We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

I have used Primus since about 2005. Highly recommended. Great service, very honest. Great for…read morediagnosing HVAC issues and replacing only what needs fixing and not suggesting unneeded repairs. Primus just did a full replacement for a family member of mine in a single long day to minimize any time without AC. Look Primus up next time you need services or repair.

*****Update. Not an hour has passed since this review was posted that Primus resumed the harassing…read morecalls informing me that I have 24 hours to pull this historically accurate and factual posting or he would sue me for "Slander". ****************************************** Concerned about the hidden cost of service? TIP: Check costs before you invite anyone out to work on your system(s). I found Primus's $85 trip charge to be somewhat reasonable. But the cost of Freon? Not so much. A quick check on eBay indicates these folks pay not more than $25 per pound of R22 for their Freon and then charge you the stated price of $100. When asked why, the smug response was .. "Well, that's capitalism." My response .. "Well, when you charge 4 times what something costs, that leaves the consumer feeling ripped off. So here's something else about capitalism you should know. People won't use you when they feel ripped off." My thoughts: There's just something not right about being told I should be happy about being ripped off simply because "That's capitalism". That would be why I concluded the call. I suppose the vendor subsequently decided our discussion wasn't over, so he immediately called back to lecture me, rather aggressively. I hung up. A few seconds later, he called again. I didn't answer. So in the end, the decision to not use Primus is more than justified by their absurdly expensive (in my opinion) Freon and their aggressive response to (pre)customer feedback.

We were referred by our realtor and I am not sure who to be more thankful for! Eric and his team…read morewent way above and beyond. Professional, courteous, neat, knowledgeable and there to get the job done absolutely perfectly. Would recommend 100%.

Once again, good people and prompt service. This time adding a 240 volt outlet to our house for an…read moreelectric car charger. Very detail focused to make sure we had the right outlet and wire to handle the load.

Eastergard installed a new 2 zone HVAC with ducts, hot water on demand system, and supplied gas to…read morefireplace. All this work was done almost two years ago. We waited to make this review to be certain we were confident making a recommendation. Our salesman, Alex, was incredibly attendentive and easily accessible. He assured us that he would be our point person throughout the installation process and moving forward. He kept his word: the few minor situations that came up following install he resolved quickly and without issue. We believe the professionalism and efficiency of the worth was worth the slightly higher cost compared to competitors.

We recently had a tankless gas water heater installed to replace our 25 year old electric tank…read moreversion. Joel, was so helpful and patient helping us choose the right product and model. They were responsible and very professional and would highly recommend.

Requested an appointment & he came within a half hour! Seems to be quite Honest, was clean, showed…read moreus the equipment being replaced. Service call alone was more than the parts/labor, but would def do business with again. Nice guy.

I call Full Air AC Repair to get Freon put in my unit. Justin came out for $110 and told me…read moreexactly what I already knew.... That my unit needed Freon. He said the Freon would cost about $750 and that I had a leak and needed stop leak and it would need to be changed to take a different kind of Freon because R22 is not available anymore. (It's available on Amazon). Anyways he quoted $2,000 to put Freon or $9,000 for a new unit. (I'm like I could get a couple of window units for cheape.) I asked him to put a duct back on that the water heater guys knocked off and he told me that he didn't have any supplies on the truck. After he left, I thought that I would consider putting Freon in myself. I went out to look at the unit and I heard a hissing sound coming from a valve. I took a video and sent it to him and asked about it. He said he could've hear anything. (The Freon that was in my unit was being drained!) I called someone else and they came out and put a new valve stem, reattached my duct, filled the unit with nitrogen to see if it would hold, then recharged my unit with 6lbs of Freon for $460. I highly recommended that everyone look elsewhere for their hvac needs. I saw these great reviews and thought I was getting some honest help. Nope!

Steve is top notch and Lee is very knowledgeable and professional. I have been using Pro Heating…read moreand Cooling for almost twenty years. They are honest and will offer solutions instead of trying to sell you something you don't need. If you do need something they don't take a long time to get you going again.

Super responsive, very HVAC knowledgeable. They…read morearrive/diagnose/apprise owner of problem/fix it right first time. (My comments are based on five different service calls over the past few years).

Excellent company ! Excellent receptionist! we have used them for several jobs as we journey…read morethrough the purchase of a 50+ year old home. They have helped with kitchen sink/dishwasher repair and under the house cast iron pipe removal toilet flange repair etc. we have been so grateful for all their expertise!!!

I called Glenn plumbing about my tankless water heater not putting out hot water after running for…read moremore than 5 minutes. First thing the following morning, they showed up and serviced the unit above and beyond the normal service requirements. I could not be more pleased with this company and the service they render. Thank you, Glenn Plumbing

My heat went out yesterday so I called this morning and David was here by 1:00. Explained…read moreeverything he did to fix it. Before I called them I tried another firm and they couldn't come out til Monday afternoon. Highly recommend

Unpleasant surprise today. After 7 years of steady business with Pittman for maintenance, as well…read moreas completely new HVAC system and later a Reme Halo air purifier, got a previously undisclosed $140 evaluation fee when no repair was found to be needed on Halo unit. Was told that this fee applies to all jobs, large and small. We live less than five miles from Pittman's office, and evaluation took about 10 minutes ... but we still get the same fee as for million-dollar homes surrounding the area's posh lake communities? Does not sound reasonable or fair. Guess we need a new electrician for those annual maintenance calls and major equipment installs, since Pittman doesn't seem to care about retirees on limited budgets.