Jason was great. Gave me a call to confirm. Gave me another call that morning with an updated ETA…read more Listened to what was investigated so far. Quickly came up with a solution that fixed the problem and saved me money. Job done with high marks. 5/5 stars, would hire again.

Their website indicates they service Bosch washing machines. I messaged them at night as my Bosch…read morewasher stopped working. I called in the morning again told they work on Bosch, and then 2 hours later I receive a text stating they do not. A total waste of time and complete misrepresentation of their skill set. NO stars in my experience

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Brian from Fuse responded promptly to my request for service in Weddington. He arrived within…read moreminutes to diagnose the issue and propose a solution. His quote was competitive and included the use of quality OEM components. All communications were prompt and courteous. During the course of the project Brian identified a component that was near the end of its service life. Although the part was outside the scope of this project, he replaced it at no charge to me for either parts or labor. Our air conditioning has been working perfectly ever since! The Fuse HVAC & Appliance Repair team provided us with outstanding professional service in every regard. I give them my highest recommendation!

From start to finish fantastic!! Everyone is so nice, professional, knowledgeable, show up when…read morethey say, with great communication. The serviceman answered all my questions like he had all the time in the world (on a Friday afternoon), the lady answering the phone is super sweet and helpful and I even got to have an interaction with the owner who is very friendly. Great experience, highly recommend. Cyndie (mom) for Bailey while cat sitting in NC!

I strongly recommend this company. they came in today and replaced the AC units inside and outside…read more. it is very challenging because they had to drill through sheet rocks in order to get a 220V line from the breaker room. despite the challenges, they were able to do it in a very professional way and least damages. Mitchell the owner is a very nice guy and Dyrell his team lead is super nice, he knows what he is doing. No guessing No wondering. they work as a team and everyone knows what his role is. they cleaned everything afterword and were very organized. Now I don't have to worry about hot summer heats. if there was more than 5 stars I would gave it to them.

I was incredibly pleased with the work done by Andrew and his team. They cleaned all our air ducts…read moreand dryer vent. They were courteous, professional and clean. I could not believe all the build up in my dryer vent!! They even discovered a problem in one of my ducts in our crawl space that a previous company could not. That could have been a serious issue if not fixed and they were able to fix it at no extra cost. Before and after pictures of several areas really hilighted how much of a difference their service made. I highly recommend them.

I called Ductz to come and clean out my dryer vent. From the time I called and spoke with Andrew I…read morefelt as though I was in good hands. Andrew was very knowledgeable and explained how the process would work. Andrew and his crew showed up less than 24 hours due to a cancellation in their schedule and went to work. I spoke with Andrew during the appointment and his guys were quick and efficient. I learned a good bit and am glad I know a good, reputable company in the area for future work. I would highly recommend Ductz to anyone in the LKN area.

Special shout out to the install technicians Joe and Tyler they did a great job and were very…read moreefficient and polite. And to a customer service gal named Cory who got us set right up with our appointment with the quality control specialist whose name was Jon. He was very professional and knowledgeable.

I wanted to get a quote on installing a 2 zone damper on my current system. I found call da through…read morefinditduke. they reached right out and scheduled an appointment for a Monday from 3-6 PM. I got another text fr9m someone else the next day about setting up an appointment that I had already made. did not respond to that one. I then got a call at 10 PM on Saturday night that went straight to VM. it was someone calling about setting up an appointment again. now it is Monday at 5:40 PM and I get a text that the tech is almost 70 minutes from my house. I told them to cancel my appointment and I will not be doing business with them ever.

THIS is who you call first! Based on the size of the water leakage, I was expecting the worst. They…read morehelped me identify the problem quickly, patiently answered questions to educate me, AND provided a $5 DIY solution...working with my schedule on a Friday night! I've been happy with the service company I've had for years but this is my new go to. I've missed this type of service - Knowledgeable, responsive, and low stress.

Fast service, easy to work with very professional service…read more Needed help same day and they were there in 2hr

I found Prime Comfort while sitting in LaGuardia Airport waiting for my boarding announcement,…read moreafter discovering that my upstairs AC unit -- the one cooling the bedrooms -- had completely died and was blowing hot air. I sent them an email from my phone and, since it was a holiday week, I assumed I probably wouldn't hear back for a few days. Instead, they called me before I even got on the plane. A few texts later, Ernie was scheduled to come to my house the next morning. From there, everything was easy. Ernie was thorough, honest, and very low pressure. He inspected my existing system, understood that I'm away from my home for long stretches of time, and walked me through several options without trying to upsell me. I chose a middle-tier unit that matched his recommendation, and I felt good about the decision. The installation was just as impressive. They offered to come the very next morning at 8:00, and the crew was actually at my door by 7:30. They worked nonstop, installed and tested the new unit, explained everything, cleaned up, and hauled away the old equipment. Ernie stopped by several times during the job to check on progress, help out, bring parts, and make sure I was happy. It was about as hot as you'd expect in an attic during the summer, and the team still pushed through like pros. Another crew even came by to help finish things up. The advertised discount got me to reach out. Ernie won me over. The install team made me a customer who will absolutely recommend Prime Comfort to others.

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!