Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were unaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch! read more

This is a response to the owners comments. Thank you for your reply but it seems you might have misunderstood what my review said. I did not say that the installation was unprofessional or that the HVAC system did not work well. I also did not say that certificates, etc. did not match the equipment that was installed. Our family was told there would be a specific type of system installed. However, a different type was installed and we were not informed in advance. After several inquiries, our family representative received a phone call but no one would respond to the multitude of questions submitted in a follow-up email from our family rep. To reiterate, the property has already been sold. No additional follow-up is needed from Prime Comfort as I'm sure the new owners will choose their own HVAC company. read more

We have been with Prime Comfort since 2017, when they installed our Trane HVAC system. We have had no problems with our heating or air conditioning systems. Our yearly heat and air maintenance has been performed by great technicians. This morning, our yearly AC system check was performed by technician Nick. He called ahead, arrived on time, was very professional and knowledgeable, and explained the results. He even showed pics of the leaves removed from the bottom of the outside unit and of the cleaned coils. Highly recommend Nick and Prime Comfort. , read more

Five-Star Review for Prime Comfort I have been a loyal customer of Prime Comfort for many, many years, and they have always delivered first-class service. Their professionalism, quality of work, and attention to detail have kept my heating and air systems running perfectly year after year. Recently, however, I had an experience that went far beyond the level of service anyone could expect. I had the pleasure of meeting Billy Cole from Prime Comfort, and his expertise and dedication made an extraordinary difference in our home and in our family's health. For over a year, my youngest adult daughter--who has been staying with us--had been constantly coughing. She had multiple doctor visits and even spent time in the hospital, yet no one could determine the cause. We were worried and had no answers. During a service visit, Billy discovered a serious issue inside the upstairs unit: mold and heavy dirt buildup that none of us knew existed. He not only identified the problem but fixed it promptly and with expert care. The results were immediate and incredible. The very first night after the duct was changed and restored, an air cleaning machine installed my daughter did not cough once. After over a year of suffering, she finally experienced relief--something we will always be grateful for. Prime Comfort has always been a trusted company for us, but Billy Cole's exceptional service truly went above and beyond. He didn't just repair a system--he improved the health and comfort of our home. I wholeheartedly give Prime Comfort five stars and my deepest appreciation. They are the best in the business, and Billy deserves special recognition for his outstanding work. -- Joe Jordan read more

Truly appreciated the follow-up visit by your technician Mike -he did a thorough inspection of our new system and made a few tweaks to maximize efficiency. Nice work! read more

Billy Cole has been our technician for air duct replacement, new A/C unit and air filtration system. we have an old home with ducts in crawl space so not an easy job. job was done on time and communication was regular and outstanding. had an issue w heating over holidays and they were out within 3 hours to fix. would recommend read more

Cody came and checked out our A/C system and found everything to be in good working order. No pressure to sell us any extras, just advice. It's worth the service fee to keep things running at peak performance. read more

Excellent company excellent people. Had them install a brand new dual fuel unit last year, runs perfectly. Just had a yearly check up with Billy Cole, he showed up right on time as agreed, talked me through any issues I might have have between now and the install. I had some water damage in a bathroom on the second floor and asked him to check to make sure that it wasn't coming from the system. Sure enough the installers had done everything correctly. Billy took his time, and went up and above his job to find out what was causing the leak. Told me it was a broken seal on one of the vent pipes coming out of the roof. He didn't have to go that far but it was very neighborly of him to do so. He even went so far as to tell me how to fix it and what he has used on his own home to fix the same issue. I don't think you can go wrong with Prime Comfort read more

Charged for no service. Just for visit. Also extra service cost is much more expensive than I heard from other providers.

This company not only responded to my Friday same day service call, but fixed my system the very next Monday with an install of 2 much needed Cooling Coils. "Adam", the service technician was assisted by his Operations Manager at 8 AM at my house ready to get the job done. Not only did they do a supurb job, but found a few discrepancies that were done by other companies and corrected them for safety of the client free of charge. I would recommend this company to anyone in need of A/C Repair. read more

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Adam was absolutely awesome! Took the time to explain every step to a guy who literally knows nothing about HVAC! Prime Comfort and Adam are the real deal! Asked every step of the way if what he recommended was okay, and was upfront about cost! When it comes to replacing our unit in a few years, I will be calling Adam. read more

Had an air conditioning problem that was resolved in under 20 minutes. Got an appointment next day and the helpful technician discussed options for fixing issues that could pop up in the future. read more

We had an issue with our heating system in our house late into this winter & so we decided to look around for a heating & cooling company. After searching for a reputable HVAC company in the Charlotte area, I came across Prime Comfort, & after reading a few of their reviews, I decided to give them a call. Technicians Bryan & Lance we're fully masked & were very professionally & friendly the entire time. They arrived promptly & highlighted all of the issues & what needed to be corrected. And in no time our heating was up and running again! True professionals at their craft! Thank you Prime Comfort! Elated to have found prime amongst all the blinding commercials & ads of those larger companies in the area. You guys truly embody your mission statement. Honest, Reliable, & Professional. You have our recommendation! read more

This afternoon my air conditioning cut out, and after a quick Yelp search I called Prime Comfort. Kevin was very helpful and offered to have a tech out later today (4-6PM). When I asked if someone could come sooner since I had plans later, he offered to check and call me back. Within 5 minutes he was calling to say a tech was en route to my house. Adam, the tech, was polite and professional. He diagnosed the problem right away, and within 2 hours of my original call to Kevin, my air was back up and running better than ever. Not only did Adam fix the problem, he took the time to explain what went wrong and show me pictures of the before and after too. I highly recommend and will be letting everyone know what a great experience I had. read more

Customer Interaction: 0 stars. I called Prime Comfort for an instance of helping me resolve a tenant heat issue in the first week of January. Brrrr! I was on a trip out of state when the incident happened and told the dispatcher (Becky? Beverly? It was a B-name... Ha! How appropriate!) as much. She told me that the technician would call me to verify the repair so I waited to hear back. The phone never rang, but this is not uncommon since the call was placed just before 3pm, I figured that they were busy and could not make it out. The next morning, I check my phone, 1 call missed from Prime about 45 minutes earlier... funny, but I had left my phone in the cabin while I took my morning walk, so I figured it must have rang at that point. Without checking the message, I returned the phone call immediately. I got B-name dispatcher on the phone who just lit into me for not answering my phone (which only just rang 3/4 of an hour before!) I was taken aback and waited for her to calm down. She never did while we were on that initial phone call. She proceeded to tell me about their policies and procedures, that she had made notes in their system on ALL of my properties about how I was unresponsive and irresponsible owner. I was beside myself before interrupting her tirade to ask her if she remembered who the customer was? Who is paying her salary ultimately? She kept on lecturing me how it is my responsibility to care for my business... yes, that's right, MY business! I laughed at the ridiculous insinuation. Double checked my call log, nothing except for the one call this morning. It MAY be that the phone, being where I was, didn't actually have a strong enough connection to the network. I credit Prime with doing what they say they did. I told her that much. But what I will NEVER stand for, is being insulted by a vendor... and I don't care HOW responsive you have been in the past, you DO NOT get my future business. That, Prime Comfort, is MY policy for MY company and MY business. For the record, I had been a customer of theirs for 3 years prior, they mostly did a good job, but, in truth the previous engagement for system installation at my last rehab was far and away sub par. Most of the technicians, especially, the one I spoke with just now, are great. They had a dud on their payroll around this time last year. Don't remember the name, but they are NOT and exceptional company and are NOT immune to customer attrition. I am a deeply loyal customer, but only if I am treated with a modicum of respect. Prime Comfort, your ship with my company has sailed. You are dead to us for future considerations. It may be that I need a better cellular network to support my tenants going forward, but that is another decision with another vendor. read more

Prime Comfort - Landlord UNfriendly - Heating & Air Conditioning/HVAC Near Me - Charlotte, North Carolina

Hired to do a maintenance check on my home ac unit. Everything was just as easy as can be. Bryan the technician arrived early, was very professional and knowledgeable. He did a great job explaining things and performed his tasks quickly and was finished in about 45 mins. All in all, great experience. Thanks! I'll see ya next year! read more

Lance and the team at Prime Comfort saved the day when our AC went out on a 100 degree day! Barbara was kind enough to hook me up with an early appointment after another customer cancelled. Lance diagnosed the problem, explained it to me, and was able to confirm I had a warranty...(saving me money!) and ordering the parts to arrive as fast as possible. He returned the next morning to do the job and return comfort to our home before the holiday. We are so thankful for the prompt, professional work of Lance at Prime Comfort. Prime Comfort will be my new go-to for all my air conditioning needs. read more

Lance, the tech who came out was friendly, knowledge, and great to work with. Prime Comfort is the ONLY AC repair company I will ever call! I highly recommend them. read more

Great customer service at a fair price. Our technician Lance was terrific, was masked and answered all of my questions thoroughly. I was very pleased and highly recommend this company!! read more

I highly recommend Prime Comfort and their awesome crew. I did a lot of research for a reliable HVAC company. I checked yelp, BBB, Natural Piedmont Gas and google reviews. This company is 5 stars across the board. They are also BBB accredited with an A rating. All of the staff we encountered are very prompt, friendly and hardworking. We needed a whole new HVAC system. Prime Comfort came out Monday morning at 8:30am to get started. Three extremely nice gentlemen (Tim, Bobby & Ken) worked until 5:00pm to get all of the old out, the new in and installed. Then they cleaned up after themselves, tested the units, taught me how to use our new WIFI thermostat, and went over the final details of everything. They were even kind enough to be mindful of the doors and nose level (as much as possible) while my little one napped. They also alternated their lunch breaks so someone was always working until the job was completed. They made sure we were happy with everything and answered any questions we had before they left. With our new HVAC system we get a 2 year maintenance  program  (Prime Comfort services our HVAC two times a year for free). Prime Comfort has a 2 year service warranty and with our new Trane we have a 10 year parts warranty. Prime Comfort is sending us our permits, setting up our follow up inspection and really has made this whole ordeal pretty painless. All in all I really couldn't have asked for a better experience. Thank you to Chuck, Ken, Tim and Bobby. We are nice and comfortable now :) read more

Our heating unit went out and we knew it was time to shop around for a new HVAC system. I contacted a few other companies for quotes, but decided on Prime Comfort after reading some reviews and after meeting Bill who gave us 4 quotes to choose from. The team that showed up to replace our units were very friendly and professional. They also stayed later on the 2nd day which was a Friday so we would have heat over the weekend which we greatly appreciated. These guys did an awesome job and we are really pleased with their performance and our new system. Thank you so much!!!! read more

Awesome customer service. Our upstairs unit stopped working on a Friday evening. I called Prime Comfort and they came out immediately. They worked until 10 p.m. and had us up and running even better than before! Would highly recommend!! read more

Prime Comfort did an HVAC system change-out for our condominium unit in Charlotte, NC. We were very happy with the quality, speed and professionalism of Prime Comfort's work. When our HVAC unit failed in January we knew it would be expensive to replace. We had obtained 5 different quotations from different local contractors, including the largest HVAC installer serving Charlotte (Morris-Jenkins). To our surprise there was a large degree of variety between the different quotes. Different HVAC hardware options, different maintenance packages, different warranty coverage, and very different prices. In the end we went with Prime Comfort after speaking with Chuck. Chuck is clearly a very experienced engineer with a panache for sales. I am a very detail oriented person and had done my homework on HVAC units and what I thought I would need. Chuck walked me through all of the options, all of my concerns, and justified the material and labor costs. He also threw in some freebies which we really wanted. Chuck uses a non-pushy, 'positive' sales method. Other contractors would rush to ask me who else I had received quotes from and scare me into not going with them. Chuck based his quote on the merits of Prime Comfort. It also helped that his quote was price competitive with other companies! We had our install done the same week the quote was finalized, and the job was completed with only one minor sizing complication that was resolved a day later. Because we are based remotely in California, it was critical that we received photos of the job and a high quality verbal description of what had been done. This was all received at a very high standard from Chuck. I also have to call out Barbara who was very persistent in ensuring our county inspections would be organized in a timely fashion, and of course for the continuing after-sales support. We are very happy with the job done to replace our HVAC system and Prime Comfort will be the only call for our future HVAC installation and servicing needs. They don't just take your money and run, they really stand by their work, and in the HVAC business this sense of responsibility is very important. read more

Last week I had a problem with my air conditioning. The AC was working but the fan wasn't blowing the air. I called Prime Comfort and luckily they had an appointment between 4 PM and 6 PM. The technician came out and told us that the fan motor needed to be replaced. Since it was already late he had to call about the parts in the morning. When he called back the next day he had bad news. The part wasn't available in stock and was a special order from the manufacturer. The estimated time to deliver the part was 17 days. Needless to say, the heat in the home was unbearable for sleeping. They called us with a possible temporary solution and the following day installed a fan to replace the broken fan in the unit. The temporary solution worked! And the best part was that the temporary solution was free of charge. I commend Prime Comfort on their customer service and quick response time. I would definitely recommend them. read more

I had my HVAC (Heater/Air Conditioner) installed about 1-2 month ago. I have to say, the customer service with this company was great. The owner came out during the COVID crisis so we did our best to communicate but within a relatively safe distance. There was confusion from this as I was expecting two level control while the initial plan that he wrote was one level control. After discussing over the phone, the owner went out of his way to provide the two level control with no extra charge. It wasn't something that I was expecting but definitely grateful. He knew that I was frustrated before we talked. He went above and beyond to make sure to provide customer satisfaction. After install, there was a minor issue with the wiring wasn't done right on from the control panel. They came out the next morning. Fixed the wiring. Now the HVAC is rocking!!!! It's nice to be able to control Upstairs and Main Level with different temperatures and never have to stress about it not working properly. I typically control all of this off my iphone. Anyhow, I would definitely recommend this company. They earned their 5 stars... read more

Over the years we've had several different HVAC companies to our house and our best experience, by far, was with Temperature Pro. Joe was here to service our air conditioner and he was not only on-time but a few minutes early. Also, you couldn't ask for a nicer, more trustworthy technician. I appreciated his professionalism; how he explained the issue, provided pictures and addressed our concerns. There were no surprises with the cost of the service and I did not feel like I was being sold something I didn't need. Because of their customer-centric approach, we plan on using Temperature Pro for all of our future HVAC needs. read more