I have known and loved this guy (owner Mark) like a brother since the early '80's, and loved his A/C service. I hate to write something that could affect his business. But - gol dang it! - they need to know that "good service" is more than air ducts and Freon! They need to respect the homeowners' property. They last time they were here, they caused significant damage.
`GOUGED BOOKCASE. After I asked them to protect it from the hinge on the folding attic stairs, they did not, and put a gouge in the wood. No apology - the owner merely told me how easy it would be for me to fix it.
`SCRATCHED THE HOLY H3LL OUT OF MY WOOD FLOOR and stairs, because they did not bother to use a dropcloth.
`REMOVED FLOOR JOISTS, which are also holding up the ceiling below.
`REMOVED ROOF SUPPORT BEAM. I guess they needed lumber, so instead of going to Home Depot, they helped themselves to a structural support beam for my roof. Exact quote from the owner: "You didn't need it. It wasn't serving any purpose." Not true - IT WAS HOLDING UP MY ROOF!
`BLOCKED ACCESS TO ATTIC. I can no longer get up there to store or retrieve items. My living room and bedrooms are littered with boxes of holiday decorations, seasonal clothing, etc., because I can't get into the attic. I should have been consulted, before they made these changes.
`MOVED AND BURIED my things stored in the attic, including important business and income tax records
`JACKED UP PRICE BY 300% with no notice
I can provide photos and more details.
I should mention that the larger intake duct they installed appears to have solved the problem.
However, here we sit, one year later, and the A/C is broken again.
I have called another company. read more