Cancel

    Search

    Carolina Ductmasters

    2.5 (16 reviews)
    Closed 8:00 am - 5:00 pm

    Request a quote

    Response time

    2 hours

    Response rate

    100%

    Services - Carolina Ductmasters

    Air duct cleaning

    Environmental abatement

    Fireplace cleaning

    Carolina Ductmasters Photos

    You might also consider

    Recommended Reviews - Carolina Ductmasters

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    25 days ago

    Business owner information

    Photo of Marshall A.

    Marshall A.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Arrived late. Did the bare minimum to sweep the chimney and nothing els. Not worth $285.

    Business owner information

    Photo of Marshall A.

    Marshall A.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 1

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Marshall A.

    Marshall A.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jim H.
    0
    46
    0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Carolina Ductmasters

    You might also consider

    Environmental Chimney Service

    Environmental Chimney Service

    (23 reviews)

    I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"

    Very poor service. We had them come out to look at our gas fireplace. They charged us $380 just to…read morecome out. They took all day examining the fireplace and then said they would send a repair estimate. I didn't receive an email for over two weeks. After calling and emailing about three times, I finally spoke to someone who sent over the estimate, but they never called to schedule the repair. I feel like I just wasted $380. The fireplace was at-lest turning on before, and after they came out, it won't even turn on. This was during a week when temperatures were below freezing. Luckily, our power didn't go out. There was no customer service at all. Very disappointed.

    Warmstead

    Warmstead

    (5 reviews)

    Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

    UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

    Carolina Ductmasters - airductcleaning - Updated May 2026

    Loading...
    Loading...
    Loading...