Hey all. I'm not sure if 5 stars can tell the story accurately enough…read more I've had Morgan at Upstate do repair work for me, AND I've had him replace my systems as well. My two cents - While he may not walk in the door looking like a model wearing a white dress shirt with his sleeves rolled up, he's nothing short of amazing! Technically very capable, fast, and extremely fair and honest as well - As service providers go ... he's the best you'll find. o This may not seem like much, but never once has he tried to upsell me anything I didn't need or want. o I had him do a repair at my mother-in-law's house. The original installer had been out to 'fix' the 3yr old system FOUR TIMES over the course of a year. Tired of ignorance, I called Morgan out and the system has worked perfectly ever since. o I've had him repair an ancient (1980's) system at my office - while I only needed a few more months out of it, it was good to have heat in the winter! o And later I had him replace the system at my office and at my house as well - both jobs done professionally and, I might add, at a decent discount to what others had quoted me. o Finally, I just had him out to replace the system at our mountain cabin - amazing. Did his damndest to schedule an emergency replacement to my spec and on my time (before the next day's 85deg weather hit), and never once complained. I work hard for my money and appreciate people who 1) work hard themselves, and, 2) actually care about their customers (and not just their money) ... that'd be Morgan, in a nutshell.

MORGAN CAME OUT. charged 125.00 and said my unit was old. He said ONLY 125.00 today. DID NOT FIX…read moreIT! He said it had multiple problems but couldn't tell me what even ONE was. He may know how to install but couldn't diagnose a flat tire. SO if you have a problem don't call them They will leave your unit unfixed and you out of money for their incompetence. After he left I put it back together and I FOUND THE PROBLEM! USELESS WASTE OF MY TIME AND MONEY. Morgan was very nice ripping me off though. After I sent him a picture he wanted to tell me what he did before he left. 125.00 TRYING TO SELL NEW UNITS IS ALL HE WAS DOING. After I complained about the cost WITH NO repair he sent me a picture of the wires telling ME what was wrong. BUT HE DIDN'T EVEN FIX IT. I DID! Anyway 125.00 and all I got was a picture of his incompetence. It really surprised getting ripped off. BEWARE!

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

Be Aware! Apparently this company has a new owner so reviews…read moreare for previous owners. We had a reliable & HONEST, Knowledgable HVAC person, unfortunately he passed away and we are now looking for a new, reliable, honest HVAC company. I read yelp reviews most of which were positive for this company. Later we find out the positive reviews were before the company was bought out 2 weeks prior to our appointment. Anyways, we called... the first person that answered said we couldn't have an appointment for a few weeks, but we needed someone to service our units ASAP so they agreed to send a person out the next day. This person they sent was nice, however the spring service provided was unlike any other spring A/C service I have ever had before and not in a good way. When asked if the coolant would be checked i was told "it seems good, it feels cold" every tech previously hooked up gauges and actually checked the pressure and added if needed, but here I was told the "boss man would need to come out for that" and oh yeah, I would also need to pay an additional service fee for that to happen (I understand and expect to pay for additional coolant to be added). I mentioned that I heard a noise similar to the noise the other unit made when the capacitor went out, I was also told I would need to pay an additional service fee for the "boss man to come out". To sum it up, I was expecting an HVAC professional to come service our units, checking the motor, wiring, capacitors, voltage, etc. as we have had in the past. What we ended up with is paying somebody $238 to squirt the units off with a hose and telling us we would have to pay more and schedule another appointment for a real HVAC professional to come out. Buyer Beware!

Our air conditioner decided to stop working on a Hot July day so we reached out to neighbors and…read morefriends for a referral and we're lucky enough to be given Tim's name/number. With the heat, Tim was caring and worked us into his busy schedule. Upon arrival he greeted me with a big smile and a firm handshake. Within minutes he knew the root of the issue and had the house cooling down in under 1/2 hour. Will definitely keep this contact and would refer AAA to anyone needing HVAC service.

Seriously great company. Our heat pump went out last night on 1 of the coldest nights of the year…read moreso far (of course!). I looked up companies on Yelp Riggins had 5 stars from everyone. My husband called them at 1:57pm. They called back at 2:02pm and the heat pump was fixed by 3:26pm. He first said that they would come by tomorrow (Friday) but then he asked my husband how old he was. When he told him that he was 82 the owner, James Riggins, said he would be right over! Super nice. Super knowledgeable. And very compassionate. I would call no one else EVER. These are the people that you want to do business with over and over again. Will recommend to everyone.

Read the other reviews and thought I would give this business a try. James was just as…read moreprofessional, honest and courteous as they all said. I was looking for maintenance as it had been quite some time since any maintenance had been done on the system. James came out same day and took care of my unit for a very reasonable price. It's so hard to find good service providers, I wish he could do all my home maintenance/repairs!!

Have had years of association with Hawkins Heating and Air. I wouldn't ask anyone else to do my…read moresemi-annual seasonal preventative heating/air work. When working around the house, they all feel like family. Highly recommend these fine folks.

Awesome experience with Hawkins Heating and Air!! Charles was in the area and was able to swing by…read moreour house within 15 minutes of our call. They were professional, knowledgeable and thorough with their diagnostics. They exceeded our expectations and we will continue to use them for all of our HVAC needs.

Fantastic service. They went to the trouble to check my unit was still under warranty and got the…read morereplacement parts for free. My go to for my heat pump and AC.

My blower motor went out and Greg recommended a cheaper option than the direct replacement. Very…read morehonest and trustworthy!

Holden and Nathan were my HVAC technicians today, and they were outstanding. They were incredibly…read moreknowledgeable, professional, and thorough throughout the entire visit. They found a leak that could have caused serious damage to my electrical system, and I'm so grateful they caught it before it became a much bigger problem. I truly appreciate their expertise and the care they took to make sure everything was safe. Thank you, Holden and Nathan, for the excellent service!

Nate, Hector and Tim were amazing!!! They solved my water issue quickly and were so efficient and…read moreknowledgeable!! I now have hot water and water pressure that allows toilets to flush correctly. They installed a new sink faucet and water filter as well. So friendly and explained along the way so that I understood what they were doing, Can't say enough about their strong service, Thanks guys! You are rockstars. -Sally Parks

Andy came out to add coolant to my mini split units. They are working fine now . He's my new lake…read moreAC guy . Thanks Ernie H

I really like the team working at home. Fast and professionals installing new 3.0 ton AC. I…read morerecommend the team for any change or AC upgrade.