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    R-Pro Select

    1.8 (5 reviews)
    Closed 8:00 am - 4:00 pm

    Services - R-Pro Select

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    R-Pro Select Photos

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    Recommended Reviews - R-Pro Select

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    3 months ago

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    6 years ago

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    10 years ago

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    5 years ago

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    7 years ago

    Terrible company with rude and clueless staff. Avoid them if you want quality and service.

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    Environmental Chimney Service

    Environmental Chimney Service

    (23 reviews)

    I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

    Very poor service. We had them come out to look at our gas fireplace. They charged us $380 just to…read morecome out. They took all day examining the fireplace and then said they would send a repair estimate. I didn't receive an email for over two weeks. After calling and emailing about three times, I finally spoke to someone who sent over the estimate, but they never called to schedule the repair. I feel like I just wasted $380. The fireplace was at-lest turning on before, and after they came out, it won't even turn on. This was during a week when temperatures were below freezing. Luckily, our power didn't go out. There was no customer service at all. Very disappointed.

    R-Pro Select - fireplace - Updated May 2026

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