My mother had the main pipe in her front yard break. Her neighbor actually called Queen City and I'm so thankful he did. Zac came out early the next morning, identified the problem immediately and came back to repair early the next mornin. This will definitely be my go to plumber moving forward. Thank you Zac!!! read more

Good morning, I have used Queen City a couple of times before and their service was excellent. Well, just like before. I received great service. A professional named Vinton Moore came and fixed a minor leak in my bathroom and replaced garbage disposal. I was very pleased with his attitude and timely manner in which he completed the work. Overall pleasant experience. You guys always dress well. I'll call you when I need you. Thanks as always. read more

Had some troubles with my drain in my bathroom tub. TJ called 30 minutes prior to coming out. TJ was professional, knowledgeable and very transparent. The price was accurate and was in a good ball park. I highly recommend Queens City Plumbing with all your Plumbing needs. read more

These folks destroyed our office after we called for a leak. The hot water heater was broken. They supposedly shit off the water. We called later and advised that water was still leaking. They said that was normal and did not come back until the following day after serious damage to our unit and the office below us. They are hiding beginning an insurance company stating that we should have known that t he valve was not good. Not sure how a pediatrician should know these things. We called them back, got assurances that all was well , and are left with a mess. Now we are stuck in a disaster zone. Stay away!!!!! They responded to my google review and denied that we called back that afternoon to tell them we still had a leak. We have a text from their service folks!! read more

I would highly recommend Queen City Plumbing for all your needs Anthony installed a sump pump for us explained in detail the purpose of it he was very helpful and professional and very nice very knowledgeable read more

My hot water heater broke on a Friday night. Queen City Plumbing came out and replaced it with an A.O. Smith water heater. Total bill was $3,000. Two weeks later my basement flooded and extinguished the water heater flame and I called Queen City Plumbing for repairs. They remarked the flood water had damaged the water heater igniter system beyond repair and I had to replace the two week old water heater. I called a second plumber. He reset a safety switch and the water heater worked fine. The charge was $49. A far cry from installing a second a $3,000 water heater. read more

We had a major underground leak in our front yard caused by a tree root that had grown through the main pipe, and because of this needed a total line replacement from the street to the house. We called several plumbers, with one (Benjamin Franklin) even trying to charge us over $6100! Called Queen City Plumbing and they said they would do the entire job for $2500! They were done in a matter of hours, cleaned up after themselves, and even went as far as to lay down new grass seed over the trench they dug. We are very happy with the service, the upfront and honest dealings, and will definitely be using them again for any plumbing needs that arise. read more

I called QueenCity Plumbing to assist with a leaky faucet. From there my experience went downhill. The technician tried to upsell me on various other services. Unfortunately I agreed to one of them which was rather expensive ($760+) . After the repair was completed I was told there were ancillary issues for which I would incur additional expenses to remedy. Ultimately, I it cost me close to $1000 And still am dealing with issues that resulted from the technician"s work. Make sure you shop around and get a reputable plumber if this is not an area where you have any knowledge or expertise. read more

Had a tankless hot water heater installed Friday by Paul Glover of QCP to replace 2 large 20+ year old 60 gal tanks. We thought we needed 2 tankless units but Paul said definitely not with the capacity of the one whole house tankless recirculating unit he recommended, saving us hardware & install costs. Scheduled within a week, immaculate install, and love, love LOVE not ever washing my hands in ice cold water or seeing my husband running the shower for 3+ minutes before getting in ! I knew we'd save on our gas bill, but I really can't wait to receive our next water/ sewer/ storm water bill from the city. Especially since we can lower the temp at night & when we're away on an app! Great job all around Queen City! read more

This firm place a facebook add indicating no service fee. I called and made an appointment, prior to appointment I received a call asking if I would mind changing from Friday to Monday. Since my plumbing problem was not urgent I agreed. Well monday came and at nood when I not received call I called them and the lady I talked too didn't seem to know about my service request but said she would contact plumber. I didn't hear from plumber and they simply were a no show. I would not suggest use of this service read more

Via phone contact, I informed Parker that that the bathtub drain stopper is not working as it is no longer attached. Therefore, you cannot push it down to stop or release to let the water out. He stated that he would have Paul Glover to come out the next day (8/10/21) between 11:00-2:00 pm. On the job order emailed to me the time was 10:30-1:30 and under Services, I am not sure why it had "Warranty call" instead of the concern given. Mr. Glover told me it wasn't working anymore because a part was missing as it apparently came off and went down the drain. He further insinuated that because it was working, the problem was due to me being unsure about how it works and there was no warranty on it. Therefore, he told me I will need to purchase another drain stopper as he didn't think he had one on the truck. And I needed to install it myself as it is real simple and he could not come back to do it. Needless to say, I was very troubled by his response. After checking my records, the following information is offered. This was a different drain stopper as the one installed on 3/9 by a different technician did not work properly. The word, "Push" is written on top of it; so, when Fernando installed it (approx.. 3/15), he told me to push down to stop and then push again to release it. I was not given any written instructions. Also, on 3/22, I called and expressed my concerns about the overflow cover and bathtub drain stopper; so, Parker had Mr. Glover come out on 3/26. I noted in my customer review posted about this visit that Paul Glover "told me that the drain stopper needed to be put back in place and tightened". Now, four months later, it's not working at all because a part is missing! I believe the following idiom is very appropriate: "Go Figure". read more

Fernando installed a new toilet at my house on 4-15-2022 in the guest bathroom. He works for Queen City Plumbing. His work was excellent. He was clean and quick, and very professional. read more

Phenomenal. Justin is AWESOME. I called 7 plumbers that afternoon ALL were extremely busy, all were names with "A" rating from Angie's List incidentally. Queen City Responded quickly and I asked for Justin the owner. I was referred to Queen City By Tim from Fergusen Plumbing - Tim at Fergusen said to ask for Justin. Justin like all other plumbers was busy and he did not call me back till late that afternoon. By then I had received quotes from other plumbers who could come over the next day; many quotes where from the high of $310 - to $194 just to diagnose my plumbing problem. Justin was the least expensive to evaluate by far, so I called him back and he responded rather quickly in his amazing purple truck. Very good guy with an amazing sense of humor. Justin diagnosed my problem in less than five minutes. And he gave me a referral as well and let me borrow his extension cord too. Good experience. I would hire him or refer him. It turns out it was an electrical problem, the pump worked fine. I made balloon art for 2 of his boys (he has FIVE) in appreciation. (mistertwisterofcharlotte.com) read more

Called and got same day service. Cory showed up and called before coming..very friendly...I like to "look over The shoulder" a lot more so because I love to watch and learn and Cory explained a few things to me he did the job.. Highly recommend Queen City Plumbing read more

We used Queen City Plumbing to install a tankless water heater in our salon. They did a great job and they worked around our schedule to ensure we could still service all our customers. I highly recommend Justin and Queen City Plumbing. read more

Great service today! Tore Pinna came out and installed a gas line so we could hook up our natural gas grill on the patio. Highly recommend this company! I got an appointment right away and they showed up on time! read more

Great customer service! Thank you so much for your attentive work to my broken water line to my house! Not only did it get repaired swiftly last night in the dark/rain - but it was trenched this morning and finished up. When I had a question about my water pressure, Jeff and Chris came out to clear up the issue right away. Definitely recommended! read more

DISHONEST! DO NOT TRUST THEIR SERVICES. My property manager had hired them to come out to one of my rentals for a garbage disposal and shower faucet repair. They had quoted me over $500 to replace the entire garbage disposal and replace the shower faucet. He said there was a leak & that it was no longer working. My husband & I thought the charges were absurd so we decided to replace it ourselves. We ended up buying a new disposal for $89 from Home Depot and when we went to replace it, it turns out the existing garbage disposal was working just fine & it was only a jam! Very simple fix & we were very upset that we almost paid $500 for a misdiagnosis!! When we tried to call them to file a complaint, they did nothing to compensate for the inconvenience. Not only are they dishonest but their customer service is poor. So glad we decided to look at it ourselves and we will NEVER use their services again. I would recommend staying away from this company. read more

I just had Queen City clear our line to the street after a backup in the bathroom and laundry room last night. They were quick to diagnose the problem, presented the price before the work was done and were efficient with their work. I would recommend Justin and his team at Queen City Plumbing for any plumbing issues that you need resolved in a quick manner at a fair price. Not often that you see this type of service these days. Thanks Mike read more

I purchased a deal for a water heater tune up that included draining and flushing the water heater, inspecting the heating element, and checking for leaks. Basically, it was an overall preventive maintenance. Cory from Queen City Plumbing showed up on time and was extremely professional as well as being very willing to answer all of my questions. He performed the job in a timely manner and also checked my water pressure and tested the chlorine content in the water supply. I would recommend Queen City Plumbing to anyone needing plumbing work done. read more