Pisgah heating and cooling continues to deliver great customer service. Our mini split units are…read morenow 5 years old. They have been the best investment for our older home. We wanted to have them professionally serviced and cleaned before winter this year and they responded to our request immediately. They are thorough in their work and gave us tips to keep them as clean as possible on our own. These mini splits have truly been almost effortless to keep up with, and we continue to be impressed with their performance during all types of weather. 5 stars to Pisgah Heating and Cooling !

Always on time, if not early and willing to explain the "mechanics" if you want to learn…read more Very dependable and fairly priced!

I am writing to recommend MAC Heating & Air Conditioning Inc for their exceptional heating and air…read moreconditioning services. I have had the pleasure of working with them for seven years, and they have consistently demonstrated outstanding expertise and professionalism. Our service technician John has been super! MAC Heating & Air Conditioning has a strong background in HVAC systems, and their ability to provide efficient and reliable heating and cooling solutions has been a significant asset to our household. They are quick to respond to service requests, and their technicians are knowledgeable, courteous, and always willing to go the extra mile to ensure customer satisfaction. Dick Adams - Hendersonville, N.C.

Called March 2021 and requested an estimate on replacing either the heat pump or the entire…read moresystem. Provided details of the system and our address outside on Brevard and the issues we were having. Called 2-3 weeks later on a Friday having never heard from a salesperson and was told the request for estimate was "sitting on his desk and that he would call me on Monday." It is now July 19th and I never heard back from the company. Called today, spoke to Debbie who is always so pleasant. Conny the estimator got on the line and said May began their busiest time and they prioritized existing customers. My first call was in March. He did apologize. I informed him that were they not going to accept new business back in March I should have been informed during the earlier phone calls. Lousy customer service, lousy salesmanship. It was however a great way to not gain new business and lose business for life.

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

Call Dad installed a new HVAC system and performed electrical work as part of the project. The…read moreexpectation was a 200-amp panel upgrade, but instead they initially installed a meter panel and left the existing panel unchanged. This was only corrected after I complained. We have now failed two inspections. The first failure was due to insufficient wiring. The second failure was due to loose connectors and because not all of the work performed was properly disclosed on the permit. The inspection failed again as a result. This has caused significant delays to our renovation, and we are now unable to submit another permit until these issues are resolved. Electrical work is a major part of an HVAC installation, and repeated inspection failures are a serious red flag. The crew also left construction debris and trash behind, further reflecting a lack of professionalism and attention to detail. Based on this experience, I strongly advise against using this company, especially for electrical work. Look elsewhere and save yourself the hassle of correcting substandard work.

Family operated, reliable, affordable, and easy. They also have great customer service and they are…read moreable to replace or repair something quickly and affordably.

Don't waste your time with this company.My husband tried contacting them 3 times for a basic…read moreannual service and they never responded.

Very nice service!! We needed a replacement part & they…read moredidn't change for a second service fee. Would use them again On time & knowledgable

Kevin, Cameron, and Jay installed my gas boiler in 2012. Have taken good care of me…read more Recently the city changed my water meter and tripled the water pressure, blowing out the old whole house pressure regulator, and the boilers pressure valve, flooding the basement. Kevin himself came out to stop the flood, and Cameron had the heat and hot water back on that day.

First rate services. Great guys did exactly what they said, on time So good that I paid a bit…read moremore than their price, just to say how much I appreciate them.

Ductz was referred by my HVAC contractor for mold abatement. This month had Wade provide a proposal…read morefor cleaning and disinfecting HVAC ducts on both sides of our duplex rental. Wade explained the process and what options were available. Price was fair and we scheduled work in a weeks time. The structure was built 1947 and even though the HVAC systems were replaced twice since, the ducts were NEVER cleaned. They removed plenty of dust/soot/pollen and pet hair. The 2 techs were able to clean both sides in one day. I would recommend Ductz to anyone, there were zero problems, ducts/air handler are nicely clean and my tenants enjoy cleaner air.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Value was not there for us. After being on the $20 plan for a year, when we had a relatively simple…read moreservice call and we thought the rates were high. We did not need someone evaluating every faucet, etc in our home during the service visit. We know our home.

Completely disappointing and unprofessional company. Would never use them again. Did…read morefaulty/incomplete electrical work and did not fix any of the problems that they said they would.