Do not do business with this company. I contacted them Jan. 12 about my gas fireplace…read moremalfunctioning -- long before the current dangerous ice storm was forecast. The technician came Jan. 16, removed the pilot light and said he would return with the new part. He came back Jan. 19, after the storm forecast. He didn't have the right connection for the new part, but assured me it would be fixed by the end of the week, "even if I have to work on Saturday." On Thursday, he contacted me, said he had the right part, and would be there at 8 a.m. Friday. At 7:30 am, I got an automated message saying my job was canceled. I contacted the tech, who said he knew nothing about it. A short time later, I got a message from the company -- the message was a misfire. But no one would respond or tell me when or if my repair was still scheduled. By Saturday, with the storm bearing down on us, I hadn't heard from anyone. I made repeated calls and messages, to the company and to the technician (704-506-0501). Finally, a man from 888-840-5788 called and told me I was getting a refund. I told him I didn't want a refund, I wanted a working fireplace in an ice storm. He claimed they still didn't have the part, even though I was told Thursday that they did. I would suggest NEVER GIVING THIS COMPANY A CHANCE. I have a handcapped family member, and if the power goes out, I'm stuck. After the storm is over, I'd like to do business with a reputable company, if anyone can suggest one.

I highly suggest giving these guys a chance. I called them for a quote and was happy to see how…read morereasonable their rates are. They were able to schedule me for a chimney cleaning within a few days. The entire process was very smooth and professional. I'll definitely hire them when I need my chimney cleaned again.

Great service, very professional and attention to detail. Mike was very respectable of our inside…read moreand carefully laid out drape cloths around our fireplace not to get soot in the house. Cleaned everything and then explained everything that was done. Great value for service provided compared to other companies. A+ company. I will be calling them again for my fireplace needs.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

First time customer and could not have asked for a better experience. I had my chimney cleaned and…read morea new chimney cap installed. Blake Crocker was a pleasure to work with and made sure I was informed of what he was doing and what to expect. I would highly recommend them!

Had my fireplace inspected and swept today and while it wasn't the news I wanted to hear, I'm glad…read moreI chose Smoke Alert. Very nice, very professional and I would definitely use them in the future.

Our fireplace would not turn on after 20 years of running it. I called Owens, and to my surprise it…read morewas going to take 3 months to get an appointment! It was worth the wait! Forrest was sent to us! I thought I was going to have to get a new fireplace. Forrest opened it up, took it apart, cleaned it all, told me the thermocoupler had built up carbon. He had it fixed in an hour. He was so kind. He was so educational. He sent detailed pictures to us of everything he did. He advised that in the future we might have to get a new part. Just to give him a call. Honestly one of the nicest technicians that has ever been in my home for anything. He made it so easy. I was sent a text by Owens that Forrest was coming and they even sent me a picture of him to know who he was before he entered my home. I've never had anybody send a picture before.  That was pretty cool. I highly recommend this company. I realize that there's some honest people left in the world, and it warms my heart. Please use this company; worth the wait, I promise. He was also very covid conscious and kind. Thank you for that Forest, I mean it! Thank you for just being you!

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

A Chimney Sweep/Charlotte Air Duct, were called out for duct cleaning. Prior to this company coming…read moreout I had another company out, which 2hrs after they left dust was still making it's way through the vents, called them out for the 2nd treatment, their (Sears) truck broke down. This company Charlotte Air Duct came in and they were very thorough, even to go as far as taking each vent off and cleaning them, which the other company(Sears) did not do. Also, (CAD)person + young helper, was so very helpful in explaining the process, telling me the filters I should use, cleaning the coil part, which I was shown, and it was filty & clogged. I just cannot say enough about this person, he was so kind, I really appreciate that, and all that was done, I forgot his name, he came out on 08/05/17. I am now breathing fresh air..YAAAAAH!..Thank You Ms H.

Do not do business with this company. I paid A Chimney Sweep…read morefor to perform the "Clean & Inspection" package on my gas fireplace. The inspectors found certain faulty components in my system, but they neglected to clean the fireplace as advertised. The service tech promised to circle back with me with a quote on the replacement parts then never called. I reached out to them via phone several times and finally got a hold of the owner who told me the parts are unavailable, and he promised a refund. He never refunded me the charges. Now when I call, the secretary tells me the owner is unavailable to speak with me.

We had Emberstone Chimney Solutions come in to give us a 2nd opinion on a botched roofing job that…read morewas done around the chimney flashing which caused an indoor leak. Long story short, I needed somebody to redo the chimney chase and the roofing/flashing around it. Emberstone showed up and gave me what I thought was an honest assessment of the problem and how to remediate it. Their quote was similar to other quotes I had gotten but they were a bit more detailed on how they were planning on doing the work. But the more important part was that I had gotten a quote from Owen's chimney, which is supposed to be one of the most 'well known' teams in Charlotte, but strangely they were reluctant to do the roofing and literally told me "we can do the flashing but we are not a roofing company so we recommend you go with somebody else for that". Of course, I did not want to divide the work between a roofing and chimney company because if something went bad down the road it would be for sure a finger pointing situation. Emberstone Chimney said "we do it all, we own it and we do it right". So I signed up with them. They came in on a very nice looking rig and over a period of a few days did the first part of the work which included removing all the brick on the chimney chase and starting on laying down the new water proofing elements and new brick structure. I will say that we had a bit of a hiccup as initially I was not happy with the look of the brick that was laid closer to the roof line. I offered this feedback to them and they immediately came back with a plan to remediate and explain to me how it was going to end up being done. How companies react to a customer concerns matters a lot and I was happy with their response and eventually they came and finished the job with a new chimney look and cover which looked much better than what was originally in place. I will also share that the working crew was really nice and fun to work with. They were really professional and explained everything they were doing in full transparency. Communication was frequent and complete over emails, voice, and text messages. Will recommend this crew and would use them again for future chimney repairs.

They did not do the job that they were hired to do. My fireplace had rainwater in it a month after…read morethey were hired to fix it. Don't use this company. They never did rectify the problem. I had to pay another company to fix

Thorough inspection of my chimney/fireplace and the technician explained what I was seeing on the…read morecamera.

Fantastic!! This company did a great job. Helped with an insurance claim. Prompt, courteous,…read morecleaned up! Very pleased.

Chris is awesome! He was referred to us by our realtor for our initial chimney inspection during…read morethe closing of our house. Not only was the inspection package itself detailed, he also provides video where he walks through the package and explains your fireplace system and any notes he made. We've since used him for a repair that was needed that he found during the inspection. The initial process used to repair the backwall didn't take, and not only did he redo the repair with a different process at no additional charge, he also came out on a Saturday morning to ensure it was fixed before the holidays. In summary, he's timely, professional, nice and detailed. And all of this at affordable rates. We'll be continuing to use him for any future cleanings and repairs!

Awesome service by an industry expert. Would definitely use them again. Reasonable price tooread more

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

Excellent customer service, while I'm located out of their service area, they took time to asses my…read moreneeds over the phone and make recommendations to assist me. Wish I could tell you more, but from a customer service stand point they are first-rate, I'm sure their work would reflect the same high standard.

Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.