I am here to give a review of a nail technician who provided services to me on Sunday, September…read more13, 2026, for an almond-shaped French tip. My name is Ivy Phan, for your information.
1. There was a male cashier who did not even want to make eye contact with me when I just walked in, greeted him, and began to talk to him. On the other hand, the female receptionist is very professional and pleasantly welcoming.
2. The nail technician who was assigned to provide services to me was surprisingly rude to me. She almost made me to want to walk out of the salon or never come back to this place.
- I told her that I wanted to do an almond shape, French-tip manicure just like my co-worker had. After I showed her a photo on my phone, she began to say "Tay có chị không được thon dài, nên em chỉ có thể làm vậy thôi, chứ không được như vậy" "Em chỉ có thể làm hết sức" For your information, my real nails on that day were pretty long; she just needed to shape them exactly like the photos, which I don't think is a challenge at all for any licensed nail technician like herself. She made me feel ... bad about the looks of my hand. I don't think I need to have long, beautiful, perfect hands in order to deserve her services. Correct?
- Then I started to tell her about my experience with a UV light I purchased from Target to use at home. Since they are not a professional UV light for gel nails, for some reason, the machine created an extreme heating experience for me, which is why I need to professional nail services at a salon. She replied: "Ở đây cũng vậy à" Ủa vậy là chị không muốn làm nail cho tôi hả - Chị muốn tôi đừng bao giờ trở lại tiệm nail này vì làm ở đây hay làm ở nhà cũng nóng, cũng đau như nhau hả? Sao làm việc mà toàn bàn ra, chứ không phải "o bế" yêu thương khách hàng vậy?
My impression was that she doesn't want me to be there, nor does she want me to come back to get nail services here. I am wondering why. What did I do to deserve this kind of treatment, when I genuinely wanted to have her service and her professionalism, because I cannot do this at home as perfectly as in a salon. I needed the services, but the kind of treatment I received was unpleasant. I was there to relax and treat myself to a good manicure. And ... I want to pay you for the services, just like how you paid the toll road company to drive pleasantly on their toll road systems. Does that make any sense? We pay to receive services; there is nothing wrong with that. Why am I getting such an unwelcoming attitude from a technician who doesn't want to do her job for me? Do I look like a homeless person to her that she felt the need to make negative remarks about the looks of my hands? I am not a hand model; do I need to be a hand model to deserve her service?
She got it - I will not return to this nail salon, because I don't think I deserve such negative attitudes when all I needed was a nice beauty treatment for myself. I hope she understands this: Providing services to a Vietnamese person, someone who looks like you and who came from the same hometown as you did, does not make you inferior to anyone else. You provide the service I need, and I will pay you. We all need to make money and spend money to get what we need. I need my boss to pay me so that I can pay her for the services I cannot do myself. If she doesn't feel inferior providing services to a white female lady, why would she feel "uncomfortable" providing service to me? Are we the same kind, the same ethnicity, supposed to feel any "less" than any other ethnicity existing in this country? If you don't support your own kind, who would support you? If you cannot respect your own kind, who would respect you?
Regarding the services she provided, it has been 7 days since Sept 13, and my nails have not chipped at all, no matter how many times I have washed my hands. And this is exactly why we need to come to a professional nail salon for treatment. We want durable nail services. Thank you for the remarkable service and skills she provided. However, fix your attitude and understand your importance to avoid hurting your customers' feelings when you could have made their days and yours better.
