I would rate this place 10 stars if I could! If you are looking to invest in a hot tub then this is…read morethe place to go! As soon as I entered the store Mr. Allen quickly introduced himself and he begin to explain each hot tub that was in the store that would be a great fit for me. The store was very clean and well organized. Although we are currently in a pandemic crisis, Mr. Allen was a breath of fresh air. He was very professional and very attentive. He went above and beyond to ensure the hot tub I purchased would be delivered to my home on 4/28/2020 and surely it was! The delivery was easy and a piece of cake! The very next morning Mr. Allen contacted me and he walked me through the steps of filling the hot tub and walked me threw the chemicals and how to use them. I purchased the Monterey Sand Color Hot Tub. Almost 30 days owning the hot tub and and I love it!!! So glad I came to Luxury Pool and Spa!

Extremely rude and arrogant. Called to verify they were opened and tested water. Did not answer…read morephone first two time I called during business hours. When they did answer they confirmed they tested water and were open till 4. However, asked if we were aware they were in Midlothian in a very rude tone. When arriving to the location he did not greet us and when another couple came in behind us he greeted them. I clarified that we wern't with the lady ahead of us and that we were there to have our water tested. He said he wasnt going to be able to help that day he was too busy. I told him we drove 30 min to have it tested. He said it may be a few hours and asked if we could come back. I said we would wait. We live too far from the store to just come back. He finally got to helping us after assisting buzzed up customer from having bloody Mary's next door and trying to push us away. However, he kept talking down to me and telling the chemicals I was using were bad. I asked why, he said because hes been doing this for 20+ years and he knew they were with no further explanation. My spa had turned green after i put chemicals in. He said it's because I used the wrong stuff. I told him i thought it was from metals in the water since we filled it with the well. After analyzing thr water he realized what I did was fine, and it was probably copper in the water that turned it green. We got our chemicals, but definitely wont be back.

I love this place!!!!!! It's clean, the staff is friendly, and the service is SPECTACULAR. Their…read morehot tub selection is top tier, as well as the billiard choices. If you like good things then come here!!!!!!!!

Stay away from this business. Kathy is extremely rude. After…read morebeing a client for over 27 years, paying $4,000 each summer for weekly cleanings of an inground pool, plus paying them to open and close the pool each year, and replace liners, plus buying all supplies from them, thinking they were trustworthy, finally had cameras to prove they only cleaned for less than 11 minutes, didn't shock the pool like they were supposed to, didn't vacuum it well, left a valve closed, and the pump on, which burned up the motor. They charged $500 for a new motor, that they destroyed, and left wires hanging out on the new motor, plus, left the valve closed AGAIN, but turned the pump on running without water. Claimed they shocked it this time, yet 4 days later, a more reliable pool company said the chlorine level was almost zero!!!When contacted, they came and covered the wires they left exposed, and said they would go back and discuss what to do about this situation with the other owners, but didn't call back. When we called them, Kathy at first, acted as though she didn't know what we were taking about, then said her employees did not do anything wrong, and instead of taking care of their mistake, Kathy actually used the words that she was "firing" my mother as a customer. Oh, and I also found out that another pool place charges less than $300 for that motor, that should have been replaced for free, since they are the ones that burned up the first one, and possibly shortened the life of the new motor. Other family members tried to call, but Kathy was rude to them as well, told them she already fired my mom, then hung up on them, and said she was calling her lawyer on them. I've never heard of a business tests people so ugly, nor one that doesn't even consider that maybe their employee may have made a mistake, and maybe, a loyal customer for over 27 years, should be believed, and not treated this way.

My Fitness Spa kept tripping the breaker every 30 minutes. After wasting time with an electrician…read moreand $1,000 to replace a 60-amp breaker, I called Southern Spa Service. They quickly diagnosed the issue, replaced a leaking ozone system, and verified full operation. My spa was up and running in under an hour! Outstanding service from highly skilled technicians at a very reasonable cost. I've learned most spa distributors in the Richmond, VA area rely on Southern Spa Service for their service calls. They're in high demand, so scheduling takes patience--but it's absolutely worth it for Southern Spa's expertise and reliability. If you need professional, knowledgeable techs at fair prices, this is the company!

Excellent experience. Until we called Southern Spa we'd had no luck finding someone just to come…read morelook at our hot tub. Within days of our first phone call to them, Kevin came out and quickly found the problem. He even had the parts on the truck! Everything about this experience from start to finish exceeded expectations. Good communication, courteous, knowledgeable, prompt and personable. Would give 6 stars if I could.

We found Unique Pools and Spas 4 years ago when our local company lost our business. Gernardo has…read morecome through for us every time! This company is our "go to" for anything we need for our in ground pool! We drive 45 minutes out of our way to go to Gernardo at Unique Pools and Spas. He is honest, fair, hardworking, and generous. He goes out of his way to help and follow up. We pass the local company that installed our vinyl liner that's only 10 minutes from our house because they have a consistent history of poor customer service, over pricing, and poor quality work. Unique Pools and Spas EARNED our respect, our business, and referrals from myself and my husband. We look forward to working with them for years to come!

Please save yourself from Genaro and Unique Pools - you will not enjoy this experience. If I could…read moregive zero stars I would. I have never been so disappointed and distraught over an investment in my home. I was so excited to have a pool installed before we began. Every aspect of this was a horror - we placed our order 6 months before the pool was delivered- ok I understand Covid... but it was delivered in the afternoon and unique did not have the proper equipment to crane this into our back yard. Hours later a backhoe finally arrives in darkness and hauls this into our yard- utterly destroying our lawn. The pool then sits untouched for four months until work took place sporadically during evening and weekend hours after we chased, called, begged for unique to get started. Concrete finally had to be ordered and paid for directly by us as unique was no longer in good standing with local companies. Concrete was to be colored and stamped but instead was stained - not our preferred color choice. No electrician was available. No cover was ever delivered. The concrete was incorrectly formed for the cover. We are left out of pocket on the cover, finding our own electrician to complete the job, needing to fix the concrete and by the way the pool was left a sloppy stained mess. We are out of pocket better than 15k, plus needing to repair/resod our lawn and repair irrigation which was destroyed by the equipment. We finally have the pool operating one year later and no thanks to Unique. A complete horror show. Run away!

The team was responsive, gave me a good quote that exactly addressed what I needed, and ended up…read moretaking care of the work earlier than originally expected! They did a great job replacing our pump and the media in the sand filter. They even upgraded some of the PVC sizes to help everything flow better! Will definitely use them again in the future. Thank you!

Kamron, the owner, is knowledgeable and does a great job. He really knows his pool chemistry and…read morehow to get your pools' chemicals correct. He's very personable and super easy to work with.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair