It's the first cold day of the year and my heat stopped working. I called Dave Matthews as they…read morewere helpful when my AC broke a couple of summers ago. and luckily they were able to come on the same day. I got a Technician named Daniel G and he had me up and running in less than an hour. He even explained what he was doing while he was doing it, which I appreciated. He was candid and patient about the system and explained what is good and bad about it, and he easily found the small problem and fixed it on the spot. He also gave my unit a thorough review explaining what a typical maintenance service would be and encouraged that I do one in the future. He was honest, professional, reasonably priced and not trying to upsell me. I will use them for maintenance in the future. I would recommend this service.

Matt and Dave Matthews HVAC we a great referral. Quick appointment in 90 degree summers heat was…read moreappreciated. Not the cheapest but got us back up and running in no time.

A few months ago, I experienced a small pot fire in my home. My home filled with thick, gray smoke…read morebecause I left a pot of corned beef cooking unattended for too long on the stovetop. Thankfully the house did not burn down but it left a terrible odor! A burning pot fire (according to a firefighter friend of mine) is the stinkiest kind of fire you can have. It left my home smelling rank; like a dirty old hotel room that has been smoked in for 50 years. You get the idea. Even after cleaning, deodorizing, and airing the house out completely for many, many days, we could not get the awful smell out. That's when I decided to call PuroClean. PuroClean placed an ozone machine in my house for three days. No humans or animals could be present while the machine was running (that's how strong an ozone treatment is)! After three days my house smelled like springtime. There was no hint of smoke or nasty smell left. It was like magic, LOL, and it was not expensive! I highly recommend PuroClean 704-644-8686. They also specialize in water, fire and mold remediation. Here's a link to the website: http://www.puroclean.com/north-carolina/charlotte/28277/501/restoration-services-charlotte-puroclean-south-charlotte

Mike and his crew were wonderful to work with! Our experience started with me calling the 24hr…read moreline on a Saturday at 10:30pm. To my surprise someone actually answered the phone! That someone was Mike Powers. From our very first conversation I could tell that Mike really cared about his customers. He listened to all of my concerns regarding the toxic mold we had in our home, and really made me feel like he cared about me, and my family's concerns and safety. He addressed my concerns promptly coming out that Monday to give and estimate and evaluate the situation. By Tuesday he and his crew were back to tackle the problem. We gave them full access to our home while we stayed at a hotel, and I am happy to say that all of our personal belongings remained fine and intact. The best part of it all...when we had our next air test, all of the toxic mold was gone!! They were able to eliminate it all...something that another local company tried to do, but was unsuccessful in their efforts. I would highly recommended Mike and his crew. They went above my expectations with their customer service. Thanks again!!

I highly recommend NasCair! The technician came out, inspected the AC, tried a few things, then…read moregave me the diagnosis. Unfortunately, I needed a complete new system. I'd been expecting this for a while as the system was installed on 1992, some 34 years ago. They offered me a choice of a few systems and told me that they could install it the following Thursday. After I agreed, they showed up early Thursday morning, around 8:00 AM, pulled the old equipment, installed the new, had everything inspected, tested the system, installed a new thermostat and carbon monoxide detector, and where on their way. Total time start to finish, about 5.5 hours! My neighbor recommended them to me, and I recommend them to you! I had another estimate from another company, also very reputable, but they were about 20% more expensive, and at this price point, that's a lot!

Not sure why my profile linked to Lexington, KY. We are in Fort Mill, and still would give Nascair…read more1 star or less for selling us an undersized, contractor grade piece of crap AC unit.

The work they do is good but BEWARE - this business will inflate the cost of any work that needs to…read morebe done so that you are forced to go through homeowner's insurance. I had a leak that was coming from the ceiling of a downstairs closet. I thought it might be a complicated leak from the second floor bathroom - I was so happy to see when the closet ceiling was removed that the leak came literally from a part directly on top of the closet ceiling (so water hadn't been traveling all around the second floor). It was a simple situation. These guys jacked my bill up to over $5000, which forced me to go through homeowner's insurance. I got it brought down to just over $4000 after complaining. ...also note, they will not give an estimate in advance. They never gave me one throughout the time they were here and they never gave one to my friend in Providence Downs neighborhood. They just wouldn't give her a dollar figure and, in her case, she wasn't dealing with an active leak, so she chose to not work with Sunshine and instead chose a company that would give her an estimate. After what happened with me, it's obvious that they avoid giving a dollar amount so that they can start the work and then inflate the cost once they're already working. ...lastly, they charge by the hour - something I hadn't realized as I would see them arrive and park at my house and take forever to get out of their truck. They even went to my neighbor's house to inspect something for her when she saw their truck and came over to ask them about something at her house. Yes, I'd thought it was odd that every time they came they just sat in their truck for so long but it never occurred to me that they were killing time and that I was paying for it.

What a pleasure it was to work with such a hard working, quality oriented company. They we're…read moreprompt and worked well with the insurance company. A couple of their workers (Lupe and Georkis) were the best. They were hard workers and kept us informed as to what was going on. The workmanship was excellent and Tim the owner was very fair to work with. When disaster strikes, they're the ones to call.

Great work! I had a super clogged main line drain. He came by and water jetted it for me. Two other…read moreplumbers couldn't fix it and wanted to charge an arm and a leg. He came out the next day and got it done in an hour. Even quoted me before he got here. None of that price-gouging "give me your address to make the price of service based on your home value" nonsense. Just honest, quality, get the job done, timely work. Will be using again and again!

So I ended up having to contact a plumber because the glasses I flushed were caught in the pipe…read more Chris was so good and fast, in expensive. I was so afraid of what the cost would be. Not only that. He's friendly and on time. Very dependable. I would certainly recommend him and his business, Sewer Shark,over and over. He doesn't take payment until the job is done to ensure it's working. He was able to retrieve the glasses I accidentally flushed and trash them. Of course, I didn't want them. Dependable and trustworthy. And he provides a warranty on his work. When he came to do the quote, I felt very comfortable with him. Being a single mother and a woman, we sometimes have to be careful of who we choose for services to avoid being overcharged. If I could give more than 5 stars, I would because it's very well deserved. I approved this review.. Approved and signed by me.