Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

I had my first experience with Horizon Heating and Air with a service call for my furnace that was…read morenot functioning properly. The technician who came out was James Graham. He helped me understand the system that is newer to me and more complicated than I've had in the past. James was very detailed, thoughtful, and patient with addressing all of my questions. I feel like I really understand the systems better now and am more confident on how it works and what I might need to address in terms of maintenance getting the most out of it. James was able to get my system up and running and tested so that everything was working and functioning properly. I'm grateful for his attention to detail, cheerful attitude and professionalism. I'm planning to use Horizon Heating and Air for my future needs and plan to sign up for their maintenance plan. I found the company to easy to work with in terms of communication and scheduling. They are honest, reliable, and reasonable. Don't hesitate to use them for any of your HVAC needs!

We used Horizon HVAC today for the first time and we were very pleased with virtually every aspect…read moreof their service. We received notifications the day before and the morning of the appointment. Deacon and Tyler arrived precisely on schedule. Both were very friendly, and more importantly, very professional. The quality of their work was outstanding. I would highly recommend Horizon Heating and Air.

Cody is a wonderful and knowledgeable heater/ac repairman. He is honest, trustworthy, intelligent…read moreand committed to his work. His rates are reasonable and he goes out of his way to be helpful. His work is fast and thorough. He repaired the heating units that I thought were dying from old age. He resurrected them to run like new. He explained everything which made me feel at ease. I highly recommend this company. 5+ Stars for Set It And Forget It HVAC Solutions. - East Asheville resident

From the owner: At Set-It-And-Forget-It AC, we have an instilled a culture and belief that we are more than your…read moretrustworthy Heating and Air Conditioning Company. We are a proven and accomplished AC and Heating services company that can be relied upon at all times. Our Company is built on integrity. That when we are called to help a customer, we thoroughly diagnose and resolve our customers concerns and repairs to the fullest extent, keeping our customers informed and involved every step of the way. Whether it be waking up in the middle of a hot and humid night with no air conditioning, or a frigid winter morning. We will provide you with a comprehensive evaluation of your system before that will put your concerns at ease.

Website wrong. I have a contract with them and they do not provide twenty four hour service and…read morethey have no service on the weekends.

Terry from Nicholson Company came to our house today to service our heat pump. He was great!! He…read moredid a thorough check on our Carrier unit and answered all our questions in a way I could understand them. He even climbed back into the crawl space and showed me step by step where the filter was and how to change it. I highly recommend Terry and Nicholson for all your service needs.

Value was not there for us. After being on the $20 plan for a year, when we had a relatively simple…read moreservice call and we thought the rates were high. We did not need someone evaluating every faucet, etc in our home during the service visit. We know our home.

Completely disappointing and unprofessional company. Would never use them again. Did…read morefaulty/incomplete electrical work and did not fix any of the problems that they said they would.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

On 08 January 2025 at 10:00 PM the thermostat on my HVAC stopped working. Outside temperature was…read more20 degrees. Emergency!. Terry of Splawn, with 27 years experience as an electrician, came out and replaced it. The only one out of five heating services that responded. Superb! If you need heating work I cannot recommend Terry and Splawn more highly. Edwin Gibson, Etowah NC

A great price on a replacement gas furnace. Very professional installation with no fuss/ cleaned up…read moreafter. Passed inspection with compliments about the quality of the work. Excellent communication with Doris -administrator -very helpful- Very happy I went with them

Perhaps I am being unfair because the business is now owned by the son of the man I had! When I…read moreneeded a repair, they replaced my condenser with a smaller unit, and when they , I checked all of the fittings and they were only hand tight! Mistake? Maybe! Not my idea of quality work! Bad service leaves a lasting memory .

I have used Hendersonville Heating & Air on 4 or 5 occasions…read moreThey are a mom & pop repair company that does great work Both David & Dwayne have worked on both of my A/C units and have saved me thousands of dollars when others would have thrown in the towel and tried to sell me new units rather than repairing and making difficult repairs. They are honest, trustworthy, and dedicated and their pricing is fair and well earned. They have also come at difficult times when others were unavailable. If you want honest, reliable, service (which is rare today) I cannot recommend them more highly.