This has been the worst experience I have ever had with a repair company.
I brought my MacBook in for what I was told was a simple battery replacement. I was told it would be ready the next day. The next day came, and it wasn't ready. A week later, it still wasn't ready. Then I was informed that while repairing my laptop, they accidentally damaged the keyboard. They admitted it was their mistake and told me they would replace it at no cost.
From that point on, the communication was terrible. I called week after week for updates. Many times my calls went unanswered, and I had to physically go to the store just to get information because no one would respond to me.
It has now been six months, and I still do not have my laptop. I was told the store was robbed and that I would need to file a claim through their insurance. They provided me with a phone number, but they have refused to provide the insurance company name or the claim number. My daily texts asking for this information have been ignored.
What started as a one-day battery replacement has turned into a six-month nightmare. Poor communication, damaged property, ignored calls and messages, and absolutely no accountability. This is by far the worst company I have ever dealt with, and I would strongly recommend taking your computer somewhere else. read more