Thank you Bill and the CHS team for your outstanding work on our two bathrooms and kitchen backsplash! Bill transformed our old master tub into a gorgeous walk in shower and re-did our guest bath tub / shower. Additionally he put in backsplash in our kitchen and installed 3 new toilets. He spent 3+ hours with us picking out tile at Floor and Decor and getting our shower door from Home Depot...not many contractors will do that! Jared, Omar, Fabian, George and Mario were all a pleasure to work with..an outstanding team. This project was completed from start to finish in only a few weeks. Great customer service, time management and quality work. Thank you Bill and the CHS team! read more

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We had expected to take months to find a home right for us, but to our happy surprise stumbled upon a wonderful home unexpectedly quickly. The big thing to fix before we moved in, was demolishing the old, impractical closet shelving and organizing (to replace with new). Because it all happened far faster than expected, we found ourselves needing contractor help in a hurry to get a large walk-in closet and four other bedroom closets demolished, patched, and painted. I went on Yelp, found CHS were top rated, and sent them a message. Bill and his team at CHS replied within 24 hours to our first inquiry. We exchanged texts with photos and questions and got and accepted a quote within a day. They were in our house three days later and got the job done two days after that. They stripped the floor to ceiling old shelves, patched and repainted the walls, fixed the hardwood floors and left everything completely clean. From first Yelp search to finished job, one week. Great, speedy communication and excellent work done in a hurry. Totally lived up to the high ratings, and I strongly recomend them. Thank you, Bill! read more

I had CHS come out to do an estimate for a wall removal, painting and drywall work. We agreed on the price and he insisted I pay 50% deposit with a check. Something told me not to do so, and instead paid with a credit card. Turns out that was the last I heard from them. Took me for thousands of dollars!! Luckily I was able to file a credit card fraud claim and got my money back and hopefully gave CHS a black eye on the credit rating. Also keep good records of everything for they lied to the auditors about the situation as well, but I had evidence of their wrong doing! STAY AWAY FROM THESE PEOPLE!!! read more

I have a house we wanted to sell and CHS replaced the roof and painted the exterior in 3 days. They suggested a Teal door for my front door and I'm so glad I listened. Great company to work with. They are working on a second house for me now. read more

CHS Roofing - After - New Roof, Exterior Paint - General Contractors Near Me - Charlotte, North Carolina

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I made an appointment with Bill on Thursday and he scheduled the work right away on Friday. His crew was polite, clean, quick, and did a great job. They did exactly what we requested and for a reasonable price. We will be using his services again as things around the house need upgrading or repair. Hung curtain rod from ceiling Installed three wardrobe cabinets Cleaned gutter and installed gutter guard read more

I am very happy to have found CHS. From start to finish I was pleased with my experience with them. I was searching for a contractor in another state and was lucky to a found them. We have used them several times and we're happy with all of their work their prices and their communication. We will definitely refer them to others and look forward to using them in the future. read more

Had a couple of items that needed to be done. One of the stairs leading up to the house was 'soft' and we had an A/C unit that needed venting out a window. The guys came out, assessed the job, picked up what was needed, and banged it out in no time flat. Did a great job. Would definitely use them again. They did a seriously great job on the venting. Put in extra insulation...caulked it out...painted it. Looks great. read more

Once more Bill and his team delivered! This time around we had to paint our master bedroom and bathroom, as well as my daughter's study. The paint job was flawless, done on time and the customer service and communication was outstanding! I will certainly continue to use their services as my go-to contractor. You will not regret hiring them! read more

Long story short: Terrible follow-up and communication, but happy with *most* of the work that was finished. A two-week project took almost 2 1/2 months (and is not even finished). So months and thousands of dollars later my door doesn't lock (installed incorrectly), the structure was never lifted, the 6"x6" beams we agreed on are 6"x3.5" (never consulted on that change), and my custom window is without shocks so it doesn't stay open. I wanted to continue to use Creative Handyman Services to finish this project and others, but now I have to find someone else and unfortunately can not recommend them to others. The last communication I had from him was 8/24 and no one will return my calls or text messages. Bill (co-owner) actually seems like a really nice guy but probably needs someone to help to schedule and manage his projects. He even helped me out with talking to my electrician at the beginning of the project because he was in the neighborhood. All the subcontractors that work for him are all great and do a nice job, but I wish I would have just hired them directly because I had to follow up all the time to make sure they were even coming. I mean, the point of hiring someone like Bill's company that deals with all the subcontractors is so that you don't have to worry about it, but I did anyway. When I first contacted him to build an outdoor living area (she shed) he came out to give me a free quote back in June 2020. We emailed a few times before the project started. On June 18th I asked him how long it would take to build the entire project and his email response June 19th was: "Time frame would be 10 to 14 days to complete." Timeline: July 2nd: He texted they would come out and start all the outdoor building while I had the electricians do the inside work. No show. July 6th: they were supposed to come, no show with an excuse about the electricians being in the way which is why they didn't come. July 7th: work started on doors and windows July 9th: our power was out so he said drywall July 10th. July 10th: No show, so I texted and he said drywall guy would come out to see what he needed to do. I also ask are we going to start on the outside? Bill: when we're done with the drywall July 14th: drywall finisher had an emergency so the drywall is still not finished. Outside not started. Structure never lifted. July 15th-17th: drywall finishers came but left everything completely dusty (piles of drywall dust). I was unable to paint. I haven't seen Bill at the job since June. I don't hear from Bill from July 18-28th. I texted and called. I finally texted: "Hey Bill, is everything okay? Please give me a call when you see this." He calls me back July 29th: the project starts again and they clean up the drywall mess July 30th: Custom window is started July 31th: AC installed August 3-13: Lots of work got done! Trash removal, outside deck/roof, trim and floor inside August 15th: I asked for some holes in the drywall to be fixed from the workers and they came and patched/painted. I paid the final payment August 19: I texted to ask about the window shocks August 24th: Bill doesn't want to do the shocks and suggests to have a hook and rope to keep the window open. This was something we discussed at the beginning of the project, but I don't agree because it is not as safe. August 29th: I text Bill about setting up a time to talk about the finishing up the project September 11th: Someone comes out to install the shocks, but after trying to install them he says they are the wrong size. He said he knows what to get and he will let Bill know - it should only be a few days from Amazon. That was the last I heard from anyone... I have called, texted, and left messages. read more

If you can get CHS to respond, commit, and show up, they'll do a good job, at least based on experience of more than a year ago. Responsiveness and commitment are the hard part, as recently they take several days to respond to texts or calls, and when they do, they contradict earlier promises. read more

Messages Bill my about what I needed done. He told me to email him pictures and then when MIA. Great way to do business.

Bill did a fantastic job for us in our kitchen. We had a water leak. He replaced and perfectly matched a corner cabinet (difficult task). He also replaced and repaired drywall & baseboards, and painted the entire kitchen. I plan to use him often in the future. read more

Bill was very professional. He came out and gave us a quote. It was out of my budget so I didnt hire him but I appreciate his efficiency and professionalism. read more

We called after our skylights started leaking some. CHS came a few days after we called and did what they thought would fix this issue. Overall, this was a pleasant experience. After 2 months, the leaking returned so we called back. Before returning, CHS called to see what supplies they needed to buy to fix the leak. We had no idea what supplies were needed or even the source of the leak - i.e. why we called a handyman service. When we were unable to provide these details and asked them to come take a look before buying any supplies, we were told that made no sense because Lowe's was on the way to our home (we live less than 10 mins for a Lowe's). Once CHS arrived, we were told that skylights were dumb and that they try to avoid working on them and that we should close them because they would leak no matter what. This was the first time hearing this. The second experience left us feeling like we were in the wrong for not knowing how to fix the leak and an inconvenience. Would not recommend. read more

I found this "handyman" on Yelp and boy am I glad I did. The funny thing is that I had found another one who I called first. I never got a reply from that first one, even though his reviews were good. Well. Bill, with CHS, returned my call very promptly and even provided same day service. He was magnificent with his communication and very reliable. The job that they did for us (fixing our central air-conditioning canister and hanging it back on the garage wall WELL MOUNTED) was exactly what we needed. The next time any handy man need pops up, I will call Bill again. I won't bother looking at any other YELP profiles, THIS ONE is the ticket to getting repairs done quickly! Five stars all the way! read more

Made an apt for an estimate last week and he never showed up. Never called or text, not even the next day. No explanation whatsoever.

Worst customer service. The employee I spoke with acted like his time was too valuable to evaluate the situation in person and refused to listen, only talk over me. I had enough and hung up. He called me three times. He wanted to explain himself and backpedal from our first conversation by telling me it would cost me too much because he would have to pay an electrician, and that's too expensive. He just knows what will need to be done without seeing it and seeing it in person is a waste. I made it clear I was open to paying for a quote, he still refused to make an appointment. I made it known that I am in the facilities and maintenance industry and fully understand that trades don't often come out and do free assessments. I was expecting to pay for a quote to ensure we understood the full scope of work that I am requesting. He then said, " you should have told me what you did from the start. Had he known what I did he would never work with me due to my profession" read more

I needed a consult for a 'simple' deck repair. Jeff contacted me promptly and came out within a couple days to size the job. Arias came out within a couple days and determined the underlying cause of the repair need was worse than originally thought. He presented me options but put together a temporary repair that I can live with until the permanent work can be done. I'd give them a call again! read more

I looked at 4 estimates for repairing and painting my deck and dock to be fair and transparent. Unfortunately, this time it didn't work out as I'd hoped. Jeff's team at CHS repaired the deck in 2020 but we had to wait for the new planks to cure before painting. We were unable to get it done before the weather changed, so we revisited it this summer 2021. Jeff resubmitted a quote that was $1,000+ above their original estimate. I got 3 other quotes to compare. Of the estimates I received in 2021 for painting the deck ($2,500 w/materials; $1,425 w/materials; $1,200 w/o materials), CHS estimates from June 2020 to July 2021-- were 3 different offers ($3,300/$3764/$4337)--and the highest of all. While vacationing, I brought to Jeff's attention the new estimate for the same job and he never addressed my email concerning the rate increase above the original estimate. I take responsibility for deciding to move forward though I am disappointed in the quality and Statement of Work. I wanted the dock done and they were able to do it and I concluded our business by paying their price. I fired them from doing the deck; I do not recommend CHS as I no longer trust them. read more

Paid for a job out of trust. The work was incomplete. Have called, emailed, sent pictures and videos, left messages multiple times with NO response from Bill or anyone. It's completely disrespectful and unprofessional. With few things left in the kitchen area he described what needed to be done the last day he was over said he would get tools to do so and return, asked for Venmo from me and has never returned or responded sense. read more

Bill and his team were excellent. They did a great job on the work and were friendly and polite. The whole team communicated well and made sure we were satisfied before the job was done. I would recommend and/or use them again! read more

Bill has done multiple projects for me (and many more I'm sure) and it always comes back looking great. It's awesome to have a good handyman who can work on short notice! read more

Called on a Monday and spoke to Bill (CHS) about what I needed to be done. He gave me an appointment for Thursday at 9 am the same week. At 9.05 am on Thursday, I called to make sure he was coming because he was not in my house. At first, he claimed he has forgotten we had an appointment that morning and kept calling me the wrong name which pissed me off. Then, he suggested I give him till 10 am to come to my house, which I reluctantly agreed to. Less than 10 minutes after we hung up, he sent me a text message which states that his partner Jeff will be coming out to see me in 15 minutes. I then waited for Jeff to arrive. Jeff arrived promptly at my house. I showed him what I needed to be done, which is basically hang curtain rods on 12 windows. Jeff then told me that there was a miscommunication and that he was just there to give me a quote. But I've already been given a quote by Bill. Did he not tell Jeff what needs to be done? I was not certain whether Bill told Jeff what to do or not. But either way, that is too much BS for a potential customer to be dealing with. So, I asked him to leave so I can return back to work. I called another Handyman who came out the same day and did the job. So, Here's my evaluation of Bill: He is dishonest and unprofessional. Tell people what you can and cannot do upfront. They will respect you for it. read more

Fixed my sink and was very comprehensive. Took time to explain the process and didn't try to oversell on other items. Highly recommended!

It is so hard to find someone who cares about doing a good job. That was not the case here. I needed a few things done at a home I was selling - and I needed it done quickly. Bill helped me by going immediately to complete a punch list and cared enough to do it in the timeframe I needed (less than 3 days) to get the house moved. He was excellent, affordable, and informative. I have quite a few jobs at my primary residence, he won a customer for life. I would HIGHLY recommend his team. read more

I found CHS Remodeling through Yelp, and I am glad that I did! The owner Bill is great at communicating all updates throughout the project. The entire team is extremely nice and trustworthy. They went above and beyond not only to finish the project but also to put the room back together -- fully start to finish job. All of the workers are extremely helpful to talk to and give you realistic expectations each step if the way. I only needed a couple of updates done to my house (wall paper, trimming out an accent wall, backsplash, and converting a barn door) -- I would call Bill again for any job bigger or smaller though in the future. Thanks again to the CHS team! read more

Bill the owner is great. They give quick and competitive pricing and are very courteous and helpful.

They showed up on time to give me an estimate and said they would send me a quote. It's been almost a week and I have not heard from them. I sent a text to confirm they were still sending a quote but no response. read more

Bill and his team have done a few jobs for me as I do fix and flips I deal with a lot of contractors. I don't know what happened on our last house but he absolutely flaked on us. He kept texting that he was working on it but for 3 weeks no one even showed up. He took our draw money and then just disappeared. Still owes me $6400 and is not even professional enough to answer the phone or texts and explain himself. Make sure he does the work BEFORE you pay him. I wouldn't suggest giving him a deposit. read more

Bill was very quick to respond to my request for a quote and got us scheduled immediately. They were able to fix the collapsed coat closet shelf, do some work in the bathrooms and even graciously adjusted the storm door. We couldn't be happier with the work they did. CHS was definitely a very lucky find and we'll be calling them again in the future. Thank you, Bill! read more

This was one of my best experiences i have had with using a contractor from the conversation to get the appointment to the work completed. I am new to the area and didnt know where to turn so i used yelp. Thank god I did. They were very honest with the work detail when i thought i needed something replaced. I would definitely recommend this company for whatever services you needed. read more

Definitely would recommend. They gave me a very fast estimate on drywall repair and did the work the next day. They were professional and polite. Their prices were reasonable and I plan to use them in the future! read more

Bill and team did an excellent job fixing a door which had been badly damaged and needed hardware replacement and paint matching. The job turned out very well and everyone we spoke with at the company was very responsive and positive. I will definitely call for future work. read more

Bill painted three rooms in my house and the work as not only excellent, but also very efficient and at a better price point than other contractors I had called. Highly recommend. read more

I own a gym in Charlotte and needed some remodeling/repair work. I looked on Yelp and found Bill & CHS. Bill contacted me immediately and came to my gym to assess what I needed. I received an estimate soon thereafter that was detailed, reasonable & thorough. Bill was able to work around my business schedule which meant nights and weekends. Bill performed GREAT work and I will use him on ALL of my business projects & home projects as well! read more

We had a little roof leak we needed help with, as well as a floodlight bulb to change that was up higher than our ladder goes. Bill got in touch with me right away, and could not have been friendlier. A few days later, they came out to give us a quote, and do the repairs right then, which was wonderful and took away the stress of having to schedule something for later. Overall, we will keep them in mind for our next projects that we need help with, and it's so nice to have someone who is responsive and, importantly, kind, to call in times of need. read more

I hired Bill based on a past review. Paid a significant deposit. Two month later no job was done, no deposit. Stay away!!!

Excellent service and fantastic communication!! The owner, Bill, contacted me back immediately and hung my curtains the same day. I am so grateful for his help! Highly recommend!! read more

No stars read the BBB f rating and complaints and you will see what CHS is really all about. They don't pay their subcontractor and most of their work is sub par by a long shot. read more

These guys literally saved my life. We were selling our house and had to have some work done in the crawl space very last minute. I called at least 6 different contractors who told me they either wouldn't do that type of work or couldn't fit me in, and most of them I couldn't get a hold of anyone. These guys picked up right away when I called. They were out the next morning with and estimate--the buyers had a contractor come out as well and their estimate was almost 3 times as high! They also never got back to the buyers after giving the estimate.... so we went with these guys and they were awesome in so many ways. So friendly, and John worked his butt off under the house. Our crawl space was NOT the most pleasant place - it was incredibly small under there. They got the work done in about 4 days. Unreal. They finished an hour before we closed on the house. Bill talked through everything with me, and kept great communication. I was able to text or call him and he always responded. I cannot thank these guys enough. We moved to DC and honestly I am almost considering paying them to come up and do our kitchen!! You can't go wrong with these guys. read more