I don't know why I come here instead of going to the MAC counter in Nordstrom's. Every time I've been in this store I've had to wait several minutes before even getting assistance. I'm only giving two stars because the one person who helped me was friendly and was able to get me what I needed right away. Unfortunately, I then had to wait in line for 15 minutes because the employee at the register kept asking for help on a return. That's not a big deal but they could have at least opened another register. read more

Usually go to this MAC location. Service has always been good here and they rarely run out of anything. FAVORITE LIPSTICKS: Snob Honeyluv Candy yum yum Velvet teddy The under eye coverage works wonders as well! I also like this location because they offer lots of events and keep the customers informed. read more

Have been to this location as well as a couple others in the area with my girlfriend who also frequents several other similar makeup stores in the area, and MAC every time has the worst service ever. We have come in knowing exactly what we wanted and have waited 15 minutes or more to be helped and then to be treated with snooty attitudes once we have been helped. It seems like they really only want to help themselves or people who appear to be very affluent. Because of our similar experience at every Mac store it must be systemic and we have decided to no longer shop there period. read more

If i could give negative stars i would. I'm never shopping at MAC again because of this location. Except for one makeup artist, the rest were all gathered in a group chatting with friends completely ignoring customers. I proceeded to get in line to get assistance. ..i waited for 20 minutes (there was only one person in front of me) when it was my turn the girl at the register asked me to wait and proceeded to help one of her friends. I ended up leaving without anything. I've been to terrible MAC locations but this one by far takes the cake. If anyone with any authority reads this please do something about it. Your make up is not worth this type of hassle. Sephora by far surpassed by expectations. Go go there instead. read more

Horrible costumer service! Went in today and Asoon as I walk in I was greeted. I knew what I was going in for so I asked the associate if she had tried the product I was looking for.. She replied with "what kind of question is that?" Of course I have I work here! I was soo surprised with her answer and just walked out! read more

Usually when I go to MAC no one at times does not help me nor when they do it sounds like they are forcing themselves to ask. However, Jamie at the Montclair MAC she was so attentive and helped me. She would follow up with me as I searched. I felt comfortable asking her a couple questions without feeling judged. Jamie E. Is very sweet and super helpful! read more

Does ANYONE have Lopez contact info? She was my to go, so sad Nordstroms Mac will not reopen.

Horrible Customer Service!!! I brought some empty bottles for their recycling program. The employee was rude, condescending, and treated me like crap! Then she refused to give me her name so I could complain. I still made a complaint to corporate. What a joke. The company executives need to wake up and see what is going on in this store. These rude employees need to be fired! DO NOT GO TO THIS STORE!!! read more

Whenever you go to a MAC store or counter it can be a hit or miss experience. Sometimes the "makeup artist" are snobby (even though its a RETAIL job) and they ignore you or make you feel like you don't belong. This isn't the case at this location! The "artist" are really friendly/helpful. They aren't pretentious or snobby at all. This store is always pretty well stocked also. If you have to choose between Brea or Montclair, definitely skip the Brea store. The montclair mall is crap but I will go there just when I need to go to MAC. read more

This store sucks!!! I went in to exchange a lip liner and there were four employees standing at the register talking amongst their selves including the supervisor. They looked at me like what do you want and proceeded to carry on with what they were doing. For the amount of money that people spend there they should provide better customer service!! read more

Every time I go into a MAC store, I'm always ignored and never helped. Maybe it's because I look young and they think I'm not going to buy anything..? I usually shop online, but if I go into a MAC store, I probably have the intention of buying something. Anyway, I came to this location about a month ago on a weekday a few hours after the mall opened. Not very many people in the mall and not very many people in the MAC store, but still a few. There were two SAs and they were both busy with a customer. No one greeted me when I walked in, but I figured it was because they were occupied. I usually go in and swatch a few things before I buy them, so I was standing in front of the eyeshadow display swatching some of the colors. As I was doing so, one of the SAs comes over and shoves her arm in front of me to reach the drawers that I was standing in front of. She does not say "excuse me" or "sorry, I just need to grab something in front of you", she just pushes in front of me and opens the drawer. She even bumps my legs with the drawer. No "sorry" for that either. I move away because I can tell she wants me to move, but she didn't say anything. She didn't even say "thank you" when I moved away. I then move over the the lipstick display because I wanted to swatch Cyber. I pick up a few of the lipsticks and swatch them on the back of my hand and again, the same SA comes toward me and shoves her not-so-thin arm in front of me to grab something from the drawer. AGAIN, no "excuse me" or anything. I don't even get a "we'll be with you in a minute". She just ignores me and continues to grab things from the drawer. I understand that maybe she just wanted to get things quickly to get back to what she was doing, but a quick "excuse me" and "thank you" do not take much time to utter. I probably would have ignored it if it only happened the first time, but it happened twice in the span of 3 minutes. Needless to say, I didn't end up buying anything. Just because you work at a MAC store doesn't give you the right to be rude. I've been taught that customer service is key and being polite and friendly is extremely important. Apparently, they are not taught that very well at MAC stores. I've read a lot of bad reviews and MAC stores have lost a lot of business for the sole reason of the rude people who work there and the poor customer service. MAC has some awesome products, but it doesn't make up for the bad customer service I always run into at MAC stores. read more

So here is the thing... I have had my make up done at several MAC counters (San Diego, Newport Beach, Brea etc.) But I recently came here and man it was just as bad as every one says. I made an appointment to have my make up done WAY in advance of the date I needed. Cool. Then I get there and I had the horrible luck of having Diana Lopez as my makeup "artist". I know her full name because her co-workers made sure they told me since they informed me she was being a complete ass. She was late for the appointment, complaining about a migraine, and then blamed her tardiness on "walk ups" When she came to the chair she threw the makeup down on the table and said "I'll be right back" (this was when her co-workers came to tell me her full name because they didn't want to have anything to do with the situation-mind you I never even asked for her name- people were just volunteering it because they felt so bad). She did not clean the make up or the brushes prior to using them on me and when she asked a co-worker to borrow an "angled brush" her co-worker said "its not clean" to which she responded "thats ok" She cut me off without listening to me and guess what? I didn't get the make-up look that I wanted. It was horrible and what did she say? "love it" the real kicker here? When I got home to look in the mirror to see what I could salvage I noticed 2 orange streaks under my chin. She didn't even blend. My face looked detached from my neck because Diana was having a bad day. I wiped off all of the make up she did since it was almost comical. I did not request her they could have given me ANYONE else but no, I was made to suffer through her disgusting job and poor excuse for make-up skills. read more

Racist worker. Never coming back. Obviously I needed help and was asking quesitons but the worker straight up just ignored me, rolled her eyes, and just avoided me for a good 10 minutes read more

I waited 30 minutes at the register and nobody came to help me about a month ago. But I recently went in and they were much more helpful this time, maybe the customer comments on yelp helped but they really brought up there game and I now recommend this place! love makeup! read more

I came to Mac around 10:30am. 30 minutes after opening, and there was NO one, to be found to help me. Like literally no one was working here. It's myself and two other women, just staring at each other like, "what are we supposed to do??". After standing around aimlessly, for about ten minutes, I asked a girl from the other makeup counter if she knew if anyone was working the Mac counter. She said "I know she's around here somewhere". Ooooooookay. She eventually showed up and helped me with what I needed. But I don't understand how only ONE person is working the entire Mac counter. And on top of that, that one person is no where to be found?! read more

HORRID HORRID HORRID!!! CUSTOMER SERVICE WAS SHIT, but even worse, the workers were handing out lipsticj s without sanitizing. By the time I realized what was going on I already tried about 5 lipstick....NEXT DAY boom!!! I contracted herpes which saturated my entire lips!!! I now have to live with this forever and all mac did was offer me free products!! I cant work, cant do anythk ng about it!! I hate you MAC!!! read more

MAC Cosmetics - Herpes after negligence on MACs behalf - Cosmetics & Beauty Supply Near Me - Montclair, California

The only person I go to is Karen. She's easy to talk to, super friendly, and knows her s***. Go see her!

Thanks Marisol (hope I spelled her name correctly) for all your help today. Super friendly and helpful - even when I called on the phone before I came in to ask for some items. Really do appreciate ppl with great customer service. Thanks again! read more

Although this store is quite small, the staff is very helpful even though it's overflowing with customers. They're always stocked with the product I need, which is always a plus. Today's visit its solely for eyeshadows. I'm obsessed with their pigments!! Love, love this product!!!! read more

So im a hairstylist and make up artist&i love to shop for makeup&all the other products. I can tell u i wont be shopping at this mac annymore cuz they never have anythingin stock that i want&tge workers always seem overwhelmed when theyr helping customers. read more

I went here a few months ago and the ladies were so rude to me , they asked me if I was the one that left the cap off the lip liners , They were very aggressive and their conversations were very inappropriate . Go to Victoria gardens , the drive is so worth it read more

Honestly... Every time I come into this store I have my expectations set way too high. If you want to walk in and be ignored by all of the staff then this is where you need to be. Ignoring customers to chat with your coworkers is extremely rude... I will not be coming back. read more

I called a few weeks ago to make an appointment to get my makeup done for a maternity photo shoot. The girl on the phone was super nice, patient, and accommodating, and I had to call to switch the time and got the same result with the second girl. Went in for my appointment yesterday at noon, was greeted and helped right away. I got set up with Anthony to do my makeup and he was super nice and sweet, asked me what ideas I had in mind, explained what he was doing along the way, was super patient and polite, and my makeup ended up looking gorgeous. As I was getting my makeup done, all of the girls in the store were super helpful and attentive to everyone that came in, there was zero attitude from all of the employees. Definitely recommend! read more

Poorly managed store. You'll stand and wait for way too long to be helped. The makeup artists are rude and of little help.

I recently had Chelsea Tiscareno do my wedding makeup. She was great to work with and I loved what she did. My mom and sisters were also very happy with their makeup. I highly recommend Chelsea if you're looking for a makeup artist! read more

I'm a freelance makeup artist that recently moved to the socal area. My previous MAC store is by far the best in customer service and I expected the same for this store but that certainly wasnt the case. I agree with many of the other reviews about this Mac...the ladies that work here sure dont seem to care about their jobs or treat others as if they are doing us all favors and are bothering them with our petty little makeup questions. I usually dont tell them I'm a pro member until im being rung up because i've noticed in the past that when i do mention it, their attitudes change. Not sure why but it's not cool either way. I used to work in CS and treated everyone the same and that should be upheld everywhere. The two gents that work there are definitely the best at what they do and are always ready and willing to help. I believe one of them is named Anthony and they always greet me with a great attitude even when they are swamped. LADIES, take notes from these guys and chill! it's not that serious! Maybe that's whay they have made changes to their sales people but i sure am glad to see the two male make-up artists are still there. If they were the only 2 theres, i would give them 5 stars. read more

After reading these reviews, I was scared to come in here because I thought no one would help me. I was only going in to recycle my products because if you go to a MAC store with six empty products you have a choice of lip gloss or lipstick or eyeshadow - the one in Nordstrom will only give lipstick. I was not greeted when I walked in, and it is a fairly small store, but once I reached the checkout, the lady helped me and wasn't rude about it. I'm not sure it's my fave store on the planet as far as MAC locations, but I don't think it's as terrible as the reviews would suggest. read more

I'm not a fan of Mac but I did hear they had good quality brushes plus I love their lipstick myth. So I walked in waited for assistance 15 minutes passed and i'm still wondering around. I finally said something and I got cut off with his reply "I gotta ask who was here first it's only fair!" First of all I had been there before the others and all I wanted was to see the quality of the damn brushes.I walked out shortly after and went straight to sephora, your loss Mac. There is one guy who has really good customer service he's about 5'10 and husky I think his name is Frank but not sure. If I decide to ever go back thank Frank, Mac. read more

I love this store I always go with Lorena she is very sweet and helpful she always helps find what am looking for i feel like I get good tips on makeup from her she also speaks English, there is tines that she is busy and you have to wait but that's only cuz alot of customers look for her. read more

I'm so disappointed in the service. I scheduled an appointment at 1:00 pm. However they were running late. I had a wedding to attend at 3 PM. They took their time and then they dismissed me saying that they were understaffed the girls name is Jessica and Yessi was the other girls name. I will never come back to this Mac store I can. I do like the product but the service was horrible. read more

not satisfied with the return policy at all... No returns unless you have a receipt, which is really disappointing. I was dissatisfied with the product I had bought and don't keep receipts. If I knew I was going to keep the receipt for a return I would have gone to my regular beauty supply store. First and last time at a Mac store. read more

Worst makeup artist ever at Mac is Elizabeth! She messed up my daughter's makeup for prom without a care in the world! They are to involved with their themed makeup events at the store that the customer is not priority! Thank God for the great makeup artist Heather at the Nordstrom MAC she was the best at fixing the horrible job that we had just paid $60 dollars for. Never again will we go there and will tell everyone not to go to this store!! read more

I recently started buying Mac once again and I totally love the studio fix liquid foundation totally full coverage my experience at this location was not too friendly I came in only got greeted once by someone that was busy I seen 2 others stocking products and they both smiled but did not ask me what I needed till finally that one girl that was stocking asked if I been helped lol duuuuuh no, so she ends up helping me lol idk why it's so hard to just help the customer, I only came to this location since I was returning some items near by, Mac inside Macy's at Victoria gardens is way better regarding in customer service. read more

I'll continue going to this store because the ladies here are friendly and willing to help. I, too, am a make up artist but one can always learn from other muas. Have an open mind but be firm and let them know what you want and you'll have a great experience. Just don't expect them to be your makeup slave and wait on you like you're royalty. Have I mentioned that I usually go in there looking like a bum and they still treat me just as they would when I look more :: ahem:: presentable? The music can be a bit loud sometimes but you can't beat great and consistent customer service. Arman was very sweet and helpful but my favorite has to be Kristian. Or is it Christian? It's a girl...and she's just so sweet and willing to go the extra mile. Good help is hard to find :) read more

I go there about twice a month and their service is mediocre. I've had better service at even the mac counters or the riverside pro one, idk why it's so bad here. I went here last week and a ghetto SA actually pushed out of the way while I was I was looking at eyeshadows. She didn't even say anything to me or nothing, just reached in front of me and pushed out of the way with her body, I was in shock! I don't think I handle Going back there anymore. read more

I dread going into Mac, and even weaned myself off a lot of the products because shopping there is usually so unpleasant and time consuming (since no one ever wants to help, and they hide away the products like you're a child who can't be trusted.) when I do need something from Mac, I order it online since the shipping time is practically less than the waiting-for-live-assistance wait. However, today my coworker, who has a pro card, needed to stop by this store to get a few things. And I was actually pleasantly surprised. We were greeted the minute we walked in, and a very friendly, nice man helped my friend out and was sure to ask me if I needed anything. All the girls smiled and acknowledged us in some way. I didn't feel awkward at all, for the first time ever in a Mac store. I might even come back! read more

Its a hit and miss but anyways today i went to do the back2mack program and pick up 2 eyeshadow refills. I felt she didnt feel like helping me. You do get that vibe you know. It was all awkward for me.. I didnt spend alot but I am a loyal customer who buy tons from Mac. If I didnt have to do back2mac online shopping is best for me if I know what I want. The guy there I dont know what his name is. He is a sweet heart... I need to back2mac again I just hope I dont get her. Most of the Mac employees need to check their stankin attitude if it wasnt for us you wouldnt be there... the only close Mac store that I can get those refill eyeshadows, I would have gone to Nordstrom across but its a hit and miss also they dont have refill eyeshadows. MAC DO YOU KNOW WHAT KIND OF PEOPLE YOU ARE HIRING?? Needs to send some secret shoppers there. read more

The people in this Mac were really nice and attentive. I got samples too! The only thing I have to mention is that the was kind of sort staffed. read more

Worst experience ever! I love mac but I will NOT be returning to this location again! I went in for refills and I did get helped by a nice Mac girl but I did end up wanting to purchase more products and that was a problem to one of the main girl. She kept hurrying up the girl that was helping me. And she did tell me that she'd be back real quick to help another lady. I waited almost 20-30 mins. The main girl kept rolling her eyes I don't know why. So I eventually left. And didn't return. My $300 purchase ended up being a $0 I bought nothing. read more

Just had my make up done for a wedding... Elena was amazing !!!! I got so many compliments on my make up. Thank you Elena!!! I will definitely be coming back to you for future make up application. read more