Very upset with the owners for not getting back to me on an issue I have had with a brand new hot…read moretub. A feature didn't work, and while they did offer to pick up the hot tub and repair it, I didn't like the thought of having the wiring and plumbing undone. Plus who knows what other issues might arise when it is moved to their shop and back. An refund of $200 was offered by the manufacturer, but I didn't feel that was sufficient. A very kind salesperson (Rachel) offered to check with the owners. Months have passed without an answer and numerous phone calls. Needless to say I will not be recommending Luxury Pools & Spas on Pump Road -- poor service when you can't get the owners to stand behind their products! Owners are clearly in it for the $$$ and didn't even bother to call.

We've had our HotSpring salt water spa for 2 years and have been very happy with its easy…read moremaintenance and water analysis process. Great for achy bodies, relaxing before bed, or just for socializing. Took a few years to save but well worth the investment.

They told the better business bureau a falsehood. That they had made a consession on the warranty…read more They gave me one warranty when I purchased the hot tub and another when I made a claim. they did not fix my hot tub. David Hatley is a multi-multi millionaire many times over. Now I know how that happened. Even though they "sincerely apologize" they do not follow up on the warranty.

So far, my catalina carlton is exceptional. Easy FIVE STARS! The clowns (Chris) at store in…read moreRichmond- ZERO STARS! Thank goodness for the customer service support at the factory in Tennessee! So far no issues with responsiveness, understanding, follow up, etc... Before the buy, the salesman knew EVERYTHING about the hot tub, but once the hot tub was delivered, they developed convenient amnesia! BLUF: keep expectations with the hot tub company in Tennessee and not the used car salesman in Richmond!

We have been using Millennium pools for over 8 years now. They have been always responsive to our…read moreneeds and they provide high quality service. I think they also are fairly competitive from a cost standpoint. Lazar, our pool technician, is not just a super friendly and nice person, but does a fabulous job week after week in ensuring the pool is in perfect shape for our use. Thank you, Lazar for your diligent and hard work.

Here is my story ! Called Milinium pool in July to fix the…read morepool cover First guy came broke 4 tiles informed Adam the manager he could care less Pool cover still not working called again e mail no reply ! 2 weeks later someone came again broke the line ! New line had to be ordered waited another 3 weeks Still pool cover not working!! Called e mailed text, rude and unprofessional service A week later someone showed up again did nothing, still not working pool is dirty from leaves debris etc and summer is over ! Pure madness and substandard service Called " safe cover " company they came spent 2 hrs and the cover is working 4 months of stressful saga I would give them 0 stars had it was an option Stay away from them!! Use: safe cover Or other co

We have used Integrity Pool for 13 yrs and have Never had a complaint. Terry and his team are…read moreprofessional and efficient. They will always be our go to for our pool and spa needs.

We reached out to Terry this morning because we've been struggling with no suction with our new…read moreHayward pump. He was here by noon, problem fixed right away, no charge because he was in the area. Terry is the guy I want servicing our pool going forward. Other companies didn't even bother to call back. Corny, but Integrity definitely has integrity.

We found Unique Pools and Spas 4 years ago when our local company lost our business. Gernardo has…read morecome through for us every time! This company is our "go to" for anything we need for our in ground pool! We drive 45 minutes out of our way to go to Gernardo at Unique Pools and Spas. He is honest, fair, hardworking, and generous. He goes out of his way to help and follow up. We pass the local company that installed our vinyl liner that's only 10 minutes from our house because they have a consistent history of poor customer service, over pricing, and poor quality work. Unique Pools and Spas EARNED our respect, our business, and referrals from myself and my husband. We look forward to working with them for years to come!

Please save yourself from Genaro and Unique Pools - you will not enjoy this experience. If I could…read moregive zero stars I would. I have never been so disappointed and distraught over an investment in my home. I was so excited to have a pool installed before we began. Every aspect of this was a horror - we placed our order 6 months before the pool was delivered- ok I understand Covid... but it was delivered in the afternoon and unique did not have the proper equipment to crane this into our back yard. Hours later a backhoe finally arrives in darkness and hauls this into our yard- utterly destroying our lawn. The pool then sits untouched for four months until work took place sporadically during evening and weekend hours after we chased, called, begged for unique to get started. Concrete finally had to be ordered and paid for directly by us as unique was no longer in good standing with local companies. Concrete was to be colored and stamped but instead was stained - not our preferred color choice. No electrician was available. No cover was ever delivered. The concrete was incorrectly formed for the cover. We are left out of pocket on the cover, finding our own electrician to complete the job, needing to fix the concrete and by the way the pool was left a sloppy stained mess. We are out of pocket better than 15k, plus needing to repair/resod our lawn and repair irrigation which was destroyed by the equipment. We finally have the pool operating one year later and no thanks to Unique. A complete horror show. Run away!

Dave and staff are awesome! Very knowledgeable and very well…read morestocked. Would not hesitate to recommend!

The staff is knowledgeable and helpful. When they found out how far I traveled, they recommended a…read morebusiness closer to my home. Wonderful staff and they carry supplies and equipment to get the job done.

Kamron, the owner, is knowledgeable and does a great job. He really knows his pool chemistry and…read morehow to get your pools' chemicals correct. He's very personable and super easy to work with.

From the owner: SwimRight Pool and Spa proudly provides professional pool cleaning, pool maintenance, pool repair,…read moreand hot tub services throughout Richmond, VA and the surrounding areas. We specialize in keeping residential swimming pools crystal clear, properly balanced, and operating efficiently year-round. From weekly pool cleaning and seasonal pool openings to equipment repairs, leak detection, water balancing, and filter maintenance, our experienced team delivers reliable service with attention to detail. At SwimRight Pool and Spa, we understand that every pool is different, which is why we customize our pool service plans to fit each customer’s needs. Whether you need routine maintenance, green pool cleanup, pump and filter repairs, or spa and hot tub maintenance, we are committed to providing dependable, high-quality service that helps extend the life of your pool equipment and keeps your backyard swim-ready. Homeowners across Richmond, Chesterfield, Midlothian, Glen Allen, Ashland, and nearby communities trust SwimRight Pool and Spa for honest communication, professional workmanship, and fast response times. Our goal is to make pool ownership stress-free so you can spend more time enjoying your pool and less time worrying about maintenance and repairs.

We had not run our Hot Springs Hot Tub in two years and it had gotten very dirty and needed some…read moredeep cleaning and "sprucing up" In discussing with Jacob at Pla-Mor he worked with me on what would be needed to get this back up and working. Their technicians showed up on scheduled and were very polite and professional and to the point. Within the time estimated they had everything cleaned and running and were even able to clean the existing filters that i had thought needed replacement. Great job within cost estimate and great to work with Thanks Jim J Mechanicsville

If I could give negative stars I would. We spent 8 thousand dollars, more money than we have to…read morespend, on a pool cover that was not installed properly. We have asked them numerous times to come fix their mistake and they have sent incapable people out to fix it"fix " it. They never fixed the problem and have simply let this further fall apart. I have a toddler. It is unsafe to have my child near this pool which is why we spent the money in the first place. Now they are not answering my requests that they fix this issue.