Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

Very poor service. We had them come out to look at our gas fireplace. They charged us $380 just to…read morecome out. They took all day examining the fireplace and then said they would send a repair estimate. I didn't receive an email for over two weeks. After calling and emailing about three times, I finally spoke to someone who sent over the estimate, but they never called to schedule the repair. I feel like I just wasted $380. The fireplace was at-lest turning on before, and after they came out, it won't even turn on. This was during a week when temperatures were below freezing. Luckily, our power didn't go out. There was no customer service at all. Very disappointed.

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

We recently had Jeremy Swann inspect our fireplace after concerns about our gas log set, and the…read moreexperience was outstanding. Jeremy was thorough, knowledgeable, and took the time to clearly explain what he was seeing and why it mattered. He identified a fuel-type mismatch in our existing burner and carefully walked us through the safety implications. There was no pressure -- just straightforward, honest recommendations. Scheduling was easy, communication was prompt, and the installation of the properly configured log set was completed quickly and professionally. Everything was tested, explained, and left spotless. It's rare to find someone who combines technical expertise with clear communication and integrity. We're very grateful for Jeremy's work and would absolutely recommend him to anyone needing fireplace or gas appliance service.

Jeremy responded right away and made room in his schedule to fix my fireplace on the day before…read moreimpending bad weather. I was so thankful! He was super friendly, knowledgeable, and his prices were better than other local companies I contacted. I highly recommend him!

Renovating an old cottage in Tryon and had Etowah install an insert wood stove. They are very…read morefriendly to deal with and did a great job on the install. I will be using them on my next purchase and install in my master bedroom. I would definitely recommend Etowah to friends and family.

We bought gas logs from them..Very knowledgeable and friendly. Nice facility, and a good staffread more

I expected so/so labor, but WOW WAS I WRONG! The men working this job have been polite,…read moreconscientious, respectful, caring of our property, and absolutely professional. Every. Single. Person. They blanketed our plants so nothing would be damaged. They meshed the garage so our car wouldn't be damaged. And they used a MAGNET to retrieve nails so our feet and tires won't be damaged! IF YOU NEED A NEW ROOF, CALL THIS COMPANY!!! If I could give 10-stars, I would. I call reviews as I see them, and THIS glowing review is well deserved.

The young man from Ridge Roofing that came out yesterday was fantastic! Adam helped me solve my…read moreproblem with professionalism and presented me with options for dealing with the problem at hand which was a bent gutter from a fallen tree limb. He was willing to climb back on the roof until I was completely satisfied, and I definitely put him to the task! He went above and beyond the call of duty and helped me uncover a gutter spout that had gotten buried with dirt and grass in the backyard that easily could have created big problems down the road. To top things off ~ he was friendly and had a great personality. Highly recommended!

I said I'd update you guys! THIS PLACE AND THEIR PEOPLE ARE A M A Z I N G ! We are utterly…read moredelighted with our new freestanding fire unit. Love the shape and glass elements! YOWZA!

The store itself is clean and well organized, the salespeople are very knowledgeable and eager to…read moresell their products. Unfortunately, when it comes to gas inserts, they are single threaded through ONE single man to install. We were told an estimate of September, then December, and then ultimately January. Because the install is dependent on the weather, things can get delayed and it can be frustrating. They should find an additional installer vs relying on this one (albeit skilled professional) man.

I just recently moved to the Asheville area, and a Lynx hood and grill came with the house. It is…read morereally in bad condition. It is dirty and has molded. I called Carolina outdoor kitchens for information on who might service Lynx in my area. The man who answered was quite annoyed and said, "We don't service or clean grills and we don't know who does. I get these calls all the time." I asked, "You do sell Lynx outdoor kitchens, but you don't know anyone in the area that services them?" He said, "That's right." and hung up. How can you sell a product and have no customer support? That is like selling a new car and not having a service department. Welcome to our post-Covid world.