There were some positive things about my experience with Truguard, but the positives were largely due to factors external to the company itself, whereas the negatives stem directly from their business practices. First the good: 1) I like the quality of the windows. They are top line Soft-Lite windows with some of the better glass they offer. This is a big positive, but ultimately it speaks to the quality of Soft-Lite, not Truguard. 2) The salesman (Gerald) was very nice, knowledgeable, and easy to work with. He was great. 3) The installation was very fast and done by two guys who obviously had a lot of experience. Now the bad: 1) Truguard didn't actually do the work! The two guys who did my installation were sub-contractors. I have no idea if they were licensed by Soft-Lite, as I was promised Truguard is. I have no idea if my "warrantee" with Truguard will just be "kicked down the road" to these guys if I have an issue, and I don't know if they will be around in a couple years. I was never told sub-contractors would do the actual work. 2) They were sloppy. The windows definitely were high quality, but there were issues with the installation. The flashing was incomplete or poorly adhered on several windows. I took pictures of this and pointed the issues out to the project manager. I don't have any impression these issues were fully resolved before the exterior and interior trims were applied. This could lead to leakage and wood rot over time in my walls. The windows might be great, but if they rot my walls that's a major problem! 3) I didn't get the impression the project manager (Lawson) knew that the installation was done a bit sloppily. When I pointed out the issues, he acknowledged them, but didn't give the impression that he knew what best-practices actually were for window installation. I didn't feel like I was in expert hands - and the image of expertise was what sold me on Truguard to begin with. 4) My contract with Truguard explicitly says that they will adhere to OSHA standards and maintain safe work practices, but I never saw the installers use any type of protection. They sure were fast, but some of that speed came from sacrificing safety. 5) The measurements were imperfect since some of the windows didn't fit well. The openings were fairly consistent from window to window, but there were variations in a couple of rooms. Those (slightly) different sized openings got the same size windows as the rest of the openings. This resulted in some lost view-area in a couple of cases. 6) One of the window sashes was damaged during installation, and one of the screens didn't fit correctly. I paid half up front, with half due on satisfactory completion of the project. The sales rep assured me that the project would be 100% complete before they expected for me to sign off and pay the second half. However, Lawson did bring up the remaining money before the screen was delivered. He called me up asking for "90% payment" before the screen arrived - unprofessional. 7) Finally, the glass that was delivered in my windows wasn't the same as the glass in the example window. While I was with the sales rep, we were initially pricing double-pane windows, but I saw the specs on them they weren't as good as the example window he'd had. I offered more money if they could upgrade me to the triple-pane like the example window. He said he'd get back to me. He did, and we agreed on the new price, with the triple-pane. The contract came and all the window brand line says is "Elements TP" (for triple pane). When the windows arrived, the specs were noticeably worse than what I'd been shown during the sale. Well, turns out there are LOADS of glass options, and some of the upgrades on the example window weren't included on the delivered windows. Given the lack of glass detail in the contract, I never would have guessed the delivered window wouldn't be the same specs. I wouldn't recommend this company. Their practices don't match up to their promises. read more

TruGuard recently did a complete exterior make-over on our 70's house. This company is top notch! From our initial contact with John Hamilton, Sales, through to Project Management with Darryl Rodgers and his team, lead by Eddie, the guys were always professional, thorough, creative, polite, tidy, and just a joy to work with. We did Hardie Plank, windows, gutters, Portico, painting, etc. We had a vision for a "modern cabin" vibe and TruGuard delivered the expertise and workmanship to pull it off. We are 100% per cent happy with the outcome and truly love our updated home. I highly recommend TruGuard! The best of the best! read more

I had Truguard replace the windows on my 40 year old home. They spent time showing me all of the various options available, were consultative throughout the process and the pricing was competitive. Once we settled on the windows we wanted they were ordered, delivered within the time frame promised and their crew did a fantastic job with the installation. We could not be happier with the entire process and I would highly recommend this company for home improvement work. read more

We just finished a roofing project with Truguard and was very pleased with the process. From the first sales and estimation process we were very comfortable with our company rep. There was never a moment of pressure or rush to make a decision. They were always here on time and left the area cleaned up afterward. From beginning to end a good experience with constant communication. Would definitely use this company again. Frank V. read more

We recently had Truguard put in new windows for our home. From start to finish, they were excellent. The communication, workmanship and follow up were just great. I highly recommend them and will use them again! read more

"True professionals. They were prompt, completed the job over two days, and left the grounds in immaculate condition. I would highly recommend Truguard for any roofing work you may need." - James A., Charlotte read more