I have my guard up every time a service tech comes to the house to see if they are going explain…read morewhat is occuring and give me good info on how they are going to fix it. Also, looking out for additional upselling where I am sure they are encouraged to get maintenance agreements. and additional items from the client. Everything was explained in detail and I was informed on what is needed and what would be preventative including a service plan. I know that it would likely be in my best interest but since we are selling our property in the near future I explained why I didn't want one. The company went over and above to accommodate me with an issue with the troubleshooting charge and completed to get my business. The tech was very knowledgeable and explained everything in detail. I was able to get high level service and just wanted I needed to make things right.

Prompt, polite, professional. They did the job and explained what was broken in our heating system.read more

Water heater leaking. Came right out. Stopped leaking. Kind, informative as well as professional.read more

I would not recommend Five Star. They tried to sell me a mid-tier system at a significantly…read moreinflated price, marketing it as a "top-tier" unit. On top of that, they never performed a Manual J calculation, which is standard and critical to properly size an HVAC system. This felt misleading and scammy. I strongly suggest that anyone considering doing business with them do their researchfirst -- their prices are far higher than comparable options elsewhere.

Our furnace box cracked today, Tyler with Swamp Rabbit Heating and & Air came out today, talked…read moreoptions and we chose to replace the entire unit - Tyler and his team had us back up and running before the evening with a much more efficient unit and installed a new Nest thermostat. I would trust Tyler with anything, a work ethic that cant be beat, honest and true to his word, this is what small business is all about.. Tyler will be the first and only call for any HVAC needs at our home https://www.facebook.com/swamprabbitac/ https://www.swamprabbitac.com/

Very rude, always late, and never want to hear the problem they say NO immediately. like i don't…read moreunderstand how they have a 5 star rating, probably faimily and friends reviewss

Yesterday I posted a negative review for Bentleys due to a…read more misunderstanding This problem was promptly handled by them in a very satisfactory manner They were very kind and courteous and the issue has been resolved I appreciate their openness and fairness in this matter and would recommend them to anyone as a business that cares about their reputation They operate with integrity and that is rare these days

I absolutely recommend Bentley's without any reservation. We first used them for twice-yearly…read moremaintenance for 4-5 years due to having very old heat and A/C systems. They give great service, often the same-day or next-day, and were very knowledgeable and honest with me about keeping my systems operable as long as possible. When we finally decided to replace them, we got multiple quotes, of course. Bentley's cost was the lowest, and one of "the bigs" in town had their lowest quote literally twice what Bentley's was! That said, they had priced in replacing all ductwork which I didn't ask for - this really felt like a ripoff attempt, so I chose not to pursue further quotes from them. Bentley got the job done in one day, including replacing just the ductwork for the returns, and cutting two new returns. Our new systems work great and are much more efficient than the old ones. We hired them back again this winter to resume twice-yearly maintenance, and they quickly fixed a little rattle we had noticed. I was also pleasantly surprised that the annual maintenance cost had not been increased, unlike just about every other price around us these days. A native Greenvillian friend had recommended this company to me, and after working with them, I know why, and I recommend them too. Definitely worth at least getting a quote from them. Very honest, very good at the work, reasonably priced, just all around a great experience. It's so refreshing to have a vendor you can rely on.

I signed up for a maintenance agreement w Cross bc they are the local Trane dealer…read more Wow, was I surprised with their service! They are excellent. The technicians they've sent out to my home have been very professional and were very careful around my home. I can't say enough good things about them. Glad I selected them for my maintenance plan!

Timely, expert solutions, and so reasonable. None finer! Love their willingness to make schedules…read morework and provide solid, long term solutions.

We all know that if we don't maintain the things that we have they will turn to junk. Childers I…read morefound them polite, professional, and able to schedule a quick appointment. Thank you Childers, I look forward to our business relationship.

Recurring problems with new installation, resulting in loss of air conditioning in part of house…read more They can't book a service call for four days!!! It's their job to remedy this problem and I can't get them here for a fix. I am really frustrated with this company and do not recommend!!!

Unreasonably expensive. Salesman that showed up was unprofessional. They didn't really seem to…read morelisten to my concerns.

I called Air Today with an AC problem. They were prompt and on time. Seem like most I've heard…read moredon't even show up to the job and leaving you hanging. not them They found my issue and clearly explained the options that that showed to me.