I spent over $10,000 on flooring from this company, which was installed by a subcontractor they were partnered with at the time of purchase. Although they stated they "did not do the install," the installer was directly connected to and recommended through them. Three years later, the flooring is separating and clearly showing signs of being installed too tightly, a known installation issue. Instead of standing behind the product and the partnership they promoted, the company has taken zero responsibility and has pushed the issue entirely onto the subcontractor. This is an extremely unprofessional way to handle a major flooring failure, especially given the cost and the fact that customers are led to trust their installer partnerships. Being passed around rather than supported has been frustrating and disappointing. I would caution anyone purchasing flooring here to get everything in writing and be aware that accountability may disappear if problems arise later. read more

Very impressed with management as they have helped us navigate the flooring back order that's occurred! I'm excited to have the floors installed in a few weeks! read more

Stay away! For a family run local business, they do not have their act together! Sent out someone to measure,then lost the measurements. Then they quoted me a product I did not choose! I had to go back to the store to show them what I picked. Then they did not follow up with me with the final quote. When I had to call them for my quote, I bailed on them and I am so glad. The worst customer service! Will never go back. read more

Stay away! Since they did the work, panels of the floor started separating and continue to this day. The carpeting of the stairs was frayed on day one. They play up the "we're a family owned business and we'll take care of it " but while it was still under warranty they stopped trying to fix it and their new installation manager said I'd have to pay for them to fix it. Just look elsewhere- read more

Recently, we needed carpet for an addition and settled on Floor Trader. We took our measures in and received an initial quote. The estimator came out an measured and found exactly the same square footage as our measurement but they added 150 sq' (21.5% overage) that company boss/owner said was due to how it was laid out. He said he would send a sketch to show it - which he did not do. The installers made a mess of things. They wore the paint off at every corner and every doorway (up to 6' high) along with all up and down the stairs. They had the stairs blocked much of the time so I was unable to watch what they were doing. I did catch one thing where they laid the carpet in such a way that the knee wall access door would not fit. They corrected that before leaving. They left a couple of mat sized pieces of carpet but it did not add up to that excess 150 sq feet. I went looking and found a piece of nearly 100 square feet in the back of their truck. I called Floor Trader and asked if they were going to refund the cost of that and they said no - they don't buy it back. I told them it was not a buyback, but a refund of their inflated estimate - no response. Apparently the installers were going to steal the excess. I made them leave it. When i examined the install, several problems were evident. The seams were running everywhere. In a 12' x 3' long hallway, they had one 3' seam when a second one would have eliminated a 12' seam in the main living area. The biggest issue had to do with the transition strip between the carpet and the floating LVP floor. They had quoted Three 8' pieces of 3 in 1 transition strips for only 14 linear feet (maybe their math is not very good either). However, the transition strips they brought were not 3 in 1 but only straight transitions. This type will not work when going from carpet to floating LVP since the thickness difference is significant. When the installers saw it would not work, they proceeded to nail down the vinyl transition strip. I complained to the estimator/install supervisor and he sent the same jokers out to correct the problem. Because the transition strip was not a 3 in 1 type, They made it overlap the LVP but cut the carpet right to the edge of it, which left a bare edge of the carpet that is susceptible to fraying. I contacted the guy again and he sent yet another guy out. He did not speak English so our method of communication was him calling someone, who called the estimator, who called me. This went on for a while and the installer and the guy he called seemed to agree that a true 3 in 1 transition strip was needed. However, the estimator guy called me and wanted to argue everything. I asked i I was going to have to do it myself. He got off the phone and, I guess, talked to someone else then called back and said they would refund for the transition strips and their installation and I was on my own to figure it out. I was flabbergasted but relieved to be rid of them. I did get the proper materials and did the transitions myself. But I will never do business with Floor Trader again - and I recommend that you don't either. read more

I hired Floor Trader to refinish and install new hardwood floors, as well as carpet in certain rooms. They did an outstanding job, were punctual, and followed up to ensure everything was satisfactory. I highly recommend them. read more

Highly recommend this company. I personally worked with Eddy Sawdy & had an amazing experience! I will be using them again & referring all my friends & family members. Thank you guys again for the great work. read more

The Floor Trader - a kitchen with hardwood floors - Flooring Near Me - Richmond, Virginia

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Where is the 6th star?! Extremely helpful, knowledgeable, and kind associates... customer centric. Good prices and selection...We did luxury vinyl and carpet... will use these guys for any flooring project I have. What a gem! read more

We recently had our Cortec waterproof vinyl flooring with cork backing installed and we are so pleased with it. Steps were also installed and we are very, very pleased with the job Billy did on floors and steps. It was our pleasure to deal with Caulin at Floor Trader. He was very patient with us during the decision making process. No pressure to buy at anytime. Definitely gets a 10 rating.!!!!! read more

We used to deal with the Mechanicsville store folks. Sad to see they're no longer there. So, we decided to try this store when we needed carpeting again for another project. Never again! Lazy! We were traveling an hour with the new carpet. Hubby asked the salesman if he would reverse the roll to protect it from road grime for the ride home. (12x13 piece) He said he couldn't do that. Everything was...."I can't do that." Told us we could take it out to their blacktop and roll it out and reverse it ourselves. Um yeah. Sure. With the dirt, grime amd oil stains. Jerk. Should've walked out. But they already had our money. Don't know if we will try any other Floor Trader store in the future. Maybe it was our salesman, but the folks in mechanicsville always provided the best customer service. read more

Jason is probably the best customer service representative l've ever dealt with in a retail establishment, EVER! He was superb with follow up and knocked himself out to make sure l was happy. Floor Trader's price was competitive and the installation was scheduled around my busy life. They did a magnificent job and Jason's boss Chris was wonderful too! If you go with them, be sure to ask for Jason. read more

I have bought carpet here many times and they are the perfect place to go for an 8 x 10 or 9 x 12 found carpet that is in stock, ready to go. Great service, they even wrapped it in plastic for me before I left. read more

These guys are great ! Wonderful selection and customer service exceptional! The contractors that installed our wood floor where fast, clean and respectful of our house. No question that we will have them back! Thanks read more