This store is my happy place! The staff are friendly and do a great job keeping things tidy…read more They're very helpful but also let you shop in peace, which I appreciate. They have a lot of popular asian skincare, hair care, and makeup + lesser known products that are fun finds and still effective! I've found that their products are oftentimes a better deal than what you'd get from online retailers like yesstyle/stylevana when you factor in shipping costs. It's also in a great location near heytea and ranch 99, making it a convenient stop to get all your necessities! The parking lot can get busy depending on when you go, but it's never taken me more than 5mins to find a spot. Things that would improve the experience is having more inventory (i've had a few experiences where the product I went in for are out of stock and they aren't always sure when it will be restocked). I also wish they carried the Kose tone up sunscreen, but at least there are plenty of other products to try!

This is the perfect stop if you're hunting for legit Asian skincare without risking online fakes…read more The shelves are packed with imported creams, lotions, sunscreens. I finally found two products I'd been searching for everywhere: Biore UV and Centella, after even Walmart let me down with counterfeits. Prices lean high, but at least you're getting the real stuff. If you want trustworthy Asian skincare in San Jose, this is the spot.

Amazing! Quality products and great prices! Check her out when you're in town. Highly recommended!…read more:)

My DD and I stopped by here one Saturday and I was pleased with the lipstick, gloss and stain…read moreselection. We were able to test out as many as we wanted and I left with three new lip products.

This is one of the lesser busy Sephora locations I've been too, but the parking can be horrendous…read more Staff are helpful, they are usually well stocked, and lines are short. They do keep the perfumes locked up because of theft, but ask any associate and they will gram it for you quickly!

This store seems chronically understaffed, which is reflected by inconsistent service (some…read moreprofessional employees, some unprofessional), frequently low/out of stock products (which says a lot because their inventory seems limited as is), long wait times to check out, and generally dirty and messy store. The second most recent time I went, I saw one of the workers roll her eyes and give attitude to a DoorDash driver who was asking for help finding a product. When she helped me, she was nicer and said that the store was crazy because of an ongoing sale. As someone who's worked in retail before, I empathize, but it's not professional or kind to treat customers the way she did. Then the most recent time I went, I realized afterwards that they charged me for a bag even though I declined it. On top of that, the parking lot is pretty crowded here so it can be unpleasant to drive through despite there being garage parking available too. Overall, I love Sephora but I've had more negative than positive experiences here. I only go because it's on my usual route, but based on these experiences, I'll either order online or go to a further location.

I stopped by Kira Kira Beauty and had a really nice experience. They have a great selection of…read moreJapanese and Korean skincare and makeup, including a lot of trending products, and everything is easy to find since the store is well organized. What I really liked is that the staff don't bother you while you're browsing, but they're still there if you need help, which makes shopping feel relaxed. They also have occasional promotions and deals, which is a nice bonus. Overall, it's a comfortable place to shop and I'd definitely come back again.

Teach the "beauty advisors" to learn more about the product. They didn't know what their products…read morewere for, they didn't know what was trending. Product knowledge is everything, I bought it on Amazon instead.

I've been getting hydra facials from Kennedy for the past 6 months and I've seen an improvement in…read moremy skin. I really appreciate that she's always prepared and on time. In addition, she's really thorough with the treatments and even gives great suggestions on how I can improve my skin overall. And my skin always feels so refreshed after the facials! Other than that, I've also been getting dysport for my crow's feet from Kevin. My experience has been great thus far and I'm very satisfied with the results. He's very knowledgeable and experienced in performing this procedure to make results very natural.

Teresa was very knowledgeable and helped the process feel less intimidating since it was my first…read moretime getting fillers. I got my lips and chin done and I'm very happy with the results!

Sylvia assisted me this past weekend. She was on point on what my face needed as far as bronzer…read moreblush & concealer. I sure do admire her patience & great customer service she gave me. It's hard to find honest people that care in the customer service industry and for that thank you so much! I definitely will spread the word to family and friends

I had a really uncomfortable experience at this Sephora location today. I understand customer…read moreservice is important, but throughout my visit I felt overly watched and followed around the store. I was repeatedly asked if I needed help and if I was ready to check out to the point where it no longer felt welcoming, it felt targeted and uncomfortable. I actually used to work for Sephora years ago, so I understand the difference between genuine customer service and when staff are closely monitoring someone because they suspect theft or are watching what's in their basket. Unfortunately, that's exactly how this experience felt. As someone who works in the beauty industry and regularly shops at Sephora, I left feeling more harassed than helped. I hope management can reevaluate how loss prevention and customer service are being balanced, because no customer should feel uncomfortable while shopping.

My son likes a skin care cream from this store, so I bought him a gift card here since there was a…read morepromotion and he can buy whatever he wants from this store. Cute store with different skin care products from Asia. Service was fine. Store is nice and clean. It is located in the same plaza as Ranch 99.

I don't know who is behind management but it's pretty terrible. I went to browse while waiting for…read moremy drink at Teaspoon, and immediately at the door they had publicly shamed some kids which is such a poor look for a business. They should just keep it behind the register and ask the shoplifters to leave when they come in, not tell the public. Walking in l knew they were going to be tailing me. It's really common in Asian beauty stores but it was kinda bad here. Prices and selection are ok, there was an employee in training who greeted and rung me up and she was nice. I would come back if I really could not find something elsewhere, but they stock pretty easy to find items so I can't imagine it would be too hard to go elsewhere. I would recommend TokTok in Milpitas or even Mega Mart, which has a good Korean beauty section and you don't pay tax because it's a grocery store.

I always get the lash lift and tint and it never fails my expectations. Anthony and team are very…read moreprofessional and good

Truly so happy with my experience at Lady Lash Lounge. They consistently do such an amazing job on…read moremy lashes. every visit feels intentional, detailed, and never rushed. I always leave feeling put together without even needing makeup, which says everything. The retention, the shape, and the overall look are always exactly what I want. Thank you for always taking such great care of my lashes!

For doris the manager. We have been doing businesses with this location for more than 8 years. But…read moreno one ever misbehaved ever . How difficult she made a simple return because they asked us to try a new product and we did in bulk. And unfortunately the results weren't as expected. So came to return the unused ones. But Doris has a very bad attitude. Where she won't look at you but give you 1 word ber mean answer for everything. And tell that ,"Go complain to the customer care but I will complain 1st" . Shows how her work ethics are. . Her staff member wanted a proof of the "Purchase time condition of the color boxes" . Very bad experience . It's just sad to see a good cosmoprof in wrong management's hands. They expect us to check each box when we buy in bulk. To ensure the box condition.

Today I came in here to get permanent hair dye and after treatment I've been a cosmetologist for 14…read moreyears, but to be honest, I am mainly doing nails, so I've forgotten all about the chemicals that should be used for certain types of hair, but the sales associate today was so friendly and inviting and helpful She got me a really good deal and I am very happy with the results. The joico dye processed my hair in 10 minutes. In the bio mask made it so silky.

I had a haircut appointment with Diana. Turns out that she might have double booked or from what I…read morewas told, the previous color appt was late for her appointment. But that still doesn't mean I should be rushed through my appointment. The appt lasted 20 min, from washing to cut to styling. Some might think that is a nice time saver but not when the haircut doesn't come out the way you expect! I have straight hair, got a blunt cut all the way around from the back to my bangs. I couldn't believe my eyes when I saw her but my bangs STRAIGHT across without any layering to make it look natural, not to mention that it was cut way shorter than I asked (I asked for bangs to hit the brow but it was about half inch above the brow). Terrible first time experience - will never return again

I've been a client of Diane's for several years and I'm always happy with my cut and color. She…read moredoes a fantastic job, really listens to what I want, and always gets the color just right. Her cuts and styling are excellent every time, and she always recommends great hair products as well. I highly recommend both Diane and this location.