Do not do business with this company. I contacted them Jan. 12 about my gas fireplace…read moremalfunctioning -- long before the current dangerous ice storm was forecast. The technician came Jan. 16, removed the pilot light and said he would return with the new part. He came back Jan. 19, after the storm forecast. He didn't have the right connection for the new part, but assured me it would be fixed by the end of the week, "even if I have to work on Saturday." On Thursday, he contacted me, said he had the right part, and would be there at 8 a.m. Friday. At 7:30 am, I got an automated message saying my job was canceled. I contacted the tech, who said he knew nothing about it. A short time later, I got a message from the company -- the message was a misfire. But no one would respond or tell me when or if my repair was still scheduled. By Saturday, with the storm bearing down on us, I hadn't heard from anyone. I made repeated calls and messages, to the company and to the technician (704-506-0501). Finally, a man from 888-840-5788 called and told me I was getting a refund. I told him I didn't want a refund, I wanted a working fireplace in an ice storm. He claimed they still didn't have the part, even though I was told Thursday that they did. I would suggest NEVER GIVING THIS COMPANY A CHANCE. I have a handcapped family member, and if the power goes out, I'm stuck. After the storm is over, I'd like to do business with a reputable company, if anyone can suggest one.

I highly suggest giving these guys a chance. I called them for a quote and was happy to see how…read morereasonable their rates are. They were able to schedule me for a chimney cleaning within a few days. The entire process was very smooth and professional. I'll definitely hire them when I need my chimney cleaned again.

Great service, very professional and attention to detail. Mike was very respectable of our inside…read moreand carefully laid out drape cloths around our fireplace not to get soot in the house. Cleaned everything and then explained everything that was done. Great value for service provided compared to other companies. A+ company. I will be calling them again for my fireplace needs.

Tip Top was just here to clean & check the chimney for leaks due to a recent storm when we noticed…read moreleaks. There was no mess left behind, he didn't try to give me any crazy fix costs. He talked to me about what he found, what he could do and what he recommended and when he recommended it be done. He even took a look at the chimney and said if I wanted to put off the cleaning for a year, it would be fine. I love having an honest & reliable company I can turn to for this!!

First time customer and could not have asked for a better experience. I had my chimney cleaned and…read morea new chimney cap installed. Blake Crocker was a pleasure to work with and made sure I was informed of what he was doing and what to expect. I would highly recommend them!

Had my fireplace inspected and swept today and while it wasn't the news I wanted to hear, I'm glad…read moreI chose Smoke Alert. Very nice, very professional and I would definitely use them in the future.

Our fireplace would not turn on after 20 years of running it. I called Owens, and to my surprise it…read morewas going to take 3 months to get an appointment! It was worth the wait! Forrest was sent to us! I thought I was going to have to get a new fireplace. Forrest opened it up, took it apart, cleaned it all, told me the thermocoupler had built up carbon. He had it fixed in an hour. He was so kind. He was so educational. He sent detailed pictures to us of everything he did. He advised that in the future we might have to get a new part. Just to give him a call. Honestly one of the nicest technicians that has ever been in my home for anything. He made it so easy. I was sent a text by Owens that Forrest was coming and they even sent me a picture of him to know who he was before he entered my home. I've never had anybody send a picture before.  That was pretty cool. I highly recommend this company. I realize that there's some honest people left in the world, and it warms my heart. Please use this company; worth the wait, I promise. He was also very covid conscious and kind. Thank you for that Forest, I mean it! Thank you for just being you!

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

Chris is awesome! He was referred to us by our realtor for our initial chimney inspection during…read morethe closing of our house. Not only was the inspection package itself detailed, he also provides video where he walks through the package and explains your fireplace system and any notes he made. We've since used him for a repair that was needed that he found during the inspection. The initial process used to repair the backwall didn't take, and not only did he redo the repair with a different process at no additional charge, he also came out on a Saturday morning to ensure it was fixed before the holidays. In summary, he's timely, professional, nice and detailed. And all of this at affordable rates. We'll be continuing to use him for any future cleanings and repairs!

Awesome service by an industry expert. Would definitely use them again. Reasonable price tooread more

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

Prompt. Arrived on time. And explained what was he was doing. I will definitely use again.read more

I bought a groupon for chimney pro for a cleaning and inspection. I did not get a full inspection…read moreas the technician did not have a camera and he was not permitted by company. in addition to the coat of the Groupon, I had to pay for every foot over 12 feet. I had to call another company for a chimney inspection. they inspected the chimney, crown and cap. supplied pictures. imagine our surprise when the top seven feet of the chimney had not been cleaned. pictures were supplied. I will not use or recommend this company

Jarell was friendly and gave an great inspection of the chimney and what is needed. He is…read morerecommended.

Dynamic duo. Super men. My heros! Jarrel and Richard…read more I have not been this blown away in quite some time by the kindness, attention to detail, hard work, and joy in service. These men restored my chimney, showed exceptional patience with my landscapers (who were taking forever to turn on the water for them to pressure wash), and were a delight to be around. They even came back and worked me in after some logistical issues (which were my fault)! I wish I had more chimneys to clean so that I could employ them more often! Their work was worth every penny. I feel blessed to have encountered them.

Branden installed a new chimney cap and crown coat for me. Cost 400 + tax but I didn't want to…read moreclimb the ladder. Thanks QCS!

It took a really long time to get an appointment so definitely make it early! We had David H come…read moreto do our inspection and he was so insightful. He clearly and simply explained what he was seeing, our options for repair, and what to expect if not repaired. He was thorough but efficient which is appreciated during a work day. We'd use this company & David again!

Thorough inspection of my chimney/fireplace and the technician explained what I was seeing on the…read morecamera.

Fantastic!! This company did a great job. Helped with an insurance claim. Prompt, courteous,…read morecleaned up! Very pleased.