Superb service!!! The electrician "G" was extremely knowledgable and professional. They had to replace my entire electrical panel. I'm using them now for regular maintenance and plumbing too. Deb M. read more

Excellent experience! They gave an immediate response when I called and scheduled my service rapidly. The team was highly professional, efficient, and fast. I definitely plan to hire them again for future electrical work. read more

We are Morris-Jenkins priority advantage members. Usually the guys are okay... polite, efficient, tidy, and try to upsell me on something before they leave. Okay and expected. We had an issue with our well recently and I got to meet their well guy, Paul. Paul had solution, recommendations, and above all wanted to see it all done "perfect". He took his time, not finishing up until it was nearly 11:30pm. He showed me what he had accomplished out under the rock and it looked like a work of art. The filter was mounted to a 4x4 sunk 18" deep through the concrete. He had valves and bleed offs everywhere you might need one and showed me how he had arranged everything to make changing the filter easy. Great job. I was impressed. read more

DO NOT USE MORRIS JENKINS: PREDATORY PRICING Advise against engaging Morris-Jenkins due to exorbitant and predatory pricing structures paired with high-pressure sales tactics. A recent quote from their representative, Zach, totaled $6,900 for a standard toilet flange replacement--accompanied by the explicit assurance that competitive pricing would be identical market-wide. This assertion was demonstrably false. A competing contractor completed the identical scope of work for $670. Their operational model relies on coercive, fear-based tactics designed to convince customers that failing to utilize their services will result in catastrophic property damage. Consumers are strongly urged to take their business elsewhere and avoid falling victim to these manipulative practices. read more

Morris-Jenkins - Quota comparison - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

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The commercials are fantastic. In-person personnel, no so much. Rude and unprofessional. Cannot recommend. read more

They do not honor the terms of their own billing agreements. It's unconscionable that they treat their customers finances and trust with such contempt. Double billing is common!!! The reviews speak for themselves. Go elsewhere, ANYWHERE ELSE. read more

DO NOT USE Morris-Jenkins!! They went into our crawl space and put notes all over our heating systems about alleged "issues" with the system during a maintenance visit. Then the technician came to us and told us we had to replace the whole system which was completely untrue based on a review of a trusted technician. We did not authorize them to leave notes in our crawlspace in their attempt to make sales for the company. Unfortunately for us, the potential buyers saw their note (containing falsehoods about the heating system) and it kept us from getting an offer on the house. We are looking into potentially taking legal action as a result. - UPDATE - a representative from morris Jenkins called me, denied that they did it, said they didn't even want to see pictures and told me to "pursue litigation if I'd like." He was the rudest person I've ever spoken to, and had no interest in actually apologizing or talking about the matter. Please do not use this company!! It could cost you thousands. read more

I had an issue with my HVAC system where it stopped working and I had ice on my outside unit and inside as well. Two technicians had come out and the problem was not resolved. The third technician was Jaxiver Lorenz. He was fabulous! His personality and friendliness truly put me at ease. I needed to purchase a relatively expensive fix and I trusted him and his recommendation. I'm honored to be a Premium member and will continue to trust Morris-Jenkins for all my repairs. Thank you Jaxiver! He is a wonderful addition to your team. read more

Sadly, after spending $25,000.00 on a large plumbing job, I removed my positive review. Today I simply wanted their "flat rate" to install a replacement Garbage Disposal and it was obvious the goal was to charge a service fee, THEN have someone out to give the estimate. Obvious a predatory practice. I told the agent I was disappointed in the way he/they responded but simply got a "sorry you feel that way". Quite obnoxious and disappointing. This request was for something they do every day....a flat rates, as they advertise, isn't real read more

######### they are a fraud company ####### do not use them they will overcharge your credit card without taking authorization i was charged $1029 - no one called for authorization, no invoice was send absolutely unacceptable ############################# read more

Morris-Jenkins - Charge - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

Reading the reviews reminded me of a similar situation with my AC. I was a member of the service plan, to which they service my unit. Ironically, and I would say it's speculative, however my AC unit has not run the same since. Last year I had them come add freon and literally a month later I had to call a family friend to do the same thing, to which he indicated that I didn't have any Freon in the system. Again, I have no way of knowing what was done, however I can only look at what I do know. Morris Jenkins came, they serviced, it didn't work. Family friend came, serviced unit and it did work. Morris Jenkins recommended I replace the entire unit, which I considered, until I got a second opinion from someone I trust. Unfortunately, we are at the mercy of companies that have P&L's and sometimes it comes at the "expense" of its customers. Stewardship matters, and you have to be a good steward of people's trust. read more

The top quality in repairs and installations for me is customer service. I don't mind if people make mistakes; it's how they correct them that's the issue. I've used Morris-Jenkins for well over ten years now for plumbing, HVAC, inspections and even a Level 2 EV charger installation; of all those visits three times something unexpected happened. All three times I was treated like my concern was the biggest thing on the manager's plate and addressing the issue happened quite swiftly. Morris-Jenkins doesn't know how to disappoint their customers. Heck yes I recommend them. read more

We have a membership plan and the few times we have used them they responded quickly and did good work. However, they came today during working hours (non emergency) to fix a shower valve. They spent about a half hour to replace the Moen cartridge (about $80 list) and gave my wife a bill of $540 that included tax and our 10% member discount. The invoice did not break down parts and labor, just a fixed price. I thought it was pretty high so I consulted the major AI services who not only showed the bill to be at least $200 more than the going rate, but explained that the major commercial plumbing companies have set fixed rates per job regardless of the effort involved. I spoke with the service manager who claimed, unbelievably, they only made $50 on the job. With a $285/hr labor rate and $150 (with markup) part I don't see how $600 is justified. read more

Zach did my A/C summer tune up service and was courteous, professional and efficient. He provided me with details of what was done and the condition of my equipment. My experience with this recent service was very positive. read more

I needed to have the bulb to my air scrubber replaced. Andy was very nice and professional. Fortunately, the bulb was under warranty! The bulb was replaced and he also checked the ductwork work. I have used Morris Jenkins for a lot of projects over the last few years and highly recommend them! read more

Great experience with Morris Jenkins. Just had a service done because our A/C went out last night before the hottest day of the year today, and fortunately it turned out to be an easy and inexpensive fix. We called last night at dinner time and got an appointment for 8:00 this morning (we could have had a 10:00 appointment last night but chose to wait). Technician was right on time, very helpful and quickly diagnosed and fixed our little problem. MJ I'm sure isn't the cheapest, but they provide excellent service and we have used them for years and are very happy. They've been around forever and we switched to them partly for stability as our prior HVAC companies kept merging or going out of business. read more

Needed to replace my water heater as it was 19 years old and did it's job. Called to schedule a person to come out and do a quote. To be honest, I was already set on buying from Morris Jenkins as we had our HVAC done by them the prior year. Keith came out the next day and gave us our options. Got everything scheduled for 1st thing the next day. Abraham and Bailey came out to our home right on time and made the install seamless. I have nothing but nice things to say about all the gentlemen that came out to get this done. Extremely friendly, knowledgeable, quick and easy. They are definitely efficient in their systems. From sales to install was quick and painless. Hopefully I don't have anymore fun expenses coming my way but if I do, I will undoubtedly call Morris Jenkins for it. read more

Y. Moore Today we received our heating maintenance check up. Owen was our technician. He was very knowledgeable and explained in detail what he'd being doing today. He was respectful of our home. He wore booties and moved furniture carefully. He was engaging and listened to my questions. He assisted in changing out the filters . Owen was sp patient with me, as I had to wash those dirty vents. I welcome his return for our next maintenance check . Thank you Owen. read more

We have been customers of Morris Jenkins for several years. Yes, they are higher priced, than some of the other companies, yes they recommend other services when you didnt ask. You can always say No. I look at it like, they were through, because I never go underneath my house to see that potential problem, and honestly, you get what you pay for in the long run. Home warranty companies are good and necessary in some cases, but there's the hassle of getting random inexperienced people, never the same contract company, rinky dinky parts, waiting on claims and callbacks if they do a shoddy job and limited to no warranty. That's not worth the hassle to me. The upside to choosing MJ is we never have to worry about our investment, which is our home, when we need something serviced or repaired. Everytime they come out, they try to match you with the same technician as before, if not they have thoroughl notes from the last visit, so that the current tech is up to speed on what was done prior. They also have checks and balances in place to have a 2nd set of eyes on larger repairs and when there is someone new, they are accompanied by someone with experience. I never have trouble booking a time that fits my scheldue. I also have never encountered an employee with an attitude. Everyone has always been professional. They have always given us that chic-fil-a service. I highly recommend. read more

I called morris Jenkins as there was a leak below one of my sinks. automatic booking system was easy to use and I was able to get a time slot within 4 hours. I got a call from AJ to tell me he would arrive within 35 mins. he arrived on time. he was very friendly and professional. he was able to diagnose my issue and had the part on his truck to complete the repair. he worked efficiently and resolved the issue. he cleaned up the work area and was respectful of my home during his visit. the price for the repair was slightly higher than I expected but I appreciate that plumbing work is never a low amount. I would use morris Jenkins again. read more

TERRIBLE company!! Came out to my elderly mother's house because her AC unit was not working. They told my mother it would cost her $14,000!!! because it needed a whole new unit. Told my mother "It can't be fixed!" Tried to get her to sign a contract to pay. When my mother told them she would have another company look at it, they told her the other company was a 'scam' and that that company uses 'old replacement' parts. They went on to say that the other company would not make it out here for at least 6 weeks. Needless to say, the other company came out (2 days later) and told my mother that 'someone' cut off the AC unit inside AND outside. The company told my mother that she only needed a replacement coil, and fixed the issue! Morris Jenkins should be AVOIDED. They are HORRIBLE beyond measure. read more

I initially chose Morris Jenkins because they previously repaired my AC unit and did great work. Based on that experience, I trusted them when I called about a clogged toilet and shower on Sunday. During the visit, the plumber advised that the clog appeared to be in the sewer pipe and said the city would likely be responsible. He told me he would handle communication with the city. He later returned and stated that the city determined it was my line for 500 feet up the road and that I would need to address it. The following day, they sent another technician who flushed the line and ran a camera that was not long enough to provide a proper diagnosis. There was still no resolution. I was then told I would need a brand-new sewer line at a cost of $25,000, along with $7,000 in additional work just to properly diagnose the issue. This involved digging up what I was told was my line. Something did not sit right with me, so I contacted both another plumber for a second opinion and the city directly. The city confirmed the line in question was theirs. They came out, reflushed it, cleared the blockage, and resolved the issue. At this point, I am out $1,500 for work performed on a line that I do not own. I did pay the initial $483 for the toilet ring repair and troubleshooting on day one, and I am not disputing that charge. However, I strongly disagree with the additional $1,500 charge for diagnosing and working on what was ultimately confirmed to be a city-owned line. When I spoke with a supervisor, they were unwilling to offer any resolution regarding the $1,500. Additionally, city records indicate the line was their responsibility, which directly contradicts what I was told. I am extremely disappointed. I feel misled about the communication with the city and was nearly persuaded to spend $25,000 on a sewer line I do not own. Because of this experience and the lack of resolution, I have lost trust and will not use Morris Jenkins again. I am sharing this so others can be aware and do their own due diligence. read more

This company is a scam. I scheduled for someone to come out and fix a floodlight that had come loose and was hanging by the wires. The light was still working, just needed to be screwed back in. The technician even stated that he could probably just screw it back. But then spent the first ten minutes walking around my property looking for other work he could charge me for, while strongly trying to convince me to sign up for their monthly maintenance service. Not at any point did he get a ladder and actually inspect the light before quoting me $350 to fix it. When I told him I wasn't going to pay that much just to screw in a light, he said I still had to pay him $89 for the visit. I do not recommend calling this company for anything. In response to this company's reply to my review. He was shown to the electric panel when he asked to see it but still did not attempt to flip the power to the light in order to inspect it. read more

I do not recommend this company. They were to come out and do some maintenance for $89. since they came my air is worse than it was before. I never had any issues with my downstairs being cool now it's hot. this is a get money scam company and they break things in order to get a call to fix something. you should not do people like that! terrible company! read more

I was very impressed with the service I recently received from Morris-Jenkins. I was given a fair quote for the inspection and the next day the service technician was on site. I was also quite impressed with the personalization added to their reminder appointment email. The email contained a recent photo of my tech, which told me safety was important to MJ. I also got a little bio on the tech telling me a little bit about him. So by the time he got here, I felt comfortable and that I already knew him. Nice touch! My technician quickly identified and confirmed the issue I was having. He could have dimed me for more but was fair and honest in his assessment. It is sometimes very difficult to find an honest business, so this is so much appreciated! I would recommend MJ to anyone looking for a reliable company to do business with. read more

My parents had a small maintenance contract with them but it's time to cancel. This is our third awful experience with them trying to take advantage of elderly people. The first instance way trying to get us to buy a new dishwasher. Turns out it was a $100 fix. Next was a recommendation to put in a new toilet for $1200. We only needed to replace the flapper. Yesterday we called about the A/C not working. They said we needed a new compressor, and their recommended one would cost close to $5000. We called a different company this morning before moving forward. All they needed to do was reprogram the thermostat to interact with the heat pump correctly. Total cost including full diagnostics was $200. STAY AWAY FROM THIS COMPANY. read more

I have nothing but good to say about Morris Jenkins and their staff. We had PM done on our HVAC unit and as always we were very satisfied. Grant, our technician, was professional, respectful and friendly. He made sure we knew just what he did, and he answered any questions we had. We have been with M/J for about 5 years now and are always pleased. We are on their preferred customer plan, we pay a reasonable monthly fee that includes two PM's a year. Very happy customers. read more

Had a plumbing issue. The drain system was clogged. They did a complete inspection. They did a clean out and inspected the pipes. It also was determined to have a clog on the city side of the plumbing drain and arranged for them to come out and clear. Everything has been fine since. Discussed a few issues that may come up later, but no pressure to purchase anything else at this time. Great People. read more

We have the very basic service plan for our plumbing and it includes. Our drains been cleaned out. I called was able to schedule very quickly and had them come out clean every drain. I asked them to everything is running very smoothly now and did not pay an extra dime for it. I highly recommend the service. read more

Two times Morris Jenkins was called for service both times quoted over $4k in service to replace a leaking core. My contract ended the night I made the last service call to see what the problem I was having with HVAC. I decided that if I had to spend that much on the problem, I would find another servicer. So, I called Lakeside Heating & Air Conditioning, Denver, NC the original installer of HVAC. The technician informed me that I still have a warranty until 2027 and my maintenance plan went back to Lakeside. Also, the system is working without any repairs needed. Nine years of trust gone in one night. No Rating system default. read more

DO NOT USE THEM! My parents and I have been apart of their membership program. Last week they came out to work on their drainage system for the A/C and caused significant water damage to my parents home that isn't even 5 years old. My parents have NEVER had plumbing issues or water issues until after this visit. When asking them how they would remediate the issue they caused, they said they would not pay for the repairs. PURE NEGLIGENCE!!!! I will be sure to make sure my parents are not abused by this company. UPDATE: I did reach out as MR. JENKINS advised and learned that SUPERVISOR CODY wrote very thorough notes about Morris Jenkins not causing the damage to a house he has NEVER STEPPED FOOT IN! How can a supervisor write any documentation about work that was completed by someone else and also work that was never inspected by him! FRAUD!!!! Also, my parents are in the process of having to have their floors potentially ripped up today. THANKS MR. JENKINS!!!!! read more

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We've worked with Morris-Jenkins for over 20-years, now. In the early 2000's, our house had an as-built, undersized single furnace A/C unit with all supply and return ducts in the ceiling, that never performed satisfactorily and ultimately failed after ten years. By trade, I'm an engineer and understand the principle of air movement both for function and comfort and didn't want a simple replacement system. We had three companies, including the one that we had used to service the old unit. Of the three, Morris-Jenkins listened accepted the challenge to correct the situation by installing properly designed system with much new ducting. We talked of options for pricing with good / better / best and went with the top-line system combining heating and air conditioning with a heat pump. We signed a service contract that remains in effect today. After 20+ years, many components have been changed, including a burner that was still under warranty! The benefit having the bi-annual maintenance contract is invaluable. Some technicians have been several times through the years and gotten to know our equipment well, while others have never been. Either way, they've always been polite and professional. The technicians have excellent notes about past visits and know the equipment history well, so know what to look for in their thorough check-ups. I've had occasion to recommend their plumbing services, too and had equal satisfaction. I believe Morris-Jenkins provides product and service value and completely satisfied highly recommending the business. read more

I had an experience with another HVAC company that didn't sit well with me. I called Morris-Jenkins, and they visited the same day. All told, I needed a new system. All of my questions were answered in detail until the answers made sense to me. What I appreciate most about MJ is the staff members. They have many years of service with the company and love what they do! Yes, the cost may be more than others but you get what you pay for. The previous servicer may have done more damage to my system than good. They failed to recognize essential flags about my old system that should have been corrected. If a technician doesn't know, he/she can't help you. I am a 98% satisfied customer. The 2% shortage is due to malfunctioning wall units that required a few service calls. read more

We had a leak under our sink and MJ came out promptly to repair it. We have been pleased with our service and got the advantage program so we can take advantage of their other perks. I would recommend them to others. read more

Morris Jenkins gave us an $18-$20K proposal and we found a reputable, licensed contractor to complete the same scope of work for $8K. Buyers be where!!! read more

This should be less than 1 star. My 96 year old mother was on contract with Morris Jenkins for years and her AC went out. Called for service and the guy said he could recharge for 1000.00 replace the coil for 6000.00 neither of which he could say would fix the problem. She had them do the Freon for 1000.00 which didn't last the weekend. They wanted to come back and replace the unit but I had another company come who repaired the unit for 775.00 and it's still working fine. DO NOT USE THIS COMPANY. Everyone I've talked to says they are terrible. read more

I cannot believe what this company just tried to pull. Had a clog which caused backup in the house. They tried to charge me $30K, they said they needed to fix the entire pipe and that it was my responsibility not the city. Called the city and Morris-Jenkins lied, the city said it was THEIR responsibility. I cannot believe this company has such low morals read more

Joshua F. came to check maintenance on my unit, fast, efficient and even wanted to love on my puppy before he left which of course she LOVED! All said, he was professional, polite and a pleasure to work with, thank you Josh!! read more

Buyer beware! They sign you up for the Prestige customer service as an excuse to come out and overcharge you for their services. I paid for an ac service upon completion and now they are charging me for the service I paid for with my monthly payment account. Total ripoff! Service people aren't really qualified for what they are doing. They seem to follow a prewritten speech. I noticed they charged me for 3 hours of work and the service person stayed in his truck for over an hour during that time. read more

The culture of this company has changed. They have always been expensive, but now every visit includes attempts to sell add on services. I was quoted $4,200 to install a laundry room sink, a job that I had another plumber do for $1,050. The same visit included a sales pitch for a water filtration system which I had no interest in. If you call them keep your wallet handy, even simple check ups will find "problems" that cost $$$$$. read more