Yesterday I posted a negative review for Bentleys due to a misunderstanding This problem was promptly handled by them in a very satisfactory manner They were very kind and courteous and the issue has been resolved I appreciate their openness and fairness in this matter and would recommend them to anyone as a business that cares about their reputation They operate with integrity and that is rare these days read more

I absolutely recommend Bentley's without any reservation. We first used them for twice-yearly maintenance for 4-5 years due to having very old heat and A/C systems. They give great service, often the same-day or next-day, and were very knowledgeable and honest with me about keeping my systems operable as long as possible. When we finally decided to replace them, we got multiple quotes, of course. Bentley's cost was the lowest, and one of "the bigs" in town had their lowest quote literally twice what Bentley's was! That said, they had priced in replacing all ductwork which I didn't ask for - this really felt like a ripoff attempt, so I chose not to pursue further quotes from them. Bentley got the job done in one day, including replacing just the ductwork for the returns, and cutting two new returns. Our new systems work great and are much more efficient than the old ones. We hired them back again this winter to resume twice-yearly maintenance, and they quickly fixed a little rattle we had noticed. I was also pleasantly surprised that the annual maintenance cost had not been increased, unlike just about every other price around us these days. A native Greenvillian friend had recommended this company to me, and after working with them, I know why, and I recommend them too. Definitely worth at least getting a quote from them. Very honest, very good at the work, reasonably priced, just all around a great experience. It's so refreshing to have a vendor you can rely on. read more

Our HVAC went out and Bentleys came out promptly the following day. We needed parts replaced. They quickly obtained the parts and had those replaced within a day or so. After reviewing the unit further, they felt only one part was needed and never hesitated to communicate that and lower our bill. Yes, lowered our bill by more than $200. I can't say enough about their honesty and customer service. Stephen was our tech and he did an awesome job! Highly recommend. read more

Looked at several hvac contractors and felt that Bentley's H&A was the most knowledgeable, presented a detailed estimate, and eventually did a most professional installation of a complete hvac system. Everyone was great to work with, and I highly recommend them for any hvac needed work. Stan G. read more

Sadly, cannot recommend this Company in any capacity ... Mike Bentley is a nice guy. But in good conscience, I cannot recommend his company to anyone considering having HVAC work done. In 2014, my wife and I undertook major renovations to our home. Our contractor recommended Bentley Heating & Air to (1) replace the HVAC unit & duct work for the main unit of the home and (2) add a ductless unit in new room above the garage. We met with him. We trusted him. On the main unit, Bentley recommended Rheem. We had no preference, only one that would do the job. I later learned this brand has a comparatively high failure rate. Within 3 years, the unit had a major failure. The part was covered, but the repairs costs us over $800.00 between the 2 service calls. A high expense for a new unit. As to the ductless unit, Bentley recommended and installed a unit that apparently had been manufactured 2 years before the date of install. It obviously was a unit that Bentley had on the shelf and needed to get rid of. [I learned later this manufacturer had a higher than industry average failure rate, and, had I not relied exclusively on Bentley's recommendation, I would not have gone with this brand]. That unit had a major malfunction at 2.75 years. Originally, Bentley told me the part was not covered by the 3 year parts warranty [I later learned that Bentley had entered the incorrect installation date when registering the product with the manufacturer]. Bentley's position was, "oh well, I guess you're responsible for everything." Only because I personally tracked down the information with the manufacturer, was I able to get the part covered. The repair itself still cost me over $500.00 for a unit less than 3 years old. Within a year, the product had another major failure. It was going to cost $1,500.00 to repair. So within 3.5 years, a unit which costs $3,400.00 had incurred over $2,000.00 in repair bills. At that point, I decided to cut my losses. I switched to another local HVAC group which recommended a completely different manufacturer. I have had no problems with the replacement unit. Up to this point, I would give Bentley "3 Stars" - attributing the unfortunate outcomes to recommended sub-standard products - rather than sub-standard service. However, the most recent events sealed the deal. When Bentley's group came to make repairs to the main HVAC unit (mentioned above), the workers turned the valve off to the furnace and forgot to turn it back on. After they completed repairs, I tested the unit. The HVAC worked; but the furnace was suddenly not working. I immediately called Bentley and relayed the furnace was no longer working. He explained that perhaps the control unit had coincidentally gone bad and needed to be replaced. This seemed dubious because the furnace worked perfectly before his workers laid their hands on it and suddenly it was not functioning. I went under the house to inspect myself. It appeared that the unit was no longer getting natural gas. I was not comfortable turning valves for gas lines. Having lost complete trust and faith in Bentley's, I contacted another HVAC company to inspect the unit. Sure enough - the gas supply had been turned off, but not turned back on. This service call cost me $85.00 to correct the problem Bentley's had created. I sent the bill to Bentley, asking to be reimbursed for the cost. Bentley adamantly denied his people had turned the valve off EVEN THOUGH THEY WERE THE ONLY PEOPLE EVER UNDER THE HOUSE WHO WOULD HAVE TOUCHED IT. Literally, they were the only ones under the house and acknowledge the valve has to be manually turned with a wrench - but adamantly denied they were the ones who did it. Perhaps it was the Keebler elves, I don't know. But what I do know is that I have spent 30% more after original installation on subsequent repairs for brand new units. More importantly, I have a company what will not accept responsibility for its mistakes. The latter of which is unforgivable. Hence, 1 Star. read more

By far the best HVAC company in the upstate !! Mike and his staff are courteous and professional.

Needed our units to receive seasonal maintenance. Called Bentley's and they made an appointment for the next week. Service tech, Robbie, showed up as scheduled calling before he arrived. Never have had a service tech work as hard and be as through as he! He identified some problems and fixed them. Units working better than ever now. Costs were as quoted and much lower than others!! Thanks Robbie. read more

The first service man charged me $85 to throw a circuit breaker. The next service man says I need a whole new unit. The owner comes and tells me that he will only do the job if he replaces all the duct work in the home. These guys are a piece of work. I tossed them out. read more