Great company. I would highly recommend. The team done exactly what was discussed and the roof went…read moreon without any problems. Nick made our roof replacement stress free and his team worked very hard to complete our roof on time and on budget.

They didn't return calls to schedule an appointmen. This was very disappointing as I called them…read morebecause of their Yelp review.

After speaking with Grady Chambers, he promptly sent an inspector to assess the issue with my…read morehome's roof. Alpha Omega resolved the problem within a few days of the inspection. I want to give credit where it's due--Grady Chambers at Alpha Omega took responsibility and made things right quickly. I've updated my review to reflect that they do stand behind their work, despite the initial misunderstanding I experienced with the person who answered the phones.

This is a roof company I trust. We had another company come to our house and tell us everything was…read morefine and they couldn't fix it. Then the hurricane happened and it was not fine. 4 more leaks appeared. That's when Alpha Omega came to the rescue. They were on time, which I feel is rare among service providers these days. They were thorough and brought machines to test leaks before and after repairs. They were respectful, kind, and great educators on what happened. I highly recommend this company to repair roofs in the Charlotte region.

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Our home is in Lake Park, NC Quick polite and professional…read moreservices. Locally owned and operated. I took a chance because I did not know anyone in the business. I'm so glad the fixed to my home more than worked out. Do not hesitate to use this company.

Whatever you do, DO NOT use Rumble Bee Roofing. 4 years after getting a brand new roof we noticed…read moresubstantial leaking into our attic and onto the drywall above our son's bedroom. We texted & called them to help & they said it would be $3400 to repair it. We posted a negative review & they offered to fix it as they wanted our review to go away. We appreciate them agreeing to fix it at no cost but then their top roofer didn't fix it properly (see video). The owner assured us the job was done right this time but we learned in conversations they did not put flashing on our roof & didn't repair any with the new roof either. Two months after the attempted repair the leaking got worse so we contacted other contractors to assess & learned they just piled up sealant & added a screw (see video). Now we have to pay $6500 to repair it. Mike McNally is ignoring my calls as is his son. We selected them over another roofer & we regret it. No flashing. Just slapping down shingles. Ridiculous. Incompetent. Nice people but this is wrong.

Need a new roof? I have just the contractor for you, Ron Jonas! He was super informative and…read moreproactive with helping us with the proper steps to file the claim all behind the scenes. We didn't have to spend any time on the phone with our insurance company! He also provided design ideas in selecting the perfect shingles for our brand new roof. His crew was professional in every aspect from quick turnaround time of the job all the way to clean-up after they completed. Ron even came by the next day to ensure the clean-up was to our satisfaction! Ron was very easy to work with, we highly recommend him to help turn your humble abode to a safe and reliable home!

Ron did a great job assisting us with our Roof. He helped guide us through the insurance process…read moreand when it came time to fix the roof the roofers came and were done in one day. The roofers were professional and cleaned up after themselves. The roof looks amazing. He even called during the day to make sure everything was being done correctly. I would highly recommend Jonas Independent contracting for any roof needs!

You can stop looking as you found them. I am thoroughly impressed with the exceptional service and…read morequality work provided by Bill and the team at Keyway Construction and Roofing. From the initial consultation to the completion of the project, everything was handled professionally and efficiently. The team started on time and finished within the projected timeline, which was a huge relief for me. Outline of work done for the record was new roof sheathing, shingles and new James Hardy cedar siding along with everything else involved in the project (house wrap, flashing, paint etc) The quality of the work is outstanding. The attention to detail and commitment to excellence were evident in every aspect of the project. The communication was seamless, and the team was always available to address any questions or concerns I had. It would be a mistake not to hire Keyway Construction for any work you need done. Many thanks

The same day I posted my review, the company reached out about finishing the job (and accused me of…read moregiving them the wrong phone number). Within a week, Bill came out and finished the paint job.

Called to get an estimate. They sent a guy out who was very friendly to take a look, and he said…read morehe'd follow up with us that later that day with the quote. Things went downhill fast from there. We spent 3 weeks trying to get in touch with them just to get the estimate. After nearly a dozen phone calls with their extremely unhelpful and useless receptionist, Laura, who appears to hate her job and never followed up as promised, they finally sent an estimate. Of course the estimate was more than $2000 more than what the guy told us in person it would be when he came out. If they are this bad before they've even taken money for services, I can only imagine how bad the actual service must be.

After getting blown off by another roofing company 2 times, I looked to YELP to get someone out to…read morelook at a failing soffit/fascia area next to my gutters. I called and Alex picked up immediately. Very polite on the phone and booked an appointment with him in two days. Alex arrived early, did a walk around the entire house, told me there were 2 additional areas that needed repair, he walked me outside and showed me the areas. I was sort of sick about additional areas that needed to be replaced but frankly I could see it and of course I didn't want rain water entering the house so I appreciated his keen eye on my issues. I also had a xeriscape rain barrel that I wanted hooked up to a downspout. This was done Tuesday (excellent job and added height to it to allow for better flow, innovative!) and today Thursday the main work was done and in a tidy manner and it looks great. Alex went up on the roof the first visit and took numerous pictures, diagnosed nails and missing shingles. This was awesome to show my husband all the pictures (roof is about 30 feet high and peaked so we cannot access). I highly recommend Alex and Charlotte Pro Roofing and the employees he had at my home working here (he supervised the entire job). Very professional, tidy, respectful of my questions. I even had had cobwebs that were unreachable that Alex removed for me. Now it doesn't look like a haunted house. A+++++++++++

These guys are very friendly and professional. I made a…read morecall on the morning for potential roof leaking this morning. They show up right in the noon. Although they cannot find any issue in the roof, they give me detail instructions on the leaking point, which is the vent pipe, without charging me anything. I would call them again when I have new roof requirement.

Wanted to pass along a recommendation/endorsement for Chris Munro and the team at Storm Guard…read more A crazy storm came through at the end of June, a couple weeks after putting my house on the market. Crazy concept - buyers actually want a roof in good condition!!! I messaged Chris on Sunday evening and he and his team were checking out my roof on Monday morning. They did a great job of walking me through next steps and setting my expectations. Due to the storm wreaking havoc across multiple residences, my insurance company didn't have an available adjuster and asked that Chris and his team take detailed photos and document the work they were proposing. Storm Guard's write up and estimate was so thorough that the 7-10 day review process was complete in 2 days - with approval for a new roof given!! Chris and the Storm Guard team have been so patient and super responsive with all of my questions. Working through this in midst of trying to sell a house has made me extra neurotic, but they've been amazing partners to work with. Hopefully you won't have to ever need them, but rest easy knowing that Chris and the Storm Guard team are in your corner! Contact details are below: Chris Munro O: 980-237-9904 C: 704-651-2323 cmunro@stormguardrc.com