Excellent. He came out, cleaned everything very thoroughly and gave me great advice to keep things…read moreworking well in the future. Jon is super nice, very friendly. Highly recommended.

Had a hard time getting anyone to help me in Rock Hill, these guys had my fireplace up and running…read morein no time!

Not trying to tank their score or roast them--but they took several weeks to respond. I then…read morereplied to them and invited further communication (about two weeks ago), and radio silence since. They might do great work, and I'm on the busy season so I can understand if they are overwhelmed. It'd just be nice if they were a bit more responsive.

Chad came out to my home yesterday and did a FANTASTIC job repairing my gas fireplace. He quickly…read moreassessed the problem and got the fireplace working again. In addition, he replaced some missing embers and cleaned the glass shield. I had called another gas fireplace repair company and they wanted me to spend big $$ to replace several components, as it turns out none were needed and I saved a lot of money going with Craft. Chad was informative and very helpful and I will certainly use Craft Stove again! I strongly recommend them for your gas fireplace needs.

One of the WORST companies I have ever dealt with. They would not come and repair a FP insert…read morethat I purchased from them the year before. They cancel appointments, NO show or just don't return calls. finally dropped off a part that does NOT work. The owner was so rude and has NO customer service manners! The previous owners were wonderful and got excellent reviews and customer service!

Please avoid this company as they do not do customer service.After THREE site visits (and nearly…read moreSIX MONTHS), we still do not have a fireplace as promised. Took several months to acquire a permit. Calls to the owner, office, and customer support go unanswered. If you like high end fireplace pricing and low end customer service ...

Owen's and their team are top drawer! I've had a few things done with the chimney and they are in…read moretime and work quickly. They have great knowledge and trouble shooting skills. Roberto and Rhett came today and were outstanding.

We are very impressed with Adam their technician, he came on time, inspected and cleaned our…read morechimney. He was very professional. We have used Owens Chimney service for years and highly recommend them.

We spent over $5,000 replacing counter tops in three rooms in a house we were selling. The…read moreinstallers were responsible for reinstalling the faucet in the powder room which was an extra fee. They installed the faucet incorrectly and the drawer would not close because it hit the drain pipe. Which was never an issue in the thirty years we lived in the house. Notified Fireplace & Granite immediately and sent photos and then a video they requested because they were too busy to come see the issue. Days went by with no response. We ended up hiring a plumber to adjust the faucet drain pipe. Our salesman (Travis) instructed us to pay the bill and said they would send a check to cover the repairs. Then nothing but excuses when we asked about the refund. "Only the owner can sign checks and he's on vacation. He will send a check when he get's back in town." Months later and still and no reimbursement. Now they don't bother replying to inquiries. Buyer beware.

We had a wonderful experience with FPG. VERY PROFESSIONAL! Our kitchen was transformed and looks…read moreremarkable!

Mr. Davis was able to convert our "Mother in Law's Suite" fireplace to a new electrical log set-up…read more BEAUTIFUL system that can be used year round. No more cleaning up ashes or that fireplace smell. TOP NOTCH WORK!

Mr Davis was prompt and professional. He inspected our chimney (storm damage), explained what was…read moreneeded now vs what could be done later (more cosmetic). He completed the repairs soon after, and did an excellent job. Highly recommend.

It seems like I'm one of many that they can't seem to be bothered to service lately. Our fireplace…read morewasn't functional at move-in on Dec 17th so we were promised someone would come out and fix it. While we were out of town, I suddenly get a call that someone was heading there with no prior notifications... Well, that's a shame we were out of town, because since then I've called multiple times (don't bother, they're always "on the phone with other callers") and texted as well. I have heard nothing back, like so many others on here. I'll continue to call and maybe one day they'll stand by their product and come out and fix it.

Evidently the sales team doesn't return calls. Horrible service. I was told to call the salesperson…read moretwice even though I had left my contact info and what I wanted done. There is a big difference between selling and shooting fish in a barrel. Look elsewhere, I know I am.

Wonderful people Price was very reasonable…read more Explained everything that needed to be done They fixed and cleaned my gas fireplace Very happy with the results I would definitely recommend them

Complete work in a quality manner. Joshua identified our problems did the work and recommended the…read moreaction required.

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Been a customer for years spent multiple thousands there buying equipment. They will have some…read morereally good deals price-wise. They are not very service friendly or communicate well. Example bought outdoor refrigerator price was above online price but they install it and haul the old one away. Problem refrigerator was not leveled. I watched the install it looked good. When checking it later it did rock. I signed off on the job so that is my fault but after having multiple surgery's it's hard to throughly examine and test everything. I asked if some someone could drop by and level up the legs, no hurry just when they are in the neighborhood. I was told that will be $179 to stop at your house. That seems to be unreasonable to me. In the future i will buy online and hire a contractor to install.

We got a hot tub from them about 4 years ago was told it was a great tub we have it paid down to…read moreabout 900.00 then it will be paid off a few pipes busted on it and keeps leaking out so I called a your lady was very nice and was willing to try to help , she got up with a service person who told her even thou I sent photos and video what was going on he must come out . He wanted to charge me $179.00 and then you had to add taxes to it . I all most forgot the tub i did take was not even the one i order it was the wrong color . Sorry I want be going back there to get anything stay away stay away............