I think this company (owner - Joshua Chisom) has failed on more than just one front.
I hired this company to install a new gutter/downspout on one side of house, and to make repairs and adjustments (including installing a splash guard) at several locations on the existing gutters. Location for repairs/adjustments were pointed out in advance.
The gutter installer who came to work, per his statement, has worked in this trade since 2008.
When the work was completed he told me not to test the work immediately after since sealant was applied.
Next day I discovered the following:
-Newly installed splash guard diverted water right over the top of gutter
-Leaking at one end cup was not fixed
-While fixing one problem at a location that required an adjustment, the gutter installer opened up a gap in the bottom of the corner piece. This spot was leaking now.
On the 2nd visit the gutter installer, among other things, replaced the corner piece - the next day showed leakage on both sides of this replaced corner piece. The gutter installer has not come anymore. Now I had a newly created leakage problem that still had to be addressed.
This is where this company failed:
1.Attitude - installer, generally speaking, did not care if he fixed my problems or not (whereas, when I pay, I expect someone to fix my problems). For him it was like - I worked on this and that, and now I can leave. On his 2nd visit when I asked "Do you guaranty that there will be no leaking" he said "I'm not ashamed to come to fix if it leaks". He failed to come to fix leaks. To mention, I had a pleasure to be called "dude" by this tradesman in face to face interactions.
2.Quality of work - the new gutter/downspout combo did not have a drop outlet. I believe it's considered a substandard work. The size of the downspout was not the one that was listed on the estimate. Few nails were left in a gutter. A newly installed splash guard that was diverting water over top of gutter had to be re-positioned on the lip of gutter during the 2nd visit. Replaced corner piece leaked on both ends. All in all, quality was not there.
3.Integrity - This company does not care if they perform the work they have contracted. Seems they do not care about the quality of work they give.
I filed a complaint with Better Business Bureau, and asked to give me $200 partial refund for the leakage problem that they have created. Owner Joshua Chisom agreed to provide a refund but never actually made a refund.
There is no integrity here! read more